| Discussion Forum: Thread 352895 |
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| | | Author: | connectbrick  | | Posted: | Jan 20, 2024 03:10 | | Subject: | Help desk not responding | | Viewed: | 92 times | | Topic: | Problem Order | |
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| We had a parcel that the customer didn't go and collect so it was sent back
to us. The customer opened a nss and it's been refunded. We opened a case
to get the nss removed by the help desk about a month ago and still not heard
back and the nss is still showing on my account. Could someone please help?
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| | | | | Author: | 1001bricks | | Posted: | Jan 20, 2024 03:57 | | Subject: | Re: Help desk not responding | | Viewed: | 26 times | | Topic: | Problem Order | |
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| In Problem Order, bricksinbloom writes:
| | We had a parcel that the customer didn't go and collect so it was sent back
to us. The customer opened a nss and it's been refunded. We opened a case
to get the nss removed by the help desk about a month ago and still not heard
back and the nss is still showing on my account. Could someone please help?
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I would open a ticket?
Simply wait, if it's not your third one, simply wait - they're overloaded.
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| | | | | | | Author: | connectbrick | | Posted: | Jan 20, 2024 04:22 | | Subject: | Re: Help desk not responding | | Viewed: | 32 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | In Problem Order, bricksinbloom writes:
| | We had a parcel that the customer didn't go and collect so it was sent back
to us. The customer opened a nss and it's been refunded. We opened a case
to get the nss removed by the help desk about a month ago and still not heard
back and the nss is still showing on my account. Could someone please help?
|
I would open a ticket?
Simply wait, if it's not your third one, simply wait - they're overloaded.
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I opened a ticket a month ago.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Jan 20, 2024 04:27 | | Subject: | (Cancelled) | | Viewed: | 27 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | Author: | 1001bricks | | Posted: | Jan 20, 2024 04:31 | | Subject: | Re: Help desk not responding | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, bricksinbloom writes:
| | In Problem Order, 1001bricks writes:
| | In Problem Order, bricksinbloom writes:
| | We had a parcel that the customer didn't go and collect so it was sent back
to us. The customer opened a nss and it's been refunded. We opened a case
to get the nss removed by the help desk about a month ago and still not heard
back and the nss is still showing on my account. Could someone please help?
|
I would open a ticket?
Simply wait, if it's not your third one, simply wait - they're overloaded.
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I opened a ticket a month ago.
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I meant, a new ticket about no reply to the ticket 
But of course don't, please.
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United Kingdom, England
France, Provence-Alpes-Côte d'Azur