Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | yoavheskia  | | Posted: | Mar 13, 2024 12:28 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 37 times | | Topic: | Feedback | |
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| | | Another Amazon buyer expecting everyone else to have it delivered the next day.
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I should not take orders from new members anymore
I will try to change my store settings
and of course block the buyer (i never did it before)
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| Author: | yoavheskia | | Posted: | Mar 13, 2024 12:23 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 49 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
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No more 100% positive feedback when landing to my store 
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| Author: | popsicle | | Posted: | Mar 13, 2024 12:16 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 65 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
|
Sorry to hear it. Through comms you can request of the member to remove their
own feedback left. Don't believe the feedback removal request will be acted
upon, it lacks grounds within the guidelines
Many just do not understand the impact "neutral" has on a seller's
profile. Understandable as it's in fact, not neutral.
Why I posted: https://www.bricklink.com/message.asp?ID=868453
-popsicle
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| Author: | Stuart9 | | Posted: | Mar 13, 2024 12:04 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 62 times | | Topic: | Feedback | |
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| Doubt the feedback will be removed. 
Another Amazon buyer expecting everyone else to have it delivered the next day.
In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
|
|
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| Author: | yoavheskia | | Posted: | Mar 13, 2024 11:58 | | Subject: | Unjustified Neutral Feedback | | Viewed: | 283 times | | Topic: | Feedback | |
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| Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
|
|
| Author: | Saitobricks.ca | | Posted: | Mar 2, 2024 12:52 | | Subject: | Re: 24548189 | | Viewed: | 29 times | | Topic: | Feedback | |
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| In Feedback, jcarroll writes:
| | Thank you for such a smooth transaction. I will be using this site in the future.
Again thank you
Jcarroll
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Give the feedback to the seller please. They really would appreciate it.
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| Author: | yorbrick | | Posted: | Mar 2, 2024 12:23 | | Subject: | Re: 24548189 | | Viewed: | 35 times | | Topic: | Feedback | |
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| In Feedback, jcarroll writes:
| | Thank you for such a smooth transaction. I will be using this site in the future.
Again thank you
Jcarroll
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So leave feedback for the seller.
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| Author: | jcarroll | | Posted: | Mar 2, 2024 11:22 | | Subject: | 24548189 | | Viewed: | 110 times | | Topic: | Feedback | |
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| Thank you for such a smooth transaction. I will be using this site in the future.
Again thank you
Jcarroll
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| Author: | yorbrick | | Posted: | Feb 28, 2024 13:04 | | Subject: | Re: What gives? | | Viewed: | 83 times | | Topic: | Feedback | |
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| If it is 1 neutral or negative in 20000+ total, it would be rounded up as it
would be 99.995. 1 in 19999 total rounds down to 99.99%, 1 in 20000 total rounds
up to 100.00%.
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| Author: | popsicle | | Posted: | Feb 28, 2024 10:25 | | Subject: | Re: What gives? | | Viewed: | 78 times | | Topic: | Feedback | |
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| In Feedback, popsicle writes:
| | In Feedback, Biglesdug writes:
| | In Feedback, popsicle writes:
| | After reading a now cancelled post:
https://www.bricklink.com/message.asp?ID=1457020
In which the OP highlighted Carol’s first non positive (neutral) feedback in
over a staggering 25,000 orders, I noticed something: The neutral didn’t produce
an effect on Carol's percentage number displayed.
Has this suggestion been implemented?
https://www.bricklink.com/message.asp?ID=868453
Or is it that her order numbers are so large that the percentage affected can’t
be shown or formatted as is?
Two store banners, both with a single selling neutral
https://store.bricklink.com/carolannee
https://store.bricklink.com/par016
A very nice post about carolannee, btw. Here's my readied reply to it.
Carol was my inspiration early on here as to what a BL seller could become.
Her comms, packaging, listing practices, processing times, all exemplary. She
set the bar high for other BL sellers. I’m privileged to have gotten to know
her some personally over the years. A wonderful personality who happens to also
enjoy her garden
She and I trading location in a manner of speaking. We were in Olympia for years
while she was up in the Seattle area. Nearly at the same time, she and her hubby
moved down to Olympia where we lived, while we move up to the Seattle area where
they had just left. She also has been fazing out her inventory in order to close,
nearly as long as we have been
-popsicle
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It most have been converted or removed? I am not seeing her have any neutrals.
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Bingo! It's now not showing. Thanks.
Guess it was just the timing
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And why the other cancelled their post, no doubt
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| Author: | popsicle | | Posted: | Feb 28, 2024 10:22 | | Subject: | Re: What gives? | | Viewed: | 79 times | | Topic: | Feedback | |
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| In Feedback, Biglesdug writes:
| | In Feedback, popsicle writes:
| | After reading a now cancelled post:
https://www.bricklink.com/message.asp?ID=1457020
In which the OP highlighted Carol’s first non positive (neutral) feedback in
over a staggering 25,000 orders, I noticed something: The neutral didn’t produce
an effect on Carol's percentage number displayed.
Has this suggestion been implemented?
https://www.bricklink.com/message.asp?ID=868453
Or is it that her order numbers are so large that the percentage affected can’t
be shown or formatted as is?
Two store banners, both with a single selling neutral
https://store.bricklink.com/carolannee
https://store.bricklink.com/par016
A very nice post about carolannee, btw. Here's my readied reply to it.
Carol was my inspiration early on here as to what a BL seller could become.
Her comms, packaging, listing practices, processing times, all exemplary. She
set the bar high for other BL sellers. I’m privileged to have gotten to know
her some personally over the years. A wonderful personality who happens to also
enjoy her garden
She and I trading location in a manner of speaking. We were in Olympia for years
while she was up in the Seattle area. Nearly at the same time, she and her hubby
moved down to Olympia where we lived, while we move up to the Seattle area where
they had just left. She also has been fazing out her inventory in order to close,
nearly as long as we have been
-popsicle
|
It most have been converted or removed? I am not seeing her have any neutrals.
|
Bingo! It's now not showing. Thanks.
Guess it was just the timing
|
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| Author: | Biglesdug | | Posted: | Feb 28, 2024 10:15 | | Subject: | Re: What gives? | | Viewed: | 67 times | | Topic: | Feedback | |
|
| In Feedback, popsicle writes:
| | After reading a now cancelled post:
https://www.bricklink.com/message.asp?ID=1457020
In which the OP highlighted Carol’s first non positive (neutral) feedback in
over a staggering 25,000 orders, I noticed something: The neutral didn’t produce
an effect on Carol's percentage number displayed.
Has this suggestion been implemented?
https://www.bricklink.com/message.asp?ID=868453
Or is it that her order numbers are so large that the percentage affected can’t
be shown or formatted as is?
Two store banners, both with a single selling neutral
https://store.bricklink.com/carolannee
https://store.bricklink.com/par016
A very nice post about carolannee, btw. Here's my readied reply to it.
Carol was my inspiration early on here as to what a BL seller could become.
Her comms, packaging, listing practices, processing times, all exemplary. She
set the bar high for other BL sellers. I’m privileged to have gotten to know
her some personally over the years. A wonderful personality who happens to also
enjoy her garden
She and I trading location in a manner of speaking. We were in Olympia for years
while she was up in the Seattle area. Nearly at the same time, she and her hubby
moved down to Olympia where we lived, while we move up to the Seattle area where
they had just left. She also has been fazing out her inventory in order to close,
nearly as long as we have been
-popsicle
|
It most have been converted or removed? I am not seeing her have any neutrals.
|
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| Author: | Tracyd | | Posted: | Feb 28, 2024 10:08 | | Subject: | Re: What gives? | | Viewed: | 73 times | | Topic: | Feedback | |
|
| In Feedback, popsicle writes:
| | After reading a now cancelled post:
https://www.bricklink.com/message.asp?ID=1457020
In which the OP highlighted Carol’s first non positive (neutral) feedback in
over a staggering 25,000 orders, I noticed something: The neutral didn’t produce
an effect on Carol's percentage number displayed.
Has this suggestion been implemented?
https://www.bricklink.com/message.asp?ID=868453
Or is it that her order numbers are so large that the percentage affected can’t
be shown or formatted as is?
Two store banners, both with a single selling neutral
https://store.bricklink.com/carolannee
https://store.bricklink.com/par016
A very nice post about carolannee, btw. Here's my readied reply to it.
Carol was my inspiration early on here as to what a BL seller could become.
Her comms, packaging, listing practices, processing times, all exemplary. She
set the bar high for other BL sellers. I’m privileged to have gotten to know
her some personally over the years. A wonderful personality who happens to also
enjoy her garden
She and I trading location in a manner of speaking. We were in Olympia for years
while she was up in the Seattle area. Nearly at the same time, she and her hubby
moved down to Olympia where we lived, while we move up to the Seattle area where
they had just left. She also has been fazing out her inventory in order to close,
nearly as long as we have been
-popsicle
|
Very well could be rounding.
|
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| Author: | popsicle | | Posted: | Feb 28, 2024 10:03 | | Subject: | What gives? | | Viewed: | 488 times | | Topic: | Feedback | |
|
| After reading a now cancelled post:
https://www.bricklink.com/message.asp?ID=1457020
In which the OP highlighted Carol’s first non positive (neutral) feedback in
over a staggering 25,000 orders, I noticed something: The neutral didn’t produce
an effect on Carol's percentage number displayed.
Has this suggestion been implemented?
https://www.bricklink.com/message.asp?ID=868453
Or is it that her order numbers are so large that the percentage affected can’t
be shown or formatted as is?
Two store banners, both with a single selling neutral
https://store.bricklink.com/carolannee
https://store.bricklink.com/par016
A very nice post about carolannee, btw. Here's my readied reply to it.
Carol was my inspiration early on here as to what a BL seller could become.
Her comms, packaging, listing practices, processing times, all exemplary. She
set the bar high for other BL sellers. I’m privileged to have gotten to know
her some personally over the years. A wonderful personality who happens to also
enjoy her garden
She and I trading location in a manner of speaking. We were in Olympia for years
while she was up in the Seattle area. Nearly at the same time, she and her hubby
moved down to Olympia where we lived, while we move up to the Seattle area where
they had just left. She also has been fazing out her inventory in order to close,
nearly as long as we have been
-popsicle
|
|
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| Author: | Brickwilbo | | Posted: | Feb 24, 2024 05:08 | | Subject: | Re: Feedback löschen | | Viewed: | 47 times | | Topic: | Feedback | |
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| In Feedback, rambo writes:
| | In Feedback, Nubs_Select writes:
Danke, da hab ich es versucht, funktioniert aber nicht!
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Es sollte gleich funktionieren. Selekt "Feedback I Posted" und Bestellnummer
notieren.
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| Author: | Brickwilbo | | Posted: | Feb 24, 2024 05:02 | | Subject: | Re: Feedback löschen | | Viewed: | 31 times | | Topic: | Feedback | |
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| In Feedback, rambo writes:
| | In Feedback, Nubs_Select writes:
Danke, da hab ich es versucht, funktioniert aber nicht!
|
Geht nur bis 30 Tagen.
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| Author: | rambo | | Posted: | Feb 24, 2024 04:04 | | Subject: | Re: Feedback löschen | | Viewed: | 40 times | | Topic: | Feedback | |
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| In Feedback, Nubs_Select writes:
Danke, da hab ich es versucht, funktioniert aber nicht!
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| Author: | rambo | | Posted: | Feb 24, 2024 03:06 | | Subject: | Feedback löschen | | Viewed: | 86 times | | Topic: | Feedback | |
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| Kann mir bitte jemand sagen, wie ich ein Feedback löschen kann? Wollte natürlich
positiv bewerten und habe versehentlich neutral angetippt. Habe schon mehrfach
versucht Feedback löschen eingereicht, wird aber anscheinend nicht weiter geleitet.
LG Rambo
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| Author: | acaciobernardo | | Posted: | Feb 22, 2024 19:34 | | Subject: | Re: Unfair feedback | | Viewed: | 83 times | | Topic: | Feedback | |
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| In Feedback, peregrinator writes:
| | In Feedback, BricksTH4 writes:
| | For reference, you can remove your own feedback at https://www.bricklink.com/feedbackDel.asp
Having had a look, it's surprised me how long it's taken for the seller
to leave the negative, nearly 3 months after the neutral was originally posted.
|
The seller (deliberately or not) waited long enough so that the buyer can no
longer change his or her feedback.
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Right 👍
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| Author: | acaciobernardo | | Posted: | Feb 22, 2024 19:30 | | Subject: | Re: Unfair feedback | | Viewed: | 59 times | | Topic: | Feedback | |
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| In Feedback, 1001bricks writes:
| | In Feedback, acaciobernardo writes:
| |
Thank you all. Fortunately and quickly, bricklink removed the negative feedback.
|
Wow! Russell's definitely the best here!
So happy for you, please have a good evening!
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😊👍
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| Author: | 1001bricks | | Posted: | Feb 22, 2024 14:31 | | Subject: | Re: Unfair feedback | | Viewed: | 45 times | | Topic: | Feedback | |
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| In Feedback, acaciobernardo writes:
| |
Thank you all. Fortunately and quickly, bricklink removed the negative feedback.
|
Wow! Russell's definitely the best here!
So happy for you, please have a good evening!
|
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| Author: | acaciobernardo | | Posted: | Feb 22, 2024 14:25 | | Subject: | Re: Unfair feedback | | Viewed: | 49 times | | Topic: | Feedback | |
|
| In Feedback, acaciobernardo writes:
| | Hello. I made a purchase from a user. The package never arrived, through the
post office I learned that it arrived in my country but that it cannot be delivered
because the address was wrong or incomplete. And that it had already been
returned to the sender. I contacted DHL and the only thing I could find out was
that it had already been delivered to the sender. At cost, the seller gave me
back the value of the set, despite saying on the bricklink page that he had returned
the whole thing. I lost money. Gave neutral feedback to the seller. The seller
gave me negative feedback claiming that I gave up on the purchase. I think the
feedback I was given was unfair. I hope the admin will refer to the entire conversation
exchanged between me and the seller and remove the only negative feedback I have.
I didn't give up on the order. It was a set that my daughter was missing
and bricklink knows that I ended up buying it from another user. (Whom I thank
as it was very kind)
|
Thank you all. Fortunately and quickly, bricklink removed the negative feedback.
I know it's just one, but I make every effort to make sure everything goes
smoothly in all the purchases I've made so far. Maybe I should have ignored
it, but I wasn't. Mainly because of the total arrogance and contempt of the
seller who did nothing to solve the problem. Thank you
|
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| Author: | yorbrick | | Posted: | Feb 21, 2024 15:00 | | Subject: | Re: (Cancelled) | | Viewed: | 61 times | | Topic: | Feedback | |
|
| In Feedback, PupKiwi writes:
| | In Feedback, yorbrick writes:
| | | | I think that this is more of a Bricklink problem as a neutral feedback shouldn't
affect your rating. It was great, but it wasn't bad, so why treat it as a
bad thing?
|
It isn't treated as a bad thing. It is also not a good thing, so doesn't
count as praise.
Email the buyer and ask them to stop doing it. If no response, stop list them,
and inform all sellers you are friendly with so they stoplist them.
|
It's not an buyer I had to deal with, but I'm letting all sellers on
here know to expect a neutral if they order from you.
|
If sellers place an order then in that case they are a buyer. And why would I
leave them a neutral?
|
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| Author: | PupKiwi | | Posted: | Feb 21, 2024 14:47 | | Subject: | Re: (Cancelled) | | Viewed: | 56 times | | Topic: | Feedback | |
|
| In Feedback, yorbrick writes:
| | | | I think that this is more of a Bricklink problem as a neutral feedback shouldn't
affect your rating. It was great, but it wasn't bad, so why treat it as a
bad thing?
|
It isn't treated as a bad thing. It is also not a good thing, so doesn't
count as praise.
Email the buyer and ask them to stop doing it. If no response, stop list them,
and inform all sellers you are friendly with so they stoplist them.
|
It's not an buyer I had to deal with, but I'm letting all sellers on
here know to expect a neutral if they order from you.
|
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| Author: | 1001bricks | | Posted: | Feb 21, 2024 14:32 | | Subject: | Re: Please beware of this buyer | | Viewed: | 140 times | | Topic: | Feedback | |
|
| In Feedback, carterfairlie writes:
| | In Feedback, 1001bricks writes:
| | In Feedback, PupKiwi writes:
| | They have been leaving neutral on every order so far
|
Please contact him instead of posting?
|
Sorry about not communicating. I couldn't access my account. However, I might
still be willing to purchase from you. I will ultimately decide if I purchase
from you, today.
|
I'm not sure who you are - sorry if I've forgotten the context - but
thank you anyway, and you're very welcome of course!
|
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| Author: | yorbrick | | Posted: | Feb 21, 2024 13:48 | | Subject: | Re: (Cancelled) | | Viewed: | 64 times | | Topic: | Feedback | |
|
| | | I think that this is more of a Bricklink problem as a neutral feedback shouldn't
affect your rating. It was great, but it wasn't bad, so why treat it as a
bad thing?
|
It isn't treated as a bad thing. It is also not a good thing, so doesn't
count as praise.
Email the buyer and ask them to stop doing it. If no response, stop list them,
and inform all sellers you are friendly with so they stoplist them.
|
|
| Author: | carterfairlie | | Posted: | Feb 21, 2024 13:47 | | Subject: | Re: Please beware of this buyer | | Viewed: | 88 times | | Topic: | Feedback | |
|
| In Feedback, 1001bricks writes:
| | In Feedback, PupKiwi writes:
| | They have been leaving neutral on every order so far
|
Please contact him instead of posting?
|
Sorry about not communicating. I couldn't access my account. However, I might
still be willing to purchase from you. I will ultimately decide if I purchase
from you, today.
|
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| Author: | PlanetEarthToys | | Posted: | Feb 21, 2024 13:32 | | Subject: | Re: (Cancelled) | | Viewed: | 74 times | | Topic: | Feedback | |
|
| In Feedback, PupKiwi writes:
| | In Feedback, runner.caller writes:
| | In Feedback, PupKiwi writes:
I see this has been canceled because spreading awareness using a username in
the BL forum is a bigger issue than the source of the problem.
Hopefully the message in the discord server reaches a bigger audience...
|
If anyone is curious, the user is BrickDL and they are based in the US.
I think that this is more of a Bricklink problem as a neutral feedback shouldn't
affect your rating. It was great, but it wasn't bad, so why treat it as a
bad thing?
|
the order id #'s are fascinating......
that's pretty fast
|
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| Author: | PupKiwi | | Posted: | Feb 21, 2024 13:22 | | Subject: | Re: (Cancelled) | | Viewed: | 88 times | | Topic: | Feedback | |
|
| In Feedback, runner.caller writes:
| | In Feedback, PupKiwi writes:
I see this has been canceled because spreading awareness using a username in
the BL forum is a bigger issue than the source of the problem.
Hopefully the message in the discord server reaches a bigger audience...
|
If anyone is curious, the user is BrickDL and they are based in the US.
I think that this is more of a Bricklink problem as a neutral feedback shouldn't
affect your rating. It was great, but it wasn't bad, so why treat it as a
bad thing?
|
|
|
| Author: | runner.caller | | Posted: | Feb 21, 2024 13:04 | | Subject: | Re: (Cancelled) | | Viewed: | 84 times | | Topic: | Feedback | |
|
| In Feedback, PupKiwi writes:
I see this has been canceled because spreading awareness using a username in
the BL forum is a bigger issue than the source of the problem.
Hopefully the message in the discord server reaches a bigger audience...
|
| Author: | 1001bricks | | Posted: | Feb 21, 2024 12:55 | | Subject: | Re: Please beware of this buyer | | Viewed: | 115 times | | Topic: | Feedback | |
|
| In Feedback, PupKiwi writes:
| | They have been leaving neutral on every order so far
|
Please contact him instead of posting?
|
|
| Author: | ghyde | | Posted: | Feb 18, 2024 15:06 | | Subject: | Re: Unfair feedback | | Viewed: | 74 times | | Topic: | Feedback | |
|
| In Feedback, peregrinator writes:
| | In Feedback, BricksTH4 writes:
| | For reference, you can remove your own feedback at https://www.bricklink.com/feedbackDel.asp
Having had a look, it's surprised me how long it's taken for the seller
to leave the negative, nearly 3 months after the neutral was originally posted.
|
The seller (deliberately or not) waited long enough so that the buyer can no
longer change his or her feedback.
|
Would this affect removal of the seller's feedback?
I think not, it is a retaliatory feedback from the seller.
Cheers ...
ghyde
|
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| Author: | peregrinator | | Posted: | Feb 18, 2024 14:52 | | Subject: | Re: Unfair feedback | | Viewed: | 62 times | | Topic: | Feedback | |
|
| In Feedback, BricksTH4 writes:
| | For reference, you can remove your own feedback at https://www.bricklink.com/feedbackDel.asp
Having had a look, it's surprised me how long it's taken for the seller
to leave the negative, nearly 3 months after the neutral was originally posted.
|
The seller (deliberately or not) waited long enough so that the buyer can no
longer change his or her feedback.
|
|
| Author: | BricksTH4 | | Posted: | Feb 18, 2024 13:28 | | Subject: | Re: Unfair feedback | | Viewed: | 73 times | | Topic: | Feedback | |
|
| In Feedback, yorbrick writes:
| | In Feedback, acaciobernardo writes:
| | Hello. I made a purchase from a user. The package never arrived, through the
post office I learned that it arrived in my country but that it cannot be delivered
because the address was wrong or incomplete. And that it had already been
returned to the sender. I contacted DHL and the only thing I could find out was
that it had already been delivered to the sender. At cost, the seller gave me
back the value of the set, despite saying on the bricklink page that he had returned
the whole thing. I lost money. Gave neutral feedback to the seller. The seller
gave me negative feedback claiming that I gave up on the purchase. I think the
feedback I was given was unfair. I hope the admin will refer to the entire conversation
exchanged between me and the seller and remove the only negative feedback I have.
I didn't give up on the order. It was a set that my daughter was missing
and bricklink knows that I ended up buying it from another user. (Whom I thank
as it was very kind)
|
You can cancel your feedback and leave them a negative. Then file a complaint
at paypal for any remainder of the cost, if you paid that way.
|
For reference, you can remove your own feedback at https://www.bricklink.com/feedbackDel.asp
Having had a look, it's surprised me how long it's taken for the seller
to leave the negative, nearly 3 months after the neutral was originally posted.
|
|
| Author: | 1001bricks | | Posted: | Feb 18, 2024 13:15 | | Subject: | Re: Unfair feedback | | Viewed: | 66 times | | Topic: | Feedback | |
|
| In Feedback, acaciobernardo writes:
| | Hello. I made a purchase from a user. The package never arrived, through the
post office I learned that it arrived in my country but that it cannot be delivered
because the address was wrong or incomplete. And that it had already been
returned to the sender. I contacted DHL and the only thing I could find out was
that it had already been delivered to the sender. At cost, the seller gave me
back the value of the set, despite saying on the bricklink page that he had returned
the whole thing. I lost money. Gave neutral feedback to the seller. The seller
gave me negative feedback claiming that I gave up on the purchase. I think the
feedback I was given was unfair. I hope the admin will refer to the entire conversation
exchanged between me and the seller and remove the only negative feedback I have.
|
I'm sorry but while you're right, there's no reason to remove this
Feedback.
The (bad) seller is allowed to think at this as a negative transaction.
You could remove your feedback if you gave it less than 30 days ago, and give
him a negative also
Apart this, it won't be changed.
Note you could also Reply to the feedback, it's important if someone reads
it.
Much more, don't worry - Sellers do NOT read the buyers feedbacks, epescially
when you've 60... It could be a problem if you were "-1" for example,
but at 60 really nobody cares.
Don't worry, set this seller as Least Favorite and forget it.
|
|
| Author: | yorbrick | | Posted: | Feb 18, 2024 13:14 | | Subject: | Re: Unfair feedback | | Viewed: | 66 times | | Topic: | Feedback | |
|
| In Feedback, acaciobernardo writes:
| | Hello. I made a purchase from a user. The package never arrived, through the
post office I learned that it arrived in my country but that it cannot be delivered
because the address was wrong or incomplete. And that it had already been
returned to the sender. I contacted DHL and the only thing I could find out was
that it had already been delivered to the sender. At cost, the seller gave me
back the value of the set, despite saying on the bricklink page that he had returned
the whole thing. I lost money. Gave neutral feedback to the seller. The seller
gave me negative feedback claiming that I gave up on the purchase. I think the
feedback I was given was unfair. I hope the admin will refer to the entire conversation
exchanged between me and the seller and remove the only negative feedback I have.
I didn't give up on the order. It was a set that my daughter was missing
and bricklink knows that I ended up buying it from another user. (Whom I thank
as it was very kind)
|
You can cancel your feedback and leave them a negative. Then file a complaint
at paypal for any remainder of the cost, if you paid that way.
|
|
| Author: | acaciobernardo | | Posted: | Feb 18, 2024 09:48 | | Subject: | Unfair feedback | | Viewed: | 254 times | | Topic: | Feedback | |
|
| Hello. I made a purchase from a user. The package never arrived, through the
post office I learned that it arrived in my country but that it cannot be delivered
because the address was wrong or incomplete. And that it had already been
returned to the sender. I contacted DHL and the only thing I could find out was
that it had already been delivered to the sender. At cost, the seller gave me
back the value of the set, despite saying on the bricklink page that he had returned
the whole thing. I lost money. Gave neutral feedback to the seller. The seller
gave me negative feedback claiming that I gave up on the purchase. I think the
feedback I was given was unfair. I hope the admin will refer to the entire conversation
exchanged between me and the seller and remove the only negative feedback I have.
I didn't give up on the order. It was a set that my daughter was missing
and bricklink knows that I ended up buying it from another user. (Whom I thank
as it was very kind)
|
|
| Author: | Nubs_Select | | Posted: | Feb 16, 2024 14:59 | | Subject: | Re: tussle for a tax refund - negative feedback | | Viewed: | 50 times | | Topic: | Feedback | |
|
| In Feedback, ghyde writes:
| | In Feedback, peregrinator writes:
| | In Feedback, Nubs_Select writes:
| | If you don’t see the sellers gst/hst number on the invoice similar to the picture
|
*drains Nub's account*
thanks
|
Good luck draining a tax account, the government officials will want their money!
 🍕🍕🍕
Cheers ...
ghyde
|
this number is fully public kinda like a username
|
| Author: | Nubs_Select | | Posted: | Feb 16, 2024 14:53 | | Subject: | Re: tussle for a tax refund - negative feedback | | Viewed: | 44 times | | Topic: | Feedback | |
|
| In Feedback, peregrinator writes:
| | In Feedback, Nubs_Select writes:
| | If you don’t see the sellers gst/hst number on the invoice similar to the picture
|
*drains Nub's account*
thanks
|
|
| Author: | ghyde | | Posted: | Feb 16, 2024 14:41 | | Subject: | Re: tussle for a tax refund - negative feedback | | Viewed: | 38 times | | Topic: | Feedback | |
|
| In Feedback, peregrinator writes:
| | In Feedback, Nubs_Select writes:
| | If you don’t see the sellers gst/hst number on the invoice similar to the picture
|
*drains Nub's account*
thanks
|
Good luck draining a tax account, the government officials will want their money!
🍕🍕🍕
Cheers ...
ghyde
|
| Author: | peregrinator | | Posted: | Feb 16, 2024 14:23 | | Subject: | Re: tussle for a tax refund - negative feedback | | Viewed: | 45 times | | Topic: | Feedback | |
|
| In Feedback, Nubs_Select writes:
| | If you don’t see the sellers gst/hst number on the invoice similar to the picture
|
*drains Nub's account*
thanks
|
| Author: | TeeBoxLu | | Posted: | Feb 16, 2024 13:11 | | Subject: | Re: tussle for a tax refund - negative feedback | | Viewed: | 56 times | | Topic: | Feedback | |
|
| In Feedback, Nubs_Select writes:
| | If you don’t see the sellers gst/hst number on the invoice similar to the picture
below then they are breaking the law and you can report them to the cra who is
one of the few government organizations who absolutely loves receiving tips like
this to hunt down
|
Thanks a lot. I think I will do this. You are are helpful too. LU
|
|
| Author: | Nubs_Select | | Posted: | Feb 16, 2024 12:40 | | Subject: | Re: tussle for a tax refund - negative feedback | | Viewed: | 58 times | | Topic: | Feedback | |
|
| If you don’t see the sellers gst/hst number on the invoice similar to the picture
below then they are breaking the law and you can report them to the cra who is
one of the few government organizations who absolutely loves receiving tips like
this to hunt down
|
|
| Author: | jbroman | | Posted: | Feb 16, 2024 12:35 | | Subject: | Re: tussle for a tax refund - negative feedback | | Viewed: | 41 times | | Topic: | Feedback | |
|
| In Feedback, TeeBoxLu writes:
| | . Does this person even have a registered GST or HST number??
|
He must show the GST number on the invoice
|
|
| Author: | TeeBoxLu | | Posted: | Feb 16, 2024 12:34 | | Subject: | Re: tussle for a tax refund - negative feedback | | Viewed: | 43 times | | Topic: | Feedback | |
|
| In Feedback, 1001bricks writes:
| | In Feedback, TeeBoxLu writes:
| | I only skimmed through the terms and conditions on a recently placed order. I
did not go to the splash page at all. OOOPSIE ... my bad. This CDN Ontario store
states on his splash page in red he will charge everyone 13% tax. When questioned,
I was told told, in no uncertain terms (lol), that his terms are his terms. Too
bad for me. It went back and forth and I suggested that he could do the right
thing and change his terms and conditions and conform to the lawful tax laws
of his province and country. That is not going to happen. I mentioned it again
in clearer words. I finally got him to refund some taxes paid. Does this person
even have a registered GST or HST number? Can I ask him that?
|
I guess it must be a pro Shop, then you're allowed to ask for their pro references.
Here for example, they MUST be displayed to the public.
| | Does he have to
answer? Does this person think that collecting his extra 8% on every single out
of province order his rightful tip? Does he think it is right to dupe unsuspecting
and unknowing customers? He is not the only store in Ontario that is collecting
extra cash in what I believe to be a low and underhanded manner. I wish I could
stop them. I can warn others about this particular store in my feedback. He will
probably counter with a lie of some kind and just keep on with these petty thefts.
So ... your thoughts ... or better yet ... creative and constructive solutions?
|
IIRC I already told you?
If you think it could be an unlawful tax colection, DO report this shop using
the member report page AND opening a helpdesk ticket.
|
Oh yes, thanks again. You are helpful. I will use your previous link. LU
|
|
| Author: | 1001bricks | | Posted: | Feb 16, 2024 12:24 | | Subject: | Re: tussle for a tax refund - negative feedback | | Viewed: | 51 times | | Topic: | Feedback | |
|
| In Feedback, TeeBoxLu writes:
| | I only skimmed through the terms and conditions on a recently placed order. I
did not go to the splash page at all. OOOPSIE ... my bad. This CDN Ontario store
states on his splash page in red he will charge everyone 13% tax. When questioned,
I was told told, in no uncertain terms (lol), that his terms are his terms. Too
bad for me. It went back and forth and I suggested that he could do the right
thing and change his terms and conditions and conform to the lawful tax laws
of his province and country. That is not going to happen. I mentioned it again
in clearer words. I finally got him to refund some taxes paid. Does this person
even have a registered GST or HST number? Can I ask him that?
|
I guess it must be a pro Shop, then you're allowed to ask for their pro references.
Here for example, they MUST be displayed to the public.
| | Does he have to
answer? Does this person think that collecting his extra 8% on every single out
of province order his rightful tip? Does he think it is right to dupe unsuspecting
and unknowing customers? He is not the only store in Ontario that is collecting
extra cash in what I believe to be a low and underhanded manner. I wish I could
stop them. I can warn others about this particular store in my feedback. He will
probably counter with a lie of some kind and just keep on with these petty thefts.
So ... your thoughts ... or better yet ... creative and constructive solutions?
|
IIRC I already told you?
If you think it could be an unlawful tax colection, DO report this shop using
the member report page AND opening a helpdesk ticket.
|
|
| Author: | TeeBoxLu | | Posted: | Feb 16, 2024 11:50 | | Subject: | tussle for a tax refund - negative feedback | | Viewed: | 183 times | | Topic: | Feedback | |
|
| I only skimmed through the terms and conditions on a recently placed order. I
did not go to the splash page at all. OOOPSIE ... my bad. This CDN Ontario store
states on his splash page in red he will charge everyone 13% tax. When questioned,
I was told told, in no uncertain terms (lol), that his terms are his terms. Too
bad for me. It went back and forth and I suggested that he could do the right
thing and change his terms and conditions and conform to the lawful tax laws
of his province and country. That is not going to happen. I mentioned it again
in clearer words. I finally got him to refund some taxes paid. Does this person
even have a registered GST or HST number? Can I ask him that? Does he have to
answer? Does this person think that collecting his extra 8% on every single out
of province order his rightful tip? Does he think it is right to dupe unsuspecting
and unknowing customers? He is not the only store in Ontario that is collecting
extra cash in what I believe to be a low and underhanded manner. I wish I could
stop them. I can warn others about this particular store in my feedback. He will
probably counter with a lie of some kind and just keep on with these petty thefts.
So ... your thoughts ... or better yet ... creative and constructive solutions?
|
|
| Author: | 1001bricks | | Posted: | Feb 13, 2024 18:45 | | Subject: | Re: Feedback Extortion | | Viewed: | 69 times | | Topic: | Feedback | |
|
| In Feedback, Adjour writes:
| | In Feedback, 1001bricks writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far."
|
Seeing your FB profile, you may have a communication problem, at least.
Just like this forum post: you could have FIXED the problem instead of posting
and asking for a removal - that may not even be necessary if the buyer's
comprehensive...
|
no no, didn't you see his post? His buyers just need to relax because
he refuses to piss on himself by being kind to them. Messy.
|
What I can see is that he's getting ALSO a negative feedback in forum
|
|
| Author: | Adjour | | Posted: | Feb 13, 2024 17:39 | | Subject: | Re: Feedback Extortion | | Viewed: | 72 times | | Topic: | Feedback | |
|
| In Feedback, 1001bricks writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far."
|
Seeing your FB profile, you may have a communication problem, at least.
Just like this forum post: you could have FIXED the problem instead of posting
and asking for a removal - that may not even be necessary if the buyer's
comprehensive...
|
no no, didn't you see his post? His buyers just need to relax because
he refuses to piss on himself by being kind to them. Messy.
|
|
| Author: | yorbrick | | Posted: | Feb 13, 2024 17:03 | | Subject: | Re: Feedback Extortion | | Viewed: | 64 times | | Topic: | Feedback | |
|
| | |
Seeing your FB profile, you may have a communication problem, at least.
|
And from the feedback they leave they have an even bigger problem.
|
|
| Author: | Adjour | | Posted: | Feb 13, 2024 15:38 | | Subject: | Re: Feedback Extortion | | Viewed: | 54 times | | Topic: | Feedback | |
|
| In Feedback, wildchicken13 writes:
| | In Feedback, enig writes:
| | I get what you are saying. What I had in mind were the situations where seller
is either non-responsive, not following with his or her proposed solutions for
weeks, or offering a solution that is completely unsuitable.
I might still be willing to accept the fact that a mistake has been made and
allow the seller to address it. Before leaving a negative feedback I might message
the seller, letting know my intentions in advance. Not meant as a threat, but
more as a last-resort in an effort to get the seller's attention.
How it is worse than leaving a negative FB right away?
|
I think what infinibrix is saying is that buyers shouldn't have to threaten
to leave negative feedback in order to get the seller to perform their basic
responsibilities. If you have to threaten negative feedback to get the seller
to act, then they already deserve it.
Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
|
If you haven't looked at this stores Feedback. I'm inclined to side with
the buyer here. Also the horrible childish replies to the upset customers tells
me all I need to know.
OP you are the problem, not your buyers. I've literally never, not once had
a customers complain about quality of parts sent and you have, Alot.
The idea that you have some sort of "gotcha" on this buyer is, yeesh
|
|
| Author: | SylvainLS | | Posted: | Feb 13, 2024 14:43 | | Subject: | Re: Feedback Extortion | | Viewed: | 55 times | | Topic: | Feedback | |
|
| In Feedback, macebobo writes:
| | […]
| | | | What if the seller sent me mustard?
|
You thank them profusely and run to the bank to put in your safe!
|
Even if it is French's or Heinz plain yellow mustard?
|
The bank and I aren’t responsible if you put knockoffs in your safe.
|
|
| Author: | macebobo | | Posted: | Feb 13, 2024 14:28 | | Subject: | Re: Feedback Extortion | | Viewed: | 47 times | | Topic: | Feedback | |
|
| In Feedback, SylvainLS writes:
| | In Feedback, Nubs_Select writes:
| | | | Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
|
What if the seller sent me mustard?
|
You thank them profusely and run to the bank to put in your safe!
|
Even if it is French's or Heinz plain yellow mustard?
|
|
| Author: | popsicle | | Posted: | Feb 13, 2024 14:04 | | Subject: | Re: Feedback Extortion | | Viewed: | 112 times | | Topic: | Feedback | |
|
| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far."
|
| | To me this is clearly extortion and against policy, correct?
|
Yes, extortion is delineated as a valid feedback removal request. Though I'd
imagine the term “extortion” would be open to broad interpretation in any such
request. It seems to me the site’s intended use of the term within that specific
context, is more straight-forwardness of action. More deliberate quid pro quo
interpretation to be considered an offense, iow.
Otherwise, you could imagine the site bombarded with such requests behind that
which is a more common occurrence between members than the other interpretation
might be. But who knows... I clearly don’t
| |
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
|
|
| Author: | 1001bricks | | Posted: | Feb 13, 2024 13:04 | | Subject: | Re: Feedback Extortion | | Viewed: | 74 times | | Topic: | Feedback | |
|
| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far."
|
Seeing your FB profile, you may have a communication problem, at least.
Just like this forum post: you could have FIXED the problem instead of posting
and asking for a removal - that may not even be necessary if the buyer's
comprehensive...
|
|
| Author: | 1001bricks | | Posted: | Feb 13, 2024 13:01 | | Subject: | Re: Feedback Extortion | | Viewed: | 43 times | | Topic: | Feedback | |
|
| In Feedback, SylvainLS writes:
| | In Feedback, Nubs_Select writes:
| | | | Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
|
What if the seller sent me mustard?
|
You thank them profusely and run to the bank to put in your safe!
|
^ this!
|
|
| Author: | TimsBrickHouse | | Posted: | Feb 13, 2024 12:42 | | Subject: | Re: Feedback Extortion | | Viewed: | 63 times | | Topic: | Feedback | |
|
| In Feedback, Figitentiary writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
How is it feedback extortion... simply because YOU say so? I don't think
it works like that either? You don't even say what actually happened, so
readers can decide for themselves if the trans. warranted negative feedback?
Were the parts described accurately & accordingly? Were they ALL included? Did
you respond, in a timely enough fashion, for the buyer? That's why it's
called FEEDBACK... it's supposed to be subjective.
|
I guess every buyer is the most upright citizen and they don't ask far to
much than what is expected of the seller? I think we ALL have had an "UNREASONABLE"
buyer. Everyone also thinks the way they handle things is the right way, just
because i did not roll over a piss on my self for an unreasonable buyer doesn't
mean i did anything wrong or right for that matter.....
How is it feedback extortion... simply because YOU say so? No,
this is why i asked the question if BL would consider it extortion, and if they
look at the email(ON BL) to take it into consideration.....nothing more.....people
need to relax!!
|
|
| Author: | wildchicken13 | | Posted: | Feb 13, 2024 12:35 | | Subject: | Re: Feedback Extortion | | Viewed: | 46 times | | Topic: | Feedback | |
|
| In Feedback, Nubs_Select writes:
| | What if the seller sent me mustard?
|
You leave a scathing review and call the bank to get your money back!
|
| Author: | Nubs_Select | | Posted: | Feb 13, 2024 12:29 | | Subject: | Re: Feedback Extortion | | Viewed: | 44 times | | Topic: | Feedback | |
|
| In Feedback, SylvainLS writes:
| | In Feedback, Nubs_Select writes:
| | | | Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
|
What if the seller sent me mustard?
|
You thank them profusely and run to the bank to put in your safe!
|
|
|
| Author: | SylvainLS | | Posted: | Feb 13, 2024 12:23 | | Subject: | Re: Feedback Extortion | | Viewed: | 46 times | | Topic: | Feedback | |
|
| In Feedback, Nubs_Select writes:
| | | | Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
|
What if the seller sent me mustard?
|
You thank them profusely and run to the bank to put in your safe!
|
|
| Author: | pikachu3 | | Posted: | Feb 13, 2024 12:22 | | Subject: | Re: Feedback Extortion | | Viewed: | 51 times | | Topic: | Feedback | |
|
| In Feedback, TimsBrickHouse writes:
| | In Feedback, enig writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Nothing wrong with writing to a seller in advance and letting the seller know
that you are STILL(?) waiting for an issue to get resolved, and that you are
willing to leave a negative feedback if it wont get resolved.
If you have wronged the buyer AND have not offered a suitable solution - negative
feedback is warranted. It is not extortion.
|
I told him to sent the order back for a refund(he refused) and he said he wants
to keep the original pieces AND have me send new ones.....Sorry I do not do that,
its called "unjust enrichment"
|
It's not clear here, were you asking him to pay extra shipping to fix a mistake
on your part?
|
|
| Author: | Nubs_Select | | Posted: | Feb 13, 2024 12:21 | | Subject: | Re: Feedback Extortion | | Viewed: | 43 times | | Topic: | Feedback | |
|
| | | Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
|
What if the seller sent me mustard?
|
|
| Author: | TimsBrickHouse | | Posted: | Feb 13, 2024 12:20 | | Subject: | Re: Feedback Extortion | | Viewed: | 63 times | | Topic: | Feedback | |
|
| In Feedback, enig writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Nothing wrong with writing to a seller in advance and letting the seller know
that you are STILL(?) waiting for an issue to get resolved, and that you are
willing to leave a negative feedback if it wont get resolved.
If you have wronged the buyer AND have not offered a suitable solution - negative
feedback is warranted. It is not extortion.
|
I told him to sent the order back for a refund(he refused) and he said he wants
to keep the original pieces AND have me send new ones.....Sorry I do not do that,
its called "unjust enrichment"
|
|
| Author: | Tracyd | | Posted: | Feb 13, 2024 10:28 | | Subject: | Re: Feedback Extortion | | Viewed: | 80 times | | Topic: | Feedback | |
|
| In Feedback, Figitentiary writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
How is it feedback extortion... simply because YOU say so? I don't think
it works like that either? You don't even say what actually happened, so
readers can decide for themselves if the trans. warranted negative feedback?
Were the parts described accurately & accordingly? Were they ALL included? Did
you respond, in a timely enough fashion, for the buyer? That's why it's
called FEEDBACK... it's supposed to be subjective.
|
FEEDBACK is how a buyer and a seller feel about the transaction. Looking at
the feedback you have received you may need to reconsider how you run your store.
No, I don't have the details of the issues or what was done to fix them,
but there are a lot of consistent complaints. If you are worried about your
feedback rating, then you need to change how you do things. You give no details
about the issues or what you have done/proposed to fix them so you may be a bit
premature on your claim of extortion. And if a buyer has to threaten you to
get you to fix things, then you really need to reconsider if you should be a
seller. No, the customer is not always right, but to keep them happy you sometimes
have to act like they are. If you can't do that then you end up like this.
I am not saying you are a bad seller, but your feedback is indicating that I
would stay away from you. BTW I love your custom TACO TUESDAY building. Very
nice work.
|
|
| Author: | wildchicken13 | | Posted: | Feb 13, 2024 09:49 | | Subject: | Re: Feedback Extortion | | Viewed: | 59 times | | Topic: | Feedback | |
|
| In Feedback, enig writes:
| | I get what you are saying. What I had in mind were the situations where seller
is either non-responsive, not following with his or her proposed solutions for
weeks, or offering a solution that is completely unsuitable.
I might still be willing to accept the fact that a mistake has been made and
allow the seller to address it. Before leaving a negative feedback I might message
the seller, letting know my intentions in advance. Not meant as a threat, but
more as a last-resort in an effort to get the seller's attention.
How it is worse than leaving a negative FB right away?
|
I think what infinibrix is saying is that buyers shouldn't have to threaten
to leave negative feedback in order to get the seller to perform their basic
responsibilities. If you have to threaten negative feedback to get the seller
to act, then they already deserve it.
Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
|
|
| Author: | yorbrick | | Posted: | Feb 13, 2024 09:43 | | Subject: | Re: Feedback Extortion | | Viewed: | 68 times | | Topic: | Feedback | |
|
| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
If the buyer is unhappy with an order with issues and they leave negative feedback,
I don't see why it should be removed even if they mention feedback in an
email. I can understand something being extortion if they say send me free items
or I will leave you negative feedback. But if it is send me what I have ordered
or I will leave you negative feedback, that is totally different.
What was the issue that they had with their order, and have you resolved it?
This is why a message system based solely on BL and not exposing email addresses
would be preferable. Plus it avoids the problems with offsite paypal payments
to the wrong email address.
|
|
| Author: | Figitentiary | | Posted: | Feb 13, 2024 09:38 | | Subject: | Re: Feedback Extortion | | Viewed: | 65 times | | Topic: | Feedback | |
|
| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
How is it feedback extortion... simply because YOU say so? I don't think
it works like that either? You don't even say what actually happened, so
readers can decide for themselves if the trans. warranted negative feedback?
Were the parts described accurately & accordingly? Were they ALL included? Did
you respond, in a timely enough fashion, for the buyer? That's why it's
called FEEDBACK... it's supposed to be subjective.
|
|
| Author: | enig | | Posted: | Feb 13, 2024 09:37 | | Subject: | Re: Feedback Extortion | | Viewed: | 55 times | | Topic: | Feedback | |
|
| In Feedback, infinibrix writes:
| | In Feedback, enig writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Nothing wrong with writing to a seller in advance and letting the seller know
that you are STILL(?) waiting for an issue to get resolved, and that you are
willing to leave a negative feedback if it wont get resolved.
If you have wronged the buyer AND have not offered a suitable solution - negative
feedback is warranted. It is not extortion.
|
On ebay even the mere mention of feedback is considered extortion (Not sure about
here?) but either way I don't believe feedback should be brought into the
conversation at all since as a seller I'd rather the buyer know that I'm
fixing the problem off my own back because its the right thing to do rather than
because they assume I'm only fixing the problem because they state they will
otherwise leave me negative feedback! In fact in those situations after resolving
the problem I may even consider blocking the buyer since feedback should not
be a bartering tool! The feedback is for the buyer/seller alone to decide upon
once the transaction process is complete and any issues resolved(or not)
|
I get what you are saying. What I had in mind were the situations where seller
is either non-responsive, not following with his or her proposed solutions for
weeks, or offering a solution that is completely unsuitable.
I might still be willing to accept the fact that a mistake has been made and
allow the seller to address it. Before leaving a negative feedback I might message
the seller, letting know my intentions in advance. Not meant as a threat, but
more as a last-resort in an effort to get the seller's attention.
How it is worse than leaving a negative FB right away?
|
|
| Author: | infinibrix | | Posted: | Feb 13, 2024 09:12 | | Subject: | Re: Feedback Extortion | | Viewed: | 79 times | | Topic: | Feedback | |
|
| In Feedback, enig writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Nothing wrong with writing to a seller in advance and letting the seller know
that you are STILL(?) waiting for an issue to get resolved, and that you are
willing to leave a negative feedback if it wont get resolved.
If you have wronged the buyer AND have not offered a suitable solution - negative
feedback is warranted. It is not extortion.
|
On ebay even the mere mention of feedback is considered extortion (Not sure about
here?) but either way I don't believe feedback should be brought into the
conversation at all since as a seller I'd rather the buyer know that I'm
fixing the problem off my own back because its the right thing to do rather than
because they assume I'm only fixing the problem because they state they will
otherwise leave me negative feedback! In fact in those situations after resolving
the problem I may even consider blocking the buyer since feedback should not
be a bartering tool! The feedback is for the buyer/seller alone to decide upon
once the transaction process is complete and any issues resolved(or not)
|
|
| Author: | enig | | Posted: | Feb 13, 2024 08:50 | | Subject: | Re: Feedback Extortion | | Viewed: | 71 times | | Topic: | Feedback | |
|
| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Nothing wrong with writing to a seller in advance and letting the seller know
that you are STILL(?) waiting for an issue to get resolved, and that you are
willing to leave a negative feedback if it wont get resolved.
If you have wronged the buyer AND have not offered a suitable solution - negative
feedback is warranted. It is not extortion.
|
|
| Author: | zorbanj | | Posted: | Feb 13, 2024 08:46 | | Subject: | Re: Feedback Extortion | | Viewed: | 64 times | | Topic: | Feedback | |
|
| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Not yet. Depends on what they mean by "dealt with appropriately". Did
you ask them?
| | I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
If these are through Bricklink messages they are supposedly considered. If they
are direct emails then they are not considered.
|
|
| Author: | peregrinator | | Posted: | Feb 13, 2024 08:44 | | Subject: | Re: Feedback Extortion | | Viewed: | 65 times | | Topic: | Feedback | |
|
| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
They might look at messages sent through the BrickLink system, but they don't
consider emails sent outside of BrickLink.
|
|
| Author: | TimsBrickHouse | | Posted: | Feb 13, 2024 08:38 | | Subject: | Feedback Extortion | | Viewed: | 379 times | | Topic: | Feedback | |
|
| I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
|
| Author: | yorbrick | | Posted: | Feb 12, 2024 17:10 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 86 times | | Topic: | Feedback | |
|
| | | Update. Customer finally realized I did contact them. They thankfully retracted
the neutral feedback and my praise is back to 100%. Now everything is well with
the world.
|
That's good. It probably won't make a difference to your sales either
way, but at least it will make you feel better about it.
But learn from it and double check used lots for clones.
|
|
| Author: | ReclaimedComp | | Posted: | Feb 12, 2024 10:38 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 79 times | | Topic: | Feedback | |
|
| In Feedback, ReclaimedComp writes:
| | I'm very disheartened today. I received my first neutral feedback yesterday
and thought I did everything I could to make things right. While pulling the
order I found one small part that was slightly discolored. I notified the customer
and gave them a refund but let them have the part anyway incase they could use
it. I shipped the order and the customer recieved it quickly (even sent me an
email thanking me for shipping so quickly). Later I received an email that one
of the parts I sent (a 1x2 slope) was actually a MB brand. I try to make sure
all my used parts are LEGO but sometimes one may slip through. I replied to
them (through gmail) on Jan 29th and refunded them for the part. I thought everyting
was fine. Yesterday I received a neutral feedback stating I never replied or
did anything. You try your best to keep 100% praise then one customer kills it.
Chris
RC
|
Update. Customer finally realized I did contact them. They thankfully retracted
the neutral feedback and my praise is back to 100%. Now everything is well with
the world.
Thanks for all the comments on and off topic.
Chris
Reclaimed Components
|
|
| Author: | Nubs_Select | | Posted: | Feb 12, 2024 00:25 | | Subject: | Re: CryptoSticss | | Viewed: | 35 times | | Topic: | Feedback | |
|
| In Feedback, 1001bricks writes:
| | In Feedback, Cryptosticss writes:
CryptoGummies!!! Yay! Good news!
|
🤤🤤🤤
|
| Author: | 1001bricks | | Posted: | Feb 11, 2024 11:30 | | Subject: | Re: CryptoSticss | | Viewed: | 46 times | | Topic: | Feedback | |
|
| In Feedback, Cryptosticss writes:
CryptoGummies!!! Yay! Good news!
|
|
| Author: | leggodtshop | | Posted: | Feb 8, 2024 23:51 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 63 times | | Topic: | Feedback | |
|
| In Feedback, ReclaimedComp writes:
| | I'm very disheartened today. I received my first neutral feedback yesterday
and thought I did everything I could to make things right. While pulling the
order I found one small part that was slightly discolored. I notified the customer
and gave them a refund but let them have the part anyway incase they could use
it. I shipped the order and the customer recieved it quickly (even sent me an
email thanking me for shipping so quickly). Later I received an email that one
of the parts I sent (a 1x2 slope) was actually a MB brand. I try to make sure
all my used parts are LEGO but sometimes one may slip through. I replied to
them (through gmail) on Jan 29th and refunded them for the part. I thought everyting
was fine. Yesterday I received a neutral feedback stating I never replied or
did anything. You try your best to keep 100% praise then one customer kills it.
Chris
RC
|
Congratulations on your first neutral, so early in your life as a seller. Blaming
someone else is easy. Just accept the fact you can't control everything.
My advice: reply on the feedback, say thank you and will do better. That will
give future customers a feeling of trust. Simply complaining on the forum will
not.
BR,
Paul
|
|
| Author: | Poncke | | Posted: | Feb 8, 2024 23:20 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 48 times | | Topic: | Feedback | |
|
| In Feedback, ReclaimedComp writes:
| | I did reply to the feedback. It's just frustrating with all the bad sellers
you see out there that someone would bother to leave feedback on something so
minor. If didn't try to fix the problem or if I was slow on shipping, not
commucative at all, parts were in bad shape or not packed well, then yes, leave
feedback. But a neutral is as bad as a negitive when it comes to the praise
precentage.
Chris
In Feedback, peregrinator writes:
| | In Feedback, ReclaimedComp writes:
| | No, I guess I should have, but I already I charge the minimum amount on shipping.
|
Sure, but the buyer will have to source the part from elsewhere and pay shipping
on that order - that's why it's a good idea to refund shipping costs.
At least offer it to the buyer (they might say not to worry about it).
| | But, the feedback states that I didn't reply and I did.
|
Might be worth replying to the feedback.
|
|
Selling fake Lego isn't minor
|
|
| Author: | Brickman4you | | Posted: | Feb 8, 2024 20:33 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 57 times | | Topic: | Feedback | |
|
| In Feedback, ReclaimedComp writes:
| | I'm very disheartened today. I received my first neutral feedback yesterday
and thought I did everything I could to make things right. While pulling the
order I found one small part that was slightly discolored. I notified the customer
and gave them a refund but let them have the part anyway incase they could use
it. I shipped the order and the customer recieved it quickly (even sent me an
email thanking me for shipping so quickly). Later I received an email that one
of the parts I sent (a 1x2 slope) was actually a MB brand. I try to make sure
all my used parts are LEGO but sometimes one may slip through. I replied to
them (through gmail) on Jan 29th and refunded them for the part. I thought everyting
was fine. Yesterday I received a neutral feedback stating I never replied or
did anything. You try your best to keep 100% praise then one customer kills it.
Chris
RC
|
Without seeing the order details (qty of parts, order total, rareness of parts
in question, etc), I can not say. Each case needs to be handled differently
depending on its complexity. As a seller I know when the part might be crucial
to the order or not and I will slash the shipping in half or email them and
ask for their input (would they like a full refund). Sometimes it's just
a quick note, hey I'm minus 1 on this part.
That being said if ever sent a customer a Mega blocks product I would give them
a full refund ASAP.
|
|
| Author: | zorbanj | | Posted: | Feb 8, 2024 18:06 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 51 times | | Topic: | Feedback | |
|
| In Feedback, peregrinator writes:
| | In Feedback, ReclaimedComp writes:
| | No, I guess I should have, but I already I charge the minimum amount on shipping.
|
Sure, but the buyer will have to source the part from elsewhere and pay shipping
on that order - that's why it's a good idea to refund shipping costs.
At least offer it to the buyer (they might say not to worry about it).
|
Refunding the entire shipping cost of an order because of a 10 cent commodity
part is a bit much. When postage up to 4 ounces was a flat $1.94 to any part
of the US I could see doing it but that isn't the case anymore.
|
|
| Author: | zorbanj | | Posted: | Feb 8, 2024 18:02 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 45 times | | Topic: | Feedback | |
|
| In Feedback, ReclaimedComp writes:
| | I did reply to the feedback. It's just frustrating with all the bad sellers
you see out there that someone would bother to leave feedback on something so
minor. If didn't try to fix the problem or if I was slow on shipping, not
commucative at all, parts were in bad shape or not packed well, then yes, leave
feedback. But a neutral is as bad as a negitive when it comes to the praise
precentage.
|
The first one always stings a little bit. I wouldn't worry about it - this
happens to just about every seller on here sooner or later.
The "I emailed sender but no response" feedback being left when that
isn't what happened is an underhanded tactic increasingly used both here
on Bricklink and on other platforms. It is an attempt by buyers to protect themselves
from being stoplisted by other sellers as being difficult or petty. They want
to ding your feedback score but make it look like they tried to resolve the "problem"
but you disappeared.
Counting neutrals the same as negatives in the seller's feedback percentage
has been pointed out countless times to no avail.
Unfortunately, you will be stuck with this neutral in your FB percentage forever.
There are sellers here with a negative from 15 years ago that is still included
in their FB percentage. This is also dumb.
|
|
| Author: | Proprietor | | Posted: | Feb 8, 2024 16:35 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 57 times | | Topic: | Feedback | |
|
| When I'm buying, I read the neutral and negative feedback of sellers I'm
looking to buy from and it's often clear to me that it's the buyer being
what I consider unfair or too harsh. This neutral would not prevent me from buying
from you nor would it even give me pause. It'll fall off eventually anyway.
Don't sweat it.
In Feedback, ReclaimedComp writes:
| | I did reply to the feedback. It's just frustrating with all the bad sellers
you see out there that someone would bother to leave feedback on something so
minor. If didn't try to fix the problem or if I was slow on shipping, not
commucative at all, parts were in bad shape or not packed well, then yes, leave
feedback. But a neutral is as bad as a negitive when it comes to the praise
precentage.
Chris
In Feedback, peregrinator writes:
| | In Feedback, ReclaimedComp writes:
| | No, I guess I should have, but I already I charge the minimum amount on shipping.
|
Sure, but the buyer will have to source the part from elsewhere and pay shipping
on that order - that's why it's a good idea to refund shipping costs.
At least offer it to the buyer (they might say not to worry about it).
| | But, the feedback states that I didn't reply and I did.
|
Might be worth replying to the feedback.
|
|
|
|
| Author: | wildchicken13 | | Posted: | Feb 8, 2024 16:01 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 41 times | | Topic: | Feedback | |
|
| In Feedback, Saitobricks.ca writes:
| | In Feedback, wildchicken13 writes:
| | In Feedback, Nubs_Select writes:
sup
|
Oooo the English language, so many slangs for gen x.
“Because it’s sooooo hard to say the word brother, we say bro”
|
True. True.
|
| Author: | wildchicken13 | | Posted: | Feb 8, 2024 15:38 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 35 times | | Topic: | Feedback | |
|
| In Feedback, Nubs_Select writes:
| | In Feedback, wildchicken13 writes:
| | In Feedback, Nubs_Select writes:
sup
|
Soup
|
Pizza
|
| Author: | wildchicken13 | | Posted: | Feb 8, 2024 15:36 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 41 times | | Topic: | Feedback | |
|
| In Feedback, Nubs_Select writes:
| | In Feedback, 1001bricks writes:
Wasssssssssssup
|
nutin'—watchin' da game, havin' a bud
|
| Author: | Nubs_Select | | Posted: | Feb 8, 2024 13:56 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 49 times | | Topic: | Feedback | |
|
| In Feedback, Saitobricks.ca writes:
| | In Feedback, Nubs_Select writes:
| | In Feedback, wildchicken13 writes:
| | In Feedback, Nubs_Select writes:
sup
|
Soup
|
Yo, Gert, good to hear from you!
|
|
| Author: | Nubs_Select | | Posted: | Feb 8, 2024 13:54 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 34 times | | Topic: | Feedback | |
|
| In Feedback, 1001bricks writes:
Wasssssssssssup
|
| Author: | Saitobricks.ca | | Posted: | Feb 8, 2024 13:54 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 19 times | | Topic: | Feedback | |
|
| In Feedback, Nubs_Select writes:
| | In Feedback, wildchicken13 writes:
| | In Feedback, Nubs_Select writes:
sup
|
Soup
|
Yo, Gert, good to hear from you!
|
| Author: | Nubs_Select | | Posted: | Feb 8, 2024 13:52 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 24 times | | Topic: | Feedback | |
|
| In Feedback, wildchicken13 writes:
| | In Feedback, Nubs_Select writes:
sup
|
Soup
|
| Author: | Saitobricks.ca | | Posted: | Feb 8, 2024 13:50 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 23 times | | Topic: | Feedback | |
|
| In Feedback, wildchicken13 writes:
| | In Feedback, Nubs_Select writes:
sup
|
Oooo the English language, so many slangs for gen x.
“Because it’s sooooo hard to say the word brother, we say bro”
|
|
|
| Author: | alex10552 | | Posted: | Feb 8, 2024 13:45 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 42 times | | Topic: | Feedback | |
|
| My two cents:
It's actually very plausible that they did not receive your reply. You said
you emailed them through gmail -- it might have gone straight to their Junk
Mail folder. I'd recommend only ever using the BrickLink system to send messages,
to avoid this issue.
Also, don't trip over neutral feedbacks. Heck, don't even trip over the
occasional negative feedback. I've seen plenty of shops with tons of neutral/negative
feedbacks still getting a constant influx of orders. Most buyers just don't
pay attention to the actual feedback, they just look at the 'score' next
to the sellers username.
In Feedback, ReclaimedComp writes:
| | I'm very disheartened today. I received my first neutral feedback yesterday
and thought I did everything I could to make things right. While pulling the
order I found one small part that was slightly discolored. I notified the customer
and gave them a refund but let them have the part anyway incase they could use
it. I shipped the order and the customer recieved it quickly (even sent me an
email thanking me for shipping so quickly). Later I received an email that one
of the parts I sent (a 1x2 slope) was actually a MB brand. I try to make sure
all my used parts are LEGO but sometimes one may slip through. I replied to
them (through gmail) on Jan 29th and refunded them for the part. I thought everyting
was fine. Yesterday I received a neutral feedback stating I never replied or
did anything. You try your best to keep 100% praise then one customer kills it.
Chris
RC
|
|
|
| Author: | wildchicken13 | | Posted: | Feb 8, 2024 13:45 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 40 times | | Topic: | Feedback | |
|
| In Feedback, Nubs_Select writes:
sup
|
| Author: | Kraampje43 | | Posted: | Feb 8, 2024 13:41 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 36 times | | Topic: | Feedback | |
|
| In Feedback, Saitobricks.ca writes:
| | In Feedback, Kraampje43 writes:
| | My hart is hurting like when my Heineken is warm
|
Bluflu
|
Dont know the meme and aint it blueflu
|
| Author: | Saitobricks.ca | | Posted: | Feb 8, 2024 13:37 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 39 times | | Topic: | Feedback | |
|
| In Feedback, Kraampje43 writes:
| | My hart is hurting like when my Heineken is warm
|
Bluflu
|
| Author: | Kraampje43 | | Posted: | Feb 8, 2024 13:34 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 41 times | | Topic: | Feedback | |
|
| | My hart is hurting like when my Heineken is warm |
| Author: | Nubs_Select | | Posted: | Feb 8, 2024 13:24 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 42 times | | Topic: | Feedback | |
|
| In Feedback, SylvainLS writes:
| | In Feedback, Saitobricks.ca writes:
| | […]
Maybe it was a ai translation
|
“AI”s get the spelling right and the meaning wrong. The meaning is perfectly
clear here.
(I’m trying very hard not to say there’s worse: some incomprehensible & horrible
spelling by native English speakers… oops, I just did it  )
|
SA wat know?
|
|
| Author: | SylvainLS | | Posted: | Feb 8, 2024 13:12 | | Subject: | Re: Did my best but still received neutral FB | | Viewed: | 42 times | | Topic: | Feedback | |
|
| In Feedback, Saitobricks.ca writes:
| | […]
Maybe it was a ai translation
|
“AI”s get the spelling right and the meaning wrong. The meaning is perfectly
clear here.
(I’m trying very hard not to say there’s worse: some incomprehensible & horrible
spelling by native English speakers… oops, I just did it )
|
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