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| | | Author: | SezaR  | | Posted: | Jul 3, 2023 18:53 | | Subject: | Name and shame problem buyer?! | | Viewed: | 250 times | | Topic: | Problem Order | |
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| I had a buyer who was off-putting, unreasonable and files PayPal claims twice.
He filed an NSS too. All the claims were decided in my favor.
He finally left a neutral feedback. He has annoyed me so much.
Right from the beginning, I considered if it would be a good ideas to name and
shame him on the forum by giving all details and leaving people to decide.
What are your thought about this? Do you think that would be a good idea to provide
on the forum all or some details of the interaction?
If I want to answer to this question, I would find it a good idea. I would want
to know if a seller failed, or if the buyer was unreasonable or wanted to extort
money and then decide to stoplist that buyer. I would not learn enough from a
20-word feedback of the two parties.
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| | | | | Author: | Swatson217 | | Posted: | Jul 3, 2023 18:55 | | Subject: | Re: Name and shame problem buyer?! | | Viewed: | 50 times | | Topic: | Problem Order | |
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| It would be good to prevent anyone else from being scammed or treated like
that. But there might be rules against it.
In Problem Order, SezaR writes:
| | I had a buyer who was off-putting, unreasonable and files PayPal claims twice.
He filed an NSS too. All the claims were decided in my favor.
He finally left a neutral feedback. He has annoyed me so much.
Right from the beginning, I considered if it would be a good ideas to name and
shame him on the forum by giving all details and leaving people to decide.
What are your thought about this? Do you think that would be a good idea to provide
on the forum all or some details of the interaction?
If I want to answer to this question, I would find it a good idea. I would want
to know if a seller failed, or if the buyer was unreasonable or wanted to extort
money and then decide to stoplist that buyer. I would not learn enough from a
20-word feedback of the two parties.
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| | | | | Author: | UTLF | | Posted: | Jul 3, 2023 19:03 | | Subject: | (Cancelled) | | Viewed: | 65 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | Author: | Speciale | | Posted: | Jul 3, 2023 19:43 | | Subject: | Re: Name and shame problem buyer?! | | Viewed: | 65 times | | Topic: | Problem Order | |
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| In Problem Order, SezaR writes:
| | I had a buyer who was off-putting, unreasonable and files PayPal claims twice.
He filed an NSS too. All the claims were decided in my favor.
He finally left a neutral feedback. He has annoyed me so much.
Right from the beginning, I considered if it would be a good ideas to name and
shame him on the forum by giving all details and leaving people to decide.
What are your thought about this? Do you think that would be a good idea to provide
on the forum all or some details of the interaction?
If I want to answer to this question, I would find it a good idea. I would want
to know if a seller failed, or if the buyer was unreasonable or wanted to extort
money and then decide to stoplist that buyer. I would not learn enough from a
20-word feedback of the two parties.
|
your store terms about vat is not correct .
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| | | | | | | Author: | SezaR | | Posted: | Jul 3, 2023 20:07 | | Subject: | Re: Name and shame problem buyer?! | | Viewed: | 63 times | | Topic: | Problem Order | |
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| In Problem Order, Speciale writes:
| | In Problem Order, SezaR writes:
| | I had a buyer who was off-putting, unreasonable and files PayPal claims twice.
He filed an NSS too. All the claims were decided in my favor.
He finally left a neutral feedback. He has annoyed me so much.
Right from the beginning, I considered if it would be a good ideas to name and
shame him on the forum by giving all details and leaving people to decide.
What are your thought about this? Do you think that would be a good idea to provide
on the forum all or some details of the interaction?
If I want to answer to this question, I would find it a good idea. I would want
to know if a seller failed, or if the buyer was unreasonable or wanted to extort
money and then decide to stoplist that buyer. I would not learn enough from a
20-word feedback of the two parties.
|
your store terms about vat is not correct .
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Thanks for letting me know and i am happy to correct anything but there is no
specific details if you could also let me know what needs to be corrected.
Please send me this via PM or open a new thread (instead of continuing here.
This thread is not related) which can be helpful for other sellers too.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Jul 3, 2023 21:03 | | Subject: | Re: Name and shame problem buyer?! | | Viewed: | 71 times | | Topic: | Problem Order | |
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| | | | | your store terms about vat is not correct .
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Thanks for letting me know and i am happy to correct anything but there is no
specific details if you could also let me know what needs to be corrected.
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Very sorry but, there are 30 lines just about VAT, it's at the best -
confusing.
There are zillion lines and colors, it's impossible to read and comprehend
anything.
Not allowed by BrickLink, Buyer can leave ANY feedback for any reason:
If you get charged VAT twice, you will not leave a neutral or negative feedback
for your order
Not allowed by PayPal and probably Stripe:
If you choose not to insure your package so that you can reduce shipping costs,
you agree to accept the small risk of loss or damage during transit and to release
us from any claims of non-receipt if we provide you proof of shipping.
Oh please, they're immature:
We think it is immature to leave a neutral or negative feedback without even
contacting the seller
Frankly, you've one of the WORST Terms page I've ever seen:
This situation can be easily avoided but if you decide to submit a claim on
PayPal to get your refund or leave a bad feedback, we contact PayPal about the
situation ... and we let the Bricklink community about the situation on the BL's
forum and so many sellers may decide to stoplist you.
There's an error in the title, it's not about the buyer the problem.
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| | | | | | | | | | | Author: | SezaR | | Posted: | Jul 4, 2023 16:19 | | Subject: | Re: Name and shame problem buyer?! | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | | | | | your store terms about vat is not correct .
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Thanks for letting me know and i am happy to correct anything but there is no
specific details if you could also let me know what needs to be corrected.
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Very sorry but, there are 30 lines just about VAT, it's at the best -
confusing.
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My honest humble opinion about your comment is that you are 100% right.
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There are zillion lines and colors, it's impossible to read and comprehend
anything.
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Right.
It is very likely I won't sell much longer so I stopped editing my order.
But I hope I can get some time to learn some html and improve my stores'
terms and also edit all terms and make them professional, friendly and clear
on what I promise to do and what is expected from the buyer in a least confusing
way.
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Not allowed by BrickLink, Buyer can leave ANY feedback for any reason:
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Yes true. They can leave a feedback for me for their car in the parking lot being
crashed by another car.
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If you get charged VAT twice, you will not leave a neutral or negative feedback
for your order
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I intended to let them know that this VAT situation and them being charged twice
won't be my fault if it happens so they should not expect me to refund or
be upset with me if they get charged twice. All I can do is to include the invoice
on the parcel and electronically submit the VAT number. We had an Italian user
who was very upset (understandably) with sellers or situation and kept posting
on the forum about this. So I wanted to clearly let them know what I can do and
what the situation is.
Maybe I can word it in a better way.
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Not allowed by PayPal and probably Stripe:
If you choose not to insure your package so that you can reduce shipping costs,
you agree to accept the small risk of loss or damage during transit and to release
us from any claims of non-receipt if we provide you proof of shipping.
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When I started selling on Bricklink, I copy pasted terms from an established
seller and over time, I started to replace them with my terms. I entirely overlooked
this.
I always refund for lost packages (even for those I send without tracking and
buyer claims he did not receive it).
I just removed this paragraph from my terms. Over 5 years, nobody informed me
about this. Thanks!
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Oh please, they're immature:
We think it is immature to leave a neutral or negative feedback without even
contacting the seller
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A buyer orders 10 parts but I make a mistake and forgot one part. Then the buyer
just leave a bad feedback and do not even answer my messages to know what was
the missing part and how I can correct the mistake. Frankly, yes I think this
is immature and even awkward. Because... hey dude, you spent money and did not
receive what you ordered. How a feedabck can help you get what you want. I am
here to help you with your Lego needs!
| | There's an error in the title, it's not about the buyer the problem.
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Well, I think I helped and fulfilled my orders (over 1500 orders) except 1-2
times that I was not able to correct my mistake.
But this buyer did not give any chance. It started with the tracking page not
being updated for 14 days and he directly submitted a PayPal claim (that he did
not close even after he received his order)
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Frankly, you've one of the WORST Terms page I've ever seen:
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I was gonna say: "I hope after I correct and improve my terms, I won't
have the worst terms page..."
But let me say: "I hope the terms of all stores on bricklink will be very
good." 
Based on your tone, I see you are upset with me and I obviously know where and
when this happened.
I am also very disappointed with myself for disappointing you with what I posted
the other day. This was not what I intended and that was why I did not continue
that thread.
You helped me many times via private messages and I so much appreciate that.
I also miss having communication in French.
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 4, 2023 19:06 | | Subject: | Re: Name and shame problem buyer?! | | Viewed: | 60 times | | Topic: | Problem Order | |
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| | | | | Very sorry but, there are 30 lines just about VAT, it's at the best -
confusing.
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My honest humble opinion about your comment is that you are 100% right.
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Thanks
| | | | There are zillion lines and colors, it's impossible to read and comprehend
anything.
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Right.
It is very likely I won't sell much longer so I stopped editing my order.
But I hope I can get some time to learn some html and improve my stores'
terms and also edit all terms and make them professional, friendly and clear
on what I promise to do and what is expected from the buyer in a least confusing
way.
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More than the format, the text is too long.
Why not, if you wish, something general like (in better terms):
"While buying in this shop, you agree you're aware of your eventual local
taxes, and you'll eventually have to pay them".
You can't describe every case, and anyway it won't change the fact some
don't know, or a very few will faint not knowing, some will pay twice the
taxes (instead of refusing the parcel), etc. - in short and in the end it'll
always be your problem, Terms or not, (and they can start a PayPal claim or an
NSS, or give Negative) so why bother?
| | | | Not allowed by BrickLink, Buyer can leave ANY feedback for any reason:
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Yes true. They can leave a feedback for me for their car in the parking lot being
crashed by another car.
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Yes.
But you also can send them heavily dented parts, or think 12 hours is a too long
delay for a payment.
Seller and buyer are equal in a transaction.
| | | | If you get charged VAT twice, you will not leave a neutral or negative feedback
for your order
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Maybe I can word it in a better way.
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No, don't word anything.
No human can read so much when ordering, and even if, they'll place any feedback.
You may try a friendly approach like:
"In case of problem please first contact me and I will do my best to solve
ANY problem".
| | | | Not allowed by PayPal and probably Stripe:
If you choose not to insure your package so that you can reduce shipping costs,
you agree to accept the small risk of loss or damage during transit and to release
us from any claims of non-receipt if we provide you proof of shipping.
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| | I just removed this paragraph from my terms. Over 5 years, nobody informed me
about this. Thanks!
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No problem, we're an helping community 
| | | | Oh please, they're immature:
We think it is immature to leave a neutral or negative feedback without even
contacting the seller
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A buyer orders 10 parts but I make a mistake and forgot one part. Then the buyer
just leave a bad feedback and do not even answer my messages to know what was
the missing part and how I can correct the mistake. Frankly, yes I think this
is immature and even awkward. Because... hey dude, you spent money and did not
receive what you ordered. How a feedabck can help you get what you want. I am
here to help you with your Lego needs!
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Yes they may be immature, but you don't have to judge them.
Hard day, bad boss, car crash, divorce, having child with problem... you never
know.
Try the friendly / helping approach above?
| | Well, I think I helped and fulfilled my orders (over 1500 orders) except 1-2
times that I was not able to correct my mistake.
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Change all this, and you'll thank me at your 3000th order
| | But this buyer did not give any chance. It started with the tracking page not
being updated for 14 days and he directly submitted a PayPal claim (that he did
not close even after he received his order)
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S^^^ happens, Terms won't help.
Communicate.
And if you feel it's plausible and especially of a relatively low value,
do the first step!
Simply refund, and be it.
| | Based on your tone, I see you are upset with me and I obviously know where and
when this happened.
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No no really, don't worry, no problemo - it's not related, I just saw
this Terms page and tried to imagine me as a simple being trying to buy at your
shop.
Frankly? I'd run away.
Hoping to help you.
In résumé:
* put obvious and simple Terms you feel the need to set,
* don't ask buyer anything,
* kindly insist on the fact that if they communicate you'll fix the problems.
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| | | | | Author: | PlanetEarthToys | | Posted: | Jul 3, 2023 20:31 | | Subject: | Re: Name and shame problem buyer?! | | Viewed: | 61 times | | Topic: | Problem Order | |
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| In Problem Order, SezaR writes:
| | I had a buyer who was off-putting, unreasonable and files PayPal claims twice.
He filed an NSS too. All the claims were decided in my favor.
He finally left a neutral feedback. He has annoyed me so much.
Right from the beginning, I considered if it would be a good ideas to name and
shame him on the forum by giving all details and leaving people to decide.
What are your thought about this? Do you think that would be a good idea to provide
on the forum all or some details of the interaction?
If I want to answer to this question, I would find it a good idea. I would want
to know if a seller failed, or if the buyer was unreasonable or wanted to extort
money and then decide to stoplist that buyer. I would not learn enough from a
20-word feedback of the two parties.
|
careful what yo wish for..
actions have results...
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| | | | | Author: | popsicle | | Posted: | Jul 3, 2023 20:47 | | Subject: | (Cancelled) | | Viewed: | 61 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | Author: | goldknight | | Posted: | Jul 3, 2023 21:26 | | Subject: | Re: Name and shame problem buyer?! | | Viewed: | 83 times | | Topic: | Problem Order | |
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| In Problem Order, popsicle writes:
| | In Problem Order, SezaR writes:
| | I had a buyer who was off-putting, unreasonable and files PayPal claims twice.
He filed an NSS too. All the claims were decided in my favor.
He finally left a neutral feedback. He has annoyed me so much.
Right from the beginning, I considered if it would be a good ideas to name and
shame him on the forum by giving all details and leaving people to decide.
What are your thought about this? Do you think that would be a good idea to provide
on the forum all or some details of the interaction?
If I want to answer to this question, I would find it a good idea. I would want
to know if a seller failed, or if the buyer was unreasonable or wanted to extort
money and then decide to stoplist that buyer. I would not learn enough from a
20-word feedback of the two parties.
|
“Name and shame” How many times have I seen that phrase invoked here in the BL
forum... Sadly, shame is not nearly the deterrence it was, nor perhaps what you
hoped it might be with this public plea
You’ve named already (you well know) so offering your details in the matter
would only serve to elicit further punitive action towards the member you've
a rub with. Which I suspect is the intent. Though there's doubtless others
that hunger for such "details" hereabouts, I'm uninterested. Thanks
~popsicle
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I hear you —me too.
Now if it was name and praise!!!!!
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| | | | | | | | | Author: | popsicle | | Posted: | Jul 3, 2023 22:36 | | Subject: | (Cancelled) | | Viewed: | 91 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | Author: | bahpstore | | Posted: | Jul 3, 2023 20:50 | | Subject: | Re: Name and shame problem buyer?! | | Viewed: | 65 times | | Topic: | Problem Order | |
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| In Problem Order, SezaR writes:
| | Right from the beginning, I considered if it would be a good ideas to name and
shame him on the forum by giving all details and leaving people to decide.
|
Please don't. There are difficulty members in any community, and I think
we have a much smaller percentage here than the general population.
After unfortunately meet such member, vent here and move on. I do appreciate
you try to help other sellers. We can find the member id by visiting your store
no need to name names 
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| | | | | | | Author: | SezaR | | Posted: | Jul 3, 2023 21:09 | | Subject: | Re: Name and shame problem buyer?! | | Viewed: | 66 times | | Topic: | Problem Order | |
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| In Problem Order, bahpstore writes:
| | In Problem Order, SezaR writes:
| | Right from the beginning, I considered if it would be a good ideas to name and
shame him on the forum by giving all details and leaving people to decide.
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This is true and think there are 2 reasons for that:
People who want to buy lego are more likely to be reasonable ans they are here
for their hobbies, i.e. to have fun.
I also think the accounts of thos problem buyers don't last.
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Please don't. There are difficulty members in any community, and I think
we have a much smaller percentage here than the general population.
After unfortunately meet such member, vent here and move on. I do appreciate
you try to help other sellers. We can find the member id by visiting your store
no need to name names
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I just used the expression name and shame but i didnt mean to give here any personal
name and it is not allowed anyway.
Well, he left "refused to replace": a lie
and "expected me to return"
Which mwans for 5gbp itesm he opened a paypal claim of 50 gbp and paypal gave
me two options: issuing 50gbp refunds or accept the return for a return.
Whatever i leave as feedback, it would be my word against his words which is
not helpful.
P.s. I could not believe such a situation arise from an old members with ovee
200 positive feedbacks.
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Canada, British Columbia
USA, Maryland
Belgium
France, Provence-Alpes-Côte d'Azur
