Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Starship  | | Posted: | Feb 27, 2024 17:11 | | Subject: | Re: Suspended store due to NSS | | Viewed: | 63 times | | Topic: | Help | |
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Current backlog is a few weeks.
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It is NOT "a few weeks" I have had an NSS pending since December, the
buyer got a full refund and the delivery of the items, and you folks still won't
do anything to remove it.
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| Author: | Starship | | Posted: | Feb 6, 2024 19:22 | | Subject: | Re: are there any other admins here? | | Viewed: | 62 times | | Topic: | Problem Order | |
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| I am totally with you on this - a buyer filed a NSS on me for a lost shipment
in January and I have emailed the admins REPEATEDLY, begging them, pleading with
them, to remove it and showing them that I provided a full refund to the buyer
for the lost package. The NSS is still there a month later.
I think it is already a problem that BL has created a system that allows a buyer
to file an NSS without even contacting the seller first. If the seller had contacted
me and told me their package was lost I would have provided the refund immediately
and avoided the entire issue. Instead, the buyer didnt say anything to me, files
an NSS, and there is no recourse after that. I had to reach out to them, I provided
a full refund, and the buyer wont answer or acknowledge me or resolve the NSS.
I had to do all the work, I am the one out money here, and my reward is an NSS.
I literally have emailed BL every day pleading with them for help and to remove
the NSS. Nothing. I have asked them for an update or an explanation of what
to do next. Nothing. I asked them if they needed more documentation or proof
of the refund. Nothing. There is no one there, or if they are there they simply
do not care at all.
In Problem Order, brickulin writes:
| | I have been trying to write to the administrators for 14 days and no one is responding.
I am concerned with the fact that the buyer opened the NSS even though his order
was already delivered (he said it only after delivery without any contact, he
simply stated that I did not send the order), I can provide all the documents
about shipping and delivery (which I did via the helpdesk). I already sent it
2 weeks ago, unfortunately no one is responding, so I've been doing it every
day for the last week and still nothing, no response from the administrators.
How should I defend myself against theft when there are no admins?
thanks for any advice
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| Author: | Starship | | Posted: | Jan 10, 2024 11:15 | | Subject: | Re: USPS is getting worse :( | | Viewed: | 66 times | | Topic: | Shipping | |
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| I can see the problem right away, you said "USPS" and "Illinois"
which likely means the Chicago area postal service.
You're lucky you even got your package 
In Shipping, brac.brick writes:
| | In Shipping, agulus writes:
| | I just wonder how many of you are experiencing
the same problems with USPS?
- Media Mail very often is scanned 2-3 days
after dropping off at the post office
or not scanned at all. Is it only my local PO?
- I just dropped off a package on 1-3-2024
it was a Priority. It took 6 days to arrive
from IL to Texas like First Class.
Some time ago on Priority shipping label you got
delivery date and it was very accurate. Now it's gone
and it looks like they are doing whenever and whatever
they want 
It's so frustrating
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Never use Media Mail anymore, it's useless and super slow. Ground advantage
seems to lag in certain parts of the country - I have one in Texas which has
fallen off the radar - it just keeps saying "arriving late, in transit",
which is USPS speak for we don't know where the h-ll the package is. And
there is no difference between priority and ground advantage that i can see -
it takes the same amount of time. Completely agree with the frustrating .
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| Author: | Starship | | Posted: | Jan 3, 2024 14:26 | | Subject: | Re: Buyer Submitted NSS 3 Month After Delivery | | Viewed: | 53 times | | Topic: | Problem Order | |
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| If it makes you feel any better, I 100% agree with your frustration. Buyers
are able to report an order NSS at will, without even have to contact the buyer,
and the only remedy is to hope that some BL admin will take pity on you an remove
it. I had a package lost by USPS over the holidays, didn't know there was
a problem until the buyer filed a NSS saying I never mailed the package, eventhough
there was a tracking number provided to them. I provided them with a full refund,
ive eaten the cost of the shipping and the inventory, but no response from BL
about removing the NSS.
It is absolutely maddening to have to deal with taking a hit for something that
was beyond your control and also being tagged as a non shipping seller on top
of it.
In Problem Order, Devzpool writes:
| | Hello All,
I've been dealing with a VERY difficult buyer who's been complaining
nonstop about their order. The item was delivered in September, and they've
made fraudulent claim after fraudulent claim about the order. Yesterday, they
issued an NSS about the item, even though it was delivered, and they've even
sent me pictures after it was delivered.
I can't do anything besides post comments on the situation on the Problem
Detail page. I sent customer support a detailed letter outlining all of the correspondence
between me and the buyer, but I'm anxious about turnaround time. Is there
anything else I can do? The buyer is not being cooperative and is doing everything
in their power to get a refund they are not entitled to, especially since they've
since sent me a picture of the item fully built.
Any help would be sincerely appreciated.
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| Author: | Starship | | Posted: | Jan 8, 2022 10:55 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 84 times | | Topic: | Feedback | |
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| It is really sad to hear that a 100% feedback has been ruined and it sucks 
But I suspect the person who gave it to you has no idea of what the implication
is, and in the grand scheme of things, it really more of a psychological thing
than a practical thing. No one is not going to be buy from your store because
you have a one neutral feedback. Buyers look at the overall percentage and only
will have pause it there is significant amount of negative feedback.
The reality is that no one is 100% perfect all the time, no one can have 100%
perfect interactions, so give yourself a break and just accept that you are human
and let the buyer have their cancellation It is not worth making an issue out
of it.
In Feedback, ck.brick.lego writes:
| | My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
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| Author: | Starship | | Posted: | Jun 16, 2021 12:20 | | Subject: | Re: USPS Issues and Store Policy | | Viewed: | 41 times | | Topic: | Shipping | |
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| So actually, I am reading the Paypal terms and service, Section 4.1, Items Not
Received:
PayPal Buyer Protection for items that have not been shipped does not cover items
lost in transit. If the seller can provide within the required time frame valid
proof of shipment (as described in more detail in the PayPal Seller Protection
Policy), or a respective equivalent proving shipment and/or receipt as agreed
between PayPal and the seller, PayPal will refuse to grant PayPal Buyer Protection.
The second sentence seems to state that if I can show that it the item was sent
under the Paypal Seller Protection Policy , then I am covered here, and the Buyer
can't make a claim for items lost by the USPS in transit. Also the Paypal
Seller Protection Policy uses the term "or" when referring to items shipped and
items received, creating two different conditions. If a seller can establish
either of those conditions they are not liable for a lost parcel.
In Shipping, SylvainLS writes:
| | In Shipping, SecondChildhood writes:
| | In Shipping, SylvainLS writes:
| | In Shipping, Starship writes:
| | Good to know this stuff -- I am glad that I asked, didn't know about
the Paypal policies.
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You mean you registered with PayPal and never read the terms?
Then I have bad news for you: you owe them your firstborn (which is about what
hiring a lawyer to explain you the rules would have cost you, so it’s pretty
fair).
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Is sarcasm really called for here? Especially from a Discussions Moderator?
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It’s not “Nelson Muntz’s ha-ha!” sarcasm, it’s a “why am I not surprised” remark,
accompanied with a “beware, that could bite you” joke.
You’ll note I’m also implying few read terms (PayPal’s or anyone else’s) and
fewer understand them.
That being said, when one uses a service professionally or even only intensively,
one is supposed to make the necessary efforts to understand what one is signing
for.
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| Author: | Starship | | Posted: | Jun 16, 2021 09:44 | | Subject: | Re: USPS Issues and Store Policy | | Viewed: | 46 times | | Topic: | Shipping | |
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| Good to know this stuff -- I am glad that I asked, didn't know about
the Paypal policies.
Thanks for the assistance !!
In Shipping, randyipp writes:
| | You can say whatever you want in your terms but the unfortunate side of selling
is that sometimes packages go missing, and as the seller it ultimately falls
on you. No one wants a lost package but it happens. As a seller I write off
1-3 packages a year with the understanding that anything I ship I can afford
to lose, or else I buy insurance for it.
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| Author: | Starship | | Posted: | Jun 16, 2021 09:08 | | Subject: | USPS Issues and Store Policy | | Viewed: | 167 times | | Topic: | Shipping | |
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| Sellers,
I keep running into issues with buyers where USPS packages are being delayed
or lost in transit, and it seems to be happening with increasing regularity these
days.
I don't mind buyer contacting me and letting me know there is an issue, but
it seems from these emails that there is implied assertion that I am ultimately
responsible for the delivery of the package by USPS.
I completely understand why a buyer would be upset and frustrated, I would be
too, but I am really struggling with the notion that as a seller I am supposed
to be acting a a guarantor for USPS. My thought is that so as long as there
is an initial scan by USPS (and these days I wait in line to ensure that it is
scanned by clerk), my responsibility is complete. I don't mind offering
suggestions or advice for lost packages after that. But as badly as I feel
about any lost package, I also don't feel like I need to step in and make
it right with refunds especially when a package is still in the USPS system.
I am curious to hear about other sellers' thoughts on this, and whether anyone
has a recommendation for a store policy on USPS delivery. I am contemplating
saying something along the line that "buyers have the option to purchase insurance
for any items purchased, but our store will not take responsibility for delivery
of an item once it has been tendered to USPS."
Appreciate other thoughts on this
Starship Brick
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USA, Illinois
