Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | wyldkat1976  | | Posted: | Aug 20, 2018 11:40 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 49 times | | Topic: | Suggestions | |
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| We always accept order cancellation request and have never been hit with a negative
feedback. The only time we go through NPB is when the buyer doesn't respond
or pay after 2 invoices and one message.Forcing an NPB could make a result you
don't want. Once you issue an NPB the buyer may decide to pay and then the
order status is good and you are obliged to ship or the buyer can then issue
an NSS against you. Even if you do then ship the order, the odds are the buyer
will then leave a negative for you due to seller refusing an order cancellation
request and there will be nothing you can do except respond with a tit for tat
negative. Far better customer service to just accept the cancellation request.
If they do leave a negative it won't make much difference as buyers will
judge by you overwhelming positive feedbacks and assume the one negative to just
be from a buyer with a bee in their bonnet.
Kev
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| Author: | Bricklord | | Posted: | Aug 20, 2018 10:48 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 61 times | | Topic: | Suggestions | |
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| Yes, I fully support this idea - it is long overdue.
I make it clear that if a buyer places and Order, the buyer is expected to pay.
I do not accept OCR's. If the buyer refuses to pay, then it is an NPB. Period.
This protects me and, in theory, teaches people to read something before they
agree to it.
Bricklord
In Suggestions, Shintaku writes:
| | Hello,
as a seller I always have this problem:
buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
So I deny the order cancel until they become NPB, I undergo the NPB procedure,
so the buyer isn't allowed to leave a feedback anymore.
But this way my items are BLOCKED FOR 14 DAYS (7 I have to wait + 7 I have to
wait the NPB to resolve) and no one can buy them anymore.
Instead if I was able to accept the OCR, knowing they will not be able to leave
a negative, I would do that, leave a neutral, relist my items instatly and move
on.
I don't think that removing the chance to leave a feedback if we wish to
cancel the order is so unfair. The ones who wish to cease the order, ceases the
feedback with it.
Please help us sellers.
Thanks
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| Author: | calebfishn | | Posted: | Aug 20, 2018 10:40 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 51 times | | Topic: | Suggestions | |
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| This is ridiculous, and a problem mostly of your own making.
I have had many, Requests to Cancel from people who did not understand Bricklink,
or who just decided they did not want to complete the order.
I have accepted every one of them. Zero is the number of times I ever received
any feedback from the buyer, and certainly I never received a negative.
It is a seller's voluntary decision to cancel an order. If you decided that
you were OK to cancel, then why, why, why, would you leave negative feedback?
If you don't like the cancellation, then do not accept it.
I accept cancellations because it is a positive response to a customer's
needs. And that is what selling is all about isn't it? It doesn't cost
me a penny to be gracious to a customer who politely asks for a cancellation.
When I accept a cancellation, I let the buyer know that I will not be giving
any feedback, because in my view, there was no actual transaction for which to
leave feedback. The buyers seen to accept that position.
However, I do not support removing the buyer's ability to leave feedback.
It is true that most of these cancellation requests come from people who did
not really intend to order. But it is possible that the buyer may need to request
a cancellation because of an obstreperous or unreasonable seller, and in that
case should have the feedback option.
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| Author: | yorbrick | | Posted: | Aug 20, 2018 10:35 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 56 times | | Topic: | Suggestions | |
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| | | buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
|
Voted no, because if you mutually cancel an order, then why should you (the seller)
get to leave neutral/negative feedback? You agreed to cancel the order. If you
don't agree with it, then don't agree and wait for the NPB to go through
before leaving your neutral/negative.
I don't really understand why sellers need to be so harsh on buyers asking
for cancellations. If they don't ask, then fair enough. But if they are within
the EU, they are allowed to cancel the order anyway, especially if postage costs
were not made clear beforehand. Of course, feedback is different to legally being
allowed to cancel but even so, just cancel the unwanted order and move on.
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| Author: | Brickwilbo | | Posted: | Aug 20, 2018 09:34 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 76 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | Hello,
as a seller I always have this problem:
buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
So I deny the order cancel until they become NPB, I undergo the NPB procedure,
so the buyer isn't allowed to leave a feedback anymore.
But this way my items are BLOCKED FOR 14 DAYS (7 I have to wait + 7 I have to
wait the NPB to resolve) and no one can buy them anymore.
|
If the buyer request to cancel he doesn't want the items.
You can realist them for sale regardless the NPB status.
| |
Instead if I was able to accept the OCR, knowing they will not be able to leave
a negative, I would do that, leave a neutral, relist my items instatly and move
on.
|
If someone kindly requests to cancel the order I wouldn't hit him with a
NPB strike and a neutral feedback.
| |
I don't think that removing the chance to leave a feedback if we wish to
cancel the order is so unfair. The ones who wish to cease the order, ceases the
feedback with
Please help us sellers.
Thanks
|
When in NPB, the buyer can select the option to Cancel the order and accept the
penalty.
I use the NPB only for those who don't communicate.
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| Author: | C0lsanders_ | | Posted: | Aug 20, 2018 08:20 | | Subject: | Page options within inventory | | Viewed: | 52 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Another suggestion, although this may be moot with some of whatever BL has come
up with for the upcoming sellers' update, whenever that is going to be.
My suggestion is to have all (if possible) of a given item category's pages
choosable, at the top and bottom of the page. Right now, it displays 1-10. Personally,
I have a category (plates) with 16 pages, and I find it more than just a little
annoying to have to select page 10, just to go to pages 11-16. And when on, say,
15, 1-4 are now not an option.
That page is quite wide enough you could simply put all 1-16 on there, without
the slightest issue. Probably even 1-30, before you hit the edge of the used
page.
Another option could be to have a "jump to the end" button (in my case, would
jump to 16) and one to jump back to page 1 as well.
Also, a different suggestion, but related, add a "Submit changes" to the top
of the page as well. It seems stupid (to me) to have to scroll to the bottom
of the page, just to submit whatever changes I made to the top item on that page.
Miles (C0lsanders_)
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| Author: | Shintaku | | Posted: | Aug 20, 2018 06:38 | | Subject: | Who akes OCR cannot leave feedback | | Viewed: | 181 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Hello,
as a seller I always have this problem:
buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
So I deny the order cancel until they become NPB, I undergo the NPB procedure,
so the buyer isn't allowed to leave a feedback anymore.
But this way my items are BLOCKED FOR 14 DAYS (7 I have to wait + 7 I have to
wait the NPB to resolve) and no one can buy them anymore.
Instead if I was able to accept the OCR, knowing they will not be able to leave
a negative, I would do that, leave a neutral, relist my items instatly and move
on.
I don't think that removing the chance to leave a feedback if we wish to
cancel the order is so unfair. The ones who wish to cease the order, ceases the
feedback with it.
Please help us sellers.
Thanks
|
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| Author: | bunnymonkey1 | | Posted: | Aug 20, 2018 03:03 | | Subject: | Have list | | Viewed: | 63 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Hi. I know other sites do this. I haven't checked if anyone else has suggested
this already so apologies if it has! Isn't it about time BrickLink had a
'have' section. I am do done with maintaining a spreadsheet with all
my sets. I'd love an option on here to be able to document all I have by
set name, then split by part and minifigure, cross-reference to the sets I have!
You have this already for the 'wanted'list, why not do a separate version
for the 'haves' as well. Are you just leaving this to other sites? I'd
prefer to have everything in 1 site so Come on Bricklink, get this feature out
there!
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| Author: | WoutR | | Posted: | Aug 19, 2018 19:17 | | Subject: | Re: No color chosen, listing suggestion. | | Viewed: | 24 times | | Topic: | Suggestions | |
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| The problem is that the catalog only knows a limited set of colors. 3001special
for example van be found in many more. And I think that we do not use colors
for stickers and there must be many more exceptions.
In Suggestions, C0lsanders_ writes:
| | Exactly. I had also thought after I posted that it warns if no condition is selected,
although you can't continue in that instance. I should think that the color
(if applicable) would be as necessary as condition is, and don't get how
it lets us list without a color chosen.
Miles (C0lsanders_)
In Suggestions, WoutR writes:
| | In Suggestions, C0lsanders_ writes:
| | Sorry if this has been suggested before (don't know how it couldn't have
been), but maybe red banner, large text saying "NO COLOR CHOSEN" when on the
add item verification page. Sort of the way it already warns you if you already
have 1 of said part in your inventory. Just something to say you failed to chose
a color would be a nice, simple addition. Would certainly help when listing white
items, because if you fail to chose a color, the part's image shows it in
white.
Miles (C0lsanders_)
|
I think we could do better...
When listing an item,
1) give a warning iF no color is chosen,
2) give a warning iF a color is chosen that is not known in the catalog,
3) give no warning if a color is chosen that is known in the catalog
After the warning, the seller should be able to continue with the listing. This
method is intended to prevent errors, but the seller could have a good reason
to list the item under that color.
To avoid unnecessary warnings, we might want to exclude certain parts or categories
such as stickers, 3001special, etc.
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| Author: | C0lsanders_ | | Posted: | Aug 19, 2018 18:46 | | Subject: | Re: No color chosen, listing suggestion. | | Viewed: | 18 times | | Topic: | Suggestions | |
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| Exactly. I had also thought after I posted that it warns if no condition is selected,
although you can't continue in that instance. I should think that the color
(if applicable) would be as necessary as condition is, and don't get how
it lets us list without a color chosen.
Miles (C0lsanders_)
In Suggestions, WoutR writes:
| | In Suggestions, C0lsanders_ writes:
| | Sorry if this has been suggested before (don't know how it couldn't have
been), but maybe red banner, large text saying "NO COLOR CHOSEN" when on the
add item verification page. Sort of the way it already warns you if you already
have 1 of said part in your inventory. Just something to say you failed to chose
a color would be a nice, simple addition. Would certainly help when listing white
items, because if you fail to chose a color, the part's image shows it in
white.
Miles (C0lsanders_)
|
I think we could do better...
When listing an item,
1) give a warning is no color is chosen,
2) give a warning is a color is chosen that is not known in the catalog,
3) give no warning if a color is chosen that is known in the catalog
After the warning, the seller should be able to continue with the listing. This
method is intended to prevent errors, but the seller could have a good reason
to list the item under that color.
To avoid unnecessary warnings, we might want to exclude certain parts or categories
such as stickers, 3001special, etc.
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