| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | brickulin  | | Posted: | Mar 5, 2024 05:16 | | Subject: | NSS and solutions from administrators | | Viewed: | 190 times | | Topic: | Problem Order | |
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| Does anyone have experience with NSS this year? How long does it take for administrators
to receive messages? After writing to the administrators, do you still get ticket
numbers like last year?
The NSS was opened against me on January 19. But the shipment was delivered about
10 days earlier. No message from buyer only open dispute. At the same time with
the NSS here on bricklink, he also opened a dispute on Stripe. On stripe, the
dispute was resolved in my favor 2 weeks ago, but on bricklink, the NSS still
lights up. I have been trying to write to the administrators since the beginning
of the dispute, but without any response. I used to receive a confirmation from
bricklink that the inquiry was sent, but since the new year nothing has come.
Does anyone know what's going on? If the administrators are present? Have
any admins ever written back to anyone this year or have they stopped responding
across the board? Thank you for the replies, or advice on how to get rid of NSS
when neither administrators nor buyers respond yes. It's quite frustrating,
my experience from previous years was that the administrators reacted really
quickly (mostly within a few days) and canceled the unfair NSS, but this year
nothing is happening for the second month.
In my opinion, if I add to the NSS dispute the number of the shipment that is
delivered, the NSS should be automatically closed or postponed until the administrator
solves it, this way the dispute is conducted unfairly and for an unnecessarily
long time.
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| Author: | AntsScurrying | | Posted: | Mar 4, 2024 21:11 | | Subject: | Problem with buyer / probable multi accounts | | Viewed: | 226 times | | Topic: | Problem Order | |
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| Got an order from a zero feedback user who created the account July of last year.
User name Albrick7.
No problems at first, I have never had a problem with a new buyer, but this one
is raising some serious red flags.
I get an order for my Medieval Market, and then a message a few minutes later
that states
"Good morning, first time making a purchase on bricklink. This item is brand
new?
What would shipping look like? "
Keep in mind this is an order, not a quote.
So I reply with the different shipping options and the prices to those.
They reply asking if PayPal is the only payment accepted, to which I reply its
the only one I accept, not sure if BrickLink uses others.
Here is their reply
"I have used stripe here for payment. I don’t have PayPal."
My reply, almost instantly
"How have you used Stripe as payment here if this is your first order?"
No response since that message sent about 8 hours ago.
Would just go ahead and send this to the help desk, but can't wait two months
for a response.
Beware if you receive an order from this user!
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| Author: | donja_nl | | Posted: | Mar 2, 2024 05:34 | | Subject: | Onsite payment - paid - pending payment | | Viewed: | 98 times | | Topic: | Problem Order | |
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| Hello,
I hope somebody can help me with an order that has been paid by onsite payment.
I got Bricklink mail that the order is paid and the 'Payment status'
is 'Pending'.
The is no money in my Paypal account.
The seller wants me to cancel the order, because there is something wrong with
the payment. Not telling me what.
What is happening with such a payment and what is the smart thing to do?
- Cancel a paid order myself. (is it possible?)
- Let the buyer cancel this order. (is it possible?)
- File an NPB. (is it possible?)
Anybody has good advice for me? Never had this before.
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| Author: | Munotbrick | | Posted: | Feb 29, 2024 07:36 | | Subject: | How you deal with untrue complaints? | | Viewed: | 230 times | | Topic: | Problem Order | |
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| Hey
I would like to hear some opinions or advice how other sellers handle those situations:
As i sell many used minifigs as well, i check them before shipping even if they
were stored nicely. I make sure there are no cracks and no marks that i did not
had disclosed before adding it to the store. Sometimes of course you find something
or there is a new crack happening after long storage. Then i just refund before
shipping or check if i have that part/fig as well as dublicate somewhere.
But i had now twice the situation, that i checked the minifig i shipped before
very well (cracks, marks, scratches etc.) and shipped them and then got a complaint
that the "there was a crack".
I know its not true. But i can't proof it. So usually i make a replacement
or full refund, because its not worth the trouble. But its always only happening
on minifigs that are in the higher price range.
Sometimes i think someone just had a crack in his collection, ordered from me,
then repalced his cracked part and send his broken part back to me.
Anyone had such experience/thoughts and how you deal with them?
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| Author: | mooselover | | Posted: | Feb 26, 2024 19:20 | | Subject: | PayPal chargeback after COMPLETED | | Viewed: | 248 times | | Topic: | Problem Order | |
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| Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8.
Buyer marked the order COMPLETED shortly afterward.
Today (Feb 26) I get a note from PayPal that the buyer is initiating a chargeback.
No reply from buyer yet via BL messaging nor from direct email.
I've submitted the tracking number, proof of delivery, and screenshot of
the order marked COMPLETED to PayPal in response to their alert. Haven't
heard back from them yet, either.
What other options do I have, other than stop listing the buyer (which I've
done now)?
ALSO: I know from Facebook discussions that at least one other store got the
same chargeback alert today regarding the same buyer with an order around the
same time as mine.
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