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| | | Author: | brickulin  | | Posted: | Feb 1, 2024 01:12 | | Subject: | are there any other admins here? | | Viewed: | 239 times | | Topic: | Problem Order | |
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| I have been trying to write to the administrators for 14 days and no one is responding.
I am concerned with the fact that the buyer opened the NSS even though his order
was already delivered (he said it only after delivery without any contact, he
simply stated that I did not send the order), I can provide all the documents
about shipping and delivery (which I did via the helpdesk). I already sent it
2 weeks ago, unfortunately no one is responding, so I've been doing it every
day for the last week and still nothing, no response from the administrators.
How should I defend myself against theft when there are no admins?
thanks for any advice
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| | | | | Author: | Nubs_Select | | Posted: | Feb 1, 2024 01:17 | | Subject: | Re: are there any other admins here? | | Viewed: | 56 times | | Topic: | Problem Order | |
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| | current wait time is 2-4 weeks |
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| | | | | | | Author: | brickulin | | Posted: | Feb 1, 2024 03:54 | | Subject: | Re: are there any other admins here? | | Viewed: | 57 times | | Topic: | Problem Order | |
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| I'm spoiled, before when I filed a complaint against the NSS and supplied
everything needed, it was done within a few days, now the processing time has
moved almost an order of magnitude higher.
In Problem Order, Nubs_Select writes:
| | current wait time is 2-4 weeks
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 1, 2024 11:45 | | Subject: | Re: are there any other admins here? | | Viewed: | 64 times | | Topic: | Problem Order | |
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| In Problem Order, brickulin writes:
| | I'm spoiled, before when I filed a complaint against the NSS and supplied
everything needed, it was done within a few days, now the processing time has
moved almost an order of magnitude higher.
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Indeed  after the November incident it seems like they having been able to
catch up again
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In Problem Order, Nubs_Select writes:
| | current wait time is 2-4 weeks
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| | | | | Author: | Brickwilbo | | Posted: | Feb 1, 2024 02:10 | | Subject: | Re: are there any other admins here? | | Viewed: | 59 times | | Topic: | Problem Order | |
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| In Problem Order, brickulin writes:
| | I have been trying to write to the administrators for 14 days and no one is responding.
I am concerned with the fact that the buyer opened the NSS even though his order
was already delivered (he said it only after delivery without any contact, he
simply stated that I did not send the order), I can provide all the documents
about shipping and delivery (which I did via the helpdesk). I already sent it
2 weeks ago, unfortunately no one is responding, so I've been doing it every
day for the last week and still nothing, no response from the administrators.
How should I defend myself against theft when there are no admins?
thanks for any advice
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Always reply in the comment section of the NSS complaint so it can't be completed.
Admin can remove it if you've sent all documents.
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| | | | | | | Author: | brickulin | | Posted: | Feb 1, 2024 04:02 | | Subject: | Re: are there any other admins here? | | Viewed: | 62 times | | Topic: | Problem Order | |
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| I did that the same day the NSS was opened and nothing has happened so far. I've
had a red NSS hanging here for 2 weeks now and no one is doing anything about
it, (it used to be handled by the admins within 2-3 days) besides, by answering,
you'll only postpone the end of the dispute by about a week. Unfortunately,
it can still be handled against me by the buyer, at least that's how it looks
for me now. With this practice, 3 fake accounts can block your sales for 2 weeks
even if you have everything in order and ship practically immediately.
In Problem Order, Brickwilbo writes:
| | In Problem Order, brickulin writes:
| | I have been trying to write to the administrators for 14 days and no one is responding.
I am concerned with the fact that the buyer opened the NSS even though his order
was already delivered (he said it only after delivery without any contact, he
simply stated that I did not send the order), I can provide all the documents
about shipping and delivery (which I did via the helpdesk). I already sent it
2 weeks ago, unfortunately no one is responding, so I've been doing it every
day for the last week and still nothing, no response from the administrators.
How should I defend myself against theft when there are no admins?
thanks for any advice
|
Always reply in the comment section of the NSS complaint so it can't be completed.
Admin can remove it if you've sent all documents.
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| | | | | | | | | Author: | ghyde | | Posted: | Feb 1, 2024 15:03 | | Subject: | Re: are there any other admins here? | | Viewed: | 66 times | | Topic: | Problem Order | |
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| Even if a NSS appears to be completed, the admins can still remove it if there
are grounds for removal. They have a huge backlog of customer inquiries from
the November incident so all you can do is wait until they get around to your
NSS issue.
Cheers ...
ghyde
In Problem Order, brickulin writes:
| | I did that the same day the NSS was opened and nothing has happened so far. I've
had a red NSS hanging here for 2 weeks now and no one is doing anything about
it, (it used to be handled by the admins within 2-3 days) besides, by answering,
you'll only postpone the end of the dispute by about a week. Unfortunately,
it can still be handled against me by the buyer, at least that's how it looks
for me now. With this practice, 3 fake accounts can block your sales for 2 weeks
even if you have everything in order and ship practically immediately.
In Problem Order, Brickwilbo writes:
| | In Problem Order, brickulin writes:
| | I have been trying to write to the administrators for 14 days and no one is responding.
I am concerned with the fact that the buyer opened the NSS even though his order
was already delivered (he said it only after delivery without any contact, he
simply stated that I did not send the order), I can provide all the documents
about shipping and delivery (which I did via the helpdesk). I already sent it
2 weeks ago, unfortunately no one is responding, so I've been doing it every
day for the last week and still nothing, no response from the administrators.
How should I defend myself against theft when there are no admins?
thanks for any advice
|
Always reply in the comment section of the NSS complaint so it can't be completed.
Admin can remove it if you've sent all documents.
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| | | | | Author: | goldknight | | Posted: | Feb 1, 2024 02:36 | | Subject: | (Cancelled) | | Viewed: | 64 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | Author: | Starship | | Posted: | Feb 6, 2024 19:22 | | Subject: | Re: are there any other admins here? | | Viewed: | 62 times | | Topic: | Problem Order | |
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| I am totally with you on this - a buyer filed a NSS on me for a lost shipment
in January and I have emailed the admins REPEATEDLY, begging them, pleading with
them, to remove it and showing them that I provided a full refund to the buyer
for the lost package. The NSS is still there a month later.
I think it is already a problem that BL has created a system that allows a buyer
to file an NSS without even contacting the seller first. If the seller had contacted
me and told me their package was lost I would have provided the refund immediately
and avoided the entire issue. Instead, the buyer didnt say anything to me, files
an NSS, and there is no recourse after that. I had to reach out to them, I provided
a full refund, and the buyer wont answer or acknowledge me or resolve the NSS.
I had to do all the work, I am the one out money here, and my reward is an NSS.
I literally have emailed BL every day pleading with them for help and to remove
the NSS. Nothing. I have asked them for an update or an explanation of what
to do next. Nothing. I asked them if they needed more documentation or proof
of the refund. Nothing. There is no one there, or if they are there they simply
do not care at all.
In Problem Order, brickulin writes:
| | I have been trying to write to the administrators for 14 days and no one is responding.
I am concerned with the fact that the buyer opened the NSS even though his order
was already delivered (he said it only after delivery without any contact, he
simply stated that I did not send the order), I can provide all the documents
about shipping and delivery (which I did via the helpdesk). I already sent it
2 weeks ago, unfortunately no one is responding, so I've been doing it every
day for the last week and still nothing, no response from the administrators.
How should I defend myself against theft when there are no admins?
thanks for any advice
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| | | | | | | Author: | brickulin | | Posted: | Feb 9, 2024 10:34 | | Subject: | Re: are there any other admins here? | | Viewed: | 51 times | | Topic: | Problem Order | |
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| then, God forbid, 3 of them meet and you're done with sales because the admins
don't respond.
I also wrote to them every day for a while but no one is there.
In Problem Order, Starship writes:
| | I am totally with you on this - a buyer filed a NSS on me for a lost shipment
in January and I have emailed the admins REPEATEDLY, begging them, pleading with
them, to remove it and showing them that I provided a full refund to the buyer
for the lost package. The NSS is still there a month later.
I think it is already a problem that BL has created a system that allows a buyer
to file an NSS without even contacting the seller first. If the seller had contacted
me and told me their package was lost I would have provided the refund immediately
and avoided the entire issue. Instead, the buyer didnt say anything to me, files
an NSS, and there is no recourse after that. I had to reach out to them, I provided
a full refund, and the buyer wont answer or acknowledge me or resolve the NSS.
I had to do all the work, I am the one out money here, and my reward is an NSS.
I literally have emailed BL every day pleading with them for help and to remove
the NSS. Nothing. I have asked them for an update or an explanation of what
to do next. Nothing. I asked them if they needed more documentation or proof
of the refund. Nothing. There is no one there, or if they are there they simply
do not care at all.
In Problem Order, brickulin writes:
| | I have been trying to write to the administrators for 14 days and no one is responding.
I am concerned with the fact that the buyer opened the NSS even though his order
was already delivered (he said it only after delivery without any contact, he
simply stated that I did not send the order), I can provide all the documents
about shipping and delivery (which I did via the helpdesk). I already sent it
2 weeks ago, unfortunately no one is responding, so I've been doing it every
day for the last week and still nothing, no response from the administrators.
How should I defend myself against theft when there are no admins?
thanks for any advice
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| | | | | Author: | brickulin | | Posted: | Feb 16, 2024 04:16 | | Subject: | Re: are there any other admins here? | | Viewed: | 43 times | | Topic: | Problem Order | |
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| So it's been 5 weeks since the administrators contacted about the problem
and still nothing. I think that the information that someone will deal with it
within 2-4 weeks should be changed, we'll see how it goes, but I would suggest
changing "weeks" to "months", maybe then it will be a more accurate
expression of the situation.
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Czech Republic, Středočeský Kraj
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