BrickLink Discussion Forum

Does anyone have experience with NSS this year? How long does it take for administrators
to receive messages? After writing to the administrators, do you still get ticket
numbers like last year?

The NSS was opened against me on January 19. But the shipment was delivered about
10 days earlier. No message from buyer only open dispute. At the same time with
the NSS here on bricklink, he also opened a dispute on Stripe. On stripe, the
dispute was resolved in my favor 2 weeks ago, but on bricklink, the NSS still
lights up. I have been trying to write to the administrators since the beginning
of the dispute, but without any response. I used to receive a confirmation from
bricklink that the inquiry was sent, but since the new year nothing has come.
Does anyone know what's going on? If the administrators are present? Have
any admins ever written back to anyone this year or have they stopped responding
across the board? Thank you for the replies, or advice on how to get rid of NSS
when neither administrators nor buyers respond yes. It's quite frustrating,
my experience from previous years was that the administrators reacted really
quickly (mostly within a few days) and canceled the unfair NSS, but this year
nothing is happening for the second month.

In my opinion, if I add to the NSS dispute the number of the shipment that is
delivered, the NSS should be automatically closed or postponed until the administrator
solves it, this way the dispute is conducted unfairly and for an unnecessarily
long time.

Author:

AntsScurrying

Posted:

Mar 4, 2024 21:11

Subject:

Problem with buyer / probable multi accounts

Viewed:

226 times

Topic:

Got an order from a zero feedback user who created the account July of last year.

User name Albrick7.

No problems at first, I have never had a problem with a new buyer, but this one
is raising some serious red flags.

I get an order for my Medieval Market, and then a message a few minutes later
that states

"Good morning, first time making a purchase on bricklink. This item is brand
new?
What would shipping look like? "

Keep in mind this is an order, not a quote.

So I reply with the different shipping options and the prices to those.

They reply asking if PayPal is the only payment accepted, to which I reply its
the only one I accept, not sure if BrickLink uses others.

Here is their reply

"I have used stripe here for payment. I don’t have PayPal."

My reply, almost instantly

"How have you used Stripe as payment here if this is your first order?"

No response since that message sent about 8 hours ago.

Would just go ahead and send this to the help desk, but can't wait two months
for a response.

Beware if you receive an order from this user!

Author:

donja_nl

Posted:

Mar 2, 2024 05:34

Subject:

Onsite payment - paid - pending payment

Viewed:

98 times

Topic:

Hello,

I hope somebody can help me with an order that has been paid by onsite payment.
I got Bricklink mail that the order is paid and the 'Payment status'
is 'Pending'.

The is no money in my Paypal account.
The seller wants me to cancel the order, because there is something wrong with
the payment. Not telling me what.

What is happening with such a payment and what is the smart thing to do?
- Cancel a paid order myself. (is it possible?)
- Let the buyer cancel this order. (is it possible?)
- File an NPB. (is it possible?)

Anybody has good advice for me? Never had this before.

Author:

Munotbrick

Posted:

Feb 29, 2024 07:36

Subject:

How you deal with untrue complaints?

Viewed:

230 times

Topic:

Hey

I would like to hear some opinions or advice how other sellers handle those situations:

As i sell many used minifigs as well, i check them before shipping even if they
were stored nicely. I make sure there are no cracks and no marks that i did not
had disclosed before adding it to the store. Sometimes of course you find something
or there is a new crack happening after long storage. Then i just refund before
shipping or check if i have that part/fig as well as dublicate somewhere.

But i had now twice the situation, that i checked the minifig i shipped before
very well (cracks, marks, scratches etc.) and shipped them and then got a complaint
that the "there was a crack".

I know its not true. But i can't proof it. So usually i make a replacement
or full refund, because its not worth the trouble. But its always only happening
on minifigs that are in the higher price range.

Sometimes i think someone just had a crack in his collection, ordered from me,
then repalced his cracked part and send his broken part back to me.

Anyone had such experience/thoughts and how you deal with them?

Author:

mooselover

Posted:

Feb 26, 2024 19:20

Subject:

PayPal chargeback after COMPLETED

Viewed:

248 times

Topic:

Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8.
Buyer marked the order COMPLETED shortly afterward.
Today (Feb 26) I get a note from PayPal that the buyer is initiating a chargeback.
No reply from buyer yet via BL messaging nor from direct email.

I've submitted the tracking number, proof of delivery, and screenshot of
the order marked COMPLETED to PayPal in response to their alert. Haven't
heard back from them yet, either.

What other options do I have, other than stop listing the buyer (which I've
done now)?

ALSO: I know from Facebook discussions that at least one other store got the
same chargeback alert today regarding the same buyer with an order around the
same time as mine.

Author:

amvdamian

Posted:

Feb 22, 2024 00:37

Subject:

Can seller retaliate with negative feedback?

Viewed:

320 times

Topic:

Can a seller retaliate by leaving me negative feedback if I file NSS?

I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.

Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.

However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.

I sent the seller a message through BL (now already marked as "read"

but no response. I did also send him a direct email with the photos.

I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.

Author:

Brickspert_AU

Posted:

Feb 21, 2024 19:50

Subject:

Cancelling an order - refund process

Viewed:

96 times

Topic:

So I'm in the process of cancelling an order as the seller and I'm just
wondering/have forgotten, if I need to refund the cost of the order before or
after I cancel the order?

Author:

Sharky0069

Posted:

Feb 20, 2024 11:35

Subject:

Seller don't send to me parts

Viewed:

158 times

Topic:

Hi,
Is there any admin to check the policy and contact the seller don't answer
me after 3 months I bought my parts?
What kind of possibility to revoke the seller not sending pars or not refund
money?
Thank's for your answer.

Author:

ger_andron

Posted:

Feb 19, 2024 13:52

Subject:

Buyer sets NSS for received order

Viewed:

180 times

Topic:

My costumer contacted me about missing his order. As I could see in my DHL Monitor
he or she received it on Friday 16th. I shared the DHL tracking number to give
the costumer the proof of already receiving it. It was shipped as a tracked and
ensured parcel. Normally the parcels reach the costumer by giving a signature
to the delivery man but in case if the aprcel if flat and small enough DHL place
the parcel in the mailbox of the costumer. Now the costumer claims the the parcel
wasn´t delivered and wants a full refund which I clearly refused as DHL clearly
delivered it within Germany.
As I understood correctly the NSS status is not made for orders which got "lost"
after shipping. I only could answer in the NSS problem window but i guess there
will not come any progress from the costumer so I´m scared if I lose seller status
by system after the 2 weeks. As I could see the costumer has no feedback yet
so it feels a little bit like a scam to blackmail the money back from me in a
paypal case I would like to know what I should do now.
I totally understand that the costumer contacted me and I provided all information
needed to find out everyhing about the order but I also clearly explained why
there is no legal claim against me or the possibility of any ensurance refund
by DHL.
It feels clearly unjustified to use this status to set pressure on my account
and I would really like to now how I can solve this technically correctly here
on the plattform to avoid any regress against my status.

thank you for your advices and support.

Kind regards

Patrick

Author:

Gegozore

Posted:

Feb 19, 2024 08:15

Subject:

Order paid and partialy received

Viewed:

125 times

Topic:

I put an order to a seller, after some reminders he send to me the package, but
I notice it was incomplete.
I notice him and wait for response till 1 month...

Now the seller is revoked due to multiple complaints, how to get my missing part
value cash back ?

I can send more details if needed, don't how and where ask for such situation

Author:

AJW

Posted:

Feb 15, 2024 15:44

Subject:

How do I cancel an order paid by Stripe?

Viewed:

57 times

Topic:

Buyer places order and pays by credit card through Stripe.
A few minutes later I get a message asking to cancel the order, fair enough.
I have issued a total refund but I can't figure out how to cancel the order
so that the items are returned to my inventory.

Any help gratefully received!

Author:

BrickOutLoud

Posted:

Feb 15, 2024 08:52

Subject:

Paid but no order?

Viewed:

137 times

Topic:

I was paid for an order this morning but bricklink doesn't show an order
was placed. Has this happened to anyone else before?

Author:

blackndarkgrey

Posted:

Feb 6, 2024 17:27

Subject:

Incomplete Order, Seller unresponsive

Viewed:

154 times

Topic:

I received an order from a store that has generally high marks, but some negatives.

The order was missing 5 pieces and also had 14 incorrect pieces. I've contacted
the seller about the issues, but my message has gone unread for 4 days. How long
should I wait before filing a NRS alert?

Also, according to the help section NRS is for orders where payment has not been
sent, but I have paid for my order obviously. Is this an issue?

Should I just drop it and re-order from somebody else? Time is somewhat of the
essence here, and the other unfortunate part is the incorrect pieces accounted
for 60% of the order cost. I hate to eat that. Ugh.

Thanks for any help or suggestions!

Author:

QuedlinBricks

Posted:

Feb 6, 2024 13:59

Subject:

NSS Alert

Viewed:

168 times

Topic:

We have an NSS Alert currently because their was an discussion with buyer.
We provide necessary Feedback in the case, but didn't get an answer from
Admins yet. The Buyer has the possibility to close the open case in one week.
Which opportunity we have to react? Writing BL Admins we've done. In comments
we provide all necessary informations.

Thanks

Author:

brickulin

Posted:

Feb 1, 2024 01:12

Subject:

are there any other admins here?

Viewed:

242 times

Topic:

I have been trying to write to the administrators for 14 days and no one is responding.

I am concerned with the fact that the buyer opened the NSS even though his order
was already delivered (he said it only after delivery without any contact, he
simply stated that I did not send the order), I can provide all the documents
about shipping and delivery (which I did via the helpdesk). I already sent it
2 weeks ago, unfortunately no one is responding, so I've been doing it every
day for the last week and still nothing, no response from the administrators.
How should I defend myself against theft when there are no admins?

thanks for any advice

Author:

Swatson217

Posted:

Jan 29, 2024 11:43

Subject:

NSS timeline

Viewed:

101 times

Topic:

What’s the current approximate wait-time for having an NSS removed? I know they
are backed up and so just wanted to have realistic expectations.

TIA!
Susan

Author:

takisdoc

Posted:

Jan 25, 2024 09:32

Subject:

Package returned

Viewed:

129 times

Topic:

Hi everyone! I placed an order tο a seller for some pieces (145€ worth) and he
sent it to me but due to a mistake made by DHL the package was returned to him
and was never delivered to me. Since I discovered this, I tried contacting him
many time offering to pay again for the postage to send it back ( I know he received,
I had a new tracking number from DHL) but no answer. Should I open a case with
PayPal? I’ve tried with 5 emails and even in his language but no reply!

Author:

lozzajp

Posted:

Jan 24, 2024 05:15

Subject:

Nothing received. PayPal said to go to court?

Viewed:

270 times

Topic:

Hello,

I spent £25 on an order which is a fair bit of money to me, and never received
the item or any communication from the seller on this website or given email
address. I was advised on here to open a case with PayPal as they will handle
everything, but they closed the case in favour of the seller.

Again no communication from the seller and PayPal won't give me any information,
their response was for me to go small claims court in my county??? PayPal won't
let me reopen the case.

Has anyone else encountered this? My understanding is PayPal would be useful
and help in these scenarios, but this just totally now feels like I have been
scammed on bricklink despite using the recommended channels and methods.

Anyone have advice for me here?

Author:

Megamorter

Posted:

Jan 23, 2024 14:45

Subject:

NSS Question

Viewed:

102 times

Topic:

I have received 2 NSS because of a missing parts and refunded the buyers but
having a hard time getting the NSS changed. These are the first I have ever received
since I started selling years ago and both came from new users that instead of
contacting me they file the NSS first. Now I am terrified of getting another.
From the way its worded it looks like you have to have 3 orders cancelled or
can you get your selling privileges revoked just with 3 NSS filed against you.
Does anyone know how this works or went through this problem.

Author:

SF1

Posted:

Jan 22, 2024 20:53

Subject:

Buyers No response over 10 days in USA

Viewed:

131 times

Topic:

HIHI

I have received 2 orders from different USA buyers (they both have orders in
my shop before)

After sending invoice over 1 week and still not pay and no communications.

Did anyone know what happened? or due to heavy snow in USA?

What can i do?

thanks and best regards

Author:

connectbrick

Posted:

Jan 20, 2024 03:10

Subject:

Help desk not responding

Viewed:

92 times

Topic:

We had a parcel that the customer didn't go and collect so it was sent back
to us. The customer opened a nss and it's been refunded. We opened a case
to get the nss removed by the help desk about a month ago and still not heard
back and the nss is still showing on my account. Could someone please help?

Author:

Excavator96

Posted:

Jan 19, 2024 16:00

Subject:

Cancel orders

Viewed:

110 times

Topic:

Hi Guys, can any help me.
as a seller How do i cancel a paid order, if i cant put a ocr in
?

Author:

joshkath

Posted:

Jan 18, 2024 18:12

Subject:

Seller wants NSS reversed to cancel order and

Viewed:

180 times

Topic:

Hi, I filed a NSS for a store after order wasn't shipped. Payment made 5th
Dec, Store closed by NSS x 3 or more on Dec 27th. Paypal dispute lodged. Seller
has contacted me now through Brickink asking for NSS to be removed to allow him
to cancel the order (and supposedly process the paypal refund)
Is this common practice?
Or should I request the refund be done first before removing the NSS?
Thanks

Author:

joshkath

Posted:

Jan 17, 2024 15:27

Subject:

NSS filed, how to get paypal refund

Viewed:

89 times

Topic:

Hi, I placed an order on Dec 5th with a Thai store. It has been marked as paid.
Seller has yet to ship and the store has been closed since Dec 27th. I have filed
a NSS overnight and the order can be cancelled Jan 31st. Order was through Paypal
onsite payment.
My question is what happens when the order is cancelled? Will Bricklink arrange
for the Paypal payment to be refunded? Or do I need to message the seller through
Paypal now or on 31st of Jan
Thanks for any help.
Josh

Author:

braydog22

Posted:

Jan 16, 2024 20:15

Subject:

Order changes

Viewed:

106 times

Topic:

I have a buyer who ordered from me and now wants to add a part and remove 2 others.
How or where can I find out how to do this. I’m setup as auto-invoice.

Thank you,

Brady

Author:

BricksByTRiver

Posted:

Jan 16, 2024 00:39

Subject:

Fraudulent requests to not pay TAXES

Viewed:

229 times

Topic:

Dear all,

In the last few months, we received 2 requests from buyers requesting us to fill
in the customs form with the total price much below the total cost to avoid paying
taxes in their countries (bigbao and lycaneart). Worst, they requested us to
commit fraud in our own country.

Those orders were canceled, so we lost 15 euros to PayPal fees.

If this happens again, we are thinking of not replying to the buyer about their
request and just sending the order with the customs form filled in correctly.
What do you think?

Don't you agree that the Bricklink Team could include a message in the newsletters
reinforcing the message that this kind of request is totally illegal everywhere
in the world, and it is not a special request from the stores (if they have that
information in terms of service)?

Author:

Brick_M

Posted:

Jan 9, 2024 03:20

Subject:

Regarding Refunds for Cancelled Orders

Viewed:

126 times

Topic:

I had a seller cancel my order after filing a NSS on the seller not shipping
my order for over a month and he agreed of cancelling my order. I made the payment
by PayPal (Onsite). Does the seller have to manually refund my order or does
it automatically refund back to me within 3-5 business days or do I need to file
a dispute on Paypal inorder to get my refund from the cancelled order?

Author:

shaun_u2

Posted:

Jan 6, 2024 00:25

Subject:

Negative feedback left on canceled order.

Viewed:

236 times

Topic:

I don`t know how this is even possible but I received negative feedback from
a buyer who did not like the shipping quote I gave him. I told him I would cancel
the order, no problem. After cancelation, he left negative feedback that I was
out to gouge buyers on shipping and I was unable to respond or remove. How do
I go about having this feedback removed? There is no longer an admin help so
I don`t know what to do. So no transaction ever took place and yet I receive
negative feedback? Any help appreciated.

Author:

soundwave129

Posted:

Jan 4, 2024 22:31

Subject:

Fraudulent NSS; no response from admin?

Viewed:

127 times

Topic:

I had a buyer file a file NSS after tracking showed their order was delivered.
Even in the NSS they said they wanted to "cancel the order." I sent proof
of delivery to the site admins several weeks ago but the fraudulent NSS is still
active on my account.

I just submitted the form a second time but is there any other way to get this
fixed if I don't hear back? I don't like knowing that this person could
get a chargeback at any time.

Author:

brac.brick

Posted:

Jan 4, 2024 11:58

Subject:

Newbie buyers / no payments

Viewed:

115 times

Topic:

Is it just the holiday season which brings out the newbie buyers who place an
order and then are in the wind about payment?

I've opened my store to allow 2 new buyers to purchase from me - didn't
have enough fb to do a manual invoice and my lot limits were low. They place
the order and then vanish, no payments. I've opened 2 NPB cases in the last
2 weeks .

I have reset my lot limits and expanded my shipping so IC can accommodate larger
orders in hopes this will fix the problem and send them to IC instead. I now
have 1 huge order , waiting for payment and it ties up my parts for 2 weeks -
5 days to open the NPB and 7 days to close. Not sure why BL cannot adjust the
close time frame.

Just wondering how other sellers handle these buyers - they don't communicate
or if the communicate it's along the lines of "can you wait a month for
payment", like I have lay-away plans ( LOL).

thanks

Author:

toyboy18

Posted:

Jan 3, 2024 18:43

Subject:

Sets advertised as "Complete" are missing pcs

Viewed:

134 times

Topic:

Hello Bricklink Community,

This situation has happened to me several times over the years and have been
hesitant to speak up because this site is too important.

There are sets that sellers advertise as 'Complete', not missing any
parts, but when the package arrives, there are indeed missing parts. Sometimes,
it's just one part, some times it is several. Sometimes, it's a mild
irritation, and other times it prevents the set from being completed.

I just ordered 3 sets from 3 different stores and 2 of them shipped with missing
parts despite the 'complete' status on the initial listing. (The 3rd
order was flawless).

In the past, I followed up with some of the sellers and they endeavored to fix
the matter, but it's happened enough, I don't have time to follow up
with everyone.

My question for the community: has this happened to others? Am I just unlucky?
What gives?

Thank you for your time.
Sincerely,
Toyboy18

Author:

Devzpool

Posted:

Jan 2, 2024 18:10

Subject:

Buyer Submitted NSS 3 Month After Delivery

Viewed:

168 times

Topic:

Hello All,

I've been dealing with a VERY difficult buyer who's been complaining
nonstop about their order. The item was delivered in September, and they've
made fraudulent claim after fraudulent claim about the order. Yesterday, they
issued an NSS about the item, even though it was delivered, and they've even
sent me pictures after it was delivered.

I can't do anything besides post comments on the situation on the Problem
Detail page. I sent customer support a detailed letter outlining all of the correspondence
between me and the buyer, but I'm anxious about turnaround time. Is there
anything else I can do? The buyer is not being cooperative and is doing everything
in their power to get a refund they are not entitled to, especially since they've
since sent me a picture of the item fully built.

Any help would be sincerely appreciated.

Author:

nutz_n_bolts

Posted:

Dec 23, 2023 07:04

Subject:

Email from Brick Link Admin about scam

Viewed:

183 times

Topic:

I received the following email from this address: admin@bricklink.com

Email:

" We have reason to believe that BrickLink seller XXXXXXXX is running a scam.
We recommend you file a chargeback with your payment provider immediately.

The BrickLink Administration "

I X'ed out the sellers name because I had no issue with this order. They
charged me the agreed upon amount only once, and the pieces came fine. I guess
my question is is the email I received from the "admin team" some kind
of scam?

Author:

CanadaFirst

Posted:

Dec 20, 2023 21:45

Subject:

Weird issue with payment

Viewed:

106 times

Topic:

Not sure if this is the correct forum for this but here it goes.

We got an order with a (!) on the 'paid' status, which means that payment
hasn't cleared.

In the past when this had happened, we would go to PayPal and find the payment
and it would tell us when the payment was estimated to be cleared.

When looking at paypal we usually 'order from (buyer name)' and 'payment
from (buyer name)' as separate, In this case, we see order by (or from, our
paypal is in French) (BUYER) marked as cancelled and another one marked as completed,
but no payment. When we click on the 'order' there is no option to refund,
which tells me that this isn't a payment.

Does this mean that a bug let the buyer place the order and not pay it but bricklink
mistakenly marked it as paid and pending? Or has PayPal changed how it deals
with 'pending' payments and only show them once they are completed?

At the moment, the item is sitting on my desk and waiting for payment to clear
so that we can ship it, but I'm just unsure if there is something wrong and
if action is required by either us or bricklink or paypal...

Author:

ColtPiecemaker

Posted:

Dec 19, 2023 14:03

Subject:

Order Hasn't Arrived, No Response From Seller

Viewed:

184 times

Topic:

So, back in November, I placed an order with a seller that has good reviews.
I paid the invoice and, it took him about two weeks but, he supposedly shipped
the order about three weeks ago. After two weeks, the package had not arrived.
I messaged him asking if there was an issue and if he had a USPS number for the
package. He responded that he would check with the post office that day.

A couple of days passed with no update, so I sent him an email requesting an
update. No response. Two more days passed and I sent another message. Still no
response. I sent another, high priority message and later another email and still,
no response.

So, it has been over a week since he said he would check, and I have no updates.
He never provided a tracking number or any other information for contacting the
post office to see if it has been lost. The package has never arrived (we have
a door camera so we would know if it was stolen). At this point, the only reason
I have to believe that he has even shipped the package is that he updated the
status of the order to “shipped.”

What would be the correct course of action at this point?

Author:

marciogabriel

Posted:

Dec 19, 2023 08:16

Subject:

Order not shipper and seller doesn’t respond

Viewed:

110 times

Topic:

This is my first time ordering through BrickLink so I don’t know the right etiquette,
but I made a small order Dec 5th, and paid right away for a domestic order in
Canada.

Since then I tried contacting the seller asking a question (on Dec 6th), which
hasn’t been read. I reached out again a couple more times shortly after to follow
up on the question and no reply, and a day ago I asked if there were any issues
since the status of the order still showed that I had paid but the items hadn’t
been shipped.

I know that it’s during the holiday season and that this store is a small family
business with great reviews, so I assume they’re busy and haven’t been able to
get to the order yet, but I am just wondering if I should send a non shipping
alert because it’s been two weeks and no response at all, and when I made the
order it was still pretty early in December. I don’t have the intention of cancelling
the order, but was wondering if that sort of alert would be bad for them or for
me as a future buyer elsewhere. What should I do in this scenario?

Author:

L.A_Brick

Posted:

Dec 13, 2023 20:20

Subject:

Received a really big order from new account

Viewed:

268 times

Topic:

I just received a very large order (over $2000) from a new account and the customer
has already paid for the order. But should I be worried? What precautions should
I take? I will deliver with insurance on the package and tracking for sure.

Thank you

Author:

casper06

Posted:

Dec 5, 2023 10:36

Subject:

Watch out for scam buyer: teresaleese

Viewed:

371 times

Topic:

Hi,

This buyer chose to have his order shipped cheaply with no tracking. I offer
several methods to suit my buyer's preferences.

Then proceeded to make a PayPal claim that seller didn't provide tracking
info

Beware!!! teresaleese

Casper
Casper's Shop

Author:

yoavheskia

Posted:

Dec 5, 2023 03:58

Subject:

can't change order status

Viewed:

64 times

Topic:

Hi. a local buyer bought and paid via "bit" app.
I tried to change the status of the order to "shipped" or "completed"
but I can't to that from some reason.
The message I get is: Invalid Status.
What am I doing wrong?

Author:

Wriax

Posted:

Nov 28, 2023 11:00

Subject:

How to get a refund with Amex (France)

Viewed:

69 times

Topic:

Hello,

I paid ~500 euros one week ago for an order and the seller is not replying to
messages or emails. He sent by himself a message on the day of the order saying
something about finding a large box, and since then, nothing. So I raised today
a NSS Alert.

I paid with a French American Express card through Stripe on BrickLink. It is
a "payment card" (= deferred debit), not a real credit one. I see BRICKLINK_SHOP
in the Amex app.

I'd like to clarify a couple things:
- Assuming the seller does not ship the item or reply anymore, do I get a refund
once the order is canceled (so in two weeks)?
- If not, to get a refund, do I have to contact Amex? Do you know of anyone who
had to do that in France and how they did it?

Thanks

PS: FWIW, looking at the feedbacks, a few people had the same problem and some
of them mention getting a refund from the seller. The store has ~20 sales this
year.

Author:

Deb82

Posted:

Nov 28, 2023 05:08

Subject:

Removing item from order

Viewed:

78 times

Topic:

Hello,
A buyer has requested that I remove an item from an order before completing the
invoicing (not auto checkout).
Is there a way to do this? O can’t find any guidance.
Thank you
Deb

Author:

glafebe6

Posted:

Nov 23, 2023 07:34

Subject:

Paypal Claims

Viewed:

130 times

Topic:

So a buyer has filed a case with Paypal claiming "unauthorized purchase"
on their order with Bricklink. The order was filled and shipped to the buyer
in October.
just wondering the best way to resolve this. I sent the Order info and tracking
number from the Bricklink order to the Paypal resolution center.
the buyer never contacted me via Bircklink. The name and address match the claim
and the Bricklink order.
Also, the user has good feedback on Bricklink.

How have you handled Paypal claims?
thanks in advance!

Author:

Ddriver

Posted:

Nov 23, 2023 07:20

Subject:

Non Lego

Viewed:

181 times

Topic:

Hello,

I received an order where a part is 100% not Lego, but was offered as original
Lego with official BrickLink images.

What can I or should I do as a buyer if there is no response from the seller
despite email contact?

With over 1000 reviews, it should be clear that parts with studs without the
Lego logo and clear instructions from BrickLink that the sale of third-party
suppliers is prohibited here on BrickLink.

Best regards Daniel and stay healthy.

Author:

lozzajp

Posted:

Nov 16, 2023 14:20

Subject:

Non responding seller - how long until refund

Viewed:

160 times

Topic:

Hi,

Read the help pages about sellers not responding, and it seems to be I have to
wait 7 days to report that on my order, fair enough.

But the help page seems to imply another 2 weeks before more action? Will I get
my money back or not? It was supposed to be for a present, and now my money is
tied up it seems.

Thanks for any help,
Lozza.

Author:

LegoRetro2022

Posted:

Nov 2, 2023 14:18

Subject:

Removing one item from an order placed

Viewed:

97 times

Topic:

Hi

A buyer has order a number of items and is awaiting invoice. I do not have one
of the items and want to remove it so I can send the correct invoice? What do
I do?

Thanks

Author:

klausunion

Posted:

Oct 26, 2023 10:47

Subject:

Double accounts

Viewed:

171 times

Topic:

A couple weeks ago, a buyer cancelled their $200 order because "a glitch
in the matrix", whatever that means. I canceled the order and blocked the
user from my store. Today, I get the same order from a different account with
0 feedback. It is the same person, the same address etc. They seemingly created
a new account just to place the order again. Isn't it against policy to
have 2 accounts?

Author:

MiniRoz

Posted:

Oct 25, 2023 12:57

Subject:

Canada to US not received after 1 month

Viewed:

71 times

Topic:

I placed an order from a Canada based store on Sept 27th (4 weeks ago) and still
have not received my items (I’m in the US - Virginia). Seller says it can take
up to six weeks, which doesn’t seem correct based on info provided by Canada
Post. When I asked the seller for tracking number, he said I didn’t purchase
tracking. I followed up asking for proof of shipping, but his response was to
check with Canada Post - this obviously isn’t helpful since there is no tracking
number.
Has anyone heard of Canada Post packages taking 6 weeks to be delivered? What
is a reasonable amount of time to wait before filing a NSS if the seller doesn’t
offer verification the items were shipped?

Thank you!

Author:

er_khanc

Posted:

Oct 17, 2023 06:03

Subject:

Remove non-shipping seller

Viewed:

93 times

Topic:

Hello,
I received a non-shipping seller from a buyer that bought lego on 18th july,
he bought 885 parts in 125 lots. The order was shipped on 25 july, on 7 august
the buyer told me that there was some missing parts (less than 1% of the total
parts bought) for the amount of 1,62 € and I sent a refund for them using paypal
(not bricklink).
On 25th of august buyer decided to open non-shipping seller. I pointed out to
the buyer that the missing parts were still refunded many days before, but he
don't want to close the problem.
So I'd like to know there is a way to contact admin and ask them if they
can close the problem, if I well understand I can't do anything other, right?
Some admin read problem order page? Unfortunately there isn't any link to
contact help in that page.

Author:

Alexewan2

Posted:

Oct 11, 2023 07:39

Subject:

Sold Used Minifigure not up to standard?

Viewed:

266 times

Topic:

Hi everyone first time poster here

I’m new to having a store and I just sold my White Boba Fett minifigure sw0275.
I listed the item as Used but in great condition. Now that it’s arrived, the
buyer is saying it’s not up to standard due to swing wear on the arms, yellowing
and some black marks. He’s asking what I should do to fix this but I’m not sure
what to do. Below are photos of the minigure. There was also some issues with
shipping so should I offer him a partial refund or something? Any insight would
be greatly appreciated.

Author:

CanadaFirst

Posted:

Oct 10, 2023 16:28

Subject:

Non-responding buyer, what to do?

Viewed:

150 times

Topic:

This might seem like a dumb question but we have an issue with an order.

The buyer purchased empty boxes and wanted to receive an invoice without any
shipping because he would send his own shipping label.

It took a while for them to pay but after we initiated an NPB they said that
they hadn't seen the previous messages reminding them that they needed to
pay their order.

We packed the order, sent the dimensions in a bricklink message as we as through
email.

The package has been sitting here since the 5th of October, no response.

Since there is no 'Non-responding buyer' alert, is there something else
we can do to get in touch with the buyer? I don't think so, but maybe someone
here has an idea that I didn't come across so far.

I guess the next option would be to send the buyer a message saying that if they
don't send the shipping label we will have to refund them and cancel the
order, or to refund them and declare an NPB, which seems counter-productive and
somehow unethical, so we're at a loss.

Author:

Superlover1080

Posted:

Oct 7, 2023 14:22

Subject:

Wrong item no reply/refund what should I do?

Viewed:

111 times

Topic:

I've received an order that includes Iron Man Statuette / Trophy. However,
the shop sent me the wrong Statuette since the one I received was Statuette
53017pb043 which is worth about only EUR 2 , while the one that I ordered was
Item 90398pb004c01 which is worth about EUR 35.
I tried to contact the seller to ask for a correct one or at least a refund but
no answer.
It was the time that I checked the complains on the shop's profile and seen
that many recent orders from the shop had wrong or missing item.
The Statuette is pretty expensive and valuable, which makes me feel so sad and
upset to receive the wrong one.
Thus, may I wonder if there is any possible way that I can get a refund or at
least report the shop for scamming so that the Bricklink system can shut it down
so that no one will ever experience the same issue as me?
Thank you guy so much

Author:

Edwin706

Posted:

Sep 26, 2023 07:04

Subject:

shop suspended - what about open orders ?

Viewed:

177 times

Topic:

Hi,

I would like to know that, if a (domestic) store has status "suspended",
it can still process orders placed before this status change ... so in fact if
i can still get my pending orders delivered.

Specifically I have already paid for 2 orders, but no response yet from the seller
despite several reminder emails.

How long should I wait to raise an alert and/or ask for order cancellation/refunds
?

Best regards,
Edwin.

Author:

bricks_dakine

Posted:

Sep 25, 2023 22:54

Subject:

buyer with 4 feedback not taking of NSS

Viewed:

118 times

Topic:

Hi, what should I do with a buyer that only has 4 feedback, so obviously new,
was missing 3 bricks in his order, never contacted me, put up the NSS and I refunded
for the bricks plus some shipping, and he will not return emails asking him to
remove now?

Please advise.

thanks

patrick

Author:

jgutzwar97

Posted:

Sep 25, 2023 02:08

Subject:

Cancelation of an order

Viewed:

95 times

Topic:

I now have the problem, 2 of my buyers want to cancel their orders.

One of them said the doesn't need the parts anymore. Due to EU regulations
I have to cancel, according to BL a buyer has to think about what he orders and
this is not a valid reason. This is a domestic order.

The other one is about a B2B order. The customer wants an invoice without VAT
but according to a law in Austria i can't do that.

I told him I will pay for the shipping, so it is a little bit cheaper for him.
He wants to cancel it anyways, so I told him ask something like this in advance
not after ordering. I would have had no problem if he asks in advance, I tell
him it is not possible and he is not even ordering. But to cancel a order after
placing it makes me mad and disappointed.

How do you handle something like this?

The domestic order is already paid by stripe, the other one is via IBAN

Johannes

Author:

SACARR3113

Posted:

Sep 19, 2023 20:12

Subject:

seller sent me sets all missing pieces

Viewed:

163 times

Topic:

I ordered 5 sets and 4 are missing critical pieces. The seller offered to give
me partial refund for missing pieces. But the sets are not complete with out
the missing pieces (and I couldn't find the missing pieces on bricklink).
When I ordered the description said Complete. Can I just send the order back
and ask for a full refund? One more thing, according to Bricklink's terms
complete means it comes with instructions. There were no instructions for any
of the sets.
Please tell me what my options are. I do not want to be stuck with incomplete
sets I just paid a lot of money for.

Author:

Trusconi

Posted:

Sep 14, 2023 16:05

Subject:

Problem to pay order with Paypal

Viewed:

62 times

Topic:

Hello,
i am trying to place 2 order after few months.

First is From NL to IT (where i live) and is in €
Second is inside Denmark (where i am for work) and is in DKK

Both order arrive to step 4 of 4 without problem, when i press "PAY"
i am redirected to paypal site, fingerprint to login, i pay but i do not receive
error.
Bricklink is "waiting to confirm i have paid" but in Paypal i have no
payment in History and i do not receive any email.

I tried 2 times with 2 different devices (Mobile and Notebook)

I just tried to send money to a friend and it works (history and email)

i have already write a mail to both seller to explain my problem

I hope someone from Bricklink will help me to find the problem

Thank you

Manu

Author:

Kriemis

Posted:

Sep 10, 2023 19:14

Subject:

Problem with incomplete order /NSS?

Viewed:

129 times

Topic:

I have been waiting for over 5 weeks before order was shipped, after 7 weeks
it arrived, but it was missing a whole set and 2 parts (1/3th worth of total
order cost). Refuses to refund, asks a picture of the missing set (lol, how can
i) before willing to refund.

Will an NSS prevent him from giving me a bad review out of revenge? I have not
gave feedback yet on the order page either out of fear that he will do that.
Seller has more bad reviews, my fault for not checking feedback, i know!
I would like to keep my clean slate clean for as long as i can, this is why i
am kind of afraid to give a bad review.

In his messaging he has been aggressive and saying things like 'do what you
have to do'.

I guess he means an nss then? Idk. Help

Author:

TitAnick

Posted:

Sep 7, 2023 15:19

Subject:

Items 'new' with corrosion on the screws

Viewed:

145 times

Topic:

Hi

I received an order of 172 magnets listed as 'NEW' with no comments.
13 of them are intact.
The rest has corrosion and or rust on the crews.
The buyer new about it but did not mentionned that on the description.

Here is our exanges of email.

How should I proceed to this?
What are my issues ?

Best regards

Anick
_____________________________________________________________________

FROM BUYER (ME)
Den tors 31 aug. 2023 10:35

Hi
I have receive the parcel.
I'm sorry to tell you that a lot of items have corrosion on the screws.
Quite disapointing from my point of view.
I will send you a picture on your email adress.
Best regards
Anick

FROM : SELLER
Envoyé : jeudi 31 août 2023 09:22
À : BUYER
Objet : Re: Regarding BrickLink Order #22920783

I see thet on all of the magnets i gett my self so its nothing i can do. I think
its from storage or from facktory. I store them in a close box in a dry enviroment
for not futher get more corision on screws.

FROM BUYER :
Den tors 7 sep. 2023 11:44

Hi again

I finaly took the time to reply !
Here are pictures of the corroded and/or rusted magnets.
Only 13 of the entire lot is ok.

On your description, you did not mentionned the quality of the magnets.
From my point of view it is a lack of information.
I have to admit that I am very unpleased with this order.

What do you propose?

Best regards

FROM SELLER :
Sorry you fel like this.
Those briks are new from factory and ben stored thu lego stoped to manurfaktur
this bricks in 2017..
But be free to sent ALL bricks back and i will refound you all exept shiping
cost via paypal no wories. Will refound when i get the pack and counted the bricks
to matsh your order.
Best regards

FROM BUYER
Hi
thanks for your return.
You did not mentionned tant it was corroded !
I don't see why I should pay for the shipping.
Lack of description from your part.
I'll will ask on the forum what is the issue.
Best regards
Anick

Author:

Bio

Posted:

Sep 6, 2023 16:53

Subject:

Set arrived damaged, seller ignores. Help?

Viewed:

200 times

Topic:

Hey guys,
I always had positive experiences on Bricklink but I am a bit stumped on a recent
order and would appreciate feedback on what to do.

Bought a set sold as NISB. Seller shipped it fast, but packed it very poorly
using an old Amazon box and only put a little bit of brown paper within the box
itself (the same one Amazon uses). Wasn't enough to even cover the set entirely.

The package was delivered squashed and the inner box of the set was damaged (both
squashed, creased and also ended up tearing on one spot).

I contacted the seller asking for a discount. They said that if they can get
a refund from the carrier, they will give me a discount, but since I didn't
"accept the parcel with reserve" I was most likely out of luck (worth
noting the courier just left it at reception, I didn't even have a chance
to meet the delivery guy).

I contacted the seller again, reminding them that it's their responsibility
to sell the product as advertised (especially considering it was packed REALLY
BADLY).
They have been ignoring me since.

What do you think I should do?
I have never left a negative feedback before, but this doesn't seem right.
Any help is appreciated, thanks!

Author:

MengLinXin

Posted:

Sep 3, 2023 02:49

Subject:

Why can't I cancel the order?

Viewed:

112 times

Topic:

I am a novice seller. After the buyer paid, he no longer wanted it. I clicked
the refund button on the page and received a full refund. However, the order
status always showed paid and could not be changed. In this case, I would be
deducted a handling fee. what should I do?

Author:

classitter2012

Posted:

Sep 2, 2023 07:01

Subject:

Hello I have a scammer. will admin. Help?

Viewed:

175 times

Topic:

Hello. I have an order where the buyer is stating the order is used because the
minifigures are assembled. That goes against bricklinks terms and the person
is just fishing for money back. I need help from administration to contact this
person or me to get this figured out. I guarantee if admin. goes through this
buyers messages he does this to every seller.

Author:

TitAnick

Posted:

Aug 31, 2023 14:53

Subject:

74188c01 - Magnets with corroded screws

Viewed:

81 times

Topic:

Hi
I need your opinion.
I have ordered 4 batches of 4 different colors of magnets 74188c01 as 'NEW'.
More than 50% out of a 172 items show 1 or 2 corroded screws.
What to you think ?
How should I proceed ?
Thanks to all of you
Anick

Here is the discussion we had !

ME : "Hi, I have receive the parcel. I'm sorry to tell you that a lot
of items have corrosion on the screws. Quite disapointing from my point of view.
I will send you a picture on your email adress. Best regards. Anick"

SELLER : "I see thet on all of the magnets i gett my self so its nothing
i can do. I think its from storage or from facktory. I store them in a close
box in a dry enviroment for not futher get more corision on screws. "

ME : "Hi, I understand. Nothing was mentioned from your side concerning that.
and you knew about it. That is a lack of information from the seller.
You sold them as new with defects ! It is not the first time I buy magnets, but
it is the first time I receive corroded items. What do you propose ? Best regards.
Anick "

Author:

fantasia1314

Posted:

Aug 31, 2023 13:57

Subject:

Order Status Change

Viewed:

94 times

Topic:

I was not be able to change the order status of one of my order shown Paid but
I have already received but I was not be able to reach the seller by private
message or email for weeks and now that shop is shown closed. Does anyone know
how to make that status change so that I can complete from my side. Thank you

Author:

ThePieceRiver

Posted:

Aug 20, 2023 14:48

Subject:

Bogus Order cancellation

Viewed:

236 times

Topic:

Question for future scenarios:

Had an issue with a seller who shipped new parts stacked. Was unwilling to discount
pieces after arrival, and then changed their store terms to say they reserve
the right to stack new parts in letter-mail. After calling them out on that,
a minimum order was made on our store to complicate matters. Order was shipped
out, and I'm not worried about that per se. But would it have been in my
right to cancel said order as being bogus/retaliatory? Obviously blocking them
from doing so earlier would be the more prudent option. Just an exercise in what-if.

Author:

0wlyKat

Posted:

Aug 15, 2023 13:32

Subject:

Order placed for item already sold.

Viewed:

136 times

Topic:

I received an order for an item that had already sold nearly two weeks ago. I
can't seem to figure out where to see all list of all the items that have
sold. It's possible that I may have accidentally list two for sale when I
actually only had one, but I'm almost certain that didn't happen. Anyone
experience this?

Author:

macebobo

Posted:

Aug 11, 2023 18:02

Subject:

Does a NSS prevent feedback like NPB

Viewed:

115 times

Topic:

It looks like I may have to finalize my first and only NSS that I filed a while
back. However, this seller seems like they are going to take a hostile approach
due to the tone of their emails and refusal to make my order right or refund
any money.

My question is this, does finalizing the NSS administratively prevent the seller
from leaving me feedback like the NPB completion does?

Thank you! -- John

Author:

JJremy

Posted:

Aug 10, 2023 20:47

Subject:

Scam (non shipping seller)

Viewed:

147 times

Topic:

I bought from a seller on July 20th , he told me the order would take 2 weeks
to ship. So I waited to weeks to message him about it. Fast forward two weeks,
and I message him multiple times and don’t get a response. I asked him for a
tracking number and he ignored my request . Now I am out 150 bucks and no way
to get a refund from the seller since he isn’t responding. And I can’t get a
refund through bricklink or pay Pal since I didn’t have a PayPal account . And
bought on-site through PayPal. If anyone knows what to do or who I can talk to
. Please let me know. Appreciate any and all help . Thank you

Author:

ihave36paws

Posted:

Aug 10, 2023 13:21

Subject:

Customer Suport and Admin's

Viewed:

167 times

Topic:

Just wanted to give a shout out to the great help that I received from the Customer
Service Dept. and the Admin's.

I was really in a quandary about how to handle a problem Buyer and they really
stepped up to help me.

Thank you very much for your efforts and the fast resolution to the problem.

Author:

M1dKn1gh7

Posted:

Aug 10, 2023 06:08

Subject:

Scam - Personal Information

Viewed:

145 times

Topic:

Hello again,

As a follow up to this https://www.bricklink.com/message.asp?ID=1424509
I have informed the seller that under no circumstances am I handing over personal
information - I contacted UK Customs this morning and even they warned me about
handing over my National Insurance number.

I am first timer on this site, so I don't know what to do. Nothing has been
shipped or paid, the order is still Pending but I 'm terrified of getting
into trouble or, getting scammed if I proceed.

Does anyone have roadmap of what to do next. I'm honest I'd prefer to
cancel the order with the seller as I am extremely suspicious of that request.
And they have very positive feedback and things so I am very confused.

Please, if you read this and can help I'd be much appreciated. I am very
anxious about this.

Author:

jaredhinton

Posted:

Aug 10, 2023 05:46

Subject:

I think I messed up a NPB

Viewed:

131 times

Topic:

A user is refusing to pay for an order they placed. I went through the problem
order process and cancelled the order without realising I wasn’t processing a
NPB. So I’m now worried they’re going to leave me bad feedback in response. How
can I un-do this to go the correct way and blocking them from ruining my feedback
score?

Author:

ihave36paws

Posted:

Aug 7, 2023 09:47

Subject:

Buyer demanding refund

Viewed:

205 times

Topic:

Dear Admin. I need help. I have been selling Lego for over 20 years. This
Buyer is saying they received non-Lego damaged Lego and so on. I have written
to them and told them I would send them a label to return the ones they feel
are damaged and then when I receive them back I will refund the money for them.
It is then that I find out the Buyer is not in the States. I do not sell to
out of the US so they would have had to go through a forwarding company and they
are saying that would not work for them. Attached are the notes back and forth
they are in reverse order. from: ihave36paws Sent on: Aug 7, 2023 08:51
Send it back to prove it. All ours are double checked before they go out.

Receiving a label to mail them back see a fair thing to do. I will then refund
you the money once they arrive. It is a simple as that.

I noticed that you have 20 feedback that mention you have received refunds.

Just give me the okay to mail the label and this will be over soon.
from: guizi Sent on: Aug 6, 2023 09:03
Selling counterfeit LEGO should close the store.

from: ihave36paws Sent on: Aug 6, 2023 08:19
I am sending the label to the address that the mini figures went to. I do not
sell international so us used a forwarder and went around that process.

Offer still stands I will send a label for the return of the mini's and then
I will refund for them when I receive them back.

That is my only offer.

Barbara & Jim
from: guizi Sent on: Aug 6, 2023 08:03
I am in China, and these are not worth it when I return them to you. The shipping
cost is too expensive, and I will evaluate them truthfully.

from: ihave36paws Sent on: Aug 5, 2023 07:55
Sorry for the errors. We will send you a label to return them and when we receive
the mini figures back we will refund the amount for them.

Barbara & Jim
from: guizi Sent on: Aug 5, 2023 02:05
Hello, I received the goods today, but there are major issues.

1. Two njo032, they are both fake!!

2. Njo018, both have severe oxidation and yellowing, and there are also cracks,
which do not match the description

3. Njo031, both are oxidized and yellowed, with bumps, which do not match the
description

This is a disappointing shopping experience.

Is there anything I can do about this? The refund comes to over thirty dollars
but that is not the point (We do not sell bad product I want to see the items)
If you look at their FB you can count over 20 of them that he mentions receiving
a refund. He wants to now stop me from selling but it looks like he needs to
be blocked from buying. I do not want to block him at this point until everything
is settled encase I miss a message from him.

Can you tell me what I have to do to protect my store?

Barbara

Author:

bvdmeij

Posted:

Aug 6, 2023 13:57

Subject:

Non paying buyer makes an NSS

Viewed:

168 times

Topic:

On july 27 an puyer (is also registered as seller) with 1 feedback (so fairly
new) placed a small order. I send him an invoice that day. On augus 1 (he had
not payed yet) in mailed him an reminder. He did not respond or pay. On august
4 I send him an email with the second reminder. He still did not pay or respond.
Today, august 6 I send him a new invoice and a last reminder. After that he first
send me a Order cancel Request an right after that an NSS. Besides the fact that
it is pretty brutal in my opinion, I find it very remarkable that Bricklink makes
it possible for a buyer to issue an NSS on an unpaid order. Can someone explain
that to me?

Author:

mrs.limaxray

Posted:

Aug 4, 2023 16:12

Subject:

Seller hasn't shipped items ordered on July 9

Viewed:

119 times

Topic:

Hi,
I placed an order with a seller on July 9th and payed on site. On, July 15th,
when I noticed it hadn't been picked yet, I posted through Bricklink and
emailed if I could add to the order. I was told I could do so and would be refunded
the difference in shipping. On July 16th I added to the order and paid on site.

My orders still haven't been packed. I messaged through Bricklink to ask
about my order. There was no response. I emailed the seller, there's been
no response. I know the seller is shipping orders, and getting responses of
"fast shipping". However, my orders are still listed as paid. My credit
card statement has arrived and at this point I would like to dispute the charges
and just be done dealing with this seller.

What is the proper protocal?

Author:

Phizzy15

Posted:

Aug 4, 2023 14:47

Subject:

30409 - brown or reddish brown?

Viewed:

96 times

Topic:

After ~5 years of selling, I received the first NSS. Order was shipped and received.
Buyer ordered 2x part# 30409 in Reddish Brown. Buyer receives them, but says
I sent two brown ones, and demands I send 2 reddish brown ones...

I attached of photo (which I sent to the buyer) of the lot I purchased them in.
All the comparable pieces are reddish brown. Buyer still insists they are brown.
I proceed to shake my head... lol. Twice over I explained to the buyer that
the "brown" ones of this pieces are very rare, came in only 1 set in
2000 and worth about $40+ each (instead of the $5 each for the reddish brown
he purchased.)

So anyway, I offered a refund, but apparently buyer is done communicating, never
would provide a photo or say what other brown/reddish brown pieces he's comparing
them with to decide they are definitively brown. He told me to be honest... yikes.
Would you agree that buyers that aren't "Lego educated" can be a
tad problematic?

Any suggestions on how to proceed? I don't know much about the NSS process,
so now I'll have to read up on it and waste some more time on this

Thanks in advance.

Author:

cosmicray

Posted:

Aug 1, 2023 13:58

Subject:

What say ye all ?

Viewed:

207 times

Topic:

Buyer places an order, I fill order, and ship it. Buyer receives order and claims
that I sent them Light Bluish Gray instead of Light Gray for 7 lots. There were
no parts ordered in Light Bluish Gray.

Of the 7 lots, I still have stock of 4. So I compares parts in those lots to
my color board (actual parts, for every color I have ever encountered, and usually
1x2 bricks). All 4 compare correctly to Light Gray, but a difference can be seen
when compared to LBG. Of those 4, one shows never to have been made in LBG, only
LG.

Of the 3 lots that the buyer ordered all I had available, all were from three
sets recently parted out. Those sets have release dates of 2000, 2000, and 2003.

At this point, I’m taking the view that the parts were LG as ordered. Curious
to see what those who deal with this regularly have to say.

TIA, Nita Rae

Author:

rainbowmist

Posted:

Jul 26, 2023 13:26

Subject:

Buyer very rude....

Viewed:

311 times

Topic:

Hello. I have a buyer who ordered a part and I noticed it was an off brand, oops
on my part, anyways I gave them a refund of the part and they said they are not
happy about that missing part. I don't have a replacement. So I looked up
the buyers feedback and they leave all sorts of "unhappy with order"
comments for other sellers. And takes to long for shipping, stickers are bad,
etc.

Seems to me I should just cancel his whole order as they did buy other stickered
parts as well. Or would they leave me a negative after canceling?

Author:

rainbowmist

Posted:

Jul 22, 2023 21:46

Subject:

Buyer cannot see comments thru wanted list.

Viewed:

95 times

Topic:

Ok so a buyer ordered a part thru their wanted list and could not see what the
comments section said about a part I had in stock. So they wanted a refund of
that part because it was unsatisfactory. I gave the refund but how is that fair
to the seller????

Author:

BricksbyConnor

Posted:

Jul 22, 2023 07:34

Subject:

Buyer refused package. Any experience?

Viewed:

130 times

Topic:

Shipped a set and buyer refused package upon delivery. Picture from UPS is hard
to see since it's blurry. Claims box was heavily damaged. Has any one had
this happen to them and how did you handle it?

Author:

Leg0mano338

Posted:

Jul 21, 2023 12:15

Subject:

DDBricks: "Packed" to "Shipped"?

Viewed:

197 times

Topic:

Hi
I recently placed my first order on the website, to DDBricks.
My package was quickly said "packed", but there is no news for the past
4-5 days. I would imagine preparing the order can take a long time, I definitely
imagine it will take a long time between "shipped" and delivery from
Thailand to Europe, but when the package is done and closed, I don't really
know what can take time before being shipped.

Is there nothing to worry about? Can it be that it shipped but not arrived in
Europe yet? (doubt it)

Thanks

Author:

ralphs_bricks

Posted:

Jul 21, 2023 10:47

Subject:

PSA sellers check part 64251 for inv accuracy

Viewed:

104 times

Topic:

Sellers please check your inventory that you have listed the part 64251 correctly.

I have recently made this mistake and a seller I just bought from made this same
mistake.

64251 Bionicle Fist with Axle Hole - 3 Fingers
Parts: BIONICLE {Black}

Action: Please ensure your inventory of this part as listed is the 3 finger
variant 64251 and not the Hero Factory 4 finger variant, 93575.

93575 Hero Factory Fist with Axle Hole - 4 Fingers
Parts: Hero Factory {Black}

Here are the stores with this part listed https://www.bricklink.com/v2/catalog/catalogitem.page?P=64251#T=S&O={%22iconly%22:0}

Author:

ric1030

Posted:

Jul 18, 2023 19:05

Subject:

Need Bypass from Seller

Viewed:

176 times

Topic:

I need a bypass to complete an order. I ordered 15 lots and supposedly the seller's
limit is 10 w/o a bypass code/number/or whatever. I have contacted them and
no response. How do I confirm they are still a valid seller? Plus they are
selling pieces for $0.001. For what I need at those type prices my order came
to $0.55 plus shipping and tax. Or does Bricklink allow sellers to not respond
if they do not want to make the sale? I am at a stand point whether or not to
continue.

ric//

Author:

lecrad

Posted:

Jul 13, 2023 15:39

Subject:

Non Paying International Buyer

Viewed:

157 times

Topic:

Hi All,

I had a buyer in France purchase one thing. I had to send an invoice, which
I did. Shipping was high because shipping from the US to France is high.

For 7 days I did not hear anything from the buyer. Today, I filed an NPB. Suddenly
after an entire week the buyer responds and asks to cancel and says he found
the part elsewhere.

I'm looking for opinions on whether I should cancel or follow through on
the NPB.

Thanks

Author:

bahpstore

Posted:

Jul 12, 2023 15:46

Subject:

Different shades of dark pink hands

Viewed:

92 times

Topic:

Got the following message regarding dark pink hands

"Hi! I think I got the wrong colored hands. I was looking for the dark pink
hands from crystalized and what I got was the pink that came from Sinestro. Its
a lighter color"

I think it's about these two parts

973pb4789c01 (Inv) Torso Armor, Broken with Magenta Chest with Spikes, White Trim, Dragon Logo Pattern / Trans-Dark Pink Arms / Magenta Hands
Parts: Minifigure, Torso Assembly, Decor. {Pearl Dark Gray}

973pb3737c01 (Inv) Torso Large Blue Scalloped Collar, Silver Belt Pattern / Black Arms with 3 Blue Stripes Pattern / Dark Pink Hands
Parts: Minifigure, Torso Assembly, Decor. {Black}

We have 973pb3737c01 in stock and they have regular dark pink hands. We don't
have 973pb4789c01, do you know if it has darker dark pink hands? Or if there
are darker dark pink hands ?)

Thank you.

Author:

DaddyAndKnox

Posted:

Jul 11, 2023 12:12

Subject:

Bad stretch of luck, or overall problem?

Viewed:

232 times

Topic:

3 out of the last 5 orders I have received have been wrong. Other orders I have
received have been wrong as well, and instead of bothering the seller, I was
just able to add those pieces on to the next order I was going to make. However,
with the 3 wrong orders out of the last 5, not one single store has yet to make
it right. I completely understand that accidents happen and small pieces are
going to be forgotten, or wrong pieces are going to get shipped. I really get
it. However, what is up with stores not even trying to make it right.

One seller never even responded to my message, and completely ignored me.

The next seller said he would get them in the mail, and hasn't in almost
3 weeks. I even offered to send him a dollar for the stamp and small envelope
as I really needed the piece, even though it was his mistake. I still don't
have the piece.

Another seller just claimed he didn't have the pieces, simply so he wouldn't
have to go back to the post office to send to me. This seller literally never
changed his inventory and still has over 100 of these pieces listed in his store,
even after he claimed he didn't have them. Just out of curiosity I had a
friend place an order for those same pieces from him, and the order was fulfilled.
This guy at least "refunded" me the 20 cents for the parts, which doesn't
help as I was out another $5 in shipping ordering from someone else. However,
it is really just the lying to tell me he didn't have them, when he clearly
did that bothered me. Well, not to mention the fact that his mistake cost me
an extra $5 in shipping.

I am a very reasonable person and like I said, on other orders I didn't even
bother the sellers, and still left them positive feedback. However, if I really
need the part and can't just add it on to another order I am going to make,
is it too much to expect people to make it right? All of these orders could have
been thrown in an envelope with a regular stamp on them. We are talking VERY
small quantities and pieces here.

Am in the wrong here? I would think with me even offering to cover the envelope
and stamp, even when it is not my mistake, that there would be some people out
there that would do the right thing.

Author:

Markwelker

Posted:

Jul 11, 2023 10:50

Subject:

Seller sent wrong color parts

Viewed:

134 times

Topic:

I ordered some medium trans blue parts, and when I receive them they were the
darker blue trans parts, I informed the seller of the mistake and that they sent
me the wrong color of parts,I’m asking them for either a full refund or them
to send me the correct parts. They are refusing to do so until I send the Parts
back with my own money? How is this my issue? Looking at the sellers store. It
looks like they have done this to a few other people also…. I’m hoping PayPal
can get me a refund. any advice?

Author:

yoavheskia

Posted:

Jul 10, 2023 04:50

Subject:

Thanks for the shirt, but where is my Lego?

Viewed:

241 times

Topic:

Hi all,
just sharing this both annoying and funny story that happened yesterday. I ordered
some parts from UK store and yesterday received it.
What can I say, I was very surprised to find in the package a black shirt made
from a shiny fabric, not my taste all

I wrote the seller and he replied: I've never seen that shirt before so no
idea how that has turned up.
Of course, this is the courier company fault, not the seller fault. The seller
also refund me and received positive feedback from me.
I just wonder if any of you have more stories like this to tell.

Author:

KACL

Posted:

Jul 6, 2023 03:25

Subject:

Did I handle this correctly?

Viewed:

188 times

Topic:

Hello,
I’m pretty new and something just came up that I wanted to ask about.

I got a message from someone that expressed interest in buying an item from my
store. It’s my first sale so of course I’m excited. Buyer has all positive ratings.
Buyer states that they are from another country ( I only ship to the USA)but
they have a relative here that I can ship to. Buyer asks for more pictures and
I supplied them. Buyer is now asking for my PayPal information because they can’t
buy through BrickLink. I’ve replied that not selling through BrickLink would
violate the terms of service that I’ve agreed to as a seller.
I’m not sure what the issue is/ why they can’t purchase through the site. As
much as I’d love to get that first sale under my belt, I’m not going to proceed
with the sale.

Did I handle this correctly? I don’t want the buyer to get upset and say negative
things about me/my store.
K

Author:

BrickScope

Posted:

Jul 4, 2023 18:51

Subject:

Cancel order after refund

Viewed:

99 times

Topic:

Ok, am I missing something obvious? I refunded full payment for an order due
to an inventoroy problem, and I don't know how to cancel the order.

The payment status is set to Refunded. The Order status is set to paid. The problem
order page does not give the option to cancel.

I don't care about getting reimbursed for the fees on the order, but I want
to clean up my accounting.

Ideas?

Zoe

Author:

SezaR

Posted:

Jul 3, 2023 18:53

Subject:

Name and shame problem buyer?!

Viewed:

250 times

Topic:

I had a buyer who was off-putting, unreasonable and files PayPal claims twice.
He filed an NSS too. All the claims were decided in my favor.
He finally left a neutral feedback. He has annoyed me so much.

Right from the beginning, I considered if it would be a good ideas to name and
shame him on the forum by giving all details and leaving people to decide.

What are your thought about this? Do you think that would be a good idea to provide
on the forum all or some details of the interaction?

If I want to answer to this question, I would find it a good idea. I would want
to know if a seller failed, or if the buyer was unreasonable or wanted to extort
money and then decide to stoplist that buyer. I would not learn enough from a
20-word feedback of the two parties.

Author:

bahpstore

Posted:

Jul 3, 2023 17:45

Subject:

Wrong face for njo689?

Viewed:

93 times

Topic:

A buyer said the njo689 "came with the wrong face and a small Nic on the
torso" and provided the attached photo.

I'm sure our inventory are from brand new book and it looks like

3626cpb2249 Minifigure, Head Dual Sided Female Black Eyebrows, Single Eyelashes, and Beauty Mark, Nougat Lips, Smirk with Dimple / Open Mouth Smile with Top Teeth Pattern - Hollow Stud
Parts: Minifigure, Head {Yellow}

Do you see anything wrong for the figure?

Author:

Munotbrick

Posted:

Jul 2, 2023 06:39

Subject:

Threats

Viewed:

289 times

Topic:

Hello

I ordered a couple minifigs from a german seller.
Once arrived, i told him that he send the wrong minifig. The minifig was already
in my collection, so i had no use for it.

I told him he can either send me the porto (what is high) and i send it back
and he sends me the correct minifig (what would be about 10 Euro + labor) or
he can send me just 10 euro and be done with the topic.

He refused. He wanted only to refund the difference between the cost of the minifig
he send me and the one i actually ordered. I explained him, that i would not
have ordered this minifig and i have no use for it, so either i send it back
on his cost and he sends me the right one or he has to refund.

It's just about 3 Euros actually. But i really don't like people that
don't full refund for their mistakes. Mistakes can happen!

As an answer, he told me again that he will just refund me the difference between
the delivered minifig and the minifig i ordered.

In the same message, he started to talk about that he checked out my website
and stuff, and starts threatening me with "abmahnungen". Thats some german
term were they report you for anything wrongdoing (like not having an impressum,
not beeing registered at the right place) and that this will cost me up to 2500
euro.

In the end, i'm not really threatend. I checked my legal obligations and
they are all fine (he probably just missed the links to impressum and data-security
in the footer).

Nevertheless - how to deal with such a seller on bricklink? He has many many
positive feedbacks - even though i start to suspect he makes sure this way that
he does not have any negative ones...

Author:

MRBricks

Posted:

Jun 22, 2023 10:02

Subject:

Problem with a customer

Viewed:

240 times

Topic:

Hello dear community,

I received an order with the shop name "FlixBrix" on 06/21/2023 and placed
an order with me, but my problem is: He does not answer my emails for payment
or for any other reason, "e.g. when will the payment be made?" ,...,
he hasn't paid (IBAN) to date, but I'm surprised that he has currently
received 10 positive ratings from a ... today, on the one hand again 2 ratings
from someone ... and on 06/18/2023 Received 5 positive ratings from ... is this
normal?

I don't want to be hasty, but in most cases the transfer is credited to the
account the next day at the latest. I've already read the negative reviews
but before I conclude this is... I'd rather get a second/third opinion on
it, secondly his seller privileges are forfeited.

I would look forward to answers or assistance that have already had experience
with ... in the past.

Best regards

Marius

Author:

grasshopper8711

Posted:

Jun 15, 2023 16:43

Subject:

How to change order status to Completed?

Viewed:

72 times

Topic:

How do you change the order status to "completed"?
Only options are Pending, Processing, Read, Packed.
There used to be more options (Shipped, Completed) but thise don't usually
show up anymore.
What is the trick to get those status options to show up?

Javi

Author:

eracine

Posted:

Jun 15, 2023 03:17

Subject:

NSS filed

Viewed:

133 times

Topic:

Hi Guys,

Just need some advice. I received a NSS for the first time in about 10 years
of actively selling and buying on brick link. Customer made an order we filled
and shipped but the head the customer ordered was incorrect. Listing error for
sure. I opened our dashboard this morning to the NSS alert. I contacted the
customer apologized and sent a full refund so they can source that correct part
as I don't have the correct one.

I put comments into the field on the form and sent it off.

Question is what happens next? We have processed over 19k orders and this is
a first for us. We make mistakes for sure but always work through them with
the customer and have a 99.88 feed back. Hoping this is a minor thing but I
am not sure.

Thanks in advance for the advice/comments

Have a blessed day

Eric

Author:

tageab

Posted:

Jun 14, 2023 13:22

Subject:

order#22083881

Viewed:

90 times

Topic:

Order was FINALLY received.
Please remove the no shipped.

Author:

Drevil44

Posted:

Jun 12, 2023 15:47

Subject:

How to reduce price of item after invoice?

Viewed:

95 times

Topic:

I have sent an invoice for an order to a buyer. They have requested that I reduce
the price of a given item. Is it possible for me as the vendor to revise the
pricing after it has been invoiced?

Author:

stef73

Posted:

Jun 3, 2023 02:27

Subject:

MODE EXPEDITION INDISPONIBLE

Viewed:

56 times

Topic:

Bonjour à tous,

Certains de me clients on des problèmes pour finaliser leur commande car ils
ne peuvent selectionner une methode de livraison. Quel est le problème dans ce
cas là et que faut-il faire pour solutionner cet incident.

Merci d'avance pour votre aide.

Stéphane.

Author:

mooselover

Posted:

Jun 2, 2023 11:41

Subject:

How does BL process EFT refund?

Viewed:

80 times

Topic:

I just had a situation where the buyer and me agreed to cancel an order so the
buyer could then revise the order and place a new one.
The buyer had already paid for the order via EFT (Canada).

I canceled the order and went through all the steps on the "Manage Refund"
portion of the order page. The order no longer shows up on my FEES page, so I
know that BL has completed the cancellation.

My question is, does BL initiate the EFT transfer of the funds back to the buyer,
or do I need to do that myself?

If BL does it, how long does that usually take? The buyer has already paid for
the revised order, but I want to make sure that he's not out the money for
the original order for very long - but I also don't want to transfer the
money to him if BL is going to do it again.

Thanks in advance for your answers.
Jim @ East Wing YYC

Author:

macebobo

Posted:

May 30, 2023 12:18

Subject:

How do you handle printing errors

Viewed:

150 times

Topic:

I have a buyer who says there is an printing error on

11217pb15 Minifigure, Headgear Helmet SW Clone Trooper (Phase 2) with Black Visor and Blue and Light Bluish Gray 501st Legion Markings Pattern
Parts: Minifigure, Headgear {White}

They are going to send me a picture of the error later.

I have never run into this before. As a seller, what would you do in this circumstance?

I do not have any helmets or minifigs with that helmet in stock. I want to treat
my customer right, however, this is a new one for me.

Any opinions welcome.

-- John

Author:

TorontoLego

Posted:

May 24, 2023 15:27

Subject:

In 15 years - this customer is the worst ever

Viewed:

392 times

Topic: