| Discussion Forum: Thread 344114 |
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| | | Author: | mrs.limaxray  | | Posted: | Aug 4, 2023 16:12 | | Subject: | Seller hasn't shipped items ordered on July 9 | | Viewed: | 119 times | | Topic: | Problem Order | |
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| Hi,
I placed an order with a seller on July 9th and payed on site. On, July 15th,
when I noticed it hadn't been picked yet, I posted through Bricklink and
emailed if I could add to the order. I was told I could do so and would be refunded
the difference in shipping. On July 16th I added to the order and paid on site.
My orders still haven't been packed. I messaged through Bricklink to ask
about my order. There was no response. I emailed the seller, there's been
no response. I know the seller is shipping orders, and getting responses of
"fast shipping". However, my orders are still listed as paid. My credit
card statement has arrived and at this point I would like to dispute the charges
and just be done dealing with this seller.
What is the proper protocal?
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| | | | | Author: | Nubs_Select | | Posted: | Aug 4, 2023 16:20 | | Subject: | Re: Seller hasn't shipped items ordered on July 9 | | Viewed: | 31 times | | Topic: | Problem Order | |
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| In Problem Order, mrs.limaxray writes:
| | Hi,
I placed an order with a seller on July 9th and payed on site. On, July 15th,
when I noticed it hadn't been picked yet, I posted through Bricklink and
emailed if I could add to the order. I was told I could do so and would be refunded
the difference in shipping. On July 16th I added to the order and paid on site.
My orders still haven't been packed. I messaged through Bricklink to ask
about my order. There was no response. I emailed the seller, there's been
no response. I know the seller is shipping orders, and getting responses of
"fast shipping". However, my orders are still listed as paid. My credit
card statement has arrived and at this point I would like to dispute the charges
and just be done dealing with this seller.
What is the proper protocol?
|
first file an NSS as 3 of them completed will permanently close a store so sellers
take it seriously. this usually will get the seller to respond but if they don't
then you should move forward with the bank claim
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| | | | | Author: | ghyde | | Posted: | Aug 4, 2023 16:21 | | Subject: | Re: Seller hasn't shipped items ordered on July 9 | | Viewed: | 49 times | | Topic: | Problem Order | |
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| In Problem Order, mrs.limaxray writes:
| | Hi,
I placed an order with a seller on July 9th and payed on site. On, July 15th,
when I noticed it hadn't been picked yet, I posted through Bricklink and
emailed if I could add to the order. I was told I could do so and would be refunded
the difference in shipping. On July 16th I added to the order and paid on site.
My orders still haven't been packed. I messaged through Bricklink to ask
about my order. There was no response. I emailed the seller, there's been
no response. I know the seller is shipping orders, and getting responses of
"fast shipping". However, my orders are still listed as paid. My credit
card statement has arrived and at this point I would like to dispute the charges
and just be done dealing with this seller.
What is the proper protocal?
|
File a NSS alert, that should get the seller's attention.
Cheers ...
ghyde
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USA, Ohio
Canada, Ontario
Australia, Queensland