Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | ihave36paws  | | Posted: | Nov 10, 2023 08:48 | | Subject: | Re: Can’t change terms?! | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| Thank you,
In Technical Issues, bricksilo11 writes:
| | In Technical Issues, legoranger00 writes:
| | I can’t change my store terms. Every time I try I get this message (Server connection
failed while processing the request. Please try to refresh this page and check
settings. If the error persists, contact Help Desk.) Help me fix this problem
please.
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It is now working for me.
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| Author: | ihave36paws | | Posted: | Nov 9, 2023 09:56 | | Subject: | Update terms | | Viewed: | 75 times | | Topic: | Help | |
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| Was trying to update terms and it said "Server connection failed while processing
the request. Please try to refresh this page and check settings. If the error
persists, contact Help Desk.
Hope this is the correct place to ask.
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| Author: | ihave36paws | | Posted: | Oct 18, 2023 16:30 | | Subject: | 20% OFF TOWN MINIFIGS | | Viewed: | 37 times | | Topic: | Sales | |
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| | UNTIL THE END OF THE MONTH 20% OFF TOWN MINI FIGURES |
| Author: | ihave36paws | | Posted: | Sep 13, 2023 08:55 | | Subject: | SALE MINI FIGURES | | Viewed: | 33 times | | Topic: | Sales | |
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| MINI FIGURES
10% sale on Harry Potter *** Super Heroes *** SPACE
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| Author: | ihave36paws | | Posted: | Sep 8, 2023 10:24 | | Subject: | Feedback | | Viewed: | 113 times | | Topic: | Help | |
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| I am looking for a way to remove all of the past Feedback remarks permanently
that I have
used so that there are not so many choices that drop down.
I Know at one time my husband had done it but he no longer remembers how.
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| Author: | ihave36paws | | Posted: | Sep 8, 2023 10:22 | | Subject: | Re: Feedback | | Viewed: | 28 times | | Topic: | Help | |
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| Thank you nut I should have said to remove them permanently. I want to remove
all of the choices that I already have in there so that the list is not so long.
In Help, peregrinator writes:
| | In Help, ihave36paws writes:
| | I am looking for a way to remove all of the past Feedback remarks that I have
used. I Know at one time my husband had done it but he no longer remembers how.
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Do you mean the dropdown that appears when you're entering feedback? That's
browser data, entries can be deleted by using SHIFT+DEL (not sure how to do it
on a mobile device)
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| Author: | ihave36paws | | Posted: | Sep 1, 2023 11:51 | | Subject: | Continuing Sale 15% on Town Mini Figures | | Viewed: | 25 times | | Topic: | Sales | |
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| | Added to the SALE 10% on Harry Potter Mini's and 10% on Castle |
| Author: | ihave36paws | | Posted: | Aug 25, 2023 13:57 | | Subject: | Re: Shield 2586p4k | | Viewed: | 33 times | | Topic: | Help | |
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| Thank you
In Help, Nubs_Select writes:
| | In Help, ihave36paws writes:
| | I have two shields 2586p4k they have Lego on the back but the dragon looks black.
Do you think these are real?
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Possibly faded/worn or missing a level of paint
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| Author: | ihave36paws | | Posted: | Aug 25, 2023 13:47 | | Subject: | Shield 2586p4k | | Viewed: | 85 times | | Topic: | Help | |
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| I have two shields 2586p4k they have Lego on the back but the dragon looks black.
Do you think these are real?
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| Author: | ihave36paws | | Posted: | Aug 22, 2023 18:08 | | Subject: | 10% OFF STAR WARS & SUPER HERO MINI FIGURES | | Viewed: | 35 times | | Topic: | Sales | |
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| ALSO 15% OFF OF TOWN MINI FIGURES
SALE TILL THE END OF AUGUST.
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| Author: | ihave36paws | | Posted: | Aug 12, 2023 11:03 | | Subject: | Order 22525582 | | Viewed: | 131 times | | Topic: | Feedback | |
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| Negative Feedback was posted from a Buyer that was removed from selling after
an incident we had but when I ask for the FB to be removed nothing happened.
Complaint guizi (316) Aug 6, 2023 22525582 Seller
The seller sells counterfeit goods that do not match the description seriously
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| Author: | ihave36paws | | Posted: | Aug 10, 2023 13:21 | | Subject: | Customer Suport and Admin's | | Viewed: | 167 times | | Topic: | Problem Order | |
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| Just wanted to give a shout out to the great help that I received from the Customer
Service Dept. and the Admin's.
I was really in a quandary about how to handle a problem Buyer and they really
stepped up to help me.
Thank you very much for your efforts and the fast resolution to the problem.
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| Author: | ihave36paws | | Posted: | Aug 7, 2023 09:47 | | Subject: | Buyer demanding refund | | Viewed: | 205 times | | Topic: | Problem Order | |
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| Dear Admin. I need help. I have been selling Lego for over 20 years. This
Buyer is saying they received non-Lego damaged Lego and so on. I have written
to them and told them I would send them a label to return the ones they feel
are damaged and then when I receive them back I will refund the money for them.
It is then that I find out the Buyer is not in the States. I do not sell to
out of the US so they would have had to go through a forwarding company and they
are saying that would not work for them. Attached are the notes back and forth
they are in reverse order. from: ihave36paws Sent on: Aug 7, 2023 08:51
Send it back to prove it. All ours are double checked before they go out.
Receiving a label to mail them back see a fair thing to do. I will then refund
you the money once they arrive. It is a simple as that.
I noticed that you have 20 feedback that mention you have received refunds.
Just give me the okay to mail the label and this will be over soon.
from: guizi Sent on: Aug 6, 2023 09:03
Selling counterfeit LEGO should close the store.
from: ihave36paws Sent on: Aug 6, 2023 08:19
I am sending the label to the address that the mini figures went to. I do not
sell international so us used a forwarder and went around that process.
Offer still stands I will send a label for the return of the mini's and then
I will refund for them when I receive them back.
That is my only offer.
Barbara & Jim
from: guizi Sent on: Aug 6, 2023 08:03
I am in China, and these are not worth it when I return them to you. The shipping
cost is too expensive, and I will evaluate them truthfully.
from: ihave36paws Sent on: Aug 5, 2023 07:55
Sorry for the errors. We will send you a label to return them and when we receive
the mini figures back we will refund the amount for them.
Barbara & Jim
from: guizi Sent on: Aug 5, 2023 02:05
Hello, I received the goods today, but there are major issues.
1. Two njo032, they are both fake!!
2. Njo018, both have severe oxidation and yellowing, and there are also cracks,
which do not match the description
3. Njo031, both are oxidized and yellowed, with bumps, which do not match the
description
This is a disappointing shopping experience.
Is there anything I can do about this? The refund comes to over thirty dollars
but that is not the point (We do not sell bad product I want to see the items)
If you look at their FB you can count over 20 of them that he mentions receiving
a refund. He wants to now stop me from selling but it looks like he needs to
be blocked from buying. I do not want to block him at this point until everything
is settled encase I miss a message from him.
Can you tell me what I have to do to protect my store?
Barbara
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| Author: | ihave36paws | | Posted: | Aug 6, 2023 08:38 | | Subject: | 20% SALES ON 534 DIFFERENT TOWN MINI FIGURES | | Viewed: | 35 times | | Topic: | Sales | |
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| | NOW TOWN MINI FIGURES ON SALE FOR 20% OFF THRU THE END OF AUGUST |
| Author: | ihave36paws | | Posted: | Jul 22, 2023 15:10 | | Subject: | 15% SALES ON 566 DIFFERENT TOWN MINI FIGURES | | Viewed: | 17 times | | Topic: | Sales | |
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| | SALES RUNS THROUGH THE END OF JULY |
| Author: | ihave36paws | | Posted: | Jul 22, 2023 14:53 | | Subject: | 15% SALES ON ALL TOWN MINI FIGURES | | Viewed: | 17 times | | Topic: | Sales | |
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| | THIS IS FOR THE LAST FULL WEEK IN JULY STARTING TODAY |
| Author: | ihave36paws | | Posted: | Jul 21, 2023 18:54 | | Subject: | OCR | | Viewed: | 94 times | | Topic: | Technical Issues | |
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| Can a Buyer can a OCR? He was supposed to accept the parts being removed and
ended up doing an OCR. I'm not sure how to get him out of it.
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| Author: | ihave36paws | | Posted: | Jul 13, 2023 12:16 | | Subject: | Re: CONTACT ICON | | Viewed: | 26 times | | Topic: | Help | |
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| Thank you I never thought of that.
In Help, peregrinator writes:
| | In Help, ihave36paws writes:
| | I just noticed that the contact icon is not showing when anyone opens my store.
Anyone can contact me through the store or e-mail but I would like the icon
to show by my name when you open the store.
Would someone please help me set that up.
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It doesn't show for you, but it shows for everyone else (you can't contact
yourself):
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| Author: | ihave36paws | | Posted: | Jun 19, 2023 16:40 | | Subject: | Leaving order open to add parts | | Viewed: | 83 times | | Topic: | Selling | |
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| I have instant checkout, but I have seem on other stores that there is a box
on the last page of ordering that allows Buyers to leave the order open to be
able to add parts and then I would have to invoice them.
I can not find how to do this. Can someone help?
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| Author: | ihave36paws | | Posted: | Apr 3, 2023 13:29 | | Subject: | Re: Business Cards | | Viewed: | 69 times | | Topic: | Terms and Policies | |
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| Thank you for the information it was very helpful.
In Terms and Policies, macebobo writes:
| | In Terms and Policies, ihave36paws writes:
| | We would like to make new business cards and want to follow all of the guide
lines for Lego.
Are we allowed to have a picture of actual Lego on the card. Our store name
is "A Leg Up" the picture would be of a Lego fence with a mini figure
having one leg over the fence which has an antenna and flag on each end.
We want to make sure that would not go against Lego or BrickLink policies.
Barbara & Jim
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Lego has a good page for this information:
https://www.lego.com/en-us/legal/notices-and-policies/fair-play/
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