Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | mattkaupke  | | Posted: | Nov 28, 2023 14:45 | | Subject: | Re: Extension to fix order printing in Firefox | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| This is exactly what we do (but I think I use 120%). I cannot read the invoices
after the refund info was added. I'm too old to see that small. It's
been driving me nuts so I'm glad it's being fixed!
In Technical Issues, CanadaFirst writes:
| | In Technical Issues, BrickDeals writes:
| | In Technical Issues, zorbanj writes:
I'm not sure the problems are on Bricklink's end.
I don't use Firefox, but did a fresh install just to test it out. Orders
print just fine.
|
Ok, so the thing is, orders used to print bigger than they do now.
This changed when they changed the invoice page to include the refund information.
A workaround was found by printing orders at 150% which made them the same size
as they were before.
We usually print our orders scaled to 130% since it's big enough for our
pickers to see the details and saves us a few sheets of paper every day. This
used to work fine, all the information was there. Now, if we print at 130%, all
the info at the top right is gone. No shipping price, no previous orders and
so on.
We can print them at 110% in chrome and the info is still there, but it's
smaller than what we're used to and makes picking slightly slower as sometimes
6 and 8 can look similar etc.
From what I've seen, it does appear to be something bricklink did, but not
sure what it is.
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|
 |
| Author: | mattkaupke | | Posted: | Nov 28, 2023 14:41 | | Subject: | Re: Print Invoice To Scale Behaving Differently | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| same problems. The order border starts 1/4 way across the page and gets cut off
on the right side. There's no way to move it farther left.
This was a problem a bit years ago when they made some change and it was resolved
so hoping it is fixed quickly again!
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| Author: | mattkaupke | | Posted: | Oct 12, 2022 13:31 | | Subject: | Re: ShipStation - no way to enter BrickLink IOSS? | | Viewed: | 29 times | | Topic: | Shipping | |
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| I'm super late to this conversation - apparently I haven't had a VAT
order since I was forced onto ShipStation on PP a few months ago. I ran into
this problem today and got the same response from ShipStation. They said they
will pass on the recommendation, but seeing as they told you that a year ago,
I won't hold my breath.
I also ended up using Pirate Ship. I am more and more tempted to just switch
completely to PirateShip for my shipping. First class/FC international packages
are the same price as Shipstation, but if you use flat rate often, Pirate Ship
has cheaper flat rate prices.
|
|
| Author: | mattkaupke | | Posted: | Oct 12, 2022 13:26 | | Subject: | Paypal Labels no longer support IOSS No | | Viewed: | 107 times | | Topic: | Shipping | |
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| Since Paypal has moved to using ShipStation for the shipping labels I have had
so many problems.
The most recent is that ShipStation has nowhere on international shipments to
enter the IOSS number so the recipient will not be charged VAT twice. I chatted
with customer support and they said this feature is not available on their platform.
I like that the orders are automatically imported and the tracking numbers are
automatically exported to Paypal, but ShipSatation's service itself is clumsy,
slow, and insufficient.
I know BL has no control over Paypal's features, but for other users, FYI,
Pirate Ship does have the option to add an IOSS No. on international packages
and the price is the same (for USPS first class and FC international at least.)
Don't risk using Paypal labels now that this feature is gone, or you might
have unhappy customers getting double VATted.
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| Author: | mattkaupke | | Posted: | May 5, 2022 13:03 | | Subject: | Is there a way to auto-pay monthly fees | | Viewed: | 140 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Is there a setting that will auto-pay my monthly invoice when it is issued?
As there is no BL message that accompanies it and I don't get a notification
in the page header, the only way I ever see them is if I happen to open whatever
page it is that finally shows the payment due notification. It's not a page
I open often - the profile maybe? I stumbled upon it this morning only to realize
I hadn't paid my April fees.
Why can't I set it to auto charge my Paypal account or credit card upon receipt
of the invoice? Or is there a way to do this? Or maybe at least to get a message
in BL messages when an invoice is issued so I get a flag on the header?
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| Author: | mattkaupke | | Posted: | Jan 31, 2022 15:37 | | Subject: | Re: What paypal account do I need | | Viewed: | 35 times | | Topic: | Selling | |
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| In Selling, TheRoomOfBricks writes:
| | Hi
I am new to selling on bricklink and I have started to set up my store.
When I come to adding my PayPal dose my account need to be a personal paypal
or a business paypal account?
I don't what to get this wrong but at them moment I only have a personal
account with paypal. Do need to set up a business one?
Thanks for your help
Carl.
|
Get a business account then call Paypal and ask them to turn it into a "dynamic
micropayments account". This will save on fees for low value transactions.
There is no fee etc on a business account. It's just a category for them
and the format layout and features is more professional / less casual.
|
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| Author: | mattkaupke | | Posted: | Jan 31, 2022 15:33 | | Subject: | Re: New Paypal transition over to ShipStation | | Viewed: | 23 times | | Topic: | General | |
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| In General, par016 writes:
| | In General, MadiganStation writes:
| | You are able to configure those presets in ShipStation with the account that
PayPal sets up for you as well. I was just switched over today and it took me
maybe 5 min to add preset selections for all of my First Class Package weight
bands. Using the presets, I would say it takes about the same time to print a
label now with ShipStation vs previously through PayPal.
|
Thanks for this, I didn't see you could do this on first pass.
Do you know if the buyer get's an email with the tracking number from ShipStation
when the label is created?
-Pete
|
1) On the main page for Paypal click the truck icon that says something about
shipping or bulk shipping.
2) It takes you to your orders page on Shipstation. (Be aware! often my most
recent order is NOT included in here and I have to go do that one manually.)
3) Select any item for now by checking the box to the left of select all by using
the top box.
(Also be aware that if you enter a tracking # on a transaction without using
shipstation for the postage, that item will still show up in your "ready to ship"
orders. I complained to SS about this but there is no fix or way to remove an
item, so I have just been having to uncheck those orders EVERY SINGLE DAY.)
4) Then on the top right there is APPLY SHIPPING PRESET is now not grayed out
anymore. Select the drop down arrow. Instead of selecting a shipping option go
to the very bottom and pick "Manage User Presets."
5) Add new preset - green box top left.
6) follow instruction. I set up a "under 4oz" and a "5-8oz" option and so on.
(Pro tip! They appear alphabetically so mine are actually called "1) under 4oz"
and "2) 6oz USPS" so they appear in the order I want. If you label them 1-4.
5-8, 9-12 etc they will appear in order for you.) Make a separate one for each
weight class. (4 and under, 5-8, 9-12 I think it is, and 13-16.) Save them
7) Now when you are on your orders ready to ship page you can select the transactions
within a certain weight band and then choose the preset from your drop down.
Then select the ones in the next weight band and do the same thing. Then select
any that are priority... etc.
Last warning! They do not show up in order once you buy the labels. So if you
are used to just going down the PP confirmation page/list and cutting and pasting
tracking #s into your BL order summary page be aware that you will npw have to
match names from one screen to the other as they will not be in the same order
for some reason. I have dual monitors so it's not a big deal but it's
a pain and does slow down my shipping time.
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| Author: | mattkaupke | | Posted: | Jan 31, 2022 15:22 | | Subject: | Re: New Paypal transition over to ShipStation | | Viewed: | 19 times | | Topic: | General | |
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| | | I am still unaffected and I don’t understand what kind of business arrangement
can keep Pitney Bownes functioning for some people like 6 months after other
have transitioned. Why in the world did they not just flip a switch?
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One of my PP accounts has switched. The others have not yet.
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| Author: | mattkaupke | | Posted: | Jan 31, 2022 15:18 | | Subject: | Re: "squishing" issue with packages | | Viewed: | 31 times | | Topic: | Shipping | |
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| | | either. Solid, yes. It took some brute force to make this damage occur. Currently
arguing with the US Postal service over insurance coverage, but that's like
arguing with my mother in law, and she's been dead for over a decade.
|
NEVER insure through the post office. A condition of their insurance for EVERY
item is inspection and they will almost always claim it was not packaged to their
standards. They also will keep the item if they pay out ANY claim. Say you added
$100 insurance onto a $150 package because you figure worst case you can offer
the buyer to just keep the item for $50 and give them a $100 refund funded by
the insurance you bought. Or, you insure it for $200 and one of the two $100
items is damaged so you file a $100 claim. In order to pay out ANY of the claim
you MUST surrender the ENTIRE package to USPS and they keep it as a condition
of paying the claim. This is a somewhat recent thing. About a year or two ago
they went to requiring inspection even for a $10 claim and to insisting they
keep the whole package. I made this mistake when one of the items was damaged
and I had $100 insurance but filed a $10 claim because it was only $10 worth
of damage to the $100 item. They told me I had to surrender the whole thing in
order to get the $10. I had to drop the claim.
Use insurepost for insurance.
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| Author: | mattkaupke | | Posted: | Jan 31, 2022 15:08 | | Subject: | Re: Anyone else having issue loading shipstation? | | Viewed: | 20 times | | Topic: | Shipping | |
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| | | BrickLink integration is something that Pirate Ship seems to be considering,
but I have no idea of the time frame. They might make it a priority if more people
suggest it to them. IMO there's probably more than a few BL sellers who would
make the switch if it became a reality, given the dissatisfaction with ShipStation.
|
I hate shipstation so far but I won't be changing to something else until
auto address input integrated with either PP or BL is a feature. I am not cutting
and pasting addresses for each order.
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| Author: | mattkaupke | | Posted: | Jan 29, 2020 14:05 | | Subject: | Brickarms inventory | | Viewed: | 166 times | | Topic: | Catalog | | Status: | Open | |
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| I had a crazy week last week and didn't get a chance to manually pull my
Brickarms inventory before Lego kicked it off the site. I was hoping it would
be somewhere that I can still see what I had in my inventory. Does anyone know
if this is possible? Otherwise, I have absolutely no way to find them in my shelves
without access to the old listing details. Am I just going to have to stumble
across them over time as I pull other orders and see them? I was hoping they
would go into stockroom with no option to relist or something like that, not
just completely disappear. I should have screenshotted it so I had a record of
my previous inventory and its location, but didn't get a chance to between
when I saw the notice and when they pulled the listings.
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| Author: | mattkaupke | | Posted: | Jan 24, 2019 10:29 | | Subject: | Re: Feedback removal | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | | | Why would it be necessary to explain to the customer my individual expenditures?
For example, does amazon need to justify what they charge for shipping?
You do know what it will cost to post, it’s the number in the shipping cost box
at checkout. The buyer doesn’t determine what is or isn’t the cost associated
with a purchase, they simply agree or not. It’s not the customers right to decide
what my real costs are as a seller as they don’t pay my bills (literally not
indirectly). Not knowing the real costs of the seller is not the same as being
conned.
|
You are not amazon though. Most sellers here charge reasonable postage charges
and most buyers can accept that if a seller says it is going to cost $X to post
it will cost that. Some charge exact shipping, some charge a little more. I don't
think anyone really cares about the small incidental expenses.
Imagine there are three postage bands for the weight of the item you have purchased,
one costing £2.95, one £5.05 and the last one £12.12, and the cost depends on
the size of the item. I use these as they are real examples here, but of course
it is complicated in that other options are available. But you don't know
the size of the item. Now if the seller tells you it will cost £14 to post, it
seems to the buyer that this is going to have to go as a large parcel, with a
little extra to cover incidental costs. So they argree and pay. Then when it
arrives, the buyer can see that the seller was able to use the £2.95 band, the
extra was there as profit for the seller. You agreed to the postage costs upfront,
so you cannot complain that the seller overcharges for postage. How do you feel
when you realise the seller quotes based on something that looks like the top
band for large parcels, then uses a lower one for smaller parcels?
Would you prefer for buyers to contact you before ordering and ask why the postage
is so high, for what the buyer thinks should be a small parcel, but you are being
charged a large parcel?
|
As I’ve said, we’re not talking about a large discrepancy. I do have a single
s/h charge. It’s $4.99 for standard mail for any order size
which is closely related to actual cost on average. Minimum postage is $3.66
plus all associated fees/materials/etc.
|
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| Author: | mattkaupke | | Posted: | Jan 24, 2019 10:28 | | Subject: | Re: Feedback removal | | Viewed: | 29 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | | | I must agree with what the others have said... you see what you pay, you can
agree or disagree. I don't see why your stance would shift from agree to
disagree if you found out that what you paid was spent relatively less on postage
and more handling than you had imagined.
|
Out of interest, would you buy from them again knowing they overcharge for postage?
|
If they had what I was looking for at the best price/best service? Absolutely.
|
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| Author: | mattkaupke | | Posted: | Jan 24, 2019 09:20 | | Subject: | Re: Feedback removal | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | That the cost of the label and not
| | a penny more is all that is reasonable to be charged for an item. There are so
many costs associated with a purchase that it doesn’t make sense to me to individually
itemize everything on a per transaction basis and rather just roll it all into
a single s/h charge.
|
I don't think that is the case. Reasonable expenses are fine.
I prefer to see a single S+H charge but it should be related to what it costs
to post.
|
I do have a single s/h charge. It’s $4.99 for standard mail for any order size
which is closely related to actual cost on average. Minimum postage is $3.66
plus all associated fees/materials/etc.
|
|
| Author: | mattkaupke | | Posted: | Jan 24, 2019 09:15 | | Subject: | Re: Feedback removal | | Viewed: | 23 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | In Suggestions, mattkaupke writes:
| | In Suggestions, yorbrick writes:
| | In Suggestions, Bricks_NW_UK writes:
| | | |
It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
|
Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.
(By the way, we are totally against instant check out!)
|
Of course the customer accepted that would be the cost for postage, but then
later found out it was not true and that the seller is overcharging for postage
via IC. Should other buyers be warned about that? In my view, yes.
|
No warning is necessary through feedback as that information is available at
checkout. We’re all adults here and should be capable of making sound decisions
on our own. Additionally, I’d say the “actual” cost is rarely the actual cost.
The label may have cost $2, the baseline price is closer to $3.50 for USPS first
class,but there are certainly many more considerations when calculating shipping
(cost of materials, labels, tape, box or envelope, fuel and time to drop it off
(if I live 30mins from a post office my real costs may be higher than yours if
you’re close to a drop off)). Yes, $10 for shipping on a $2 label would probably
be excessive but we’re not talking about excessive here, nor should it matter
since it was what was agreed on with the buyer. Any poor feedback left is just
unreasonable.
|
Just because you are told something up front doesn't mean you shouldn't
comment on it.
For example, sellers often say something along the lines of "New doesn't
mean mint, new parts may have scratches" in their terms. If a seller sends out
heavily scratched new parts, should the buyer be allowed to comment via feedback?
After all, they agreed that parts may be scratched when they placed the order.
|
We’re not talking about a difference of opinion with regards to something that
is subjective. Though I think poor feedback should only be given in that situation
if the customer doesn’t receive good customer service to resolve the discrepancy.
But rather a customer making the determination after the fact that the charges
weren’t reasonable. Knowing full well what they were going to be going in. It
would be more akin to buying used parts and complaining they weren’t new, than
having a difference of opinion on their condition.
|
|
| Author: | mattkaupke | | Posted: | Jan 24, 2019 09:09 | | Subject: | Re: Feedback removal | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | In Suggestions, mattkaupke writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, mattkaupke writes:
| | Maybe it’s just me but I’m not sure it’s fair to allow buyers who use the Instant
Checkout feature to leave poor feedback relating to shipping costs. I totally
understand being surprised by a high shipping cost when being invoiced but there
are no surprises with instant checkout. It’s totally in the buyers court to make
the purchase with the costs known up front. Also, if invoicing and the shipping
and handling charges are clear in the terms tab, it should also be removable.
I’d really like to see a change made to the feedback policy that allows for removal
of feedback when the purchase is made through the Instant Checkout function.
It’s not reasonable to allow a buyer to damage the reputation of a seller for
something the buyer agreed to.
I'm underwhelmed with the support from BrickLink as far as feedback is concerned.
If the buyer or seller can show that they are completely without fault BrickLink
should be able to remove feedback that is unwarranted.
|
Just because a buyer agrees to something, it does not neccessarily mean he/she
loves it.
Just because buyer or seller is not at fault it does not mean a transaction is
neccessarily positive.
Robert
|
It still doesn’t warrant damaging the reputation of the seller. The buyer didn’t
“not love it” enough to go to another seller or not make the purchase. It’s an
agreed upon thing. It wasn’t a lack of service or any justifiable reason.
|
So would you tell the buyer upfront that the "postage" charge is broken down
into $1 for this, $1 for that, and another $2 for this, and so on? So that they
know you are adding lots of other charges into it.
Sometimes I don't know what something will cost to post, as I don't have
it in hand. If a seller tells me it is going to cost what a large parcel costs
to post, I assume it is a large parcel and agree to it. If it later turns out
it wasn't a large parcel and was posted for a much lower price then I feel
conned that I was overcharged for postage, even though I agreed to it. Leaving
feedback saying this in that case is justifiable.
|
Why would it be necessary to explain to the customer my individual expenditures?
For example, does amazon need to justify what they charge for shipping?
You do know what it will cost to post, it’s the number in the shipping cost box
at checkout. The buyer doesn’t determine what is or isn’t the cost associated
with a purchase, they simply agree or not. It’s not the customers right to decide
what my real costs are as a seller as they don’t pay my bills (literally not
indirectly). Not knowing the real costs of the seller is not the same as being
conned.
|
|
| Author: | mattkaupke | | Posted: | Jan 24, 2019 08:42 | | Subject: | Re: Feedback removal | | Viewed: | 23 times | | Topic: | Suggestions | |
|
| In Suggestions, Bricks_NW_UK writes:
| | | |
It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
|
Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.
(By the way, we are totally against instant check out!)
|
Can I ask why you’re against instant checkout?
|
|
| Author: | mattkaupke | | Posted: | Jan 24, 2019 08:39 | | Subject: | Re: Feedback removal | | Viewed: | 20 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | In Suggestions, Bricks_NW_UK writes:
| | | |
It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
|
Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.
(By the way, we are totally against instant check out!)
|
Of course the customer accepted that would be the cost for postage, but then
later found out it was not true and that the seller is overcharging for postage
via IC. Should other buyers be warned about that? In my view, yes.
|
Please don’t take this as condescending in any way. I really do want to better
understand the community.
I’d really like to know if this mindset applies to other places too. I’ve honestly
never had anyone complain about shipping in any other place I’ve sold items online
other than here on bricklink. It seems to me to be a unique perspective that
is limited to BrickLink and nowhere else. That the cost of the label and not
a penny more is all that is reasonable to be charged for an item. There are so
many costs associated with a purchase that it doesn’t make sense to me to individually
itemize everything on a per transaction basis and rather just roll it all into
a single s/h charge. Honestly, when I first started using BrickLink it was entirely
too complicated to figure out what the costs were going to be before making a
purchase I avoided it for buying more often than not. So, as a seller now, I
try to make it as simple as possible for any perspective buyers by having a single
charge upfront and available for them to see and know before buying. Rather than
having complex tables and numerous fees to try and add up before committing to
the purchase.
|
|
| Author: | mattkaupke | | Posted: | Jan 24, 2019 08:24 | | Subject: | Re: Feedback removal | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, mattkaupke writes:
| | Maybe it’s just me but I’m not sure it’s fair to allow buyers who use the Instant
Checkout feature to leave poor feedback relating to shipping costs. I totally
understand being surprised by a high shipping cost when being invoiced but there
are no surprises with instant checkout. It’s totally in the buyers court to make
the purchase with the costs known up front. Also, if invoicing and the shipping
and handling charges are clear in the terms tab, it should also be removable.
I’d really like to see a change made to the feedback policy that allows for removal
of feedback when the purchase is made through the Instant Checkout function.
It’s not reasonable to allow a buyer to damage the reputation of a seller for
something the buyer agreed to.
I'm underwhelmed with the support from BrickLink as far as feedback is concerned.
If the buyer or seller can show that they are completely without fault BrickLink
should be able to remove feedback that is unwarranted.
|
Just because a buyer agrees to something, it does not neccessarily mean he/she
loves it.
Just because buyer or seller is not at fault it does not mean a transaction is
neccessarily positive.
Robert
|
It still doesn’t warrant damaging the reputation of the seller. The buyer didn’t
“not love it” enough to go to another seller or not make the purchase. It’s an
agreed upon thing. It wasn’t a lack of service or any justifiable reason.
|
|
| Author: | mattkaupke | | Posted: | Jan 24, 2019 08:18 | | Subject: | Re: Feedback removal | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | In Suggestions, Bricks_NW_UK writes:
| | | |
It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
|
Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.
(By the way, we are totally against instant check out!)
|
Of course the customer accepted that would be the cost for postage, but then
later found out it was not true and that the seller is overcharging for postage
via IC. Should other buyers be warned about that? In my view, yes.
|
No warning is necessary through feedback as that information is available at
checkout. We’re all adults here and should be capable of making sound decisions
on our own. Additionally, I’d say the “actual” cost is rarely the actual cost.
The label may have cost $2, the baseline price is closer to $3.50 for USPS first
class,but there are certainly many more considerations when calculating shipping
(cost of materials, labels, tape, box or envelope, fuel and time to drop it off
(if I live 30mins from a post office my real costs may be higher than yours if
you’re close to a drop off)). Yes, $10 for shipping on a $2 label would probably
be excessive but we’re not talking about excessive here, nor should it matter
since it was what was agreed on with the buyer. Any poor feedback left is just
unreasonable.
|
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