I had a buyer file a file NSS after tracking showed their order was delivered.
Even in the NSS they said they wanted to "cancel the order." I sent proof
of delivery to the site admins several weeks ago but the fraudulent NSS is still
active on my account.
I just submitted the form a second time but is there any other way to get this
fixed if I don't hear back? I don't like knowing that this person could
get a chargeback at any time.
you mentioned several things. 1. Currently the helpdesk is badly backlogged from
the November incident and the wait time is 3-4 weeks so you should hear back
soon(ish). 2. you mentioned a chargeback but that has nothing to do with the
nss as bricklink doesn't handle the money at all (only takes takes when needed).
if the nss is completed it will be a strike against your account but once the
admins get to your proof they will probably remove it
you mentioned several things. 1. Currently the helpdesk is badly backlogged from
the November incident and the wait time is 3-4 weeks so you should hear back
soon(ish). 2. you mentioned a chargeback but that has nothing to do with the
nss as bricklink doesn't handle the money at all (only takes takes when needed).
if the nss is completed it will be a strike against your account but once the
admins get to your proof they will probably remove it
There was supposed to be a HelpDesk portal link. Is that also badly backlogged
or do enquiries, for those that need assistance, go through it faster?
I'm just curious as to whether the portal would be quicker than the standard
HelpDesk link?
Literally just had the same issue. Resolved after 4 days. Put the tracking number
in the Problem Details Page. Hopefully an admin will see this post and that will
speed things along.
USA, Massachusetts
Canada, Ontario
Australia, Queensland