| Discussion Forum: Thread 340721 |
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| | | Author: | mooselover  | | Posted: | Jun 2, 2023 11:41 | | Subject: | How does BL process EFT refund? | | Viewed: | 80 times | | Topic: | Problem Order | |
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| I just had a situation where the buyer and me agreed to cancel an order so the
buyer could then revise the order and place a new one.
The buyer had already paid for the order via EFT (Canada).
I canceled the order and went through all the steps on the "Manage Refund"
portion of the order page. The order no longer shows up on my FEES page, so I
know that BL has completed the cancellation.
My question is, does BL initiate the EFT transfer of the funds back to the buyer,
or do I need to do that myself?
If BL does it, how long does that usually take? The buyer has already paid for
the revised order, but I want to make sure that he's not out the money for
the original order for very long - but I also don't want to transfer the
money to him if BL is going to do it again.
Thanks in advance for your answers.
Jim @ East Wing YYC
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| | | | | Author: | paulvdb | | Posted: | Jun 2, 2023 13:26 | | Subject: | Re: How does BL process EFT refund? | | Viewed: | 27 times | | Topic: | Problem Order | |
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| In Problem Order, mooselover writes:
| | I just had a situation where the buyer and me agreed to cancel an order so the
buyer could then revise the order and place a new one.
The buyer had already paid for the order via EFT (Canada).
I canceled the order and went through all the steps on the "Manage Refund"
portion of the order page. The order no longer shows up on my FEES page, so I
know that BL has completed the cancellation.
My question is, does BL initiate the EFT transfer of the funds back to the buyer,
or do I need to do that myself?
If BL does it, how long does that usually take? The buyer has already paid for
the revised order, but I want to make sure that he's not out the money for
the original order for very long - but I also don't want to transfer the
money to him if BL is going to do it again.
Thanks in advance for your answers.
Jim @ East Wing YYC
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Bricklink can only initiate refunds for onsite payments through Paypal or Stripe.
If the buyer used an offsite payment method you'll have to do the refund
yourself.
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| | | | | Author: | Emporiosa | | Posted: | Jun 2, 2023 13:27 | | Subject: | Re: How does BL process EFT refund? | | Viewed: | 28 times | | Topic: | Problem Order | |
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My question is, does BL initiate the EFT transfer of the funds back to the buyer,
or do I need to do that myself?
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By EFT do you mean e-transfer? You will need to do that yourself.
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Canada, Alberta
Netherlands, Overijssel