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| | | Author: | BrickUnion  | | Posted: | Mar 7, 2024 08:37 | | Subject: | Bought used figures as new | | Viewed: | 182 times | | Topic: | Problem Order | |
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| Hi everyone,
I ordered a sealed set and minifigures that were listed as new from a newly opened
store, the whole thing came in a paper bag in the mail. The set luckily survived.
Unfortunately, the figures are not new, they are used (torsos had traces of arm
movement, etc.). 4 out of 5 figures had cracks in the arm, one figure had a scratch
on the back.
I textet him to ask why he sold them as new and what he suggested to fix this
problem.
The reply was very rude: The figures were in good condition before shipping,
it is not his problem if the post office broke the figures.
In his shop the figures are still listed as new (now with description:
No cracks or scratches. Good condition).
I have written to him again and tryed to find a solution, but it looks difficult.
He just wrote: you can change the arms, they are not printed and not expensive
and he told me that he sold the figures cheap.
But thats not the problem, they are still not new 
My question now:
I never wanted or needed to write someone a neutral or negative feedback,
but this one really deserves one. However, I am afraid that I will get a negative
feedback from him in revenge. I am still at 100% positive feedback, my store
has almost 1000 orders. I want to keep it that way, and i don't mean the
almost 1000 orders .
Is it possible to get revenge Feedback deleted?
Thanks for your help
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| | | | | Author: | yorbrick | | Posted: | Mar 7, 2024 09:05 | | Subject: | Re: Bought used figures as new | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, BrickUnion writes:
| | Hi everyone,
I ordered a sealed set and minifigures that were listed as new from a newly opened
store, the whole thing came in a paper bag in the mail. The set luckily survived.
Unfortunately, the figures are not new, they are used (torsos had traces of arm
movement, etc.). 4 out of 5 figures had cracks in the arm, one figure had a scratch
on the back.
I textet him to ask why he sold them as new and what he suggested to fix this
problem.
The reply was very rude: The figures were in good condition before shipping,
it is not his problem if the post office broke the figures.
In his shop the figures are still listed as new (now with description:
No cracks or scratches. Good condition).
I have written to him again and tryed to find a solution, but it looks difficult.
He just wrote: you can change the arms, they are not printed and not expensive
and he told me that he sold the figures cheap.
But thats not the problem, they are still not new
My question now:
I never wanted or needed to write someone a neutral or negative feedback,
but this one really deserves one. However, I am afraid that I will get a negative
feedback from him in revenge. I am still at 100% positive feedback, my store
has almost 1000 orders. I want to keep it that way, and i don't mean the
almost 1000 orders .
Is it possible to get revenge Feedback deleted?
Thanks for your help
|
File a NSS to report that you did not get what you ordered. If that doesn't
get you a refund, file a PayPal claim. Then file negative feedback. Negative
feedback left for you as a buyer in return will not affect your sales, so don't
be afraid to leave it for the seller.
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| | | | | | | Author: | BrickUnion | | Posted: | Mar 7, 2024 09:23 | | Subject: | Re: Bought used figures as new | | Viewed: | 59 times | | Topic: | Problem Order | |
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| | | File a NSS to report that you did not get what you ordered. If that doesn't
get you a refund, file a PayPal claim. Then file negative feedback. Negative
feedback left for you as a buyer in return will not affect your sales, so don't
be afraid to leave it for the seller.
|
Ok, that's what I'm going to do now. Thank you for your quick reply,
I really appreciate it.
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| | | | | | | | | Author: | peregrinator | | Posted: | Mar 7, 2024 09:34 | | Subject: | Re: Bought used figures as new | | Viewed: | 70 times | | Topic: | Problem Order | |
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| In Problem Order, BrickUnion writes:
| | | | File a NSS to report that you did not get what you ordered. If that doesn't
get you a refund, file a PayPal claim. Then file negative feedback. Negative
feedback left for you as a buyer in return will not affect your sales, so don't
be afraid to leave it for the seller.
|
Ok, that's what I'm going to do now. Thank you for your quick reply,
I really appreciate it.
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Also if the NSS is completed, any feedback the seller leaves for you will be
removed.
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| | | | | | | Author: | bobnikolov | | Posted: | Mar 7, 2024 09:43 | | Subject: | Re: Bought used figures as new | | Viewed: | 88 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
| | In Problem Order, BrickUnion writes:
| | Hi everyone,
I ordered a sealed set and minifigures that were listed as new from a newly opened
store, the whole thing came in a paper bag in the mail. The set luckily survived.
Unfortunately, the figures are not new, they are used (torsos had traces of arm
movement, etc.). 4 out of 5 figures had cracks in the arm, one figure had a scratch
on the back.
I textet him to ask why he sold them as new and what he suggested to fix this
problem.
The reply was very rude: The figures were in good condition before shipping,
it is not his problem if the post office broke the figures.
In his shop the figures are still listed as new (now with description:
No cracks or scratches. Good condition).
I have written to him again and tryed to find a solution, but it looks difficult.
He just wrote: you can change the arms, they are not printed and not expensive
and he told me that he sold the figures cheap.
But thats not the problem, they are still not new
My question now:
I never wanted or needed to write someone a neutral or negative feedback,
but this one really deserves one. However, I am afraid that I will get a negative
feedback from him in revenge. I am still at 100% positive feedback, my store
has almost 1000 orders. I want to keep it that way, and i don't mean the
almost 1000 orders .
Is it possible to get revenge Feedback deleted?
Thanks for your help
|
File a NSS to report that you did not get what you ordered. If that doesn't
get you a refund, file a PayPal claim. Then file negative feedback. Negative
feedback left for you as a buyer in return will not affect your sales, so don't
be afraid to leave it for the seller.
|
Nicely said
+1
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| | | | | Author: | zorbanj | | Posted: | Mar 7, 2024 09:14 | | Subject: | Re: Bought used figures as new | | Viewed: | 46 times | | Topic: | Problem Order | |
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| In Problem Order, BrickUnion writes:
| |
My question now:
I never wanted or needed to write someone a neutral or negative feedback,
but this one really deserves one. However, I am afraid that I will get a negative
feedback from him in revenge. I am still at 100% positive feedback, my store
has almost 1000 orders. I want to keep it that way, and i don't mean the
almost 1000 orders .
|
Your stores feedback percentage is not affected by feedback received as a buyer.
The 100% will stay there even if you get a negative feedback as a buyer.
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| | | | | Author: | LeeGo73 | | Posted: | Mar 7, 2024 09:29 | | Subject: | Re: Bought used figures as new | | Viewed: | 70 times | | Topic: | Problem Order | |
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| In Problem Order, BrickUnion writes:
| | Hi everyone,
I ordered a sealed set and minifigures that were listed as new from a newly opened
store, the whole thing came in a paper bag in the mail. The set luckily survived.
Unfortunately, the figures are not new, they are used (torsos had traces of arm
movement, etc.). 4 out of 5 figures had cracks in the arm, one figure had a scratch
on the back.
I textet him to ask why he sold them as new and what he suggested to fix this
problem.
The reply was very rude: The figures were in good condition before shipping,
it is not his problem if the post office broke the figures.
In his shop the figures are still listed as new (now with description:
No cracks or scratches. Good condition).
I have written to him again and tryed to find a solution, but it looks difficult.
He just wrote: you can change the arms, they are not printed and not expensive
and he told me that he sold the figures cheap.
But thats not the problem, they are still not new
My question now:
I never wanted or needed to write someone a neutral or negative feedback,
but this one really deserves one. However, I am afraid that I will get a negative
feedback from him in revenge. I am still at 100% positive feedback, my store
has almost 1000 orders. I want to keep it that way, and i don't mean the
almost 1000 orders .
Is it possible to get revenge Feedback deleted?
Thanks for your help
|
Consider putting the seller on your shop stoplist.
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