Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Lonely_Brick_OH  | | Posted: | Apr 15, 2024 17:06 | | Subject: | Re: Give up overseas shipping? | | Viewed: | 73 times | | Topic: | General | |
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| In General, 1001bricks writes:
| | In General, Lonely_Brick_OH writes:
| | In General, 1001bricks writes:
| | In General, Lonely_Brick_OH writes:
| | I have seen quite the spike in "we did not get our package" things.
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To where problems arrised, mainly?
How do you ship? Tracked? Insured? Bad shipper change shipper?
Do you prefer to lose 100% (not exporting) or lose part of it? Did you calculate
this?
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Two right now (today). UK and Belgium.
Tracked, arrived but either refused or just lying. Cannot tell yet but I have
two angry contacts. One is saying "they are not stupid and they will not
pay VAT" the other I have no idea. He may have got it, may have not. He
is all over the place. Either way I am looking to cut off overseas for awhile
to see if that stops this. We are taking hit after hit after hit on the overseas.
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Confusing, as "they will not pay VAT" means they can't have received
the package.
So it can't be "arrived", or at least at destination.
Otherwise "lying"? One says it didn't arrive while tracking shows
it's delivered??
It's technically possible - it even happens to a delivery to me.
Will you let PayPal decide? Why not trying for at least an order?
Something's wrong as 10/80 is absolutely NOT normal for every seller I've
heard of.
Anyway - as you wish.
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Yes confusing for me also.
I just refunded everyone and locked out the overseas shipping.
This week has been wonderful. No major issues, no missing packages and NO vat
dodging BS. Just glad it is over.
Back to enjoyment of the product again.
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| Author: | Lonely_Brick_OH | | Posted: | Apr 5, 2024 08:31 | | Subject: | Re: Give up overseas shipping? | | Viewed: | 104 times | | Topic: | General | |
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| In General, Lonely_Brick_OH writes:
| | I have seen quite the spike in "we did not get our package" things.
One guy refused due to VAT
Another said he did not get his package when the track clearly says it was delivered.
No clue.
We have had around 10 of these in the past 3 months.
Maybe it is time to just go domestic?
Your thoughts?
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Thank you. Decision has been made. Will revisit in the fall. Have a great
summer.
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| Author: | Lonely_Brick_OH | | Posted: | Apr 5, 2024 08:09 | | Subject: | No longer shipping overseas. | | Viewed: | 185 times | | Topic: | General | |
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| Due to issues beyond our control we will no longer be able to ship overseas.
Thank you.
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| Author: | Lonely_Brick_OH | | Posted: | Apr 4, 2024 19:58 | | Subject: | Re: Give up overseas shipping? | | Viewed: | 48 times | | Topic: | General | |
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| In General, 1001bricks writes:
| | In General, Lonely_Brick_OH writes:
| | USPS. I did not count all of the overseas but I am going to guess that in that
time period we shipped around 80 packages overseas. So 10 out of 80. Domestic
200-300 and 0 lost packages.
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10/80???
Totally abnormal, far too high.
Count a couple per year here (on a thousand), same for local, no real difference.
Either in the way you pack/protect, make the stickers (addressing norms), document
(customs...) or the shipper, or the Country (South America is often problematic
from here).
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We have changed nothing. Same way we always ship. Stamps.com, labels (so they
do not get caught up in the machines like some of our past issues), packed tight
so no "flaps". Just started awhile ago and every day we seem to get
another contact from an overseas saying something to the effect; "has not
arrived". There was another one yesterday I have yet to drop that to the
post office for another check (tomorrow probably). Seems to be a huge waste
of time. Next will be the Paypal asking for a full refund (which Paypal will
likely grant) after we send them the tracking, copies of the contact, etc..
Just frustrating.
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| Author: | Lonely_Brick_OH | | Posted: | Apr 4, 2024 19:54 | | Subject: | Re: Give up overseas shipping? | | Viewed: | 57 times | | Topic: | General | |
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| In General, 1001bricks writes:
| | In General, Lonely_Brick_OH writes:
| | I have seen quite the spike in "we did not get our package" things.
|
To where problems arrised, mainly?
How do you ship? Tracked? Insured? Bad shipper change shipper?
Do you prefer to lose 100% (not exporting) or lose part of it? Did you calculate
this?
|
Two right now (today). UK and Belgium.
Tracked, arrived but either refused or just lying. Cannot tell yet but I have
two angry contacts. One is saying "they are not stupid and they will not
pay VAT" the other I have no idea. He may have got it, may have not. He
is all over the place. Either way I am looking to cut off overseas for awhile
to see if that stops this. We are taking hit after hit after hit on the overseas.
|
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| Author: | Lonely_Brick_OH | | Posted: | Apr 4, 2024 19:05 | | Subject: | Re: Give up overseas shipping? | | Viewed: | 57 times | | Topic: | General | |
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| In General, SezaR writes:
| | In General, Lonely_Brick_OH writes:
| | I have seen quite the spike in "we did not get our package" things.
One guy refused due to VAT
Another said he did not get his package when the track clearly says it was delivered.
No clue.
We have had around 10 of these in the past 3 months.
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out of how many?
| |
Maybe it is time to just go domestic?
Your thoughts?
|
My single oversea problem: The guy said the package (value $300) was lost, meaning
it was not in the post office indicated on the notice and tracking. He did not
communicate to me. The package got returned (destroyed) and I reply: Why didn't
you contact me on time so I contact the courier. Now there is nothing I can do
because the package is returned and will be destroyed. I cannot request refund
from the courier (a Canadian one) because the tracking says the package was not
collected by reciepant. His answer: no worries. This is not your fault. I just
wanted to inform you. I will request refund from our own post service and I did
not hear back from him as he did not want a refund anyway.
With what courier do you ship?
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USPS. I did not count all of the overseas but I am going to guess that in that
time period we shipped around 80 packages overseas. So 10 out of 80. Domestic
200-300 and 0 lost packages.
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| Author: | Lonely_Brick_OH | | Posted: | Apr 4, 2024 18:41 | | Subject: | Re: Any US Stores having international ship issue | | Viewed: | 51 times | | Topic: | General | |
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| In General, uticabrix writes:
| | Are any other US Stores having shipping issues to international addresses lately?
We have had 3 lost in the last 60 days. No trace after it reaches country arrival.
All 3, the tracking info stops at that point.
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Yes. Have been having a horrible time with overseas.
Losing hundreds.
We are thinking of just going domestic.
Have have 0 losses in the past 3 months. Around 10 international and more coming
(some packages are 2 months in customs)
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| Author: | Lonely_Brick_OH | | Posted: | Apr 4, 2024 18:39 | | Subject: | Give up overseas shipping? | | Viewed: | 252 times | | Topic: | General | |
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| I have seen quite the spike in "we did not get our package" things.
One guy refused due to VAT
Another said he did not get his package when the track clearly says it was delivered.
No clue.
We have had around 10 of these in the past 3 months.
Maybe it is time to just go domestic?
Your thoughts?
|
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| Author: | Lonely_Brick_OH | | Posted: | Feb 24, 2024 23:34 | | Subject: | Re: 14k GOLD LEGO Brick FOUND! | | Viewed: | 117 times | | Topic: | General | |
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| In General, DanialR writes:
| | In General, PBM writes:
| | Ok LEGO people. I have posted before when I find something cool as heck.
Well this is a twisted tail of "What the heck is this?" and yes I am
aware of the "it is fake" crowd but I can assure you I have documentation
to backup the "real" claim.
This is a one of a kind LEGO brick and yes it is 14k Gold.
I am not very good in photos and this thing even makes me look good.
Sometimes it is better to be lucky then good looking that is for darn sure.
Have a great weekend.
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Wait, I thought I had the Golden Brick . . .
You mean there is more than one of them?
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You have one of the employee bricks?
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| Author: | Lonely_Brick_OH | | Posted: | Feb 17, 2024 18:56 | | Subject: | Re: jpayas (123) | | Viewed: | 32 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Lonely_Brick_OH writes:
| | Sent 5 more messages and nothing. Should I fight the NSS so our store is not
effected by this?
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You should respond to the NSS, I don't know what else you can do.
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I did that also.
Also sent in shipping to the help desk.
It is quite disturbing that a NSS can exist out there without any warning, notice
or even a way to know it exists. I just happened upon it when I was leaving
feedback or I would have never known it was out there since I have had no contact
since the 1st message from this person. I asked questions and got no response
so I assumed it was either resolved or they would contact me if this was an actual
issue.
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| Author: | Lonely_Brick_OH | | Posted: | Feb 17, 2024 17:22 | | Subject: | Re: jpayas (123) | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, Lonely_Brick_OH writes:
| | I have been responding to a buyer with an issue for weeks.
For some reason either he is not getting it or ignoring it?
No clue. But he has filed an NSS which, oddly, is not showing up on my screen.
I have provided the tracking number, he got the product and contacted me about
an issue which is not showing up on the order so I have responded to him in three
different areas but still no response.
On the order.
On the NSS.
On the message system.
Not sure what else to do about this, but it is quite frustrating.
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Sent 5 more messages and nothing. Should I fight the NSS so our store is not
effected by this?
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| Author: | Lonely_Brick_OH | | Posted: | Feb 17, 2024 10:34 | | Subject: | jpayas (123) | | Viewed: | 108 times | | Topic: | Help | |
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| I have been responding to a buyer with an issue for weeks.
For some reason either he is not getting it or ignoring it?
No clue. But he has filed an NSS which, oddly, is not showing up on my screen.
I have provided the tracking number, he got the product and contacted me about
an issue which is not showing up on the order so I have responded to him in three
different areas but still no response.
On the order.
On the NSS.
On the message system.
Not sure what else to do about this, but it is quite frustrating.
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| Author: | Lonely_Brick_OH | | Posted: | Feb 9, 2024 11:20 | | Subject: | Thank you Popsicle! | | Viewed: | 212 times | | Topic: | General | |
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| Lonely_Brick_OH (10000)
Thank you to all of our customers for the years of purchases.
Have a wonderful day!
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| Author: | Lonely_Brick_OH | | Posted: | Feb 8, 2024 21:48 | | Subject: | Lonely_Brick_OH (9999) | | Viewed: | 165 times | | Topic: | General | |
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| Lonely_Brick_OH (9999)
Last 10 have been brutal!
Came back on to find we are sitting at 9999
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| Author: | Lonely_Brick_OH | | Posted: | Feb 1, 2024 23:56 | | Subject: | Thank you! | | Viewed: | 104 times | | Topic: | Help | |
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| Thank you for the help.
Very odd way to do it but we were able to recover our inventory less the last
few days (2 orders and 2 uploads).
Have a great evening.
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| Author: | Lonely_Brick_OH | | Posted: | Feb 1, 2024 23:41 | | Subject: | Re: Loading in a backup? | | Viewed: | 24 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | In Help, Lonely_Brick_OH writes:
| | In Help, Nubs_Select writes:
| | In Help, Lonely_Brick_OH writes:
| | I am trying to reinstall our bricklink inventory from BrickStore.
It keeps saying it is to large to upload.
Any idea how to export from Brickstore to Bricklink for a large store?
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Perhaps try doing in in sections
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Yes that seems to be working. Thank you very much!
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Glad I could help! 🍕🍕🍕
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You did. Panic mode back to DEFCON0!
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| Author: | Lonely_Brick_OH | | Posted: | Feb 1, 2024 23:28 | | Subject: | Re: Loading in a backup? | | Viewed: | 25 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | In Help, Lonely_Brick_OH writes:
| | I am trying to reinstall our bricklink inventory from BrickStore.
It keeps saying it is to large to upload.
Any idea how to export from Brickstore to Bricklink for a large store?
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Perhaps try doing in in sections
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Yes that seems to be working. Thank you very much!
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| Author: | Lonely_Brick_OH | | Posted: | Feb 1, 2024 23:16 | | Subject: | Loading in a backup? | | Viewed: | 94 times | | Topic: | Help | |
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| I am trying to reinstall our bricklink inventory from BrickStore.
It keeps saying it is to large to upload.
Any idea how to export from Brickstore to Bricklink for a large store?
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| Author: | Lonely_Brick_OH | | Posted: | Feb 1, 2024 22:13 | | Subject: | Inventory damage! | | Viewed: | 145 times | | Topic: | Help | |
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| Good evening.
Went to our store tonight and 70% of our inventory is gone.
Has there been any site issues?
Can an admin contact us please?
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| Author: | Lonely_Brick_OH | | Posted: | Jan 31, 2024 07:55 | | Subject: | Feedback please. | | Viewed: | 199 times | | Topic: | General | |
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| Good morning.
We are 10 short of 10,000.
Would really love to celebrate that milestone with the crew this weekend.
If you have an open order with us would you be able to leave a positive feedback
to make this happen?
Thank you very much.
PIZZA PARTY SATURDAY (if we make it or not. Have a large inbound coming which
will really help us in the "assortment of elements" category)
But it would be really fun to have a 'dual party'.
Thank you
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