A user is refusing to pay for an order they placed. I went through the problem
order process and cancelled the order without realising I wasn’t processing a
NPB. So I’m now worried they’re going to leave me bad feedback in response. How
can I un-do this to go the correct way and blocking them from ruining my feedback
score?
A user is refusing to pay for an order they placed. I went through the problem
order process and cancelled the order without realising I wasn’t processing a
NPB. So I’m now worried they’re going to leave me bad feedback in response. How
can I un-do this to go the correct way and blocking them from ruining my feedback
score?
It's not always necessary to trigger a NPB process (I only do this if I really
don't hear from the buyer in weeks).
If a buyer tells me that he/she doesn't want the order anymore, I simply
cancel it with reason "mutual agreement", with no costs for the buyer
of course.
In order to "prevent" negative feedback (why should they leave a negative
feedback? you did them a favor and canceled the order), simply take the first
step and leave them a positive feedback (although they canceled, at least the
did communicate) - this should also lower the chance to get a neutral/negative
feedback
USA, California
Austria, Wien