Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | bb373892  | | Posted: | Jan 22, 2018 19:33 | | Subject: | Re: Sellers who smoke should let buyers know | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, FergH0va writes:
| | As a smoker, I agree.
I don't smoke inside my home (That's where I keep my stuff!). I can't
stand the smell of smoke on my things, if you can believe it.
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I'm exactly the same, Ferg - I totally get it, I've smoked outside for
years before it became the law in my state. I don't even like the smell on
me (I always wash my hands afterward).
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| Author: | bb373892 | | Posted: | Sep 16, 2017 22:32 | | Subject: | Re: Where are our manners gone?! | | Viewed: | 75 times | | Topic: | Suggestions | |
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| | VERY well said, Dave! I agree 100%! |
| Author: | bb373892 | | Posted: | Sep 16, 2017 21:56 | | Subject: | Re: Tracking on orders placed | | Viewed: | 40 times | | Topic: | Suggestions | |
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| | +1 |
| Author: | bb373892 | | Posted: | Jan 24, 2017 19:19 | | Subject: | Re: Auto-ban Users That Request Custom Form Fraud | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, Heartbricker writes:
| | I can never be upset being elbow deep in LEGO pieces all day 
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Heartbricker, thank you so much for the kind words! And being elbow-deep in Lego
pieces IS an awesome place to be, definitely - that's the attitude and spirit
I am 100% going to aspire to (cannot go wrong with that!).
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| Author: | bb373892 | | Posted: | Jan 23, 2017 19:38 | | Subject: | Re: Auto-ban Users That Request Custom Form Fraud | | Viewed: | 37 times | | Topic: | Suggestions | |
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| Hi folks! I didn't realize my well-intentioned submission would generate
so much healthy debate - clearly this is a passionate subject, raised-more-often-than-I-had-realized.
Sorry if I was beating a dead horse here and mea culpa. I didn't see it raised
in the suggestions I scanned through.
All that said, there's been some really good perspectives raised in the comments
above (in no particular order):
- A preference to allow the seller to deal with this as they see fit to keep
this as open a market as possible (I think I summed that up right - if not, please
correct me)
- A preference to protect honest sellers from losing orders to the rare less
scrupulous seller and/or earning negative feedback unfairly (that was where my
submittal stemmed from - had noticed several sellers that encountered this before)
- A sense this isn't cosmically that big of a deal; when it does come up,
9/10 times it all works out and if not, it's probably just as well
- If I don't want to deal with this when I open my store, simply don't
sell internationally  (an accepted cost of doing business, basically)
I admit after reading all the feedback, I still feel suggesting a basic criterion
(5, 10, 100 complaints, whatever it is) to protect the seller's interests
is not a bad idea. Not an optimal idea obviously based on the open market perspective
some fervently support, and that's cool. Isn't that what community is
all about?
I do wonder though - if this does comes up often in the forums and I'm a
latecomer to the conversation, isn't that in and of itself an indicator of
some kind? Just something to consider.
Lastly, thank you to all of your for all your terrific work in the forums - as
a future seller I have learned SOOOOO much from your thoughts, ideas, and advice
to others. This truly is a wonderful, community-minded place!
R,
Sandy
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| Author: | bb373892 | | Posted: | Jan 23, 2017 19:12 | | Subject: | Re: Auto-ban Users That Request Custom Form Fraud | | Viewed: | 34 times | | Topic: | Suggestions | |
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| In Suggestions, ToddMyers writes:
| | The argument is not to immediately ban a buyer on a first offense. Sure, go
ahead and educate on the first offense. Educate on the second offense. Educate
on the third offense, even. But if a buyer persists in asking sellers to commit
fraud, over and over again, that buyer is not interested in being educated and
you know as well as I do that there will be an unscrupulous seller who takes
them up on it, and that takes a sale away from the honest seller, putting them
at a disadvantage. I would prefer that no sale happen for anyone rather than
allowing a buyer to hunt for sellers willing to commit fraud for them.
This has all be argued before in the forum, and beyond what I've already
said, I'm not gonna rehash it all in this thread. I'm sure a forum search
will provide all arguments that are out there, and from their inaction to date,
it seems that Bricklink has already make a choice to allow buyers to freely request
fraudulent activity.
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Todd,
You represented my personal observation and what drove me to submit this perfectly,
thank you! I appreciate the good back and forth dialogue I am reading. Nothing
wrong with educating ME here either!
| | This suggestion is a waste of time not because it's without merit, but because
Bricklink has already chosen to ignore the issue.
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That would be a sincere bummer. If it's coming up this often and new folks
coming in continue to raise it (such as me), perhaps it will be addressed with
some happy medium at some point..
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| Author: | bb373892 | | Posted: | Jan 23, 2017 19:04 | | Subject: | Re: Auto-ban Users That Request Custom Form Fraud | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, Heartbricker writes:
| | In Suggestions, calibrick writes:
| | Respectfully recommend an auto-ban of any user that requests a seller lie on
customs forms based on a specific criteria (e.g., 5 unique seller complaints
for the same username). Note this in the buyer guide/help context (against the
rules, fraud, account will be auto-banned).
Worse, some buyers are punishing sellers by leaving negative feedback when they
are merely being good, fair-minded citizens that are following federal regulations
and complying with the LAW.
My understanding is that this is not the first time this has been requested.
Seems to me this could be a field appended to the existing database that is populated
by admins based on seller complaints as a regulatory-minded service to the seller
community.
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How has this been a problem for you if your store shows 0 sales?
Not sure it's necessary to bother BL help desk with something you haven't
had a problem with...
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I was being community-minded vs. representing a personal issue. I've
seen an awful lot of this raised in the forums over the past several years...
it's clearly a problem. 
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| Author: | bb373892 | | Posted: | Jan 22, 2017 17:12 | | Subject: | Auto-ban Users That Request Custom Form Fraud | | Viewed: | 274 times | | Topic: | Suggestions | | Status: | Discarded | |
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| Respectfully recommend an auto-ban of any user that requests a seller lie on
customs forms based on a specific criteria (e.g., 5 unique seller complaints
for the same username). Note this in the buyer guide/help context (against the
rules, fraud, account will be auto-banned).
Worse, some buyers are punishing sellers by leaving negative feedback when they
are merely being good, fair-minded citizens that are following federal regulations
and complying with the LAW.
My understanding is that this is not the first time this has been requested.
Seems to me this could be a field appended to the existing database that is populated
by admins based on seller complaints as a regulatory-minded service to the seller
community.
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| Author: | bb373892 | | Posted: | Jan 22, 2017 16:50 | | Subject: | Re: Bricklink clean up improperly listed items! | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, j7r7o7c7k7 writes:
| | There are already rules in place for this. But I see it time and time again.
New - was built once and displayed.
Complete - missing figs, missing this part, different color on this part.
Sealed - box opened to verify contents.
There are several others, fakes listed under real. etc etc etc
Im sure others here can post about others things like this that are wrong.
But the rules are there, can you guys start cleaning them up? We shouldn't
have to report ever one we see. And there is a good chance if a seller listed
one wrong they have more. And its not just a mis-click. I would think there would
be some kinda search on you guys end where you can put complete and missing in
the same search and could clear up a ton of the bad listings. Maybe not, but
can it be worked on? Cause what good is clicking the exclude incomplete if its
listed as complete. Or looking at new if the used is listed as new. You have
the rules, enforce them!!!!
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It's a shame this was discarded. I see a LOT of value in this idea, quite
frankly.
I would assume it's a matter of cost - is the labor available to police seller
listings? Could that be offset by some code that searches for items listed as
complete but have a comment with "missing" tagged to it? Sealed with "open/opened"
tagged to it? That could be a compromise (until people figure out alternative
words to use).
Maybe another alternative is to instead focus on enforcement/punishment if reported
on, as some (not all - some people are just jerks - but def some!) may be based
on seller misunderstanding or not bothering to read the rules.
First time reported/caught: a polite warning (upon admin verification of the
problem). If not resolved within 30 days, that store is locked by admin until
resolved. Second time reported/caught: if more than a single item (I can see
someone accidentally missing an item the first fix if they have a lot), your
store is locked for 30-60 days automatically. Hey, you KNEW. Third time caught:
if admin review shows willing violation, the store is shut down and username/email
address banned.
I have to guess Bricklink has limited funds from our fees so have to balance
labor spent on this vs. labor spent on new features, etc. A level playing field
is important though!
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| Author: | bb373892 | | Posted: | Jan 22, 2017 16:41 | | Subject: | Re: Scam awareness idea | | Viewed: | 56 times | | Topic: | Suggestions | |
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| In Suggestions, Jamesf077 writes:
| | How about some safe buying advice on the loging page warning buyers of common
scams? I.E, brand new store with a massive inventory, lots of orders with no
feedback, prices too good to be true on rare, valuable and sought after items.
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I can see value to your suggestion as a fellow Bricklink buyer... but as a future
Bricklink seller or thinking from a new buyer POV, I know if I visited a site
for the first time and the first thing I saw were warnings of scams, I'd
immediately think this marketplace has some SERIOUS issues and might be put off
from even trying it.
Similarly, a checklist at the cart stage. There's no real criteria that would
also exclude the innocent that I can think of.
If not already present, perhaps a trigger for a new buyer at their first attempted
purchase *suggesting* they read a forum section on Buyer Rules and Guidance prior
to proceeding as this is their first purchase (which is an area that first reminds
them of their buyer responsibilities, a seller's responsibilities, and potential
watch items before proceeding. Which only comes up during a first purchase. That
might be the happy medium that services all end user perspectives without being
overly intrusive...?
Just an alternative suggestion!
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| Author: | bb373892 | | Posted: | Jan 22, 2017 16:33 | | Subject: | Change Proposal for Catalog Search/Browse Vie | | Viewed: | 62 times | | Topic: | Suggestions | | Status: | Discarded | |
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| Hi! I would like to submit a Software Change Proposal (SCP) for your Configuration
Change Board's (CCB's) consideration during the next requirements review
(based on a read of your report last year, it sounds like you have a CCB and
good process in place, which is completely awesome!!!).
I'm not conversant in your page/data field names, so: When browsing or searching
the catalog, say by color, the system does not "remember" or cache the color/category
list view I select in a single login session - even if I never leave the catalog.
For example, if I'm in Catalog-Parts-Colors-Dark Blue, select Technic, Connector
part category, and change my view to Thumbnail Gallery (vs. the default List
view) and THEN click on Colors in the navbar to browse to a different color,
I have to go through view selection all over again.
While it may not sound like a big deal, there is a latency to reload the part
category page each time. And it's kind of annoying when finding part numbers
for hundreds or thousands of parts over time. Ideally, the system would remember
the user's "view" selection throughout the logged-in session, at a bare minimum,
regardless of where in the catalog they click to.
The system DOES remember your view if you use the back key to navigate back to
the main color selection page. So there is code in there that I would guess is
repulling the database on the GUI each time, which refreshes the user selection
back to default, when a user revisits a catalog section from the top navbar.
Unsure of proper wording as I'm not too conversant on your field/page terms,
but I suspect it would be something like "The system shall retain the end user's
last-selected view preference within the catalog (List, List with Images, Thumbnail
Gallery, Category Summary, or Year Summary)for each logged-in session."
Ok, that is worded pretty lousy as I reread it, sorry! I think you get the gist
though. Thank you in advance for adjudicating this item, regardless of acceptance!
And thank you for all the hard work you and your team do for us. Bricklink has
been an invaluable resource for allowing me to part out older large sets for
assembly as part of my pain management regimen (discovering for the first time
a pure love of Legos five years ago at middle age! ) and soon, to be able
to sell all my extras to at least save a little bit of money on my new habit.
R,
Sandy Van Densen
User: "Calibrick"
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USA, California
