Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Poncke  | | Posted: | Apr 18, 2024 12:28 | | Subject: | Finally got my green brick | | Viewed: | 162 times | | Topic: | General | |
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| Didnt even realise. Got some delayed positive feedback from sellers
Pizza pizza pizza
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| Author: | Poncke | | Posted: | Apr 17, 2024 14:01 | | Subject: | Re: Sent an email to support 2.5 months ago | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, randyf writes:
| | In Help, Poncke writes:
| | I sent a ticket to support two and a half months ago and still havent received
a reply
I do not have enough words to express my frustration about this.
There is no ticket system, no ticket reference, not even an option to see the
ticket I logged, no option to follow up. Just absolutely nothing, and this place
is owned by Lego.
Baffling is an understatement.
How do I get a reply from bricklink?
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I wouldn't worry about it too much. Help is on the way. 
https://www.bricklink.com/message.asp?ID=1442600
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I logged a ticket there and went into a dark hole
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| Author: | Poncke | | Posted: | Apr 17, 2024 06:42 | | Subject: | Re: Sent an email to support 2.5 months ago | | Viewed: | 90 times | | Topic: | Help | |
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| In Help, minifig.only writes:
Well, thanks, found this bricklink@support.lego.com
Sent an email and got a ticket number. At least thats something
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| Author: | Poncke | | Posted: | Apr 17, 2024 06:41 | | Subject: | Re: offsite payment method | | Viewed: | 39 times | | Topic: | Payment Methods | |
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| In Payment Methods, Stellar writes:
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Else you can try emailing them directly to bricklink@support.lego.com
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THank you, that was helpful. Fingers crossed
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| Author: | Poncke | | Posted: | Apr 17, 2024 06:13 | | Subject: | Sent an email to support 2.5 months ago | | Viewed: | 145 times | | Topic: | Help | |
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| I sent a ticket to support two and a half months ago and still havent received
a reply
I do not have enough words to express my frustration about this.
There is no ticket system, no ticket reference, not even an option to see the
ticket I logged, no option to follow up. Just absolutely nothing, and this place
is owned by Lego.
Baffling is an understatement.
How do I get a reply from bricklink?
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| Author: | Poncke | | Posted: | Feb 15, 2024 15:20 | | Subject: | Re: Ideal as a payment method | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, WoutR writes:
| | In Suggestions, Familybuild writes:
| | In Suggestions, The_Boyz_Bricks writes:
| | In Suggestions, Familybuild writes:
| | Hello!
I would like to formally ask for IDEAL as a payment method for the Dutch customer's
This payment method is long been the favorite for the majority in the Netherlands.
Currently there seems to be a limitation in Stripe to add this payment method
to instant checkout.
I did search on other topics related to this : but beside one I placed in the
wrong section;
the other topics are quite old.
So please do consider this small change in the stripe platform , it will be of
great benefit for all Dutch sellers and buyers a like.
It's a very safe , trusted, and recognizable payment platform that I'm
positive will also help with onsite instant checkouts (tax collection).
Kind regards
Bastiaan
FamilyBuilds
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It’s the “IDEAL” payment method.
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Well its not just about ideal really at this point, there are more easy to implement
options with stripe available; some more local then others..
Im glad the discussion for it is rolling though.
As a seller mostly myself, i dont even get any benefits for it.
It is just a extra service for mine and also other sellers stores towards the
ever changing needs of customers.
For the times i do buy here, as well as on Lego store i would love to pay with
iDeal over paypal. Simply because it is my most used method for close to a decade.
Germans, french, us, and more they all have different go to methods supported
by stripe.
But im glad the ball is rolling,
For those who truely where concerned of a daily forum spam;
I do hope u realise i have more to do in life then actual make an "daily"
forum dedication, the point was that this should be rolling for the benefit of
buyers, bricklink ,and sellers alike..
Best wishes
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Every Dutch bank works with iDeal . Every Duch buyer can simply use it.
I did not have a PayPal account before I needed it for BrickLink. I still don't
like using this odd intermediate, when applications like iDeal are so much more
convenient.
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Safety trumps convenience
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| Author: | Poncke | | Posted: | Feb 15, 2024 15:00 | | Subject: | Re: Ideal as a payment method | | Viewed: | 26 times | | Topic: | Suggestions | |
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| In Suggestions, Familybuild writes:
| | Hello!
I would like to formally ask for IDEAL as a payment method for the Dutch customer's
This payment method is long been the favorite for the majority in the Netherlands.
Currently there seems to be a limitation in Stripe to add this payment method
to instant checkout.
I did search on other topics related to this : but beside one I placed in the
wrong section;
the other topics are quite old.
So please do consider this small change in the stripe platform , it will be of
great benefit for all Dutch sellers and buyers a like.
It's a very safe , trusted, and recognizable payment platform that I'm
positive will also help with onsite instant checkouts (tax collection).
Kind regards
Bastiaan
FamilyBuilds
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IDEAL offers zero protection, because its just a bank transfer. Handy, but no
different from an IBAN payment. PayPal still offers the best protection. Maar
het is moeilijk om de ingebakken gewoontes van een Nederlander te veranderen.
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| Author: | Poncke | | Posted: | Feb 9, 2024 17:33 | | Subject: | Re: Option to save search criteria. | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, Emporiosa writes:
| | In Suggestions, wildchicken13 writes:
| | In Suggestions, Poncke writes:
| | Can you please for the love of god implement an option to save your search criteria?
Every time I need to click the same parameters for my search. Would be so easy
if you could save that a a default or something.
Suggestion: Option to save search criteria.
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I'm pretty sure this already exists: https://www.bricklink.com/searchAdvanced.asp
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I didn't even know that was a thing, and I think that's what Poncke might
be looking for (hopefully).
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No, I am not in the slightest. Its a completely different feature they are referring
to.
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| Author: | Poncke | | Posted: | Feb 9, 2024 17:33 | | Subject: | Re: Option to save search criteria. | | Viewed: | 24 times | | Topic: | Suggestions | |
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| In Suggestions, wildchicken13 writes:
| | In Suggestions, Poncke writes:
| | Can you please for the love of god implement an option to save your search criteria?
Every time I need to click the same parameters for my search. Would be so easy
if you could save that a a default or something.
Suggestion: Option to save search criteria.
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I'm pretty sure this already exists: https://www.bricklink.com/searchAdvanced.asp
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Well this is completely not what I was referring to. But OK.
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| Author: | Poncke | | Posted: | Feb 9, 2024 05:05 | | Subject: | Option to save search criteria. | | Viewed: | 107 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Can you please for the love of god implement an option to save your search criteria?
Every time I need to click the same parameters for my search. Would be so easy
if you could save that a a default or something.
Suggestion: Option to save search criteria.
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| Author: | Poncke | | Posted: | Feb 9, 2024 03:56 | | Subject: | Re: How do I get my double paid VAT back?? | | Viewed: | 46 times | | Topic: | Taxes | |
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| In Taxes, 1001bricks writes:
| | In Taxes, Poncke writes:
| | In Taxes, helge writes:
| | | | | | When a buyer says that he has been asked to pay VAT again, we instruct him to
not accept the package and not pay the VAT.
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^ this is what I'm trying to explain for half a dozen posts 
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I know, I just used a lot of words to say I agreed 
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You guys are talking about two different things.
I contacted my buyer and he did no such thing.
So I had to choose between paying VAT twice or have it sent back, and get a refund minus shipping cost.
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All this because you're *assuming* you're going to lose something.
The return is always free for you.
You're protected by PayPal.
You don't need to ask the seller.
If they ask you to re-pay any Tax, simply refuse the shipment.
In short and for next time (hoping there won't be any), simply reject the
shipment.
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I am not talking about the return. I am talking about the shipping I paid to
get the item, not to return it. I know the return shipping is not charged to
me. You are assuming a lot more than I do.
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| Author: | Poncke | | Posted: | Feb 8, 2024 23:20 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 48 times | | Topic: | Feedback | |
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| In Feedback, ReclaimedComp writes:
| | I did reply to the feedback. It's just frustrating with all the bad sellers
you see out there that someone would bother to leave feedback on something so
minor. If didn't try to fix the problem or if I was slow on shipping, not
commucative at all, parts were in bad shape or not packed well, then yes, leave
feedback. But a neutral is as bad as a negitive when it comes to the praise
precentage.
Chris
In Feedback, peregrinator writes:
| | In Feedback, ReclaimedComp writes:
| | No, I guess I should have, but I already I charge the minimum amount on shipping.
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Sure, but the buyer will have to source the part from elsewhere and pay shipping
on that order - that's why it's a good idea to refund shipping costs.
At least offer it to the buyer (they might say not to worry about it).
| | But, the feedback states that I didn't reply and I did.
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Might be worth replying to the feedback.
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Selling fake Lego isn't minor
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| Author: | Poncke | | Posted: | Feb 7, 2024 17:03 | | Subject: | Re: Orders | | Viewed: | 49 times | | Topic: | Designer Program | |
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| In Designer Program, Admin_Russell writes:
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We actually boosted our server configuration WAY past what we ever thought we
would need. The site was flying fast yesterday with all that bandwidth. 
But the demand for these sets is super high and it looks like they will be mostly
gone by the end of the morning. A good problem to have, but a problem nonetheless.
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Why not set up your servers in Azure or AWS with Auto Scaling. It monitors your
applications and automatically adjusts capacity to maintain steady, predictable
performance at the lowest possible cost. You know, say hello to 2024.
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| Author: | Poncke | | Posted: | Feb 7, 2024 16:58 | | Subject: | Re: Potato Servers | | Viewed: | 43 times | | Topic: | General | |
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| In General, PupKiwi writes:
| | When will Bricklink update its servers?
It seems like they are incredibly outdated because of daily maintenance that
lasts too long, as well as the designer program orders breaking the website as
well.
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+10000000000
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| Author: | Poncke | | Posted: | Feb 4, 2024 13:21 | | Subject: | Re: How do I get my double paid VAT back?? | | Viewed: | 35 times | | Topic: | Taxes | |
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| In Taxes, helge writes:
| | | | | | When a buyer says that he has been asked to pay VAT again, we instruct him to
not accept the package and not pay the VAT.
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^ this is what I'm trying to explain for half a dozen posts
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I know, I just used a lot of words to say I agreed
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You guys are talking about two different things. You INSTRUCT YOUR BUYERS not
to pay when they contact you and to have it sent back. I contacted my buyer and
he did no such thing. So I had to choose between paying VAT twice or have it
sent back, and get a refund minus shipping cost. Because the seller says they
did everything right.
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| Author: | Poncke | | Posted: | Feb 4, 2024 13:18 | | Subject: | Re: How do I get my double paid VAT back?? | | Viewed: | 28 times | | Topic: | Taxes | |
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| In Taxes, 1001bricks writes:
| | | | | | Why would the seller give me the postage back and take a loss if he says that
he put it in the system correctly? The seller would be taking a loss on a full
refund so I wouldn't get my money back. Either way I would be out of money,
not
the seller. I would either have my Lego and pay VAT twice, or have nothing and
paid shipping fees. Which one do you think is the least bad option for me?
Non of this is my fault. No matter how much you say it is.
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When a buyer says that he has been asked to pay VAT again, we instruct him to
not accept the package and not pay the VAT.
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^ this is what I'm trying to explain for half a dozen posts
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But I wasnt instructed to not pay the VAT. I contacted the seller about it BEFORE
I paid and all he said was that he did all correctly on his side. So all I could
do was accept to pay twice or have it sent back and lose the shipping cost. Can
you really not see a predicament here. And why i chose to have the lego and pay
vat twice instead of having no lego and paid shipping cost for nothing.
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| Author: | Poncke | | Posted: | Feb 4, 2024 13:16 | | Subject: | Re: How do I get my double paid VAT back?? | | Viewed: | 28 times | | Topic: | Taxes | |
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| In Taxes, 1001bricks writes:
| | | | | | No: refuse the parcel because double taxation, ask the seller or PayPal to fully
refund you.
You wouldn't have lost one single cent.
Paying twice, if you're aware of, is part of your responsibility, I'm
really sorry.
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Why would the seller give me the postage back and take a loss if he says that
he put it in the system correctly? The seller would be taking a loss on a full
refund so I wouldn't get my money back. Either way I would be out of money,
not the seller.
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Pay using PayPal, if the seller doesn't wish to refund you, PayPal will do.
Again, why would someone ACCEPT to knowingly pay twice, then complain? Can't
understand this point.
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Explained it 3 times now, wont explain it a 4th time. If you dont understand
it, then there is nothing I can add to help you understand.
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| Author: | Poncke | | Posted: | Feb 4, 2024 13:15 | | Subject: | Re: How do I get my double paid VAT back?? | | Viewed: | 34 times | | Topic: | Taxes | |
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| In Taxes, helge writes:
| | | | | |
Paying twice, if you're aware of, is part of your responsibility, I'm
really sorry.
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Why would the seller give me the postage back and take a loss if he says that
he put it in the system correctly? The seller would be taking a loss on a full
refund so I wouldn't get my money back. Either way I would be out of money,
not
the seller. I would either have my Lego and pay VAT twice, or have nothing and
paid shipping fees. Which one do you think is the least bad option for me?
Non of this is my fault. No matter how much you say it is.
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When a buyer says that he has been asked to pay VAT again, we instruct him to
not accept the package and not pay the VAT. When we get the package in return
we resend at our cost, and it usually works fine the second time. We lose on
the shipping cost, but that is usually a lot less that the VAT and fee charged,
and we just see that as a cost of doing business. Anyway this happens so rare
that the cost is of little significance to us. The buyers only loss is the extra
time it takes. We do not refund the VAT and fee if the buyer does not follow
our advise.
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I told the seller I had to pay again before I paid it. He offered me nothing
other than showing me he had a confirmation that the IOSS was collected correctly
on the mechanism. SO why would he offer me all that when he thinks he did it
all correctly.
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| Author: | Poncke | | Posted: | Feb 4, 2024 12:26 | | Subject: | Re: How do I get my double paid VAT back?? | | Viewed: | 40 times | | Topic: | Taxes | |
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| In Taxes, 1001bricks writes:
| | In Taxes, Poncke writes:
| | In Taxes, 1001bricks writes:
| | | | No looking at whom to blame. The buyer is already losing on the thing (second
VAT is more than the first as it applies to the first + broker fee).
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Yes, but why did the buyer accepted to pay twice?
IMO he's partly responsible of this mess (excuse me), and maybe seeing the
BrickLink absence of refund, seller and buyer should share 50/50% the cost?
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How is this my responsiblity??? I paid correctly, then something went wrong but
nothing to do with me. Then I am asked to pay VAT again or have it sent back
to the seller. And then what? Then I have absolutely nothing, and would have
lost the first VAT and the shipping cost.
So I decided to pay VAT twice because overall that would the least costly option
for me.
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No: refuse the parcel because double taxation, ask the seller or PayPal to fully
refund you.
You wouldn't have lost one single cent.
Paying twice, if you're aware of, is part of your responsibility, I'm
really sorry.
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Why would the seller give me the postage back and take a loss if he says that
he put it in the system correctly? The seller would be taking a loss on a full
refund so I wouldn't get my money back. Either way I would be out of money,
not
the seller. I would either have my Lego and pay VAT twice, or have nothing and
paid shipping fees. Which one do you think is the least bad option for me?
Non of this is my fault. No matter how much you say it is.
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| Author: | Poncke | | Posted: | Feb 4, 2024 12:21 | | Subject: | Re: How do I get my double paid VAT back?? | | Viewed: | 51 times | | Topic: | Taxes | |
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| In Taxes, Mr_Rofl writes:
| | In Taxes, Poncke writes:
| | I have paid VAT at time of purchase, then my local postal service collected VAT
again, because the IOSS number was not correctly entered on the system. They
confirmed this to me in an email. They also told me to get the VAT back from
the seller. In this case Bricklink collected the VAT. I have logged a ticket
with BL, but that has gone into a dark hole.
I am willing to die on this hill. So how do I get my VAT back? I can log a claim
with PayPAl to get my VAT back, I doubt this will work. And I can file a chargeback
with my Bank. Other ideas?
But I will move heaven and earth to sort this out. And Bricklink have a responsibility
here to support me with this. The seller's hands are tied as well.
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If I can remember correctly you can read Dutch.
I think Dutch tax authorities (belastingdienst) are quite clear about this situation.
They even give an example which can apply to Lego and your situation as well.
https://www.belastingdienst.nl/wps/wcm/connect/nl/internetaankopen/content/ik-moet-te-veel-invoerrechten-betalen-voor-mijn-pakket-uit-het-buitenland-wat-kan-ik-doen
I`m not aware if such helpful pages do exist for Irish citizens, but since it
is also EU the same rules might apply for you as well.
And yes I stand with you, BrickLink should address those problems and acknowledge
the problems and the recommendations from the EU. But even if they handle this
situation correctly for the future it does not help your case for now.
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Interessant en bedankt. Ik ga het proberen terug te krijgen bij de Ierse douane.
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