I made a purchase last month for a significant quantity of a single lot. When
it showed up, less than 2/3 of the parts were actually in the package. After
messaging the seller 4 times over more than a week and getting either no response
or getting the runaround saying they will look into it and then never following
up with that, I have finally initiated an NSS.
Typically an NSS can be removed by a seller if they show BrickLink they have
shipped the item. In this case though they definitely shipped the item and I
have acknowledged I have received the item and I am sure the tracking shows that
as well. How does Bricklink go about resolving an NSS like this?
I have pictures that show that not all the parts were sent as well as incorrect
customs information which at the very least shows that they package didn't
even weigh enough to hold all the parts but I cannot upload this to BrickLink
as the whole NSS claim process is only text.
If I still don't receive a response even after initiating the NSS I plan
to resolve it through a dispute on Paypal. I can upload all that extra information
through them and after speaking with them I fully expect to win the case if it
has to come to that. Does BrickLink defer to Paypal when it comes to disputing
the contents of a package?
I hope they respond/resolve the issue before it comes to Paypal but if they don't
I don't think they should be able to remove their NSS simply because they
provide a tracking number showing that it was delivered. Anybody gone through
this? How does it all work?
USA, New York
