| Discussion Forum: Thread 354498 |
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| | | Author: | Munotbrick  | | Posted: | Feb 29, 2024 07:36 | | Subject: | How you deal with untrue complaints? | | Viewed: | 229 times | | Topic: | Problem Order | |
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| Hey
I would like to hear some opinions or advice how other sellers handle those situations:
As i sell many used minifigs as well, i check them before shipping even if they
were stored nicely. I make sure there are no cracks and no marks that i did not
had disclosed before adding it to the store. Sometimes of course you find something
or there is a new crack happening after long storage. Then i just refund before
shipping or check if i have that part/fig as well as dublicate somewhere.
But i had now twice the situation, that i checked the minifig i shipped before
very well (cracks, marks, scratches etc.) and shipped them and then got a complaint
that the "there was a crack".
I know its not true. But i can't proof it. So usually i make a replacement
or full refund, because its not worth the trouble. But its always only happening
on minifigs that are in the higher price range.
Sometimes i think someone just had a crack in his collection, ordered from me,
then repalced his cracked part and send his broken part back to me.
Anyone had such experience/thoughts and how you deal with them?
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| | | | | Author: | Brick_Qc | | Posted: | Feb 29, 2024 08:36 | | Subject: | Re: How you deal with untrue complaints? | | Viewed: | 57 times | | Topic: | Problem Order | |
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| In Problem Order, Munotbrick writes:
| | Hey
I would like to hear some opinions or advice how other sellers handle those situations:
As i sell many used minifigs as well, i check them before shipping even if they
were stored nicely. I make sure there are no cracks and no marks that i did not
had disclosed before adding it to the store. Sometimes of course you find something
or there is a new crack happening after long storage. Then i just refund before
shipping or check if i have that part/fig as well as dublicate somewhere.
But i had now twice the situation, that i checked the minifig i shipped before
very well (cracks, marks, scratches etc.) and shipped them and then got a complaint
that the "there was a crack".
I know its not true. But i can't proof it. So usually i make a replacement
or full refund, because its not worth the trouble. But its always only happening
on minifigs that are in the higher price range.
Sometimes i think someone just had a crack in his collection, ordered from me,
then repalced his cracked part and send his broken part back to me.
Anyone had such experience/thoughts and how you deal with them?
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Refund and move on. It's part of the cost of selling.
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| | | | | Author: | yorbrick | | Posted: | Feb 29, 2024 08:46 | | Subject: | Re: How you deal with untrue complaints? | | Viewed: | 60 times | | Topic: | Problem Order | |
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| | | I know its not true. But i can't proof it. So usually i make a replacement
or full refund, because its not worth the trouble. But its always only happening
on minifigs that are in the higher price range.
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You might know that there is not a crack at the time you package it, but you
cannot possibly know there is not a crack when the buyer receives it unless you
are there at the time the customer opens it. It could be damaged on the way.
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| | | | | Author: | steelwoolghandi | | Posted: | Feb 29, 2024 11:31 | | Subject: | Re: How you deal with untrue complaints? | | Viewed: | 50 times | | Topic: | Problem Order | |
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| In Problem Order, Munotbrick writes:
| | Hey
I would like to hear some opinions or advice how other sellers handle those situations:
As i sell many used minifigs as well, i check them before shipping even if they
were stored nicely. I make sure there are no cracks and no marks that i did not
had disclosed before adding it to the store. Sometimes of course you find something
or there is a new crack happening after long storage. Then i just refund before
shipping or check if i have that part/fig as well as dublicate somewhere.
But i had now twice the situation, that i checked the minifig i shipped before
very well (cracks, marks, scratches etc.) and shipped them and then got a complaint
that the "there was a crack".
I know its not true. But i can't proof it. So usually i make a replacement
or full refund, because its not worth the trouble. But its always only happening
on minifigs that are in the higher price range.
Sometimes i think someone just had a crack in his collection, ordered from me,
then repalced his cracked part and send his broken part back to me.
Anyone had such experience/thoughts and how you deal with them?
|
If it is a high priced figure I will take pictures of it all sides and up and
down. I even offer to send the pictures to the buyer so that they know I have
taken pictures and the figure I send will be the one received.
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| | | | | Author: | zorbanj | | Posted: | Feb 29, 2024 11:57 | | Subject: | Re: How you deal with untrue complaints? | | Viewed: | 54 times | | Topic: | Problem Order | |
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| In Problem Order, Munotbrick writes:
| | Hey
I would like to hear some opinions or advice how other sellers handle those situations:
As i sell many used minifigs as well, i check them before shipping even if they
were stored nicely. I make sure there are no cracks and no marks that i did not
had disclosed before adding it to the store. Sometimes of course you find something
or there is a new crack happening after long storage.
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When you check, do you insert the legs into the torso? The torso may look fine,
only to show a crack once the legs are inserted. This has saved me a couple of
times.
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| | | | | Author: | Nubs_Select | | Posted: | Feb 29, 2024 12:27 | | Subject: | Re: How you deal with untrue complaints? | | Viewed: | 63 times | | Topic: | Problem Order | |
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| Do you stress test the figure? Putting legs sideways partially into the torso
will reveal if there is any cracks on the sides or front/back of the torso. Also
you can do the same for the legs. Many cracks are not visible until you do a
stress test
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