Discussion Forum: Messages by Admin_Russell
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 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: May 7, 2024 14:59
 Subject: Re: Important update reg. Ukraine and Russia
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
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BrickLink Administrator
In Administrative, thankunext writes:
  And why can't I buy from Belarus for an example? That's not Russia, where's
the problem?

Belarus was added later, after this post was published.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: May 7, 2024 14:52
 Subject: Re: What is an incomplete set?
 Viewed: 57 times
 Topic: Terms and Policies
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Admin_Russell

Location:  USA, California
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In Terms and Policies, SylvainLS writes:
  In Terms and Policies, Admin_Russell writes:
  […]
USED: If instructions or box are missing, it is still considered COMPLETE if
these deficiencies are mentioned in the notes. However, for more serious
deficiencies, the listing must be marked as INCOMPLETE, and for very serious
deficiencies, it must be listed as a custom item.

Well, I guess the problem is in the definition of “serious” and “very serious.” 
And saying “it’s on a case by case basis” won’t help those who genuinely want
to know how to list their sets without risking infringing.
(OTOH, rhetorical “what if” will still pop up anyway.)


  NEW: If instructions or box are missing, it is INCOMPLETE at best. It may not
even be able to be listed as INCOMPLETE if the essence of the set is missing
(all the minifigures in an IP set) or if only a small portion of the whole is
present (i.e. a single minifigure or a part).

Wasn’t there a tolerance for new, not yet catalogued, minifigures, when only
the set entry exists (so, without an inventory yet)?

Yes, there was. But frankly, they should have always been listed in the Custom
section. People still use the Custom section extensively when trying to list
things early, so we know this is a viable option.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: May 7, 2024 14:30
 Subject: Re: What is an incomplete set?
 Viewed: 66 times
 Topic: Terms and Policies
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Admin_Russell

Location:  USA, California
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BrickLink Administrator
In Terms and Policies, yorbrick writes:

  
  The newsletter does not mention a change either in the policy or the enforcement
of the policy. Nothing has changed in that regard.

As a ball-park figure, if a listing has less than 80% of the complete set contents,
it shouldn't be listed as incomplete. Another rule of thumb - everything
essential to the character of the set must be present, so for example, the signature
printed tile in Architecture sets must be included to list the set as INcomplete.

The newsletter was highlighting the most common problem with incomplete listings,
of which most are in USED condition. New items have different rules. Sets missing
instructions or boxes do not need to be listed as incomplete if these deficiencies
are mentioned in the notes - for USED items. Items listed as NEW must contain
the original packaging and instructions.

What is meant by this statement from the newsletter? Our Item Condition
policy only allows
certain parts of a set to be missing, such as instructions or original packaging,
to qualify it as Incomplete.


USED: If instructions or box are missing, it is still considered COMPLETE if
these deficiencies are mentioned in the notes. However, for more serious
deficiencies, the listing must be marked as INCOMPLETE, and for very serious
deficiencies, it must be listed as a custom item.

NEW: If instructions or box are missing, it is INCOMPLETE at best. It may not
even be able to be listed as INCOMPLETE if the essence of the set is missing
(all the minifigures in an IP set) or if only a small portion of the whole is
present (i.e. a single minifigure or a part).
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: May 6, 2024 19:39
 Subject: Re: What is an incomplete set?
 Viewed: 150 times
 Topic: Terms and Policies
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Admin_Russell

Location:  USA, California
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BrickLink Administrator
In Terms and Policies, Admin_Russell writes:
  In Terms and Policies, yorbrick writes:
  This comes from the May newsletter. I am now totally confused.

Listing incomplete sets

Let's talk about incomplete listings! Our Item Condition policy only allows
certain parts of a set to be missing, such as instructions or original packaging,
to qualify it as Incomplete.

When you list sets that are missing minifigures or just the minifigures from
a set, they should not be listed as an incomplete set. They are qualified as
'Custom items'. The process for listing them is the same, except that
you should check the 'Custom item' check box, as shown below.

Listing items as 'Custom' not only helps buyers in their search for specific
items, but it also helps keep our price guide more precise for sellers.


OK, so it seems if you remove the minifigures from a set, or sell part of a set,
that set can no longer be listed as incomplete but has to be listed as a custom
lot. What is an incomplete set. It says this policy change (?) is to keep the
price guide precise for sellers, but what are you comparing when looking at incomplete
sets?

If a set has 10 minifigures, and is missing 1, is it an incomplete set? What
about 5, or 9. According to the official statement missing all 10 is not an incomplete
set but a custom lot. So where is tge critical point?

Same with parts, how much can be missing and still be an incomplete set? And
if someone else has sold an incomplete set, how do I know how complete/incomplete
it was?

This seems to be a huge policy change, especially the part that an incomplete
set can only be missing the box and instructions. That was previously allowed
under the definition of a used but complete set, and my understanding was that
a used set could be complete if it was missing just the box and/or instructions,
but a seller should add comments to say these were missing.

The newsletter does not mention a change either in the policy or the enforcement
of the policy. Nothing has changed in that regard.

As a ball-park figure, if a listing has less than 80% of the complete set contents,
it shouldn't be listed as incomplete. Another rule of thumb - everything
essential to the character of the set must be present, so for example, the signature
printed tile in Architecture sets must be included to list the set as INcomplete.

The newsletter was highlighting the most common problem with incomplete listings,
of which most are in USED condition. New items have different rules. Sets missing
instructions or boxes do not need to be listed as incomplete if these deficiencies
are mentioned in the notes - for USED items. Items listed as NEW must contain
the original packaging and instructions.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: May 6, 2024 10:46
 Subject: Re: Complete List of Merged Part Variants
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 Topic: Catalog
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
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BrickLink Administrator
In Catalog, jmkiska writes:
  Is there a complete list of all of the part variants that were merged back in
February? I have seen the "Variant Project - overview" page. It states
how many items will be affected in the different examples, but doesn't list
all of the exact items that were affected by the merge. I'm trying to build.a
cross reference table so I can update several older MOCs that may contain the
older item numbers.

https://www.bricklink.com/help.asp?helpID=2626

The minifigure heads are still not completed.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 25, 2024 10:56
 Subject: Re: BLOCKED FROM WEBSITE
 Viewed: 128 times
 Topic: Technical Issues
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
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BrickLink Administrator
In Technical Issues, 9_lives_bricks writes:
  Over a month ago, Bricklink blocked us from their website, because we were taking
statistical data from the store ranking list to put on our personal excel spreadsheets.
We have sent multiple emails to Bricklink, asking to resolve this issue and
we have yet to receive any replies to our requests. Also, our service provider
cannot change our IP address and resetting our router also does not change our
IP. We need this resolved soon. Does anyone know how we can contact Bricklink
by phone, or how we can fix this problem?

Did you receive a confirmation of your Help desk inquiry with a ticket number?
We are seeing evidence recently that some tickets are not getting through.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 25, 2024 10:45
 Subject: Re: parts in non existent colors deleted
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 Topic: Colors
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Admin_Russell

Location:  USA, California
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BrickLink Administrator
In Colors, adpb writes:
  Hello,

The Bricklink administration removed one of my selling listings. The reason was
that the parts were listed in a non existent color.
The part was actually a genuine lego part, listed in the correct color. Only
was it never released in an official set, so it does not show up in the color
guide in any set. Is it no longer allowed to list such parts? As far as i know
this type of parts could be obtained in a legal way from a pick a brick wall.

Please tell us which part it was that was removed. It could have been a mistake,
but it could have also been an unwritten rule that we have had to enforce because
of the problem of fake parts. Unfortunately we do not have a log of deletions.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 19, 2024 11:38
 Subject: Re: Is dropshipping allowed?
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 Topic: Help
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
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Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Help, infinibrix writes:
  In Help, peregrinator writes:
  In Help, Ra writes:
  In Help, peregrinator writes:
  In Help, Shintaku writes:
  I received an order from a recurring customer.
This time, the order has a different shipping address, a different name, and
the buyer says it is a gift and I should not specify any price or add any invoice
or bill to the envelope.
I clearly sense a dropshipping case here.

Is it allowed on bricklink?

I believe it's allowed, one wishes that buyers would be a bit more honest
though.

But a nothing says a dropshipper couldn't order from bricklink. Besides there
are tons of different reasons to ship to a different address: a gift, item you
were short on, completing a transaction, trades how and shipping to hotel, business
partner, relative that doesn't like the internet, friend that doesn't
want the hassle to setup a bl account.

Yes, to be clear a BrickLink seller can't dropship since BL sellers can only
list what they actually have in inventory (maybe an exception can be made for
inventory mistakes, etc.). But there isn't anything stopping people from
listing on e.g., eBay, and then dropshipping from BL.

Yes exactly this ^

Bricklink doesn't want people selling what they don't have to hand here
because that can create a bad buyer experience. However it will be of little
concern to Bricklink if the buyer is shopping from another platform and the goods
are drop shipping from Bricklink

The only time we step in is if the dropshipper is a professional buyer and starts
giving sellers a hard time about orders that didn't go well. Otherwise, we
tolerate them - because a lot of our sellers appreciate the business.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 17, 2024 00:53
 Subject: Re: Variants Thread - April 16
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 Topic: Catalog
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Catalog, axaday writes:
  In Catalog, rickcraine writes:
  In Catalog, axaday writes:
  In Catalog, Admin_Russell writes:
  Hello everyone,

I thought it would be good to give people an update on the variant project. As
of now, everything we announced would change in this post:

https://www.bricklink.com/message.asp?ID=1454437

has been completed, EXCEPT the decorated minifigure heads and new Help pages.

Link for the overview:

https://www.bricklink.com/help.asp?helpID=2625

Scheduled completion date is still the end of May.

I didn't realize 32064b was on the chopping block.

Wasn't there that whole controversy with that guy who claimed to have used
it in a "moc on top of a stud so therefore it was useful" even though
it cannot fit on top of a stud

32064b could go on a hollow stud. I would have spoken up on it, but I didn't
realize it was on the block.

We definitely could have talked about it on the catalog panel if the catalog
panel had EVER been consulted about this.

The catalog panel was informed of this merge project months before it was announced
publicly. But the purpose of the panel is to bring community voice to the development
team, not contribute to catalog policy.

We do address catalog policy when it comes up, but it's definitely a sideline
issue, as are all issues that relate to other BrickLink teams, like Marketplace
and Studio. Panel meetings are not the place to debate proposed variant merges.
The Forum is, and there was plenty of debate and even opportunity for more debate.

  There went a double handful of my catalog work and all the give-a-darn that I
had stockpiled. I think I'll go touch grass and see if it is everything
people talk it up to be.

We knew the hardest thing about this project was having to undo some work that
the community had done. The important thing moving forward, though, is that no
one is going to keep investing in that handful of variants that we removed. This
will also force us to consider more closely the addition of variants in the future,
to avoid this happening again.

And, like I said clearly before, we have a complete record of all modern inventory
change requests. They are all preserved in the Forum for those that want to see
what you discovered in your sealed sets. And the vast majority of your work is
still completely intact and helping other members, so let's not paint this
as a total loss.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 17, 2024 00:28
 Subject: Re: Variants Thread - April 16
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 Topic: Catalog
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Catalog, axaday writes:
  In Catalog, Admin_Russell writes:
  Hello everyone,

I thought it would be good to give people an update on the variant project. As
of now, everything we announced would change in this post:

https://www.bricklink.com/message.asp?ID=1454437

has been completed, EXCEPT the decorated minifigure heads and new Help pages.

Link for the overview:

https://www.bricklink.com/help.asp?helpID=2625

Scheduled completion date is still the end of May.

I didn't realize 32064b was on the chopping block.

It's been on the list since day one. The purpose was to remove distinctions
based on the shape of the axle hole.

32064c was renamed to 32064a and was retained.
 
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 16, 2024 20:16
 Subject: Variants Thread - April 16
 Viewed: 196 times
 Topic: Catalog
 Status:Open
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Hello everyone,

I thought it would be good to give people an update on the variant project. As
of now, everything we announced would change in this post:

https://www.bricklink.com/message.asp?ID=1454437

has been completed, EXCEPT the decorated minifigure heads and new Help pages.

Link for the overview:

https://www.bricklink.com/help.asp?helpID=2625

Scheduled completion date is still the end of May.
 
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 16, 2024 11:53
 Subject: Re: Store suspended - Fees
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 Topic: Help
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Admin_Russell

Location:  USA, California
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In Help, gizmocom writes:
  In Help, Dino writes:
  That is difficult to say. Sometimes it only takes hours, sometimes weeks. You
probably won't get an answer from the help desk.

In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren

Thank you. I do consider this a lesson learned!

Would be nice to think that someone would look at it soon considering this is
a one off blip in a very good selling record over many many years! ... again
realise it is my fault

Very good selling record and some pretty significant catalog contributions too:

https://www.bricklink.com/catalogListOld.asp?pg=1&uID=20949
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 16, 2024 11:50
 Subject: Re: Store suspended - Fees
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 Topic: Help
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
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Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren

Reinstated now.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 12, 2024 21:15
 Subject: Re: Item names cut off
 Viewed: 71 times
 Topic: Catalog Identification
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Catalog Identification, Admin_Russell writes:
  In Catalog Identification, Admin_Russell writes:
  In Catalog Identification, axaday writes:
  In Catalog Identification, joshbeagrie writes:
presumably
  after "with groove" was removed.

That's what the change log shows. Sloppy copy and pasting.

No, the public form cuts off at 150 characters. The full name is pasted into
the form, straight from the list of downloaded item names.

Once the project is done, we will check all item names for this cuttoff and repair
them. Between now and then, if you see issues, feel free to correct them.

Here are the remaining parts with names cut off - see the letters in red.

Finshed. Please let me know if you see others.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 12, 2024 17:56
 Subject: Re: US Tax Exemptions
 Viewed: 95 times
 Topic: Taxes
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
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BrickLink Administrator
In Taxes, BrickDeals writes:
  In Taxes, Admin_Russell writes:
  In Taxes, cosmicray writes:
  Yesterday I received two messages from one of the BL CE accounts, informing me
that US sellers are now able to submit their reseller certificate, in order to
be allowed tax exempt purchases.

I'm seeing no announcement about this in the Community. Is this official
? Personally, I do not see myself making use of it going forward, as I don't
wish to acquire additional inventory.

Nita Rae

Yes, it is official. However, we limited the scope of communication to members
who had initially shown interest in the development of this feature.

Hello Admin Russell,

I have in the past couple years sent a couple emails to the helpdesk requesting
this feature and have asked for the feature to be added on multiple occasions.
https://www.bricklink.com/message.asp?ID=1390647

I sent a helpdesk request under other issues.

Since I need to send in a couple pdfs, hopefully there will be an email address
to attach the documentation to.

Alex

Use the link in this Help page for the exact email address:

https://www.bricklink.com/help.asp?helpID=2467#exemptions

email address: bricklink@support.lego.com

subject line: US tax exemption


You should be able to send an attachment when using the email address.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 12, 2024 17:51
 Subject: Re: US Tax Exemptions
 Viewed: 82 times
 Topic: Taxes
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Admin_Russell

Location:  USA, California
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BrickLink Administrator
In Taxes, watch505 writes:
  Great news! What's the turnaround time on processing certificates?

Kind Regards,

Andrew

Officially 2 weeks, but since we are focusing on this at the moment, it should
be considerably less.

https://www.bricklink.com/help.asp?helpID=2467#exemptions
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 12, 2024 17:49
 Subject: Re: Item names cut off
 Viewed: 61 times
 Topic: Catalog Identification
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Catalog Identification, Admin_Russell writes:
  In Catalog Identification, axaday writes:
  In Catalog Identification, joshbeagrie writes:
presumably
  after "with groove" was removed.

That's what the change log shows. Sloppy copy and pasting.

No, the public form cuts off at 150 characters. The full name is pasted into
the form, straight from the list of downloaded item names.

Once the project is done, we will check all item names for this cuttoff and repair
them. Between now and then, if you see issues, feel free to correct them.

Here are the remaining parts with names cut off - see the letters in red.
 
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 12, 2024 15:34
 Subject: Re: US Tax Exemptions
 Viewed: 78 times
 Topic: Taxes
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Taxes, Graham. writes:
  In Taxes, Admin_Russell writes:
  In Taxes, cosmicray writes:
  Yesterday I received two messages from one of the BL CE accounts, informing me
that US sellers are now able to submit their reseller certificate, in order to
be allowed tax exempt purchases.

I'm seeing no announcement about this in the Community. Is this official
? Personally, I do not see myself making use of it going forward, as I don't
wish to acquire additional inventory.

Nita Rae

Yes, it is official. However, we limited the scope of communication to members
who had initially shown interest in the development of this feature.

Good news. Is this LEGO group or just LEGO Bricklink?

Just BrickLink, and just for reselling. Non-profits like schools are currently
not covered.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 12, 2024 09:39
 Subject: Re: US Tax Exemptions
 Viewed: 92 times
 Topic: Taxes
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
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Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Taxes, cosmicray writes:
  Yesterday I received two messages from one of the BL CE accounts, informing me
that US sellers are now able to submit their reseller certificate, in order to
be allowed tax exempt purchases.

I'm seeing no announcement about this in the Community. Is this official
? Personally, I do not see myself making use of it going forward, as I don't
wish to acquire additional inventory.

Nita Rae

Yes, it is official. However, we limited the scope of communication to members
who had initially shown interest in the development of this feature.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 9, 2024 21:07
 Subject: Re: Item names cut off
 Viewed: 72 times
 Topic: Catalog Identification
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
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BrickLink Administrator
In Catalog Identification, axaday writes:
  In Catalog Identification, joshbeagrie writes:
presumably
  after "with groove" was removed.

That's what the change log shows. Sloppy copy and pasting.

No, the public form cuts off at 150 characters. The full name is pasted into
the form, straight from the list of downloaded item names.

Once the project is done, we will check all item names for this cuttoff and repair
them. Between now and then, if you see issues, feel free to correct them.

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