Discussion Forum: Thread 356175

 Author: lesley2459 View Messages Posted By lesley2459
 Posted: Apr 8, 2024 12:37
 Subject: COMPLETING ORDERS X 2
 Viewed: 129 times
 Topic: Problem Order
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lesley2459 (17134)

Location:  United Kingdom, England
Member Since Contact Type Status
May 18, 2008 Member Does Not Allow Contact Seller
Buying Privileges - OKSelling Privileges - OK
Store: BRICKS_4_SALE
Hi

can anyone help wiith the following 2 orders

first order has been completed satisfactorally but it will not allow me to mark
as complete even though both myself and my customer have left good feedback ..the
completed bar is missing (have written to helpdesk twice with no response)

second order..the customer has requested cancellation of their order after paying
as they have changed their mind..i agreed providing they covered the unrefundable
part of the paypal fees ..which they are happy to do
i have processed the refund including going into the refund on bricklink part
but it will not let me cancel the order and update my inventory

any suggestions welcome
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Apr 8, 2024 12:45
 Subject: Re: COMPLETING ORDERS X 2
 Viewed: 41 times
 Topic: Problem Order
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Problem Order, lesley2459 writes:
  Hi

can anyone help wiith the following 2 orders

first order has been completed satisfactorally but it will not allow me to mark
as complete even though both myself and my customer have left good feedback ..the
completed bar is missing (have written to helpdesk twice with no response)

I don’t know why neither of you can… but I know sellers needing or being able
to mark orders complete always spawn discussions: https://www.bricklink.com/message.asp?ID=1462094



  second order..the customer has requested cancellation of their order after paying
as they have changed their mind..i agreed providing they covered the unrefundable
part of the paypal fees ..which they are happy to do
i have processed the refund including going into the refund on bricklink part
but it will not let me cancel the order and update my inventory

If you didn’t refund the whole order, you can’t cancel it.
Otherwise, this scenario would be possible: buyer pays 100, seller refunds 1
and cancels, buyer can’t do anything on BL.
(With luck, buyer can do something with PayPal or Stripe to get the remaining
99.)


  any suggestions welcome