| Discussion Forum: Thread 352224 |
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| | | Author: | Devzpool  | | Posted: | Jan 2, 2024 18:10 | | Subject: | Buyer Submitted NSS 3 Month After Delivery | | Viewed: | 168 times | | Topic: | Problem Order | |
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| Hello All,
I've been dealing with a VERY difficult buyer who's been complaining
nonstop about their order. The item was delivered in September, and they've
made fraudulent claim after fraudulent claim about the order. Yesterday, they
issued an NSS about the item, even though it was delivered, and they've even
sent me pictures after it was delivered.
I can't do anything besides post comments on the situation on the Problem
Detail page. I sent customer support a detailed letter outlining all of the correspondence
between me and the buyer, but I'm anxious about turnaround time. Is there
anything else I can do? The buyer is not being cooperative and is doing everything
in their power to get a refund they are not entitled to, especially since they've
since sent me a picture of the item fully built.
Any help would be sincerely appreciated.
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| | | | | Author: | 1001bricks | | Posted: | Jan 2, 2024 18:18 | | Subject: | Re: Buyer Submitted NSS 3 Month After Delivery | | Viewed: | 71 times | | Topic: | Problem Order | |
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| | | The buyer is not being cooperative and is doing everything
in their power to get a refund they are not entitled to, especially since they've
since sent me a picture of the item fully built.
Any help would be sincerely appreciated.
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What's the NSS reason? There could be few.
Not having received isn't a problem, especially if they built the model...
Other problems like missing parts could be a "legitimate" complain.
If you think you're sure, please report a member here:
https://www.bricklink.com/problemMember.asp
Along with a few details, order number and for admins to check your NSS?
And of course, reply with details in the NSS messages.
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| | | | | | | Author: | Devzpool | | Posted: | Jan 2, 2024 18:45 | | Subject: | Re: Buyer Submitted NSS 3 Month After Delivery | | Viewed: | 82 times | | Topic: | Problem Order | |
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| They're claiming unsatisfactory parts, bought they bought a used set. They
sent me pictures of the pieces they claimed were damaged, but I thought they
looked fine. They then claimed they had to purchase replacement parts, but refused
to show a receipt of any kind proving this claim.
I sent all these details to the admins this morning. Order number, tracking #,
screenshots of the correspondence, anything and everything. I believe this buyer
(a new user with no feedback) is only attempting to scam a refund after receiving
the item.
| | What's the NSS reason? There could be few.
Not having received isn't a problem, especially if they built the model...
Other problems like missing parts could be a "legitimate" complain.
If you think you're sure, please report a member here:
https://www.bricklink.com/problemMember.asp
Along with a few details, order number and for admins to check your NSS?
And of course, reply with details in the NSS messages.
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| | | | | Author: | Brickwilbo | | Posted: | Jan 3, 2024 01:34 | | Subject: | Re: Buyer Submitted NSS 3 Month After Delivery | | Viewed: | 71 times | | Topic: | Problem Order | |
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| In Problem Order, Devzpool writes:
| | Hello All,
I've been dealing with a VERY difficult buyer who's been complaining
nonstop about their order. The item was delivered in September, and they've
made fraudulent claim after fraudulent claim about the order. Yesterday, they
issued an NSS about the item, even though it was delivered, and they've even
sent me pictures after it was delivered.
I can't do anything besides post comments on the situation on the Problem
Detail page. I sent customer support a detailed letter outlining all of the correspondence
between me and the buyer, but I'm anxious about turnaround time. Is there
anything else I can do? The buyer is not being cooperative and is doing everything
in their power to get a refund they are not entitled to, especially since they've
since sent me a picture of the item fully built.
Any help would be sincerely appreciated.
|
You just have to wait for Admin to handle the NSS.
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| | | | | Author: | Starship | | Posted: | Jan 3, 2024 14:26 | | Subject: | Re: Buyer Submitted NSS 3 Month After Delivery | | Viewed: | 53 times | | Topic: | Problem Order | |
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| If it makes you feel any better, I 100% agree with your frustration. Buyers
are able to report an order NSS at will, without even have to contact the buyer,
and the only remedy is to hope that some BL admin will take pity on you an remove
it. I had a package lost by USPS over the holidays, didn't know there was
a problem until the buyer filed a NSS saying I never mailed the package, eventhough
there was a tracking number provided to them. I provided them with a full refund,
ive eaten the cost of the shipping and the inventory, but no response from BL
about removing the NSS.
It is absolutely maddening to have to deal with taking a hit for something that
was beyond your control and also being tagged as a non shipping seller on top
of it.
In Problem Order, Devzpool writes:
| | Hello All,
I've been dealing with a VERY difficult buyer who's been complaining
nonstop about their order. The item was delivered in September, and they've
made fraudulent claim after fraudulent claim about the order. Yesterday, they
issued an NSS about the item, even though it was delivered, and they've even
sent me pictures after it was delivered.
I can't do anything besides post comments on the situation on the Problem
Detail page. I sent customer support a detailed letter outlining all of the correspondence
between me and the buyer, but I'm anxious about turnaround time. Is there
anything else I can do? The buyer is not being cooperative and is doing everything
in their power to get a refund they are not entitled to, especially since they've
since sent me a picture of the item fully built.
Any help would be sincerely appreciated.
|
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| | | | | | | Author: | Nubs_Select | | Posted: | Jan 3, 2024 14:28 | | Subject: | Re: Buyer Submitted NSS 3 Month After Delivery | | Viewed: | 50 times | | Topic: | Problem Order | |
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| normally sending proof of shipping/proof of refund will get it removed. they
will probably respond eventually but right now they are super backed up but prior
to the November incident it can get removed pretty fast once proof is submitted
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| | | | | | | | | Author: | Devzpool | | Posted: | Jan 3, 2024 16:44 | | Subject: | Re: Buyer Submitted NSS 3 Month After Delivery | | Viewed: | 35 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | normally sending proof of shipping/proof of refund will get it removed. they
will probably respond eventually but right now they are super backed up but prior
to the November incident it can get removed pretty fast once proof is submitted
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Do you have an estimate for a timeframe of response? The Problem Detail Page
says the buyer can "cancel" the order on the 15th, and I'm concerned
because the order is already in their possession, and has been for sometime.
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 3, 2024 16:58 | | Subject: | Re: Buyer Submitted NSS 3 Month After Delivery | | Viewed: | 34 times | | Topic: | Problem Order | |
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| its about 3-4 weeks right now. I might be mistaken but even if by the time they
get to it if it's completed they can probably still undo it (not 100% certain
but just an assumption)
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