| Discussion Forum: Thread 345825 |
|
 |
| | | Author: | MengLinXin  | | Posted: | Sep 3, 2023 02:49 | | Subject: | Why can't I cancel the order? | | Viewed: | 112 times | | Topic: | Problem Order | |
|
| I am a novice seller. After the buyer paid, he no longer wanted it. I clicked
the refund button on the page and received a full refund. However, the order
status always showed paid and could not be changed. In this case, I would be
deducted a handling fee. what should I do?
|
|
| | | | | |
| | | | | Author: | peregrinator | | Posted: | Sep 3, 2023 08:46 | | Subject: | Re: Why can't I cancel the order? | | Viewed: | 49 times | | Topic: | Problem Order | |
|
| In Problem Order, MengLinXin writes:
| | I am a novice seller. After the buyer paid, he no longer wanted it. I clicked
the refund button on the page and received a full refund. However, the order
status always showed paid and could not be changed. In this case, I would be
deducted a handling fee. what should I do?
|
If you've already fully refunded the buyer, you can't deduct any fees
from what the buyer paid you.
In order to cancel the order I believe you have to change the payment status
from Paid to Not Yet Paid, then you can go to this page and cancel the order:
https://www.bricklink.com/retract.asp
|
|
|
|
|
|
China, Shandong
USA, New Jersey