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| | | Author: | mooselover  | | Posted: | Feb 26, 2024 19:20 | | Subject: | PayPal chargeback after COMPLETED | | Viewed: | 246 times | | Topic: | Problem Order | |
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| Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8.
Buyer marked the order COMPLETED shortly afterward.
Today (Feb 26) I get a note from PayPal that the buyer is initiating a chargeback.
No reply from buyer yet via BL messaging nor from direct email.
I've submitted the tracking number, proof of delivery, and screenshot of
the order marked COMPLETED to PayPal in response to their alert. Haven't
heard back from them yet, either.
What other options do I have, other than stop listing the buyer (which I've
done now)?
ALSO: I know from Facebook discussions that at least one other store got the
same chargeback alert today regarding the same buyer with an order around the
same time as mine.
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| | | | | Author: | peregrinator | | Posted: | Feb 26, 2024 19:23 | | Subject: | Re: PayPal chargeback after COMPLETED | | Viewed: | 69 times | | Topic: | Problem Order | |
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| In Problem Order, mooselover writes:
| | Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8.
Buyer marked the order COMPLETED shortly afterward.
Today (Feb 26) I get a note from PayPal that the buyer is initiating a chargeback.
No reply from buyer yet via BL messaging nor from direct email.
I've submitted the tracking number, proof of delivery, and screenshot of
the order marked COMPLETED to PayPal in response to their alert. Haven't
heard back from them yet, either.
What other options do I have, other than stop listing the buyer (which I've
done now)?
ALSO: I know from Facebook discussions that at least one other store got the
same chargeback alert today regarding the same buyer with an order around the
same time as mine.
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If it's a PayPal claim they might side with you. If it's a chargeback
on the buyer's credit card then they're powerless to stop it (but they
might take steps against the buyer like not allowing him or her to have an account
any more).
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| | | | | Author: | 1001bricks | | Posted: | Feb 26, 2024 19:29 | | Subject: | Re: PayPal chargeback after COMPLETED | | Viewed: | 69 times | | Topic: | Problem Order | |
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| In Problem Order, mooselover writes:
| | Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8.
Buyer marked the order COMPLETED shortly afterward.
Today (Feb 26) I get a note from PayPal that the buyer is initiating a chargeback.
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For which reason?
Completed, and many things on BrickLink doesn't mean anything to PayPal.
Did Buyer received what he ordered in the described condition?
Did he meant to pay for this ("Someone else used my Credit Card!" ?
... are some of PayPal reasons.
| | I've submitted the tracking number, proof of delivery, and screenshot of
the order marked COMPLETED to PayPal in response to their alert. Haven't
heard back from them yet, either.
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That seems the maximum you could've done.
| | ALSO: I know from Facebook discussions that at least one other store got the
same chargeback alert today regarding the same buyer with an order around the
same time as mine.
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Give a Negative Feedback, and report this user to BrickLink administration?
https://www.bricklink.com/problemMember.asp
Good luck!
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| | | | | Author: | UTLF | | Posted: | Feb 26, 2024 20:14 | | Subject: | (Cancelled) | | Viewed: | 70 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | Author: | Macaronis | | Posted: | Feb 26, 2024 21:06 | | Subject: | Re: PayPal chargeback after COMPLETED | | Viewed: | 72 times | | Topic: | Problem Order | |
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| In Problem Order, UTLF writes:
| | What's the buyer's username? Might be worth naming them publicly so other
sellers can stoplist them immediately!
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Yeah I'd want to know this too cause no amount of excuse is good enough for
me in a case like that.
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| | | | | | | Author: | mooselover | | Posted: | Feb 26, 2024 22:05 | | Subject: | Re: PayPal chargeback after COMPLETED | | Viewed: | 77 times | | Topic: | Problem Order | |
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| "Scabby76" in Ontario
In Problem Order, UTLF writes:
| | What's the buyer's username? Might be worth naming them publicly so other
sellers can stoplist them immediately!
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| | | | | Author: | Cob | | Posted: | Feb 26, 2024 20:37 | | Subject: | Re: PayPal chargeback after COMPLETED | | Viewed: | 69 times | | Topic: | Problem Order | |
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| In Problem Order, mooselover writes:
| | Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8.
Buyer marked the order COMPLETED shortly afterward.
Today (Feb 26) I get a note from PayPal that the buyer is initiating a chargeback.
No reply from buyer yet via BL messaging nor from direct email.
I've submitted the tracking number, proof of delivery, and screenshot of
the order marked COMPLETED to PayPal in response to their alert. Haven't
heard back from them yet, either.
What other options do I have, other than stop listing the buyer (which I've
done now)?
ALSO: I know from Facebook discussions that at least one other store got the
same chargeback alert today regarding the same buyer with an order around the
same time as mine.
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Could have been unauthorized use of a credit card.
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| | | | | | | Author: | mooselover | | Posted: | Feb 26, 2024 22:07 | | Subject: | Re: PayPal chargeback after COMPLETED | | Viewed: | 64 times | | Topic: | Problem Order | |
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| In Problem Order, Cob writes:
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Could have been unauthorized use of a credit card.
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Yeah, I get that... BUT I have proof of delivery more than a month ago AND he
logged into Bricklink and marked the order Completed.
So I'm not believing "I didn't know someone ordered it on my CC"
if that's what he's claiming.
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| | | | | Author: | kzinti | | Posted: | Feb 26, 2024 22:39 | | Subject: | Re: PayPal chargeback after COMPLETED | | Viewed: | 74 times | | Topic: | Problem Order | |
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| In Problem Order, mooselover writes:
| | Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8.
Buyer marked the order COMPLETED shortly afterward.
Today (Feb 26) I get a note from PayPal that the buyer is initiating a chargeback.
No reply from buyer yet via BL messaging nor from direct email.
I've submitted the tracking number, proof of delivery, and screenshot of
the order marked COMPLETED to PayPal in response to their alert. Haven't
heard back from them yet, either.
What other options do I have, other than stop listing the buyer (which I've
done now)?
ALSO: I know from Facebook discussions that at least one other store got the
same chargeback alert today regarding the same buyer with an order around the
same time as mine.
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Had this happen. I sent Paypal everything I had, from start of order to finish.
Even used messages and emails. I'd recommend you emailing them outside of
BrickLink and Paypal to directly ask them what is going on, sending them the
postal tracking link once again with confirmation the package was delivered and
done. Then if they respond, copy that into the Paypal case as well. Worked out
ok in my case, hope it does in yours as well. Please send me the Buyer's
info so I can block them from my store pre-emptively.
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| | | | | Author: | bricksahead | | Posted: | Feb 27, 2024 00:42 | | Subject: | Re: PayPal chargeback after COMPLETED | | Viewed: | 93 times | | Topic: | Problem Order | |
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| Perhaps your situation is similar to the following:
https://www.bricklink.com/message.asp?ID=1326557
A member got his mother's consent to use her credit card to pay for a Bricklink
order close to $400. The mother subsequently filed a chargeback despite having
given her consent to use her credit card. It is possible that she gave her consent
but not to a $400 order. I don't know how it all ended up.
In Problem Order, mooselover writes:
| | Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8.
Buyer marked the order COMPLETED shortly afterward.
Today (Feb 26) I get a note from PayPal that the buyer is initiating a chargeback.
No reply from buyer yet via BL messaging nor from direct email.
I've submitted the tracking number, proof of delivery, and screenshot of
the order marked COMPLETED to PayPal in response to their alert. Haven't
heard back from them yet, either.
What other options do I have, other than stop listing the buyer (which I've
done now)?
ALSO: I know from Facebook discussions that at least one other store got the
same chargeback alert today regarding the same buyer with an order around the
same time as mine.
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| | | | | | | Author: | mooselover | | Posted: | Feb 27, 2024 08:38 | | Subject: | Re: PayPal chargeback after COMPLETED | | Viewed: | 56 times | | Topic: | Problem Order | |
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| Yes, I understand how this can happen... BUT this is 1.5 months after he went
in and marked the order completed. If there was going to be a dispute, then this
shouldn't happen.
If he wants a refund, then fine... SEND MY PARTS BACK.
In Problem Order, bricksahead writes:
| | Perhaps your situation is similar to the following:
https://www.bricklink.com/message.asp?ID=1326557
A member got his mother's consent to use her credit card to pay for a Bricklink
order close to $400. The mother subsequently filed a chargeback despite having
given her consent to use her credit card. It is possible that she gave her consent
but not to a $400 order. I don't know how it all ended up.
In Problem Order, mooselover writes:
| | Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8.
Buyer marked the order COMPLETED shortly afterward.
Today (Feb 26) I get a note from PayPal that the buyer is initiating a chargeback.
No reply from buyer yet via BL messaging nor from direct email.
I've submitted the tracking number, proof of delivery, and screenshot of
the order marked COMPLETED to PayPal in response to their alert. Haven't
heard back from them yet, either.
What other options do I have, other than stop listing the buyer (which I've
done now)?
ALSO: I know from Facebook discussions that at least one other store got the
same chargeback alert today regarding the same buyer with an order around the
same time as mine.
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| | | | | | | | | Author: | yorbrick | | Posted: | Feb 27, 2024 08:57 | | Subject: | Re: PayPal chargeback after COMPLETED | | Viewed: | 59 times | | Topic: | Problem Order | |
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| In Problem Order, mooselover writes:
| | Yes, I understand how this can happen... BUT this is 1.5 months after he went
in and marked the order completed. If there was going to be a dispute, then this
shouldn't happen.
If he wants a refund, then fine... SEND MY PARTS BACK.
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Paypal wouldn't accept a tick-box on another site as evidence though. It
is easy for the buyer to say they accidentally clicked the wrong order as complete.
It is pretty crappy behaviour. All you can do is upload your evidence (as you
have done) and hope that it is not a credit card chargeback. It used to be that
all sellers were protected against such chargebacks if you had proof of order
and delivery whereas now it is much weaker.
It also shows why you should keep the tracking numbers. You could have looked
at the transaction on BL, seen it was completed by the buyer, then thrown away
the tracking as it was no longer needed. Fortunately you have the record of it.
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| | | | | Author: | mooselover | | Posted: | Feb 27, 2024 10:14 | | Subject: | Re: PayPal chargeback after COMPLETED | | Viewed: | 56 times | | Topic: | Problem Order | |
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| UPDATE: finally heard back. He didn't initiate the chargebacks, but he did
report his card stolen around that time. Possible PayPal just flagged all of
the transactions from around that time.
Sending correspondence to PayPal now to see what they can do.
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| | | | | Author: | calebfishn | | Posted: | Feb 27, 2024 17:30 | | Subject: | Re: PayPal chargeback after COMPLETED | | Viewed: | 46 times | | Topic: | Problem Order | |
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| I had this same thing happen before. Order marked completed by buyer, with positive
feedback. Then the chargeback, based on the credit card.
It was an underage user, using parent's credit card without permission.
I fought this on Paypal supplying all relevant documentation. Paypal took my
money, while waiting for the card-holder's bank to investigate it as a fraudulent
use of the card. Eventually this was decided in my favour, but it took a very
long time, and Paypal still kept some of the money as a "fee" for the
chargeback.
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