Discussion Forum: Thread 353044

 Author: Megamorter View Messages Posted By Megamorter
 Posted: Jan 23, 2024 14:45
 Subject: NSS Question
 Viewed: 102 times
 Topic: Problem Order
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Megamorter (2277)

Location:  USA, Kentucky
Member Since Contact Type Status
Oct 21, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: A1 Brickmate
I have received 2 NSS because of a missing parts and refunded the buyers but
having a hard time getting the NSS changed. These are the first I have ever received
since I started selling years ago and both came from new users that instead of
contacting me they file the NSS first. Now I am terrified of getting another.
From the way its worded it looks like you have to have 3 orders cancelled or
can you get your selling privileges revoked just with 3 NSS filed against you.
Does anyone know how this works or went through this problem.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jan 23, 2024 15:34
 Subject: Re: NSS Question
 Viewed: 31 times
 Topic: Problem Order
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Brickwilbo (1534)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Problem Order, Megamorter writes:
  I have received 2 NSS because of a missing parts and refunded the buyers but
having a hard time getting the NSS changed. These are the first I have ever received
since I started selling years ago and both came from new users that instead of
contacting me they file the NSS first. Now I am terrified of getting another.
From the way its worded it looks like you have to have 3 orders cancelled or
can you get your selling privileges revoked just with 3 NSS filed against you.
Does anyone know how this works or went through this problem.

Both buyers should cancel their open NSS complaint.

You can send proof of the refund to Admin:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122