| Discussion Forum: Thread 352362 |
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| | | Author: | shaun_u2  | | Posted: | Jan 6, 2024 00:25 | | Subject: | Negative feedback left on canceled order. | | Viewed: | 236 times | | Topic: | Problem Order | |
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| I don`t know how this is even possible but I received negative feedback from
a buyer who did not like the shipping quote I gave him. I told him I would cancel
the order, no problem. After cancelation, he left negative feedback that I was
out to gouge buyers on shipping and I was unable to respond or remove. How do
I go about having this feedback removed? There is no longer an admin help so
I don`t know what to do. So no transaction ever took place and yet I receive
negative feedback? Any help appreciated.
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| | | | | Author: | Nubs_Select | | Posted: | Jan 6, 2024 00:35 | | Subject: | Re: Negative feedback left on canceled order. | | Viewed: | 73 times | | Topic: | Problem Order | |
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| Probably nothing that can be done. The only way to have prevented it is to have
gone thru the NPB as that removes any feedback they leave.
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| | | | | Author: | yorbrick | | Posted: | Jan 6, 2024 05:08 | | Subject: | Re: Negative feedback left on canceled order. | | Viewed: | 67 times | | Topic: | Problem Order | |
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| In Problem Order, shaun_u2 writes:
| | I don`t know how this is even possible but I received negative feedback from
a buyer who did not like the shipping quote I gave him. I told him I would cancel
the order, no problem. After cancelation, he left negative feedback that I was
out to gouge buyers on shipping and I was unable to respond or remove. How do
I go about having this feedback removed? There is no longer an admin help so
I don`t know what to do. So no transaction ever took place and yet I receive
negative feedback? Any help appreciated.
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You have left it just too long to get the buyer to remove it. You should still
be able to respond to it saying that international postage costs are high, and
not dependent on the item price. You can also leave feedback for them if you
feel it us appropriate.
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| | | | | Author: | brac.brick | | Posted: | Jan 6, 2024 07:01 | | Subject: | Re: Negative feedback left on canceled order. | | Viewed: | 61 times | | Topic: | Problem Order | |
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| In Problem Order, shaun_u2 writes:
| | I don`t know how this is even possible but I received negative feedback from
a buyer who did not like the shipping quote I gave him. I told him I would cancel
the order, no problem. After cancelation, he left negative feedback that I was
out to gouge buyers on shipping and I was unable to respond or remove. How do
I go about having this feedback removed? There is no longer an admin help so
I don`t know what to do. So no transaction ever took place and yet I receive
negative feedback? Any help appreciated.
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As this was an international sale, as others have pointed out, shipping costs
are super expensive. You might want to consider signing up for Pirate Ship to
purchase labels. they offer something called Simple Export rate - you have to
message the support team to get it added to your account. Also an order is not
a quote. Quotes are non binding, not an order and no feedback can be left on
a quote. I find you have to explain to buyers how to do the quote and hopefully
you have quotes enabled on. your shipping options. It isn't likely this feedback
will be removed by BL but you can respond to it to explain about international
postage costs. Personally as a new seller, you might want to consider just selling
in the US. Unless the buyer initiates the cancel order, just go the route of
an NPB - any negative feedback can be then removed by the ADMIN.
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| | | | | Author: | Pazzo | | Posted: | Jan 6, 2024 07:39 | | Subject: | Re: Negative feedback left on canceled order. | | Viewed: | 86 times | | Topic: | Problem Order | |
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| I think Bricklink should change its policy, as I have had the same problem.....
When you cancel an order on request of a customer, they should not be able to
leave a negative feedback!
It is a hassle to file an NPB, and wait a week before you can put the items back
in stock.
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| | | | | | | Author: | brac.brick | | Posted: | Jan 6, 2024 12:02 | | Subject: | Re: Negative feedback left on canceled order. | | Viewed: | 51 times | | Topic: | Problem Order | |
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| In Problem Order, Pazzo writes:
| | I think Bricklink should change its policy, as I have had the same problem.....
When you cancel an order on request of a customer, they should not be able to
leave a negative feedback!
It is a hassle to file an NPB, and wait a week before you can put the items back
in stock.
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Yes, except the buyer is then free to do the same to another seller. 3 completed
NPB's and they are banned. Personally I don't know why BL cannot change
the policy to make it 5 days after the NPB is filed to allow the seller to cancel.
7 days is punitive.
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| | | | | Author: | popsicle | | Posted: | Jan 9, 2024 09:05 | | Subject: | Re: Negative feedback left on canceled order. | | Viewed: | 90 times | | Topic: | Problem Order | |
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| In Problem Order, shaun_u2 writes:
| | I don`t know how this is even possible but I received negative feedback from
a buyer who did not like the shipping quote I gave him. I told him I would cancel
the order, no problem. After cancelation, he left negative feedback that I was
out to gouge buyers on shipping and I was unable to respond or remove. How do
I go about having this feedback removed? There is no longer an admin help so
I don`t know what to do. So no transaction ever took place and yet I receive
negative feedback? Any help appreciated.
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I contacted your fellow member about removing the negative. They were kind enough
to respond with it's done. Check your feedback.
-Cory
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| | | | | | | Author: | shaun_u2 | | Posted: | Jan 9, 2024 10:47 | | Subject: | Re: Negative feedback left on canceled order. | | Viewed: | 54 times | | Topic: | Problem Order | |
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| In Problem Order, popsicle writes:
| | In Problem Order, shaun_u2 writes:
| | I don`t know how this is even possible but I received negative feedback from
a buyer who did not like the shipping quote I gave him. I told him I would cancel
the order, no problem. After cancelation, he left negative feedback that I was
out to gouge buyers on shipping and I was unable to respond or remove. How do
I go about having this feedback removed? There is no longer an admin help so
I don`t know what to do. So no transaction ever took place and yet I receive
negative feedback? Any help appreciated.
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I contacted your fellow member about removing the negative. They were kind enough
to respond with it's done. Check your feedback.
-Cory, You are my hero. I really appreciate that thanks.
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| | | | | | | | | Author: | popsicle | | Posted: | Jan 9, 2024 10:58 | | Subject: | Re: Negative feedback left on canceled order. | | Viewed: | 49 times | | Topic: | Problem Order | |
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| In Problem Order, shaun_u2 writes:
| | In Problem Order, popsicle writes:
| | In Problem Order, shaun_u2 writes:
| | I don`t know how this is even possible but I received negative feedback from
a buyer who did not like the shipping quote I gave him. I told him I would cancel
the order, no problem. After cancelation, he left negative feedback that I was
out to gouge buyers on shipping and I was unable to respond or remove. How do
I go about having this feedback removed? There is no longer an admin help so
I don`t know what to do. So no transaction ever took place and yet I receive
negative feedback? Any help appreciated.
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I contacted your fellow member about removing the negative. They were kind enough
to respond with it's done. Check your feedback.
-Cory, You are my hero. I really appreciate that thanks.
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Just glad it worked out, Shaun. Maybe drop the other member a line too.
Have great day!
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USA, Washington
Canada, Ontario
United Kingdom, England
Netherlands, Zuid-Holland
