| Discussion Forum: Thread 356386 |
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| | | Author: | Momdukes  | | Posted: | Apr 12, 2024 15:55 | | Subject: | Seller no longer responding | | Viewed: | 144 times | | Topic: | Problem Order | |
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| Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
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| | | | | Author: | Dhobeck | | Posted: | Apr 12, 2024 15:56 | | Subject: | Re: Seller no longer responding | | Viewed: | 48 times | | Topic: | Problem Order | |
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| In Problem Order, Momdukes writes:
| | Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
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Start an NSS
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| | | | | | | Author: | Momdukes | | Posted: | Apr 12, 2024 16:11 | | Subject: | Re: Seller no longer responding | | Viewed: | 48 times | | Topic: | Problem Order | |
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| In Problem Order, Dhobeck writes:
| | In Problem Order, Momdukes writes:
| | Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
Thank you Dhobeck, I just wasn’t sure as I paid and received most items. I appreciate
your response!
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| | | | | | | | | Author: | Dhobeck | | Posted: | Apr 12, 2024 16:17 | | Subject: | Re: Seller no longer responding | | Viewed: | 35 times | | Topic: | Problem Order | |
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| In Problem Order, Momdukes writes:
| | In Problem Order, Dhobeck writes:
| | In Problem Order, Momdukes writes:
| | Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
Thank you Dhobeck, I just wasn’t sure as I paid and received most items. I appreciate
your response!
|
If you wanted more details
https://www.bricklink.com/help.asp?helpID=110
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| | | | | | | Author: | Nubs_Select | | Posted: | Apr 12, 2024 16:18 | | Subject: | Re: Seller no longer responding | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, Dhobeck writes:
| | In Problem Order, Momdukes writes:
| | Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
also start a Paypal claim
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| | | | | Author: | calebfishn | | Posted: | Apr 13, 2024 12:36 | | Subject: | Re: Seller no longer responding | | Viewed: | 33 times | | Topic: | Problem Order | |
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| | File a paypal complaint if the seller remains unresponsive. |
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USA, New York
Canada, Ontario