Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | peregrinator  | | Posted: | Apr 26, 2024 05:36 | | Subject: | Re: Order cancellation #24831248 | | Viewed: | 33 times | | Topic: | Problem Order | |
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| In Problem Order, Klocek_Studio writes:
| | Hi. Me and buyer decides to order cancelation.
Bricks was sended to me back. I full refunded them for buyer.
Problem is the status of order is "completed".
I think there is my miss. Buyer post me a negative feedback and argue with me
about brick condition. There was a few chipper bricks with "Bite marks"
and "yellowish" remarks. Customer ask me, she don't know about this
and posted me negative feedback.
Please help.
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Cancelling the order wouldn't prevent the buyer from leaving negative feedback.
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| Author: | rankster | | Posted: | Apr 26, 2024 03:58 | | Subject: | Re: Order cancellation #24831248 | | Viewed: | 31 times | | Topic: | Problem Order | |
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| Ask the buyer to set the status back to Shipped then you should be able to cancel
after refunding.
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| Author: | Klocek_Studio | | Posted: | Apr 26, 2024 03:37 | | Subject: | Order cancellation #24831248 | | Viewed: | 106 times | | Topic: | Problem Order | |
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| Hi. Me and buyer decides to order cancelation.
Bricks was sended to me back. I full refunded them for buyer.
Problem is the status of order is "completed".
I think there is my miss. Buyer post me a negative feedback and argue with me
about brick condition. There was a few chipper bricks with "Bite marks"
and "yellowish" remarks. Customer ask me, she don't know about this
and posted me negative feedback.
Please help.
|
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| Author: | matobrick | | Posted: | Apr 25, 2024 02:45 | | Subject: | Re: seller not responding,package packed 4 week | | Viewed: | 50 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | In Problem Order, matobrick writes:
| | In Problem Order, peregrinator writes:
| | In Problem Order, matobrick writes:
| | I don't know what to do next. The order has been packed for a week now.
I have already paid. The seller has read my messages, but has not responded.
should i report problem with the order with the link on the order detail form?
should I reverse the charge on paypal?
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File an NSS (Non-Shipping Seller) alert and start a PayPal claim.
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I do still want the order, and the seller has shipped out orders recently, but
most with complaints.
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Most with complaints???
| | I don't want to burn the bridge because I still want to order.
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You mean, you're ready to lose your money?
You paid and seller didn't ship neither reply to messages or e-mails???
File IMMEDIATELY an NSS (especially due to "Most with complaints".
It's just an Alert which means the seller "Hey, could you ship this!?".
There's no bridge notion. If the seller have had a life incident and can't
ship, he'll understand your concern. If not, it's a scam, a bozo, or
such.
Later on, PayPal claim.
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thanks
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| Author: | 1001bricks | | Posted: | Apr 24, 2024 17:57 | | Subject: | Re: seller not responding,package packed 4 week | | Viewed: | 49 times | | Topic: | Problem Order | |
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| In Problem Order, matobrick writes:
| | In Problem Order, peregrinator writes:
| | In Problem Order, matobrick writes:
| | I don't know what to do next. The order has been packed for a week now.
I have already paid. The seller has read my messages, but has not responded.
should i report problem with the order with the link on the order detail form?
should I reverse the charge on paypal?
|
File an NSS (Non-Shipping Seller) alert and start a PayPal claim.
|
I do still want the order, and the seller has shipped out orders recently, but
most with complaints.
|
Most with complaints???
| | I don't want to burn the bridge because I still want to order.
|
You mean, you're ready to lose your money?
You paid and seller didn't ship neither reply to messages or e-mails???
File IMMEDIATELY an NSS (especially due to "Most with complaints".
It's just an Alert which means the seller "Hey, could you ship this!?".
There's no bridge notion. If the seller have had a life incident and can't
ship, he'll understand your concern. If not, it's a scam, a bozo, or
such.
Later on, PayPal claim.
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| Author: | matobrick | | Posted: | Apr 24, 2024 16:59 | | Subject: | Re: seller not responding,package packed 4 week | | Viewed: | 52 times | | Topic: | Problem Order | |
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| In Problem Order, peregrinator writes:
| | In Problem Order, matobrick writes:
| | I don't know what to do next. The order has been packed for a week now.
I have already paid. The seller has read my messages, but has not responded.
should i report problem with the order with the link on the order detail form?
should I reverse the charge on paypal?
|
File an NSS (Non-Shipping Seller) alert and start a PayPal claim.
|
I do still want the order, and the seller has shipped out orders recently, but
most with complaints. I don't want to burn the bridge because I still want
to order. do you think it will matter if I send them one last message warning
I am going to start file complaints if they don't reply or ship?
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| Author: | matobrick | | Posted: | Apr 24, 2024 16:55 | | Subject: | Re: seller not responding,package packed 4 week | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, Dhobeck writes:
| | In Problem Order, matobrick writes:
| | I don't know what to do next. The order has been packed for a week now.
I have already paid. The seller has read my messages, but has not responded.
should i report problem with the order with the link on the order detail form?
should I reverse the charge on paypal?
I am a buyer. I don't sell. I don't use bricklink very much. Advice
would be helpful.
|
What do their terms say about shipping time.
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Shipping Policy and terms are blank.
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| Author: | peregrinator | | Posted: | Apr 24, 2024 15:38 | | Subject: | Re: seller not responding,package packed 4 week | | Viewed: | 47 times | | Topic: | Problem Order | |
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| In Problem Order, matobrick writes:
| | I don't know what to do next. The order has been packed for a week now.
I have already paid. The seller has read my messages, but has not responded.
should i report problem with the order with the link on the order detail form?
should I reverse the charge on paypal?
|
File an NSS (Non-Shipping Seller) alert and start a PayPal claim.
|
|
| Author: | Dhobeck | | Posted: | Apr 24, 2024 13:33 | | Subject: | Re: seller not responding,package packed 4 week | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, matobrick writes:
| | I don't know what to do next. The order has been packed for a week now.
I have already paid. The seller has read my messages, but has not responded.
should i report problem with the order with the link on the order detail form?
should I reverse the charge on paypal?
I am a buyer. I don't sell. I don't use bricklink very much. Advice
would be helpful.
|
What do their terms say about shipping time.
|
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| Author: | matobrick | | Posted: | Apr 24, 2024 12:50 | | Subject: | seller not responding,package packed 4 week | | Viewed: | 117 times | | Topic: | Problem Order | |
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| I don't know what to do next. The order has been packed for a week now.
I have already paid. The seller has read my messages, but has not responded.
should i report problem with the order with the link on the order detail form?
should I reverse the charge on paypal?
I am a buyer. I don't sell. I don't use bricklink very much. Advice
would be helpful.
|
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| Author: | yorbrick | | Posted: | Apr 24, 2024 11:21 | | Subject: | Re: What would you do? | | Viewed: | 33 times | | Topic: | Problem Order | |
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| | | | | But as far as shipping the whole thing back for a full refund - isn't that
EU law? I don't see that you have a choice here.
|
Correct, and I accept returns. But as I offer an alternative solution, return
shipping costs would be on the account of the buyer. That's at least how
I see it. Would you agree in this situation?
|
If the item is damaged, the buyer should not pay for the return. Whereas if it
is change of mind, they should pay for it as long as you have made it clear in
your terms that the buyer pays for unwanted item returns.
I also wouldn't want to have to switch out arms in an old torso as a buyer
of it. If the buyer says the torso cracked when switching the arm, then you should
also then have to replace that. You could send them a replacement torso and ask
them to ship the one with the cracked arm back to you (at your expense) if you
wanted to switch the arm out yourself.
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| Author: | sasquatch_eater | | Posted: | Apr 24, 2024 10:55 | | Subject: | Re: What would you do? | | Viewed: | 29 times | | Topic: | Problem Order | |
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| In Problem Order, Gaston.La.Brick writes:
| | I sold and shipped an old classic Space set. The set was in good condition when
shipped. The buyer reports three problems:
1. One part is bent (hinge plate).
2. One plate 4 x 6 is broken (really: in two halfs!)
3. The one minifig in the set (classic space figure) has a cracked arm.
He asks to ship it back and get his money back.
I understand his frustration: a small'ish set with three defects is not good.
But I just didn't see the problems when shipping. Still my fault obviously,
but definitely not by intent.
I would rather suggest to send replacement parts:
1. Send a replacement part
2. Send a replacement part
3. Send a replacement arm (not the whole minifig)
Would you consider this a good solution?
If the buyer would persist in sending the set back, how would you handle it?
Thank you for your feedback.
|
If I was the buyer this would be enough for me but it really depends on what
they think.
--Claude
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| Author: | zorbanj | | Posted: | Apr 24, 2024 09:25 | | Subject: | Re: What would you do? | | Viewed: | 47 times | | Topic: | Problem Order | |
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| In Problem Order, Gaston.La.Brick writes:
| | I sold and shipped an old classic Space set. The set was in good condition when
shipped. The buyer reports three problems:
1. One part is bent (hinge plate).
2. One plate 4 x 6 is broken (really: in two halfs!)
3. The one minifig in the set (classic space figure) has a cracked arm.
He asks to ship it back and get his money back.
I understand his frustration: a small'ish set with three defects is not good.
But I just didn't see the problems when shipping. Still my fault obviously,
but definitely not by intent.
|
Or the buyer is lying, and trying to replace broken parts with the good parts
you sent. Was the packaging damaged? The box would have to be crushed for 1 and
2 to occur. I suppose #3 is possible if you sent it without noticing the crack.
| | I would rather suggest to send replacement parts:
1. Send a replacement part
2. Send a replacement part
3. Send a replacement arm (not the whole minifig)
Would you consider this a good solution?
|
Only if you ask the buyer and they agree to it. Sending the replacement arm is
risky, the buyer might crack the torso.
| | If the buyer would persist in sending the set back, how would you handle it?
|
Depends on whether or not you think the buyer is being honest.
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| Author: | v100Bricks | | Posted: | Apr 24, 2024 08:31 | | Subject: | Re: What would you do? | | Viewed: | 42 times | | Topic: | Problem Order | |
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| | | | | But as far as shipping the whole thing back for a full refund - isn't that
EU law? I don't see that you have a choice here.
|
Correct, and I accept returns. But as I offer an alternative solution, return
shipping costs would be on the account of the buyer. That's at least how
I see it. Would you agree in this situation?
|
If the item is damageded or not as described (both of which appear to apply)
then it is for you to absorb the cost of return shipping. A buyer shouldnt be
out of pocket for a "faulty" item.
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| Author: | Gaston.La.Brick | | Posted: | Apr 24, 2024 07:35 | | Subject: | Re: What would you do? | | Viewed: | 47 times | | Topic: | Problem Order | |
|
| In Problem Order, peregrinator writes:
| | In Problem Order, Gaston.La.Brick writes:
| | I sold and shipped an old classic Space set. The set was in good condition when
shipped. The buyer reports three problems:
1. One part is bent (hinge plate).
2. One plate 4 x 6 is broken (really: in two halfs!)
3. The one minifig in the set (classic space figure) has a cracked arm.
He asks to ship it back and get his money back.
I understand his frustration: a small'ish set with three defects is not good.
But I just didn't see the problems when shipping. Still my fault obviously,
but definitely not by intent.
I would rather suggest to send replacement parts:
1. Send a replacement part
2. Send a replacement part
3. Send a replacement arm (not the whole minifig)
Would you consider this a good solution?
If the buyer would persist in sending the set back, how would you handle it?
Thank you for your feedback.
|
For #3 I would suggest sending a replacement torso, if you have one - I don't
think the buyer should have to remove the cracked arm and put a new arm in its
place.
|
I understand. However, it's a classic space torso with full gold moon. So
replacements for this part are rare.
| | But as far as shipping the whole thing back for a full refund - isn't that
EU law? I don't see that you have a choice here.
|
Correct, and I accept returns. But as I offer an alternative solution, return
shipping costs would be on the account of the buyer. That's at least how
I see it. Would you agree in this situation?
|
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| Author: | peregrinator | | Posted: | Apr 24, 2024 07:21 | | Subject: | Re: What would you do? | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, Gaston.La.Brick writes:
| | I sold and shipped an old classic Space set. The set was in good condition when
shipped. The buyer reports three problems:
1. One part is bent (hinge plate).
2. One plate 4 x 6 is broken (really: in two halfs!)
3. The one minifig in the set (classic space figure) has a cracked arm.
He asks to ship it back and get his money back.
I understand his frustration: a small'ish set with three defects is not good.
But I just didn't see the problems when shipping. Still my fault obviously,
but definitely not by intent.
I would rather suggest to send replacement parts:
1. Send a replacement part
2. Send a replacement part
3. Send a replacement arm (not the whole minifig)
Would you consider this a good solution?
If the buyer would persist in sending the set back, how would you handle it?
Thank you for your feedback.
|
For #3 I would suggest sending a replacement torso, if you have one - I don't
think the buyer should have to remove the cracked arm and put a new arm in its
place.
But as far as shipping the whole thing back for a full refund - isn't that
EU law? I don't see that you have a choice here.
|
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| Author: | Gaston.La.Brick | | Posted: | Apr 24, 2024 07:05 | | Subject: | Re: What would you do? | | Viewed: | 40 times | | Topic: | Problem Order | |
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| Note: it's a set from 1982. Doesn't excuse the broken parts, but could
maybe shed some context (like on the crack in the minifig's arm).
|
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| Author: | Gaston.La.Brick | | Posted: | Apr 24, 2024 07:02 | | Subject: | What would you do? | | Viewed: | 175 times | | Topic: | Problem Order | |
|
| I sold and shipped an old classic Space set. The set was in good condition when
shipped. The buyer reports three problems:
1. One part is bent (hinge plate).
2. One plate 4 x 6 is broken (really: in two halfs!)
3. The one minifig in the set (classic space figure) has a cracked arm.
He asks to ship it back and get his money back.
I understand his frustration: a small'ish set with three defects is not good.
But I just didn't see the problems when shipping. Still my fault obviously,
but definitely not by intent.
I would rather suggest to send replacement parts:
1. Send a replacement part
2. Send a replacement part
3. Send a replacement arm (not the whole minifig)
Would you consider this a good solution?
If the buyer would persist in sending the set back, how would you handle it?
Thank you for your feedback.
|
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| Author: | vrod2000 | | Posted: | Apr 23, 2024 08:43 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 33 times | | Topic: | Problem Order | |
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| I was excited that I could choose the transaction and report it.
A reply came back quickly and said that I missed the 180 day window for making
a claim.
I located all the emails where the seller and I both noticed the tracking and
saw it left Germany and was going back inside the USA (Where tracking stops).
If you look up the tracking number now, it says delivered. The seller was just
trying to cast doubt on this, but I showed him his own email where he is telling
me "look at that last line" ...it means it is back in the USA now.
The seller and I exchanged a few emails yesterday. As soon as I asked him "So,
can I get 50% of the product refunded now?" He ghosted me.
I cannot believe that people can act like that.
Since Bricklink purged my order (without me even knowing), I cannot even leave
a warning to others, much less a review. 
Since this has happened, I have not purchased anything on Bricklink.
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| Author: | zorbanj | | Posted: | Apr 22, 2024 10:17 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 58 times | | Topic: | Problem Order | |
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| https://www.bricklink.com/help.asp?helpID=110
How to Complete a Non-Shipping Seller Alert:
Go to the Problem Order page and select an option to cancel the order. This option
will appear two weeks after initiating the Non-Shipping Seller Alert.
In Problem Order, Mkwill96 writes:
| | Hi, I am having an issue with a seller that does not respond to any of my messages
and is refusing to ship the order after payment. It has been a month since payment
was made and seller constantly lies about shipping dates, says they'll be
shipped in 2 days only to delay it and not respond to me after. On one of the
orders I've cancelled he's said that he's initiated a refund, it
has been 2 weeks since and I haven't received my money back so I contacted
my bank, only to be told that no refund was initiated.
I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.
These orders are about £2.5k in total and I really need some advice and guidance
on what to do here. Any help is appreciated, many thanks!
Seller 'Collectabrick'
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