Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies | Does anyone have experience with NSS this year? How long does it take for administrators to receive messages? After writing to the administrators, do you still get ticket numbers [...]
(2 months ago, Mar 5, 2024, to Problem Order) |
| Got an order from a zero feedback user who created the account July of last year. User name Albrick7. No problems at first, I have never had a problem with a new buyer, but [...]
(2 months ago, Mar 4, 2024, to Problem Order) |
| Hello, I hope somebody can help me with an order that has been paid by onsite payment. I got Bricklink mail that the order is paid and the 'Payment status' is 'Pending'. [...]
(3 months ago, Mar 2, 2024, to Problem Order) |
| Hey I would like to hear some opinions or advice how other sellers handle those situations: As i sell many used minifigs as well, i check them before shipping even if they [...]
(3 months ago, Feb 29, 2024, to Problem Order) |
| Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8. Buyer marked the order COMPLETED shortly afterward. Today (Feb 26) I get a note from PayPal [...]
(3 months ago, Feb 26, 2024, to Problem Order) |
| Can a seller retaliate by leaving me negative feedback if I file NSS? I bought a couple of Batman minifigs from a seller. Some are listed as NEW and some USED. Got my shipment, [...]
(3 months ago, Feb 22, 2024, to Problem Order) |
| So I'm in the process of cancelling an order as the seller and I'm just wondering/have forgotten, if I need to refund the cost of the order before or after I cancel the [...]
(3 months ago, Feb 21, 2024, to Problem Order) |
| Hi, Is there any admin to check the policy and contact the seller don't answer me after 3 months I bought my parts? What kind of possibility to revoke the seller not sending [...]
(3 months ago, Feb 20, 2024, to Problem Order) |
| My costumer contacted me about missing his order. As I could see in my DHL Monitor he or she received it on Friday 16th. I shared the DHL tracking number to give the costumer [...]
(3 months ago, Feb 19, 2024, to Problem Order) |
| I put an order to a seller, after some reminders he send to me the package, but I notice it was incomplete. I notice him and wait for response till 1 month... Now the seller [...]
(3 months ago, Feb 19, 2024, to Problem Order) |
| Buyer places order and pays by credit card through Stripe. A few minutes later I get a message asking to cancel the order, fair enough. I have issued a total refund but I can't [...]
(3 months ago, Feb 15, 2024, to Problem Order) |
| I was paid for an order this morning but bricklink doesn't show an order was placed. Has this happened to anyone else before?
(3 months ago, Feb 15, 2024, to Problem Order) |
| I received an order from a store that has generally high marks, but some negatives. The order was missing 5 pieces and also had 14 incorrect pieces. I've contacted the seller [...]
(3 months ago, Feb 6, 2024, to Problem Order) |
| We have an NSS Alert currently because their was an discussion with buyer. We provide necessary Feedback in the case, but didn't get an answer from Admins yet. The Buyer has [...]
(3 months ago, Feb 6, 2024, to Problem Order) |
| I have been trying to write to the administrators for 14 days and no one is responding. I am concerned with the fact that the buyer opened the NSS even though his order was already [...]
(4 months ago, Feb 1, 2024, to Problem Order) |
| What’s the current approximate wait-time for having an NSS removed? I know they are backed up and so just wanted to have realistic expectations. TIA! Susan
(4 months ago, Jan 29, 2024, to Problem Order) |
| Hi everyone! I placed an order tο a seller for some pieces (145€ worth) and he sent it to me but due to a mistake made by DHL the package was returned to him and was [...]
(4 months ago, Jan 25, 2024, to Problem Order) |
| Hello, I spent £25 on an order which is a fair bit of money to me, and never received the item or any communication from the seller on this website or given email address. I [...]
(4 months ago, Jan 24, 2024, to Problem Order) |
| I have received 2 NSS because of a missing parts and refunded the buyers but having a hard time getting the NSS changed. These are the first I have ever received since I started [...]
(4 months ago, Jan 23, 2024, to Problem Order) |
| HIHI I have received 2 orders from different USA buyers (they both have orders in my shop before) After sending invoice over 1 week and still not pay and no communications. [...]
(4 months ago, Jan 22, 2024, to Problem Order) |
| We had a parcel that the customer didn't go and collect so it was sent back to us. The customer opened a nss and it's been refunded. We opened a case to get the nss removed [...]
(4 months ago, Jan 20, 2024, to Problem Order) |
| Hi Guys, can any help me. as a seller How do i cancel a paid order, if i cant put a ocr in ?
(4 months ago, Jan 19, 2024, to Problem Order) |
| Hi, I filed a NSS for a store after order wasn't shipped. Payment made 5th Dec, Store closed by NSS x 3 or more on Dec 27th. Paypal dispute lodged. Seller has contacted me [...]
(4 months ago, Jan 18, 2024, to Problem Order) |
| Hi, I placed an order on Dec 5th with a Thai store. It has been marked as paid. Seller has yet to ship and the store has been closed since Dec 27th. I have filed a NSS overnight [...]
(4 months ago, Jan 17, 2024, to Problem Order) |
| I have a buyer who ordered from me and now wants to add a part and remove 2 others. How or where can I find out how to do this. I’m setup as auto-invoice. Thank you, Brady
(4 months ago, Jan 16, 2024, to Problem Order) |
| Dear all, In the last few months, we received 2 requests from buyers requesting us to fill in the customs form with the total price much below the total cost to avoid paying [...]
(4 months ago, Jan 16, 2024, to Problem Order) |
| I had a seller cancel my order after filing a NSS on the seller not shipping my order for over a month and he agreed of cancelling my order. I made the payment by PayPal (Onsite). [...]
(4 months ago, Jan 9, 2024, to Problem Order) |
| I don`t know how this is even possible but I received negative feedback from a buyer who did not like the shipping quote I gave him. I told him I would cancel the order, no problem. [...]
(4 months ago, Jan 6, 2024, to Problem Order) |
| I had a buyer file a file NSS after tracking showed their order was delivered. Even in the NSS they said they wanted to "cancel the order." I sent proof of delivery to [...]
(4 months ago, Jan 4, 2024, to Problem Order) |
| Is it just the holiday season which brings out the newbie buyers who place an order and then are in the wind about payment? I've opened my store to allow 2 new buyers to [...]
(4 months ago, Jan 4, 2024, to Problem Order) |
| Hello Bricklink Community, This situation has happened to me several times over the years and have been hesitant to speak up because this site is too important. There are sets [...]
(4 months ago, Jan 3, 2024, to Problem Order) |
| Hello All, I've been dealing with a VERY difficult buyer who's been complaining nonstop about their order. The item was delivered in September, and they've made [...]
(5 months ago, Jan 2, 2024, to Problem Order) |
| I received the following email from this address: admin@bricklink.com Email: " We have reason to believe that BrickLink seller XXXXXXXX is running a scam. We recommend [...]
(5 months ago, Dec 23, 2023, to Problem Order) |
| Not sure if this is the correct forum for this but here it goes. We got an order with a (!) on the 'paid' status, which means that payment hasn't cleared. [...]
(5 months ago, Dec 20, 2023, to Problem Order) |
| So, back in November, I placed an order with a seller that has good reviews. I paid the invoice and, it took him about two weeks but, he supposedly shipped the order about three [...]
(5 months ago, Dec 19, 2023, to Problem Order) |
| This is my first time ordering through BrickLink so I don’t know the right etiquette, but I made a small order Dec 5th, and paid right away for a domestic order in Canada. Since [...]
(5 months ago, Dec 19, 2023, to Problem Order) |
| I just received a very large order (over $2000) from a new account and the customer has already paid for the order. But should I be worried? What precautions should I [...]
(5 months ago, Dec 13, 2023, to Problem Order) |
| Hi, This buyer chose to have his order shipped cheaply with no tracking. I offer several methods to suit my buyer's preferences. Then proceeded to make a PayPal claim that [...]
(5 months ago, Dec 5, 2023, to Problem Order) |
| Hi. a local buyer bought and paid via "bit" app. I tried to change the status of the order to "shipped" or "completed" but I can't to that from some [...]
(5 months ago, Dec 5, 2023, to Problem Order) |
| Hello, I paid ~500 euros one week ago for an order and the seller is not replying to messages or emails. He sent by himself a message on the day of the order saying something [...]
(6 months ago, Nov 28, 2023, to Problem Order) |
| Hello, A buyer has requested that I remove an item from an order before completing the invoicing (not auto checkout). Is there a way to do this? O can’t find any guidance. [...]
(6 months ago, Nov 28, 2023, to Problem Order) |
| So a buyer has filed a case with Paypal claiming "unauthorized purchase" on their order with Bricklink. The order was filled and shipped to the buyer in October. just [...]
(6 months ago, Nov 23, 2023, to Problem Order) |
| Hello, I received an order where a part is 100% not Lego, but was offered as original Lego with official BrickLink images. What can I or should I do as a buyer if there is [...]
(6 months ago, Nov 23, 2023, to Problem Order) |
| Hi, Read the help pages about sellers not responding, and it seems to be I have to wait 7 days to report that on my order, fair enough. But the help page seems to imply another [...]
(6 months ago, Nov 16, 2023, to Problem Order) |
| Hi A buyer has order a number of items and is awaiting invoice. I do not have one of the items and want to remove it so I can send the correct invoice? What do I do? Thanks
(7 months ago, Nov 2, 2023, to Problem Order) |
| A couple weeks ago, a buyer cancelled their $200 order because "a glitch in the matrix", whatever that means. I canceled the order and blocked the user from my store. [...]
(7 months ago, Oct 26, 2023, to Problem Order) |
| I placed an order from a Canada based store on Sept 27th (4 weeks ago) and still have not received my items (I’m in the US - Virginia). Seller says it can take [...]
(7 months ago, Oct 25, 2023, to Problem Order) |
| Hello, I received a non-shipping seller from a buyer that bought lego on 18th july, he bought 885 parts in 125 lots. The order was shipped on 25 july, on 7 august the buyer [...]
(7 months ago, Oct 17, 2023, to Problem Order) |
| Hi everyone first time poster here I’m new to having a store and I just sold my White Boba Fett minifigure sw0275. I listed the item as Used but in great condition. Now that [...]
(7 months ago, Oct 11, 2023, to Problem Order) |
| This might seem like a dumb question but we have an issue with an order. The buyer purchased empty boxes and wanted to receive an invoice without any shipping because he would [...]
(7 months ago, Oct 10, 2023, to Problem Order) |
| I've received an order that includes Iron Man Statuette / Trophy. However, the shop sent me the wrong Statuette since the one I received was Statuette 53017pb043 which is [...]
(7 months ago, Oct 7, 2023, to Problem Order) |
| Hi, I would like to know that, if a (domestic) store has status "suspended", it can still process orders placed before this status change ... so in fact if i [...]
(8 months ago, Sep 26, 2023, to Problem Order) |
| Hi, what should I do with a buyer that only has 4 feedback, so obviously new, was missing 3 bricks in his order, never contacted me, put up the NSS and I refunded for the bricks [...]
(8 months ago, Sep 25, 2023, to Problem Order) |
| I now have the problem, 2 of my buyers want to cancel their orders. One of them said the doesn't need the parts anymore. Due to EU regulations I have to cancel, according [...]
(8 months ago, Sep 25, 2023, to Problem Order) |
| I ordered 5 sets and 4 are missing critical pieces. The seller offered to give me partial refund for missing pieces. But the sets are not complete with out the missing pieces [...]
(8 months ago, Sep 19, 2023, to Problem Order) |
| Hello, i am trying to place 2 order after few months. First is From NL to IT (where i live) and is in € Second is inside Denmark (where i am for work) and is in [...]
(8 months ago, Sep 14, 2023, to Problem Order) |
| I have been waiting for over 5 weeks before order was shipped, after 7 weeks it arrived, but it was missing a whole set and 2 parts (1/3th worth of total order cost). [...]
(8 months ago, Sep 10, 2023, to Problem Order) |
| Hi I received an order of 172 magnets listed as 'NEW' with no comments. 13 of them are intact. The rest has corrosion and or rust on the crews. The buyer new about it [...]
(8 months ago, Sep 7, 2023, to Problem Order) |
| Hey guys, I always had positive experiences on Bricklink but I am a bit stumped on a recent order and would appreciate feedback on what to do. Bought a set sold as NISB. Seller [...]
(8 months ago, Sep 6, 2023, to Problem Order) |
| I am a novice seller. After the buyer paid, he no longer wanted it. I clicked the refund button on the page and received a full refund. However, the order status always showed [...]
(9 months ago, Sep 3, 2023, to Problem Order) |
| Hello. I have an order where the buyer is stating the order is used because the minifigures are assembled. That goes against bricklinks terms and the person is just fishing for [...]
(9 months ago, Sep 2, 2023, to Problem Order) |
| Hi I need your opinion. I have ordered 4 batches of 4 different colors of magnets 74188c01 as 'NEW'. More than 50% out of a 172 items show 1 or 2 corroded screws. What [...]
(9 months ago, Aug 31, 2023, to Problem Order) |
| I was not be able to change the order status of one of my order shown Paid but I have already received but I was not be able to reach the seller by private message or email for [...]
(9 months ago, Aug 31, 2023, to Problem Order) |
| Question for future scenarios: Had an issue with a seller who shipped new parts stacked. Was unwilling to discount pieces after arrival, and then changed their store terms to [...]
(9 months ago, Aug 20, 2023, to Problem Order) |
| I received an order for an item that had already sold nearly two weeks ago. I can't seem to figure out where to see all list of all the items that have sold. It's possible [...]
(9 months ago, Aug 15, 2023, to Problem Order) |
| It looks like I may have to finalize my first and only NSS that I filed a while back. However, this seller seems like they are going to take a hostile approach due to the tone [...]
(9 months ago, Aug 11, 2023, to Problem Order) |
| I bought from a seller on July 20th , he told me the order would take 2 weeks to ship. So I waited to weeks to message him about it. Fast forward two weeks, and I message him [...]
(9 months ago, Aug 10, 2023, to Problem Order) |
| Just wanted to give a shout out to the great help that I received from the Customer Service Dept. and the Admin's. I was really in a quandary about how to handle a problem [...]
(9 months ago, Aug 10, 2023, to Problem Order) |
| Hello again, As a follow up to this (URL) I have informed the seller that under no circumstances am I handing over personal information - I contacted UK Customs this morning [...]
(9 months ago, Aug 10, 2023, to Problem Order) |
| A user is refusing to pay for an order they placed. I went through the problem order process and cancelled the order without realising I wasn’t processing a NPB. So I’m now worried [...]
(9 months ago, Aug 10, 2023, to Problem Order) |
| Dear Admin. I need help. I have been selling Lego for over 20 years. This Buyer is saying they received non-Lego damaged Lego and so on. I have written to them and told them [...]
(9 months ago, Aug 7, 2023, to Problem Order) |
| On july 27 an puyer (is also registered as seller) with 1 feedback (so fairly new) placed a small order. I send him an invoice that day. On augus 1 (he had [...]
(9 months ago, Aug 6, 2023, to Problem Order) |
| Hi, I placed an order with a seller on July 9th and payed on site. On, July 15th, when I noticed it hadn't been picked yet, I posted through Bricklink and emailed if I could [...]
(10 months ago, Aug 4, 2023, to Problem Order) |
| After ~5 years of selling, I received the first NSS. Order was shipped and received. Buyer ordered 2x part# 30409 in Reddish Brown. Buyer receives them, but says I sent two [...]
(10 months ago, Aug 4, 2023, to Problem Order) |
| Buyer places an order, I fill order, and ship it. Buyer receives order and claims that I sent them Light Bluish Gray instead of Light Gray for 7 lots. There were no parts ordered [...]
(10 months ago, Aug 1, 2023, to Problem Order) |
| Hello. I have a buyer who ordered a part and I noticed it was an off brand, oops on my part, anyways I gave them a refund of the part and they said they are not happy about that [...]
(10 months ago, Jul 26, 2023, to Problem Order) |
| Ok so a buyer ordered a part thru their wanted list and could not see what the comments section said about a part I had in stock. So they wanted a refund of that part because [...]
(10 months ago, Jul 22, 2023, to Problem Order) |
| Shipped a set and buyer refused package upon delivery. Picture from UPS is hard to see since it's blurry. Claims box was heavily damaged. Has any one had this happen to them [...]
(10 months ago, Jul 22, 2023, to Problem Order) |
| Hi I recently placed my first order on the website, to DDBricks. My package was quickly said "packed", but there is no news for the past 4-5 days. I would imagine preparing [...]
(10 months ago, Jul 21, 2023, to Problem Order) |
| Sellers please check your inventory that you have listed the part 64251 correctly. I have recently made this mistake and a seller I just bought from made this same mistake. [...]
(10 months ago, Jul 21, 2023, to Problem Order) |
| I need a bypass to complete an order. I ordered 15 lots and supposedly the seller's limit is 10 w/o a bypass code/number/or whatever. I have contacted them and no response. [...]
(10 months ago, Jul 18, 2023, to Problem Order) |
| Hi All, I had a buyer in France purchase one thing. I had to send an invoice, which I did. Shipping was high because shipping from the US to France is high. For 7 days I did [...]
(10 months ago, Jul 13, 2023, to Problem Order) |
| Got the following message regarding dark pink hands "Hi! I think I got the wrong colored hands. I was looking for the dark pink hands from crystalized and what I got was [...]
(10 months ago, Jul 12, 2023, to Problem Order) |
| 3 out of the last 5 orders I have received have been wrong. Other orders I have received have been wrong as well, and instead of bothering the seller, I was just able to add [...]
(10 months ago, Jul 11, 2023, to Problem Order) |
| I ordered some medium trans blue parts, and when I receive them they were the darker blue trans parts, I informed the seller of the mistake and that they sent me the wrong color [...]
(10 months ago, Jul 11, 2023, to Problem Order) |
| Hi all, just sharing this both annoying and funny story that happened yesterday. I ordered some parts from UK store and yesterday received it. What can I say, I was very surprised [...]
(10 months ago, Jul 10, 2023, to Problem Order) |
| Hello, I’m pretty new and something just came up that I wanted to ask about. I got a message from someone that expressed interest in buying an item from my store. It’s my first [...]
(11 months ago, Jul 6, 2023, to Problem Order) |
| Ok, am I missing something obvious? I refunded full payment for an order due to an inventoroy problem, and I don't know how to cancel the order. The payment status is set [...]
(11 months ago, Jul 4, 2023, to Problem Order) |
| I had a buyer who was off-putting, unreasonable and files PayPal claims twice. He filed an NSS too. All the claims were decided in my favor. He finally left a neutral feedback. [...]
(11 months ago, Jul 3, 2023, to Problem Order) |
| A buyer said the njo689 "came with the wrong face and a small Nic on the torso" and provided the attached photo. I'm sure our inventory are from brand new book and [...]
(11 months ago, Jul 3, 2023, to Problem Order) |
| Hello I ordered a couple minifigs from a german seller. Once arrived, i told him that he send the wrong minifig. The minifig was already in my collection, so i had no use for [...]
(11 months ago, Jul 2, 2023, to Problem Order) |
| Hello dear community, I received an order with the shop name "FlixBrix" on 06/21/2023 and placed an order with me, but my problem is: He does not answer my emails for [...]
(11 months ago, Jun 22, 2023, to Problem Order) |
| How do you change the order status to "completed"? Only options are Pending, Processing, Read, Packed. There used to be more options (Shipped, Completed) but thise [...]
(11 months ago, Jun 15, 2023, to Problem Order) |
| Hi Guys, Just need some advice. I received a NSS for the first time in about 10 years of actively selling and buying on brick link. Customer made an order we filled and shipped [...]
(11 months ago, Jun 15, 2023, to Problem Order) |
| Order was FINALLY received. Please remove the no shipped.
(11 months ago, Jun 14, 2023, to Problem Order) |
| I have sent an invoice for an order to a buyer. They have requested that I reduce the price of a given item. Is it possible for me as the vendor to revise the pricing after it [...]
(11 months ago, Jun 12, 2023, to Problem Order) |
| Bonjour à tous, Certains de me clients on des problèmes pour finaliser leur commande car ils ne peuvent selectionner une methode de livraison. Quel est le problème dans ce cas [...]
(12 months ago, Jun 3, 2023, to Problem Order) |
| I just had a situation where the buyer and me agreed to cancel an order so the buyer could then revise the order and place a new one. The buyer had already paid for the order [...]
(12 months ago, Jun 2, 2023, to Problem Order) |
| I have a buyer who says there is an printing error on (Part 11217pb15,1) They are going to send me a picture of the error later. I have never run into this before. As a seller, [...]
(12 months ago, May 30, 2023, to Problem Order) |
| This buyer (URL) placed two order with my store The first one, for a $50.00 figure, they complained that the shipping charge (I invoiced shipping with insurance and tracking) [...]
(12 months ago, May 24, 2023, to Problem Order) |
Next Page: 5 More | 10 More | 25 More | 50 More | 100 More
|
