Discussion Forum: Thread 353994

 Author: AJW View Messages Posted By AJW
 Posted: Feb 15, 2024 15:44
 Subject: How do I cancel an order paid by Stripe?
 Viewed: 55 times
 Topic: Problem Order
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AJW (371)

Location:  United Kingdom, England
Member Since Contact Type Status
Dec 31, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: A Brick In Time
Buyer places order and pays by credit card through Stripe.
A few minutes later I get a message asking to cancel the order, fair enough.
I have issued a total refund but I can't figure out how to cancel the order
so that the items are returned to my inventory.

Any help gratefully received!
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Feb 15, 2024 15:47
 Subject: Re: How do I cancel an order paid by Stripe?
 Viewed: 24 times
 Topic: Problem Order
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Nubs_Select (3756)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
try setting the payment status to none.

on this page

https://www.bricklink.com/orderSettingsCols.asp?v=r&viewFrom=O

enable the "My Note on Order / Edit Order Icon" checkbox then click on
the 2 papers right after the order number on this page

https://www.bricklink.com/orderReceived.asp

and then set the payment status to none and save
 Author: AJW View Messages Posted By AJW
 Posted: Feb 15, 2024 16:13
 Subject: Re: How do I cancel an order paid by Stripe?
 Viewed: 19 times
 Topic: Problem Order
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AJW (371)

Location:  United Kingdom, England
Member Since Contact Type Status
Dec 31, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: A Brick In Time
That worked, thanks for your help.

In Problem Order, Nubs_Select writes:
  try setting the payment status to none.

on this page

https://www.bricklink.com/orderSettingsCols.asp?v=r&viewFrom=O

enable the "My Note on Order / Edit Order Icon" checkbox then click on
the 2 papers right after the order number on this page

https://www.bricklink.com/orderReceived.asp

and then set the payment status to none and save
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 15, 2024 15:48
 Subject: Re: How do I cancel an order paid by Stripe?
 Viewed: 23 times
 Topic: Problem Order
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1001bricks (52305)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Problem Order, AJW writes:
  Buyer places order and pays by credit card through Stripe.
A few minutes later I get a message asking to cancel the order, fair enough.
I have issued a total refund but I can't figure out how to cancel the order
so that the items are returned to my inventory.

Any help gratefully received!

EDIT the order and set it from "Paid" to "Not Paid", then you'll
be able to cancel.
 Author: AJW View Messages Posted By AJW
 Posted: Feb 15, 2024 16:14
 Subject: Re: How do I cancel an order paid by Stripe?
 Viewed: 16 times
 Topic: Problem Order
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AJW (371)

Location:  United Kingdom, England
Member Since Contact Type Status
Dec 31, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: A Brick In Time
That worked, thanks for your help.

In Problem Order, 1001bricks writes:
  In Problem Order, AJW writes:
  Buyer places order and pays by credit card through Stripe.
A few minutes later I get a message asking to cancel the order, fair enough.
I have issued a total refund but I can't figure out how to cancel the order
so that the items are returned to my inventory.

Any help gratefully received!

EDIT the order and set it from "Paid" to "Not Paid", then you'll
be able to cancel.