| Discussion Forum: Thread 345009 |
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| | | Author: | ThePieceRiver  | | Posted: | Aug 20, 2023 14:48 | | Subject: | Bogus Order cancellation | | Viewed: | 235 times | | Topic: | Problem Order | |
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| Question for future scenarios:
Had an issue with a seller who shipped new parts stacked. Was unwilling to discount
pieces after arrival, and then changed their store terms to say they reserve
the right to stack new parts in letter-mail. After calling them out on that,
a minimum order was made on our store to complicate matters. Order was shipped
out, and I'm not worried about that per se. But would it have been in my
right to cancel said order as being bogus/retaliatory? Obviously blocking them
from doing so earlier would be the more prudent option. Just an exercise in what-if.
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| | | | | Author: | ghyde | | Posted: | Aug 20, 2023 15:38 | | Subject: | Re: Bogus Order cancellation | | Viewed: | 93 times | | Topic: | Problem Order | |
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| In Problem Order, ThePieceRiver writes:
| | Question for future scenarios:
Had an issue with a seller who shipped new parts stacked. Was unwilling to discount
pieces after arrival, and then changed their store terms to say they reserve
the right to stack new parts in letter-mail. After calling them out on that,
a minimum order was made on our store to complicate matters. Order was shipped
out, and I'm not worried about that per se. But would it have been in my
right to cancel said order as being bogus/retaliatory? Obviously blocking them
from doing so earlier would be the more prudent option. Just an exercise in what-if.
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The seller shipped pieces described in "New" conidition that weren't
actually new. "New" condition means the pieces have never been assembled
or put together. Doing what that seller did was and is illegal, according to
BrickLink TOS.
I suggest you file a NSS using the "Problem with Member" or "Problem
with Order" link in the Help Center and request to cancel the order that
seller made in your store.
It is your right to receive parts in the condition described, therefore the reason
given for the NSS, write the details as follows: "Item condition not as described"
and see if the BrickLink admins would do anything about the seller in question.
The seller should not be assembling "New" parts and claiming that they
are "New", because they can't do that on BrickLink.
Cheers ...
ghyde
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| | | | | | | Author: | Poncke | | Posted: | Aug 20, 2023 16:55 | | Subject: | Re: Bogus Order cancellation | | Viewed: | 86 times | | Topic: | Problem Order | |
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| In Problem Order, ghyde writes:
Get a grip
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| | | | | | | | | Author: | V_JAMS | | Posted: | Aug 20, 2023 17:11 | | Subject: | Re: Bogus Order cancellation | | Viewed: | 78 times | | Topic: | Problem Order | |
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| +1. Throw em in jail. 
In Problem Order, Poncke writes:
| | In Problem Order, ghyde writes:
Get a grip
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| | | | | | | | | | | Author: | wildchicken13 | | Posted: | Aug 20, 2023 19:57 | | Subject: | Re: Bogus Order cancellation | | Viewed: | 55 times | | Topic: | Problem Order | |
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| In Problem Order, V_JAMS writes:
| | +1. Throw em in jail.
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Hire a lawyer. 
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| | | | | | | | | | | Author: | wildchicken13 | | Posted: | Aug 21, 2023 05:59 | | Subject: | Re: Bogus Order cancellation | | Viewed: | 58 times | | Topic: | Problem Order | |
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| In Problem Order, V_JAMS writes:
| | +1. Throw em in jail.
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Inmate 1: "So, what are you in for?"
Inmate 2: "Stacking plates."
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| | | | | | | | | | | | | Author: | macebobo | | Posted: | Aug 21, 2023 14:07 | | Subject: | Re: Bogus Order cancellation | | Viewed: | 46 times | | Topic: | Problem Order | |
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| In Problem Order, wildchicken13 writes:
| | In Problem Order, V_JAMS writes:
| | +1. Throw em in jail.
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Inmate 1: "So, what are you in for?"
Inmate 2: "Stacking plates."
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and littering.
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| | | | | Author: | Carissamiss | | Posted: | Aug 20, 2023 16:14 | | Subject: | Re: Bogus Order cancellation | | Viewed: | 79 times | | Topic: | Problem Order | |
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| Just to be clear, “Store X” sent you new pieces improperly packaged (so now essentially
used). They did not resolve the issue to your satisfaction.
Then, “Store X” placed an order with your shop? And you’re worried that it is
solely to find some kind of reason to give you neutral or negative feedback as
a seller, which affects your shop rating?
If it were my shop, I would let this one ride and ship it out quickly like you
did. If they leave any kind of undeserved feedback, take all the documentation
to the help desk to have it removed as retaliatory. If you canceled the order,
you would definitely get a negative and likely it would be considered warranted.
It certainly seems strange though, unless there’s some kind of unknown thought
process on their end - like spending money in your shop “makes up” for the unsatisfactory
order in their shop?
In Problem Order, ThePieceRiver writes:
| | Question for future scenarios:
Had an issue with a seller who shipped new parts stacked. Was unwilling to discount
pieces after arrival, and then changed their store terms to say they reserve
the right to stack new parts in letter-mail. After calling them out on that,
a minimum order was made on our store to complicate matters. Order was shipped
out, and I'm not worried about that per se. But would it have been in my
right to cancel said order as being bogus/retaliatory? Obviously blocking them
from doing so earlier would be the more prudent option. Just an exercise in what-if.
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| | | | | Author: | cosmicray | | Posted: | Aug 20, 2023 20:14 | | Subject: | Re: Bogus Order cancellation | | Viewed: | 62 times | | Topic: | Problem Order | |
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| In Problem Order, ThePieceRiver writes:
| | Question for future scenarios:
Had an issue with a seller who shipped new parts stacked. Was unwilling to discount
pieces after arrival, and then changed their store terms to say they reserve
the right to stack new parts in letter-mail. After calling them out on that,
a minimum order was made on our store to complicate matters. Order was shipped
out, and I'm not worried about that per se. But would it have been in my
right to cancel said order as being bogus/retaliatory? Obviously blocking them
from doing so earlier would be the more prudent option. Just an exercise in what-if.
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The parts that were stacked … was it multiples of the same part ?
If so, what part was it ?
Nita Rae
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| | | | | Author: | UTLF | | Posted: | Aug 20, 2023 22:08 | | Subject: | (Cancelled) | | Viewed: | 59 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | Author: | calebfishn | | Posted: | Aug 20, 2023 22:16 | | Subject: | Re: Bogus Order cancellation | | Viewed: | 53 times | | Topic: | Problem Order | |
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| I don't believe that stacking new parts is necessary to meet the size restriction
for lettermail.
Most of my orders ship as oversize letter, thus saving my buyers money on postage.
I have never stacked new parts (or old, for that matter) when shipping an order.
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| | | | | | | | | Author: | UTLF | | Posted: | Aug 20, 2023 22:23 | | Subject: | (Cancelled) | | Viewed: | 80 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | Author: | bonebrick | | Posted: | Aug 20, 2023 22:17 | | Subject: | Re: Bogus Order cancellation | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, UTLF writes:
| | I think it's a bit of an overreaction to request reimbursement for parts
that were stacked for shipping purposes... it's not like they were taken
from a MOC or something and sold as new, it's just a byproduct of buying
parts within Canada - oversized lettermail has some pretty annoying restrictions,
and Canada Post's rates are absurd outside of oversized lettermail, so unless
you are wanting to pay $20+ for a few parts, it's not a huge deal for a seller
to stack them to keep costs down
I do agree that the seller should have added it in their terms before they started
doing it, but overall it's a pretty petty thing to get worked up about
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OMG How could someone do such a thing..I cut a tag off a mattress once.
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| | | | | Author: | Nergal | | Posted: | Aug 21, 2023 18:18 | | Subject: | Re: Bogus Order cancellation | | Viewed: | 49 times | | Topic: | Problem Order | |
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| In Problem Order, ThePieceRiver writes:
| | Question for future scenarios:
Had an issue with a seller who shipped new parts stacked. Was unwilling to discount
pieces after arrival, and then changed their store terms to say they reserve
the right to stack new parts in letter-mail. After calling them out on that,
a minimum order was made on our store to complicate matters. Order was shipped
out, and I'm not worried about that per se. But would it have been in my
right to cancel said order as being bogus/retaliatory? Obviously blocking them
from doing so earlier would be the more prudent option. Just an exercise in what-if.
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I have never considered stacked pieces for postage „used“. Most of the time new
pieces I buy are not stacked, but I did get some stacked every now and then and
have never considered that as a problem. For me the important thing is that they
are spotless - no scratches, bitemarks etc. But I do get your point. Do you consider
assembled minifigures as „used“ as well, even if they are from new parts that
have not been played with?
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Canada, Alberta
Australia, Queensland
Ireland, Meath
USA, North Carolina
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