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Discussion Forum: Problem Order

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Re: "Pay" button on invoice, orders page, etc. - Stellar (3505)

[...] Seems to strange, I have customers that choose Local Pickup, we invoice them with 0€ shipping cost and they pay normally. Then come to get the order when we send them [...]
(30 days ago, Apr 18, 2024, to Problem Order)

Re: "Pay" button on invoice, orders page, etc. - Brickwilbo (1534)

[...] Maybe this new invoice is updated with postage? [...]
(30 days ago, Apr 18, 2024, to Problem Order)

Re: "Pay" button on invoice, orders page, etc. - pcthurman (1213)

[...] This may very well be what happened here. [...] I do hope a resolution can be found! [...] This really isn't a good solution because taxes are not being remitted [...]
(1 month ago, Apr 17, 2024, to Problem Order)

Re: "Pay" button on invoice, orders page, etc. - 1001bricks (52394)

[...] What I suspected too. Hence my don't pay without having the "Pay" button on the order page (or the orders one).
(1 month ago, Apr 17, 2024, to Problem Order)

Re: "Pay" button on invoice, orders page, etc. - 1001bricks (52394)

[...] So, don't pay and ask the seller for explanations? I'm not sure where's the problem here, sorry :-(
(1 month ago, Apr 17, 2024, to Problem Order)

Re: "Pay" button on invoice, orders page, etc. - SylvainLS (46)

[...] FYI: (URL)
(1 month ago, Apr 17, 2024, to Problem Order)

Re: "Pay" button on invoice, orders page, etc. - WildBricks (6350)

From what I can tell this is a bug. I've seen more times than I am happy about and am having a hard time getting it resolved. For me it has happened when a buyer is local [...]
(1 month ago, Apr 17, 2024, to Problem Order)

Re: "Pay" button on invoice, orders page, etc. - pcthurman (1213)

[...] Which the seller obviously did or the "GO" link would not have been there. [...] As I stated in my original post, there isn't any "PAY" button on [...]
(1 month ago, Apr 17, 2024, to Problem Order)

Re: "Pay" button on invoice, orders page, etc. - 1001bricks (52394)

[...] TL;DR :-( There's no "Pay" or "Go" button in any invoice, except if the seller put this link (button) himself in a specific invoice he [...]
(1 month ago, Apr 17, 2024, to Problem Order)

Re: "Pay" button on invoice, orders page, etc. - Nubs_Select (3781)

the only reasons I can think of that there wouldn't be a pay button is 1. If the invoice wasn't sent (if they changed shipping prices after they sent it it would [...]
(1 month ago, Apr 17, 2024, to Problem Order)

"Pay" button on invoice, orders page, etc. - pcthurman (1213)

I have been buying on this site for 20 years. Never have I had a problem paying for an order until now. My seller sent me an invoice, I paid for the order, the seller contacted [...]
(1 month ago, Apr 17, 2024, to Problem Order)

Problem with order - Jesspickabrick (81)

Good day, Needing some help from an admin. with a order/cancelation that was done. I received an order and when doing the process notice paypal informing me that the address [...]
(1 month ago, Apr 16, 2024, to Problem Order)

Re: Messages and Orders purged! - RebelliousBrick (8)

[...] Why did you pay once you saw the shipping was higher than quoted? [...] He told you 6 months because that is the cutoff point for PayPal to file a dispute! [...] [...]
(1 month ago, Apr 15, 2024, to Problem Order)

Re: Messages and Orders purged! - 1001bricks (52394)

[...] For us it's 1 month. Using normal rates - not "ground" or such, there's no destination from here where it takes a month to arrive... But already wrote [...]
(1 month ago, Apr 15, 2024, to Problem Order)

Re: Messages and Orders purged! - jennnifer (3535)

[...] I made it up right there on the spot! ~Jen
(1 month ago, Apr 15, 2024, to Problem Order)

Re: Messages and Orders purged! - zorbanj (820)

[...] Where did you get this 2 month "rule"?
(1 month ago, Apr 15, 2024, to Problem Order)

Re: Messages and Orders purged! - jennnifer (3535)

[...] You would have known the shipping charges when you paid. Are you talking about customs fees or taxes? Was there a VAT form attached to your parcel? [...] I do not believe [...]
(1 month ago, Apr 15, 2024, to Problem Order)

Messages and Orders purged! - vrod2000 (32)

Can anyone help? After 6 months of not getting my money back for a refused international package. (shipping was 50% higher than quoted, so I sent the package back) The [...]
(1 month ago, Apr 15, 2024, to Problem Order)

Re: Shipping order lost - Refund - yorbrick (1185)

[...] If he paid through paypal(onsite) via Bricklink, then use the refund button for the order. If he paid offsite through PayPal, use the refund button on the payment [...]
(1 month ago, Apr 15, 2024, to Problem Order)

Shipping order lost - Refund - Greeks_Rulez (566)

Hello, I shipped an order to a buyer with tracking, but the order has been lost. I've recieved the money ftom the post office and now I want to refund the buyer. I refund [...]
(1 month ago, Apr 15, 2024, to Problem Order)

Re: Order Refund timeframe - Mkwill96 (10)

[...] Yeah he was suspended a month ago but had his account reinstated after, I wonder what the issue is this time as I have last heard from him on the 7th of April and he [...]
(1 month ago, Apr 13, 2024, to Problem Order)

Re: Order Refund timeframe - Dhobeck (33)

[...] This may provide some information (URL)
(1 month ago, Apr 13, 2024, to Problem Order)

Re: Order Refund timeframe - Mkwill96 (10)

[...] Yeah but I've bought from the seller loads of times before and he's got 283 reviews. Just seems odd that he's gone cold and u responsive all of a sudden... [...]
(1 month ago, Apr 13, 2024, to Problem Order)

Re: Seller no longer responding - calebfishn (2143)

File a paypal complaint if the seller remains unresponsive.
(1 month ago, Apr 13, 2024, to Problem Order)

Re: Order Refund timeframe - calebfishn (2143)

[...] If the seller has been suspended, it probably means there have been several similar complaints. You almost certainly will not hear back from the seller or get a refund. [...]
(1 month ago, Apr 13, 2024, to Problem Order)

Re: Seller no longer responding - Nubs_Select (3781)

[...] also start a Paypal claim
(1 month ago, Apr 12, 2024, to Problem Order)

Re: Seller no longer responding - Dhobeck (33)

[...] If you wanted more details (URL)
(1 month ago, Apr 12, 2024, to Problem Order)

Re: Seller no longer responding - Momdukes (150)

[...] Thank you Dhobeck, I just wasn’t sure as I paid and received most items. I appreciate your response!
(1 month ago, Apr 12, 2024, to Problem Order)

Re: Seller no longer responding - Dhobeck (33)

[...] Start an NSS
(1 month ago, Apr 12, 2024, to Problem Order)

Seller no longer responding - Momdukes (150)

Hello Everyone, I need some advice and I hope someone can help. I placed a order on 03/29/2024 and paid immediately through PayPal. On 4/2/24 I was messaged and told that one [...]
(1 month ago, Apr 12, 2024, to Problem Order)

Re: Order Refund timeframe - Dhobeck (33)

[...] 3,000 pounds, man that must have had expensive shipping :D Hope it all works out though
(1 month ago, Apr 12, 2024, to Problem Order)

Re: Order Refund timeframe - Mkwill96 (10)

[...] Seller is now suspended with Preventive action lol, not sure whether to just sit here and wait or try and figure out what to do... it's a 3k order so I'm pretty [...]
(1 month ago, Apr 12, 2024, to Problem Order)

Re: Order Refund timeframe - calebfishn (2143)

[...] Do not remove the NSS until you have Proof that the seller has refunded your money and you have you have received your money back.
(1 month ago, Apr 11, 2024, to Problem Order)

Re: Order Refund timeframe - Mkwill96 (10)

[...] I used a debit card, refund was initiated 7th april but I havent gotten anything yet. Seller account just got suspended too so Im really hoping that I do get my money [...]
(1 month ago, Apr 11, 2024, to Problem Order)

Re: Confusing NSS - Brickwilbo (1534)

[...] You did the right thing to communicatie in the commentsfield. The buyer should remove it. If not send a message to the Helpdesk: (URL)
(1 month ago, Apr 11, 2024, to Problem Order)

Confusing NSS - steelwoolghandi (2611)

So I just had an NSS filed against me. buyer said I sent the wrong part said I did not ship part number 75038 there is no part with that number but its a set. I did ship panels [...]
(1 month ago, Apr 11, 2024, to Problem Order)

Re: Order Refund timeframe - yorbrick (1185)

[...] How did you pay through stripe, as bank transfer refunds can be a few days, back to credit card can take a couple of weeks to show depending on issuer.
(1 month ago, Apr 10, 2024, to Problem Order)

Order Refund timeframe - Mkwill96 (10)

I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't replied so I've logged a NSS, seller says he's refunded me but I haven't received [...]
(1 month ago, Apr 10, 2024, to Problem Order)

Re: How do I remove part of an order - Tanti (500)

problem center order item In Problem Order, gylman writes: [...]
(1 month ago, Apr 8, 2024, to Problem Order)

Re: How do I remove part of an order - Dhobeck (33)

[...] I had to to that with one of my last order missing 3 of 3866 items
(1 month ago, Apr 8, 2024, to Problem Order)

Re: COMPLETING ORDERS X 2 - SylvainLS (46)

[...] I don’t know why neither of you can… but I know sellers needing or being able to mark orders complete always spawn discussions: (URL) ;) [...] If you didn’t refund [...]
(1 month ago, Apr 8, 2024, to Problem Order)

COMPLETING ORDERS X 2 - lesley2459 (17162)

Hi can anyone help wiith the following 2 orders first order has been completed satisfactorally but it will not allow me to mark as complete even though both myself and my customer [...]
(1 month ago, Apr 8, 2024, to Problem Order)

Re: How do I remove part of an order - 1001bricks (52394)

[...] (URL)
(1 month ago, Apr 8, 2024, to Problem Order)

Re: How do I remove part of an order - Sir_BrickaBrack (14)

[...] I am having a similar issue, did you get a response on how to refund just a single item?
(1 month ago, Apr 7, 2024, to Problem Order)

Re: Sellers Beware - yorbrick (1185)

[...] If you want to warn others, then leave appropriate feedback.
(1 month ago, Apr 6, 2024, to Problem Order)

Re: Sellers Beware - Tuffduck (85)

[...] Yes. I just want to make sure others don't go through the same problem.
(1 month ago, Apr 6, 2024, to Problem Order)

Re: Sellers Beware - popsicle (6664)

[...] Seems painless: (URL) You're saying that the member is now breaking bad with you:?
(1 month ago, Apr 4, 2024, to Problem Order)

Sellers Beware - Tuffduck (85)

Hi Sellers, Please beware of Adrianmaelstrom. Does not comply with your store policies and I have reported as a Non-Paying Buyer.
(1 month ago, Apr 4, 2024, to Problem Order)

NSS - Incomplete Order - par016 (7659)

I made a purchase last month for a significant quantity of a single lot. When it showed up, less than 2/3 of the parts were actually in the package. After messaging the seller [...]
(1 month ago, Apr 4, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - zorbanj (820)

[...] In case you haven't been advised regarding your original question in what has become a dumpster fire of a thread: Sellers almost always dispute a PayPal claim, figuring [...]
(2 months ago, Apr 2, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Nubs_Select (3781)

[...] :D:D:D:D
(2 months ago, Apr 2, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - jennnifer (3535)

[...] Yes, all of this. You can report the incomplete listings here: (URL) Good luck, ~Jen
(2 months ago, Apr 2, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - calebfishn (2143)

1. The seller is not allowed to list incomplete minifigures in a Bricklink store, no matter what the description may say. 2. You did not get what you paid for. Submit a paypal [...]
(2 months ago, Apr 2, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - rickcraine (4)

[...] Imagine this was an April Fools post and y'all got very fooled (Disclaimer: this is a joke :D)
(2 months ago, Apr 2, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] +1
(2 months ago, Apr 2, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - popsicle (6664)

[...] Your tongue-in-cheek analogy, highlights for me that you’re in the know. Fundamentals of longterm LEGO investing for the secondary market. Many concerns of this type [...]
(2 months ago, Apr 2, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Nubs_Select (3781)

[...] If the same logic that we applied to the rex figures in the order was applied to these parts they would still be considered 100% real ;)
(2 months ago, Apr 2, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - infinibrix (5003)

[...] Well yes exactly that However on a side note I just checked your store, You have 200x Tarkin heads from a UCS set but no Torsos for that same minifig?? Conclusion is [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - KACL (45)

[...] I don’t know what their policy is now but back in the day, our employee store purchases had a dollar amount limit per year. They wanted to make sure that our purchases [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - popsicle (6664)

[...] Don't bother. You're known (to me, anyway) as a man of reason and probity who's expecting the same from some others without. Honestly, kinda painful [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - infinibrix (5003)

[...] Did I mention Lego bricks and pieces? The point is not every single Licensed Lego part ends up in a sealed set? What do you think happens to the excess manufactured Licensed [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Nubs_Select (3781)

[...] :D:D:D:D:D:D:D:D
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - infinibrix (5003)

[...] Have I skipped a post? Do we even have the full details of the sellers account at this stage? If not lets just stick to what we know.... The buyer received missing parts, [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - BrickOutLoud (4800)

If it smells like mustard pizza, it probably is. I think I just found the title of my autobiography lol.
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Nubs_Select (3781)

[...] :D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - rtzx9r (1037)

[...] They may very well be legit sources from a set (are they Lego stores in Mexico?).and if the seller had, say, 6600+ feedback I’d be a true believer they are operating [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - infinibrix (5003)

[...] Are you suggesting that every time someone receives missing items, This is the reason why?? [...] Has anyone suggested that? [...] Yes and without any evidence to [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Nubs_Select (3781)

[...] I wonder what would happen if this information somehow "accidentally" made it to TLG :D:D:D:D:D:D (for legal reasons this is sarcasm not meant to be taken [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Nubs_Select (3781)

[...] sorry I'm just a little confused still :D we you referring to the rex one and that was the rhetorical question or to a normal $600 set being parted out in high qty
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - MiniRoz (404)

[...] This makes perfect sense! I honestly didn’t even put together the fact that the pauldrons and rangefinders are produced elsewhere. It also explains why he is not selling [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] Sorry poor context, just trying to say that they can’t get that many figs from $600 sets legally.
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - jbroman (985)

[...] It looks like they are located in the same area (Monterey) as the Mexican factory. Either they work there, or knows someone that does. All new minifigs, including [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Nubs_Select (3781)

[...] still wanted to know what precisely? (sorry I must be missing something)
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Ziegelmeister (225)

[...] [...] Shrug, not my business model, I don't know. You'd have to ask them. I've done it for some sets and just part it all out in. Other people sell [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] And I still want to know. [...] I remember.
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Ziegelmeister (225)

[...] That's just a follow up question. You asked how people can get that many sets. There was another thread this month about how people can get so many GWP's [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] Then sell them for a loss???:?
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Ziegelmeister (225)

[...] Buy 40 sets? The limit is only on LEGO and at the store (I think), but other retailers don't have limits. I'm not saying it's a great idea because [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] True, heard you talking about this problem in your last vid.
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] :O:O:O:O:O:O You are right. Tell me one legal way you can get that many!
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Nubs_Select (3781)

[...] dont go that far ;) its fully possible but in this specific case (rex without paldron) its not but other cases like the joker from the ucs tumbler 100% is [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] A simple case where you can see right through it. There is simply NO WAY that someone can get over 40 figs from a $400 set!
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] Good idea! ps. your order will be shipped tomorrow.
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - popsicle (6664)

[...] It will never come to that, not my game :( Im trying to follow popsicles advise [...] Perhaps you'll learn to understand with more nuance then. My advise is [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] Popsicle said that!:O:O:D:D
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Nubs_Select (3781)

[...] hopefully it doesn't come to that :( Im trying to follow popsicles advise (URL) but it seems not to be working
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - infinibrix (5003)

[...] Your random assumptions don't really help anybody. Stick to the facts..... The facts are that the buyer has received missing items. Everything you have written above [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - infinibrix (5003)

[...] Well regardless of whether the seller believes they are accessories or not and regardless of whether they put in their item description that accessories were not included:- [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] Good question.
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Nubs_Select (3781)

[...] what exactly is "inappropriate" about looking at a very common scenario and saying what it most likely is?
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - popsicle (6664)

[...] As I said; stop it. All the backpedaling will not negate: (URL) "maybe not knowingly but it is still most likely stolen goods" without your acknowledgment of [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] Thank you! +1
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Nubs_Select (3781)

[...] do you have any proof that anything could not be "legitimate"? the items in question aren't just some random items for sale. lets look at a (probably [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] Order invoced as soon as you respond to my message.
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - popsicle (6664)

[...] I admire your moxie;) Order placed
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] Open in up?:?:D:D:D:D:D My product is the same as yours, it's not like I'm selling mega.
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Saitobricks.ca (37)

[...] Alright, I will be open for 15mins I have a trip that I'm going on so I can't be tied to this site for days.
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - Nubs_Select (3781)

[...] well put. based on all the available info the most likely scenario is they are Mexico nightshift figures. its not a random claim to say they are most likely stolen. it [...]
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - popsicle (6664)

[...] Or alternatively, you can simply express your understanding of what "slanderous" means
(2 months ago, Apr 1, 2024, to Problem Order)

Re: DESPERATE for HELP with shady SELLER! - popsicle (6664)

[...] Stop with the cutesy time. As I said, open in up. I'll publicly judge the "legitimacy" of your product fairly.
(2 months ago, Apr 1, 2024, to Problem Order)

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