| Discussion Forum: Thread 350884 |
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| | | Author: | Wriax  | | Posted: | Nov 28, 2023 11:00 | | Subject: | How to get a refund with Amex (France) | | Viewed: | 69 times | | Topic: | Problem Order | |
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| Hello,
I paid ~500 euros one week ago for an order and the seller is not replying to
messages or emails. He sent by himself a message on the day of the order saying
something about finding a large box, and since then, nothing. So I raised today
a NSS Alert.
I paid with a French American Express card through Stripe on BrickLink. It is
a "payment card" (= deferred debit), not a real credit one. I see BRICKLINK_SHOP
in the Amex app.
I'd like to clarify a couple things:
- Assuming the seller does not ship the item or reply anymore, do I get a refund
once the order is canceled (so in two weeks)?
- If not, to get a refund, do I have to contact Amex? Do you know of anyone who
had to do that in France and how they did it?
Thanks
PS: FWIW, looking at the feedbacks, a few people had the same problem and some
of them mention getting a refund from the seller. The store has ~20 sales this
year.
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| | | | | Author: | peregrinator | | Posted: | Nov 28, 2023 11:48 | | Subject: | Re: How to get a refund with Amex (France) | | Viewed: | 25 times | | Topic: | Problem Order | |
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| In Problem Order, Wriax writes:
| | Hello,
I paid ~500 euros one week ago for an order and the seller is not replying to
messages or emails. He sent by himself a message on the day of the order saying
something about finding a large box, and since then, nothing. So I raised today
a NSS Alert.
I paid with a French American Express card through Stripe on BrickLink. It is
a "payment card" (= deferred debit), not a real credit one. I see BRICKLINK_SHOP
in the Amex app.
I'd like to clarify a couple things:
- Assuming the seller does not ship the item or reply anymore, do I get a refund
once the order is canceled (so in two weeks)?
- If not, to get a refund, do I have to contact Amex? Do you know of anyone who
had to do that in France and how they did it?
Thanks
PS: FWIW, looking at the feedbacks, a few people had the same problem and some
of them mention getting a refund from the seller. The store has ~20 sales this
year.
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Refund won't be automatic - you'll have to contact Amex, I believe (I
don't think there's a way to open up a dispute on Stripe itself, though
I'm open to correction on that).
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| | | | | Author: | SylvainLS | | Posted: | Nov 28, 2023 11:58 | | Subject: | Re: How to get a refund with Amex (France) | | Viewed: | 26 times | | Topic: | Problem Order | |
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| In Problem Order, Wriax writes:
| | […]
I'd like to clarify a couple things:
- Assuming the seller does not ship the item or reply anymore, do I get a refund
once the order is canceled (so in two weeks)?
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BL n’intervient pas dans le paiement ou dans le remboursement.
Le NSS et la réclamation PayPal/Stripe/banque sont séparées.
| | - If not, to get a refund, do I have to contact Amex? Do you know of anyone who
had to do that in France and how they did it?
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Tu dois contacter ta banque ou AmEx. Je n’en sais pas plus, désolé.
| | Thanks
PS: FWIW, looking at the feedbacks, a few people had the same problem and some
of them mention getting a refund from the seller. The store has ~20 sales this
year.
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Facile à dire après : il faut regarder le feedback avant 
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| | | | | Author: | Wriax | | Posted: | Nov 28, 2023 12:16 | | Subject: | Re: How to get a refund with Amex (France) | | Viewed: | 29 times | | Topic: | Problem Order | |
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| Thanks for the replies. I called Amex and they explained how to proceed: I request
for a chargeback and send proof, they put the payment on hold (assuming I complain
before the debit date, so it is not taken from my bank account), then they revert
it once they complete their investigation. They advised to wait a couple weeks
before initiating the chargeback.
Though I hope this won't be needed.
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| | | | | Author: | brac.brick | | Posted: | Nov 28, 2023 12:19 | | Subject: | Re: How to get a refund with Amex (France) | | Viewed: | 32 times | | Topic: | Problem Order | |
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| In Problem Order, Wriax writes:
| | Hello,
I paid ~500 euros one week ago for an order and the seller is not replying to
messages or emails. He sent by himself a message on the day of the order saying
something about finding a large box, and since then, nothing. So I raised today
a NSS Alert.
I paid with a French American Express card through Stripe on BrickLink. It is
a "payment card" (= deferred debit), not a real credit one. I see BRICKLINK_SHOP
in the Amex app.
I'd like to clarify a couple things:
- Assuming the seller does not ship the item or reply anymore, do I get a refund
once the order is canceled (so in two weeks)?
- If not, to get a refund, do I have to contact Amex? Do you know of anyone who
had to do that in France and how they did it?
Thanks
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You can submit a charge back / dispute to Amex directly. Stripe is only the payment
processor, not the card itself. However the seller will receive notification
of the dispute on Stripe - it's in the support FAQ. Stripe is for sellers,
not buyers so I would start with Amex , explain you purchased online and the
seller is either not responding to you or has not shipped the product. You want
to initiate a chargeback, but you have to open the case with Amex directly. I'd
try to work with the seller a bit more , maybe a few days, see if they respond
to you but if it all fails, contact Amex.
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PS: FWIW, looking at the feedbacks, a few people had the same problem and some
of them mention getting a refund from the seller. The store has ~20 sales this
year.
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France, Île-de-France
USA, New Jersey
