| Discussion Forum: Thread 354872 |
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| | | Author: | Bricktrain  | | Posted: | Mar 11, 2024 02:12 | | Subject: | Problem with inventory/seller | | Viewed: | 205 times | | Topic: | Problem Order | |
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| I recently ordered 6 technic hubs with clips bb0961c01 from a German seller
and received 6 hubs with screws bb1277c01. I contacted the seller who says it
is my fault for ordering the incorrect part. I have sent him pictures of what
I ordered and what he sent me and he still says I was wrong as he checked his
items with the inventory when he parted out the sets. I believe it was set 42129,
as this set was released in two versions, but the catalog and inventory does
not show this. He refuses to accept any responsibility or to check his remaining
stock.
In the meantime I have items I do not want as they are not suitable for some
of my mocs and unable to get any replies from the seller. I did NSS him but have
removed that and now no further contact from him. I am tempted to make a PayPal
claim.
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| | | | | Author: | PapaPearson | | Posted: | Mar 11, 2024 07:38 | | Subject: | Re: Problem with inventory/seller | | Viewed: | 66 times | | Topic: | Problem Order | |
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| In Problem Order, Bricktrain writes:
| | I recently ordered 6 technic hubs with clips bb0961c01 from a German seller
and received 6 hubs with screws bb1277c01. I contacted the seller who says it
is my fault for ordering the incorrect part. I have sent him pictures of what
I ordered and what he sent me and he still says I was wrong as he checked his
items with the inventory when he parted out the sets. I believe it was set 42129,
as this set was released in two versions, but the catalog and inventory does
not show this. He refuses to accept any responsibility or to check his remaining
stock.
In the meantime I have items I do not want as they are not suitable for some
of my mocs and unable to get any replies from the seller. I did NSS him but have
removed that and now no further contact from him. I am tempted to make a PayPal
claim.
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Why would you remove the NSS? You could always go through who you paid with.
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| | | | | Author: | yorbrick | | Posted: | Mar 11, 2024 08:24 | | Subject: | Re: Problem with inventory/seller | | Viewed: | 70 times | | Topic: | Problem Order | |
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| In Problem Order, Bricktrain writes:
| | I recently ordered 6 technic hubs with clips bb0961c01 from a German seller
and received 6 hubs with screws bb1277c01. I contacted the seller who says it
is my fault for ordering the incorrect part. I have sent him pictures of what
I ordered and what he sent me and he still says I was wrong as he checked his
items with the inventory when he parted out the sets. I believe it was set 42129,
as this set was released in two versions, but the catalog and inventory does
not show this. He refuses to accept any responsibility or to check his remaining
stock.
In the meantime I have items I do not want as they are not suitable for some
of my mocs and unable to get any replies from the seller. I did NSS him but have
removed that and now no further contact from him. I am tempted to make a PayPal
claim.
|
Yes, if thy are refusing to acknowledge they have made an error then you can
file a claim through PayPal as they have sent something different to what you
ordered. You should not really have cancelled the NSS.
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| | | | | Author: | SezaR | | Posted: | Mar 11, 2024 15:02 | | Subject: | Re: Problem with inventory/seller | | Viewed: | 67 times | | Topic: | Problem Order | |
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| In Problem Order, Bricktrain writes:
| | I recently ordered 6 technic hubs with clips bb0961c01 from a German seller
and received 6 hubs with screws bb1277c01. I contacted the seller who says it
is my fault for ordering the incorrect part. I have sent him pictures of what
I ordered and what he sent me and he still says I was wrong as he checked his
items with the inventory when he parted out the sets. I believe it was set 42129,
as this set was released in two versions, but the catalog and inventory does
not show this.
|
It can be any of those sets that comes with first variation of this part (and
in later production, those set could have come with the other variation)
| | He refuses to accept any responsibility or to check his remaining
stock.
In the meantime I have items I do not want as they are not suitable for some
of my mocs and unable to get any replies from the seller. I did NSS him but have
removed that and now no further contact from him. I am tempted to make a PayPal
claim.
|
Did you remove NSS yourself? If so, why?
You have the option to file a claim on PayPal. The best that can happen is that
you return everything in your order to get a full refund. But this means you
have to pay return shipping to Germany. You will be out return shipping costs
to Germany and the seller will be out shipping costs to you (plus PayPal fees
that won't be reversed to him).
So this is question: does this variation of part important enough for you to
pay and return?
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| | | | | | | Author: | Bricktrain | | Posted: | Mar 12, 2024 03:07 | | Subject: | Re: Problem with inventory/seller | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, SezaR writes:
| | In Problem Order, Bricktrain writes:
| | I recently ordered 6 technic hubs with clips bb0961c01 from a German seller
and received 6 hubs with screws bb1277c01. I contacted the seller who says it
is my fault for ordering the incorrect part. I have sent him pictures of what
I ordered and what he sent me and he still says I was wrong as he checked his
items with the inventory when he parted out the sets. I believe it was set 42129,
as this set was released in two versions, but the catalog and inventory does
not show this.
|
It can be any of those sets that comes with first variation of this part (and
in later production, those set could have come with the other variation)
| | He refuses to accept any responsibility or to check his remaining
stock.
In the meantime I have items I do not want as they are not suitable for some
of my mocs and unable to get any replies from the seller. I did NSS him but have
removed that and now no further contact from him. I am tempted to make a PayPal
claim.
|
Did you remove NSS yourself? If so, why?
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I can see that it wasnt totally his fault that the inventory is not correct but
he needs to better check the items he is shipping match the items in the order.
I feel the language difference could be part of the problem, him not fully understanding
what I am trying to explain to him.
He has communicated further with me since, hopefully we can sort something out.
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You have the option to file a claim on PayPal. The best that can happen is that
you return everything in your order to get a full refund. But this means you
have to pay return shipping to Germany. You will be out return shipping costs
to Germany and the seller will be out shipping costs to you (plus PayPal fees
that won't be reversed to him).
So this is question: does this variation of part important enough for you to
pay and return?
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| | | | | | | | | Author: | SezaR | | Posted: | Mar 12, 2024 03:23 | | Subject: | Re: Problem with inventory/seller | | Viewed: | 46 times | | Topic: | Problem Order | |
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| In Problem Order, Bricktrain writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Bricktrain writes:
| | I recently ordered 6 technic hubs with clips bb0961c01 from a German seller
and received 6 hubs with screws bb1277c01. I contacted the seller who says it
is my fault for ordering the incorrect part. I have sent him pictures of what
I ordered and what he sent me and he still says I was wrong as he checked his
items with the inventory when he parted out the sets. I believe it was set 42129,
as this set was released in two versions, but the catalog and inventory does
not show this.
|
It can be any of those sets that comes with first variation of this part (and
in later production, those set could have come with the other variation)
| | He refuses to accept any responsibility or to check his remaining
stock.
In the meantime I have items I do not want as they are not suitable for some
of my mocs and unable to get any replies from the seller. I did NSS him but have
removed that and now no further contact from him. I am tempted to make a PayPal
claim.
|
Did you remove NSS yourself? If so, why?
|
I can see that it wasnt totally his fault that the inventory is not correct but
he needs to better check the items he is shipping match the items in the order.
I feel the language difference could be part of the problem, him not fully understanding
what I am trying to explain to him.
|
It is indeed his fault but a seller on bricklink has a harder job thank lego
company:
- sellers dont have any automated machine,
- sellers sells millions of parts each comes in variations of mold like this
battery box and variation of color like light gray vs. Light bluish gray. Over
the past years each new variation replced the previous one. The lego company’s
job is easier: they just sell what they just produced: the latest variation!
- sellers on BL have to check the condition of used parts.
So if a variation is important to you, i advice you to message the seller before
you order, and/or before you pay and of you don’t get a response, move on to
another seller. Indeed, most buyers dont care about variations of parts. This
is ehat i do as a buyer, specially for high $ orders or international ones.
| | He has communicated further with me since, hopefully we can sort something out.
| |
You have the option to file a claim on PayPal. The best that can happen is that
you return everything in your order to get a full refund. But this means you
have to pay return shipping to Germany. You will be out return shipping costs
to Germany and the seller will be out shipping costs to you (plus PayPal fees
that won't be reversed to him).
So this is question: does this variation of part important enough for you to
pay and return?
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