Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies | I have a very suspicious order from a user. I'm thinking they are drop-shipping because the address they entered in looks strange to say the least with a request to add a [...]
(2 months ago, Mar 20, 2024, to Problem Order) |
| I recently ordered 6 technic hubs with clips bb0961c01 from a German seller and received 6 hubs with screws bb1277c01. I contacted the seller who says it is my fault for ordering [...]
(2 months ago, Mar 11, 2024, to Problem Order) |
| How do I get a refund for a order that never shipped and I did the nss thing and it’s completed awhile ago and no refund still
(2 months ago, Mar 9, 2024, to Problem Order) |
| I got a small order and upon looking over the part again noticed that it is almost broken on one end which was not there or didn't notice when listing. I contacted the buyer [...]
(2 months ago, Mar 9, 2024, to Problem Order) |
| I'm struggling to get a refund for a part from a seller. Its now been since the 28th when I indicated I wanted a refund (that they seemingly offered) On one hand [...]
(2 months ago, Mar 8, 2024, to Problem Order) |
| Hi everyone, I ordered a sealed set and minifigures that were listed as new from a newly opened store, the whole thing came in a paper bag in the mail. The set luckily survived. [...]
(2 months ago, Mar 7, 2024, to Problem Order) |
| Does anyone have experience with NSS this year? How long does it take for administrators to receive messages? After writing to the administrators, do you still get ticket numbers [...]
(2 months ago, Mar 5, 2024, to Problem Order) |
| Got an order from a zero feedback user who created the account July of last year. User name Albrick7. No problems at first, I have never had a problem with a new buyer, but [...]
(2 months ago, Mar 4, 2024, to Problem Order) |
| Hello, I hope somebody can help me with an order that has been paid by onsite payment. I got Bricklink mail that the order is paid and the 'Payment status' is 'Pending'. [...]
(3 months ago, Mar 2, 2024, to Problem Order) |
| Hey I would like to hear some opinions or advice how other sellers handle those situations: As i sell many used minifigs as well, i check them before shipping even if they [...]
(3 months ago, Feb 29, 2024, to Problem Order) |
| Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8. Buyer marked the order COMPLETED shortly afterward. Today (Feb 26) I get a note from PayPal [...]
(3 months ago, Feb 26, 2024, to Problem Order) |
| Can a seller retaliate by leaving me negative feedback if I file NSS? I bought a couple of Batman minifigs from a seller. Some are listed as NEW and some USED. Got my shipment, [...]
(3 months ago, Feb 22, 2024, to Problem Order) |
| So I'm in the process of cancelling an order as the seller and I'm just wondering/have forgotten, if I need to refund the cost of the order before or after I cancel the [...]
(3 months ago, Feb 21, 2024, to Problem Order) |
| Hi, Is there any admin to check the policy and contact the seller don't answer me after 3 months I bought my parts? What kind of possibility to revoke the seller not sending [...]
(3 months ago, Feb 20, 2024, to Problem Order) |
| My costumer contacted me about missing his order. As I could see in my DHL Monitor he or she received it on Friday 16th. I shared the DHL tracking number to give the costumer [...]
(3 months ago, Feb 19, 2024, to Problem Order) |
| I put an order to a seller, after some reminders he send to me the package, but I notice it was incomplete. I notice him and wait for response till 1 month... Now the seller [...]
(3 months ago, Feb 19, 2024, to Problem Order) |
| Buyer places order and pays by credit card through Stripe. A few minutes later I get a message asking to cancel the order, fair enough. I have issued a total refund but I can't [...]
(3 months ago, Feb 15, 2024, to Problem Order) |
| I was paid for an order this morning but bricklink doesn't show an order was placed. Has this happened to anyone else before?
(3 months ago, Feb 15, 2024, to Problem Order) |
| I received an order from a store that has generally high marks, but some negatives. The order was missing 5 pieces and also had 14 incorrect pieces. I've contacted the seller [...]
(3 months ago, Feb 6, 2024, to Problem Order) |
| We have an NSS Alert currently because their was an discussion with buyer. We provide necessary Feedback in the case, but didn't get an answer from Admins yet. The Buyer has [...]
(3 months ago, Feb 6, 2024, to Problem Order) |
| I have been trying to write to the administrators for 14 days and no one is responding. I am concerned with the fact that the buyer opened the NSS even though his order was already [...]
(4 months ago, Feb 1, 2024, to Problem Order) |
| What’s the current approximate wait-time for having an NSS removed? I know they are backed up and so just wanted to have realistic expectations. TIA! Susan
(4 months ago, Jan 29, 2024, to Problem Order) |
| Hi everyone! I placed an order tο a seller for some pieces (145€ worth) and he sent it to me but due to a mistake made by DHL the package was returned to him and was [...]
(4 months ago, Jan 25, 2024, to Problem Order) |
| Hello, I spent £25 on an order which is a fair bit of money to me, and never received the item or any communication from the seller on this website or given email address. I [...]
(4 months ago, Jan 24, 2024, to Problem Order) |
| I have received 2 NSS because of a missing parts and refunded the buyers but having a hard time getting the NSS changed. These are the first I have ever received since I started [...]
(4 months ago, Jan 23, 2024, to Problem Order) |
| HIHI I have received 2 orders from different USA buyers (they both have orders in my shop before) After sending invoice over 1 week and still not pay and no communications. [...]
(4 months ago, Jan 22, 2024, to Problem Order) |
| We had a parcel that the customer didn't go and collect so it was sent back to us. The customer opened a nss and it's been refunded. We opened a case to get the nss removed [...]
(4 months ago, Jan 20, 2024, to Problem Order) |
| Hi Guys, can any help me. as a seller How do i cancel a paid order, if i cant put a ocr in ?
(4 months ago, Jan 19, 2024, to Problem Order) |
| Hi, I filed a NSS for a store after order wasn't shipped. Payment made 5th Dec, Store closed by NSS x 3 or more on Dec 27th. Paypal dispute lodged. Seller has contacted me [...]
(4 months ago, Jan 18, 2024, to Problem Order) |
| Hi, I placed an order on Dec 5th with a Thai store. It has been marked as paid. Seller has yet to ship and the store has been closed since Dec 27th. I have filed a NSS overnight [...]
(4 months ago, Jan 17, 2024, to Problem Order) |
| I have a buyer who ordered from me and now wants to add a part and remove 2 others. How or where can I find out how to do this. I’m setup as auto-invoice. Thank you, Brady
(4 months ago, Jan 16, 2024, to Problem Order) |
| Dear all, In the last few months, we received 2 requests from buyers requesting us to fill in the customs form with the total price much below the total cost to avoid paying [...]
(4 months ago, Jan 16, 2024, to Problem Order) |
| I had a seller cancel my order after filing a NSS on the seller not shipping my order for over a month and he agreed of cancelling my order. I made the payment by PayPal (Onsite). [...]
(4 months ago, Jan 9, 2024, to Problem Order) |
| I don`t know how this is even possible but I received negative feedback from a buyer who did not like the shipping quote I gave him. I told him I would cancel the order, no problem. [...]
(4 months ago, Jan 6, 2024, to Problem Order) |
| I had a buyer file a file NSS after tracking showed their order was delivered. Even in the NSS they said they wanted to "cancel the order." I sent proof of delivery to [...]
(4 months ago, Jan 4, 2024, to Problem Order) |
| Is it just the holiday season which brings out the newbie buyers who place an order and then are in the wind about payment? I've opened my store to allow 2 new buyers to [...]
(4 months ago, Jan 4, 2024, to Problem Order) |
| Hello Bricklink Community, This situation has happened to me several times over the years and have been hesitant to speak up because this site is too important. There are sets [...]
(4 months ago, Jan 3, 2024, to Problem Order) |
| Hello All, I've been dealing with a VERY difficult buyer who's been complaining nonstop about their order. The item was delivered in September, and they've made [...]
(5 months ago, Jan 2, 2024, to Problem Order) |
| I received the following email from this address: admin@bricklink.com Email: " We have reason to believe that BrickLink seller XXXXXXXX is running a scam. We recommend [...]
(5 months ago, Dec 23, 2023, to Problem Order) |
| Not sure if this is the correct forum for this but here it goes. We got an order with a (!) on the 'paid' status, which means that payment hasn't cleared. [...]
(5 months ago, Dec 20, 2023, to Problem Order) |
| So, back in November, I placed an order with a seller that has good reviews. I paid the invoice and, it took him about two weeks but, he supposedly shipped the order about three [...]
(5 months ago, Dec 19, 2023, to Problem Order) |
| This is my first time ordering through BrickLink so I don’t know the right etiquette, but I made a small order Dec 5th, and paid right away for a domestic order in Canada. Since [...]
(5 months ago, Dec 19, 2023, to Problem Order) |
| I just received a very large order (over $2000) from a new account and the customer has already paid for the order. But should I be worried? What precautions should I [...]
(5 months ago, Dec 13, 2023, to Problem Order) |
| Hi, This buyer chose to have his order shipped cheaply with no tracking. I offer several methods to suit my buyer's preferences. Then proceeded to make a PayPal claim that [...]
(5 months ago, Dec 5, 2023, to Problem Order) |
| Hi. a local buyer bought and paid via "bit" app. I tried to change the status of the order to "shipped" or "completed" but I can't to that from some [...]
(5 months ago, Dec 5, 2023, to Problem Order) |
| Hello, I paid ~500 euros one week ago for an order and the seller is not replying to messages or emails. He sent by himself a message on the day of the order saying something [...]
(6 months ago, Nov 28, 2023, to Problem Order) |
| Hello, A buyer has requested that I remove an item from an order before completing the invoicing (not auto checkout). Is there a way to do this? O can’t find any guidance. [...]
(6 months ago, Nov 28, 2023, to Problem Order) |
| So a buyer has filed a case with Paypal claiming "unauthorized purchase" on their order with Bricklink. The order was filled and shipped to the buyer in October. just [...]
(6 months ago, Nov 23, 2023, to Problem Order) |
| Hello, I received an order where a part is 100% not Lego, but was offered as original Lego with official BrickLink images. What can I or should I do as a buyer if there is [...]
(6 months ago, Nov 23, 2023, to Problem Order) |
| Hi, Read the help pages about sellers not responding, and it seems to be I have to wait 7 days to report that on my order, fair enough. But the help page seems to imply another [...]
(6 months ago, Nov 16, 2023, to Problem Order) |
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