| Discussion Forum: Thread 354131 |
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| | | Author: | ger_andron  | | Posted: | Feb 19, 2024 13:52 | | Subject: | Buyer sets NSS for received order | | Viewed: | 180 times | | Topic: | Problem Order | |
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| My costumer contacted me about missing his order. As I could see in my DHL Monitor
he or she received it on Friday 16th. I shared the DHL tracking number to give
the costumer the proof of already receiving it. It was shipped as a tracked and
ensured parcel. Normally the parcels reach the costumer by giving a signature
to the delivery man but in case if the aprcel if flat and small enough DHL place
the parcel in the mailbox of the costumer. Now the costumer claims the the parcel
wasn´t delivered and wants a full refund which I clearly refused as DHL clearly
delivered it within Germany.
As I understood correctly the NSS status is not made for orders which got "lost"
after shipping. I only could answer in the NSS problem window but i guess there
will not come any progress from the costumer so I´m scared if I lose seller status
by system after the 2 weeks. As I could see the costumer has no feedback yet
so it feels a little bit like a scam to blackmail the money back from me in a
paypal case I would like to know what I should do now.
I totally understand that the costumer contacted me and I provided all information
needed to find out everyhing about the order but I also clearly explained why
there is no legal claim against me or the possibility of any ensurance refund
by DHL.
It feels clearly unjustified to use this status to set pressure on my account
and I would really like to now how I can solve this technically correctly here
on the plattform to avoid any regress against my status.
thank you for your advices and support.
Kind regards
Patrick
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| | | | | Author: | Nubs_Select | | Posted: | Feb 19, 2024 14:01 | | Subject: | Re: Buyer sets NSS for received order | | Viewed: | 44 times | | Topic: | Problem Order | |
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| Send the proof of shipping to the help desk and in 2-4 weeks they will remove
it (even if it was completed in the meantime). It takes them a while as they
are backlogged
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| | | | | | | Author: | ger_andron | | Posted: | Feb 19, 2024 14:11 | | Subject: | Re: Buyer sets NSS for received order | | Viewed: | 40 times | | Topic: | Problem Order | |
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| Okay but the NSS says if it isn´t solved within 2 weks I get my seller status
revoked automatically by the system and i really want to avoid that.
In Problem Order, Nubs_Select writes:
| | Send the proof of shipping to the help desk and in 2-4 weeks they will remove
it (even if it was completed in the meantime). It takes them a while as they
are backlogged
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 19, 2024 14:14 | | Subject: | Re: Buyer sets NSS for received order | | Viewed: | 44 times | | Topic: | Problem Order | |
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| | Only if 3 are completed. Have 2 others been completed against you already? |
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| | | | | | | | | | | Author: | ger_andron | | Posted: | Feb 19, 2024 14:22 | | Subject: | Re: Buyer sets NSS for received order | | Viewed: | 42 times | | Topic: | Problem Order | |
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| No its the first NSS in all time and it is the first time ever that i had such
a weird issue with DHL shipping within germany thats why it is double suspicious
to me.
Thank you for your help man!
In Problem Order, Nubs_Select writes:
| | Only if 3 are completed. Have 2 others been completed against you already?
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 19, 2024 14:27 | | Subject: | Re: Buyer sets NSS for received order | | Viewed: | 52 times | | Topic: | Problem Order | |
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| Glad I could help and best of luck!
(Also see 1001bricks comment)
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| | | | | | | Author: | brickulin | | Posted: | Feb 21, 2024 04:55 | | Subject: | Re: Buyer sets NSS for received order | | Viewed: | 35 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | Send the proof of shipping to the help desk and in 2-4 weeks they will remove
it (even if it was completed in the meantime). It takes them a while as they
are backlogged
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It's been the sixth week since the help desk has been processed for me and
still nothing
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| | | | | Author: | 1001bricks | | Posted: | Feb 19, 2024 14:23 | | Subject: | Re: Buyer sets NSS for received order | | Viewed: | 51 times | | Topic: | Problem Order | |
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| In Problem Order, ger_andron writes:
| | My costumer contacted me about missing his order. As I could see in my DHL Monitor
he or she received it on Friday 16th.
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See my story here, even DHL can "invent" deliveries and proofs 
https://www.bricklink.com/message.asp?ID=1454204
https://www.bricklink.com/message.asp?ID=1454213
To solve this the seller had to run an inquiry on DHL, I also had to sign a paper
certifying I didn't receive, and 1 month later DHL finally delivered it...
Don't believe 100% the tracking, it's just an(other) human activity,
prone to errors or lies.
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| | | | | | | Author: | peregrinator | | Posted: | Feb 19, 2024 14:45 | | Subject: | Re: Buyer sets NSS for received order | | Viewed: | 49 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | In Problem Order, ger_andron writes:
| | My costumer contacted me about missing his order. As I could see in my DHL Monitor
he or she received it on Friday 16th.
|
See my story here, even DHL can "invent" deliveries and proofs
https://www.bricklink.com/message.asp?ID=1454204
https://www.bricklink.com/message.asp?ID=1454213
To solve this the seller had to run an inquiry on DHL, I also had to sign a paper
certifying I didn't receive, and 1 month later DHL finally delivered it...
Don't believe 100% the tracking, it's just an(other) human activity,
prone to errors or lies.
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DHL is definitely not the only one, I've certainly had packages "delivered"
by UPS (for example) that didn't show up until the next day.
Additionally an inquiry with the courier can be helpful as they can tell you
the actual address to which the package was delivered. It doesn't always
match the label!
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| | | | | Author: | ghyde | | Posted: | Feb 19, 2024 15:15 | | Subject: | Re: Buyer sets NSS for received order | | Viewed: | 68 times | | Topic: | Problem Order | |
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| In Problem Order, ger_andron writes:
| | My costumer contacted me about missing his order. As I could see in my DHL Monitor
he or she received it on Friday 16th. I shared the DHL tracking number to give
the costumer the proof of already receiving it. It was shipped as a tracked and
ensured parcel. Normally the parcels reach the costumer by giving a signature
to the delivery man but in case if the aprcel if flat and small enough DHL place
the parcel in the mailbox of the costumer. Now the costumer claims the the parcel
wasn´t delivered and wants a full refund which I clearly refused as DHL clearly
delivered it within Germany.
As I understood correctly the NSS status is not made for orders which got "lost"
after shipping. I only could answer in the NSS problem window but i guess there
will not come any progress from the costumer so I´m scared if I lose seller status
by system after the 2 weeks. As I could see the costumer has no feedback yet
so it feels a little bit like a scam to blackmail the money back from me in a
paypal case I would like to know what I should do now.
I totally understand that the costumer contacted me and I provided all information
needed to find out everyhing about the order but I also clearly explained why
there is no legal claim against me or the possibility of any ensurance refund
by DHL.
It feels clearly unjustified to use this status to set pressure on my account
and I would really like to now how I can solve this technically correctly here
on the plattform to avoid any regress against my status.
thank you for your advices and support.
Kind regards
Patrick
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For future reference, write either "buyer", which is preferred, or "customer",
where you have put "costumer" in this message. It is sometimes difficult
to get the tapatalk app on your computer or mobile phone to use the correct word,
but it can be done.
In this transaction you are the seller and your order with the user who ordered
from your store on BrickLink is the buyer. Terminology, whilst not important,
does help properly understand the issues you are having, and makes it more legible
and understandable.
Understanding the English language is fairly easy to do, once you get the hang
of it, although it may seem quite complex at first.
Cheers ...
ghyde
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Germany, Nordrhein-Westfalen
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