Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | brickulin  | | Posted: | Mar 5, 2024 05:16 | | Subject: | NSS and solutions from administrators | | Viewed: | 190 times | | Topic: | Problem Order | |
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| Does anyone have experience with NSS this year? How long does it take for administrators
to receive messages? After writing to the administrators, do you still get ticket
numbers like last year?
The NSS was opened against me on January 19. But the shipment was delivered about
10 days earlier. No message from buyer only open dispute. At the same time with
the NSS here on bricklink, he also opened a dispute on Stripe. On stripe, the
dispute was resolved in my favor 2 weeks ago, but on bricklink, the NSS still
lights up. I have been trying to write to the administrators since the beginning
of the dispute, but without any response. I used to receive a confirmation from
bricklink that the inquiry was sent, but since the new year nothing has come.
Does anyone know what's going on? If the administrators are present? Have
any admins ever written back to anyone this year or have they stopped responding
across the board? Thank you for the replies, or advice on how to get rid of NSS
when neither administrators nor buyers respond yes. It's quite frustrating,
my experience from previous years was that the administrators reacted really
quickly (mostly within a few days) and canceled the unfair NSS, but this year
nothing is happening for the second month.
In my opinion, if I add to the NSS dispute the number of the shipment that is
delivered, the NSS should be automatically closed or postponed until the administrator
solves it, this way the dispute is conducted unfairly and for an unnecessarily
long time.
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| Author: | AntsScurrying | | Posted: | Mar 4, 2024 21:11 | | Subject: | Problem with buyer / probable multi accounts | | Viewed: | 226 times | | Topic: | Problem Order | |
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| Got an order from a zero feedback user who created the account July of last year.
User name Albrick7.
No problems at first, I have never had a problem with a new buyer, but this one
is raising some serious red flags.
I get an order for my Medieval Market, and then a message a few minutes later
that states
"Good morning, first time making a purchase on bricklink. This item is brand
new?
What would shipping look like? "
Keep in mind this is an order, not a quote.
So I reply with the different shipping options and the prices to those.
They reply asking if PayPal is the only payment accepted, to which I reply its
the only one I accept, not sure if BrickLink uses others.
Here is their reply
"I have used stripe here for payment. I don’t have PayPal."
My reply, almost instantly
"How have you used Stripe as payment here if this is your first order?"
No response since that message sent about 8 hours ago.
Would just go ahead and send this to the help desk, but can't wait two months
for a response.
Beware if you receive an order from this user!
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| Author: | donja_nl | | Posted: | Mar 2, 2024 05:34 | | Subject: | Onsite payment - paid - pending payment | | Viewed: | 98 times | | Topic: | Problem Order | |
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| Hello,
I hope somebody can help me with an order that has been paid by onsite payment.
I got Bricklink mail that the order is paid and the 'Payment status'
is 'Pending'.
The is no money in my Paypal account.
The seller wants me to cancel the order, because there is something wrong with
the payment. Not telling me what.
What is happening with such a payment and what is the smart thing to do?
- Cancel a paid order myself. (is it possible?)
- Let the buyer cancel this order. (is it possible?)
- File an NPB. (is it possible?)
Anybody has good advice for me? Never had this before.
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| Author: | Munotbrick | | Posted: | Feb 29, 2024 07:36 | | Subject: | How you deal with untrue complaints? | | Viewed: | 230 times | | Topic: | Problem Order | |
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| Hey
I would like to hear some opinions or advice how other sellers handle those situations:
As i sell many used minifigs as well, i check them before shipping even if they
were stored nicely. I make sure there are no cracks and no marks that i did not
had disclosed before adding it to the store. Sometimes of course you find something
or there is a new crack happening after long storage. Then i just refund before
shipping or check if i have that part/fig as well as dublicate somewhere.
But i had now twice the situation, that i checked the minifig i shipped before
very well (cracks, marks, scratches etc.) and shipped them and then got a complaint
that the "there was a crack".
I know its not true. But i can't proof it. So usually i make a replacement
or full refund, because its not worth the trouble. But its always only happening
on minifigs that are in the higher price range.
Sometimes i think someone just had a crack in his collection, ordered from me,
then repalced his cracked part and send his broken part back to me.
Anyone had such experience/thoughts and how you deal with them?
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| Author: | mooselover | | Posted: | Feb 26, 2024 19:20 | | Subject: | PayPal chargeback after COMPLETED | | Viewed: | 248 times | | Topic: | Problem Order | |
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| Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8.
Buyer marked the order COMPLETED shortly afterward.
Today (Feb 26) I get a note from PayPal that the buyer is initiating a chargeback.
No reply from buyer yet via BL messaging nor from direct email.
I've submitted the tracking number, proof of delivery, and screenshot of
the order marked COMPLETED to PayPal in response to their alert. Haven't
heard back from them yet, either.
What other options do I have, other than stop listing the buyer (which I've
done now)?
ALSO: I know from Facebook discussions that at least one other store got the
same chargeback alert today regarding the same buyer with an order around the
same time as mine.
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| Author: | amvdamian | | Posted: | Feb 22, 2024 00:37 | | Subject: | Can seller retaliate with negative feedback? | | Viewed: | 320 times | | Topic: | Problem Order | |
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| Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
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| Author: | Brickspert_AU | | Posted: | Feb 21, 2024 19:50 | | Subject: | Cancelling an order - refund process | | Viewed: | 96 times | | Topic: | Problem Order | |
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| So I'm in the process of cancelling an order as the seller and I'm just
wondering/have forgotten, if I need to refund the cost of the order before or
after I cancel the order?
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| Author: | Sharky0069 | | Posted: | Feb 20, 2024 11:35 | | Subject: | Seller don't send to me parts | | Viewed: | 158 times | | Topic: | Problem Order | |
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| Hi,
Is there any admin to check the policy and contact the seller don't answer
me after 3 months I bought my parts?
What kind of possibility to revoke the seller not sending pars or not refund
money?
Thank's for your answer.
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| Author: | ger_andron | | Posted: | Feb 19, 2024 13:52 | | Subject: | Buyer sets NSS for received order | | Viewed: | 180 times | | Topic: | Problem Order | |
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| My costumer contacted me about missing his order. As I could see in my DHL Monitor
he or she received it on Friday 16th. I shared the DHL tracking number to give
the costumer the proof of already receiving it. It was shipped as a tracked and
ensured parcel. Normally the parcels reach the costumer by giving a signature
to the delivery man but in case if the aprcel if flat and small enough DHL place
the parcel in the mailbox of the costumer. Now the costumer claims the the parcel
wasn´t delivered and wants a full refund which I clearly refused as DHL clearly
delivered it within Germany.
As I understood correctly the NSS status is not made for orders which got "lost"
after shipping. I only could answer in the NSS problem window but i guess there
will not come any progress from the costumer so I´m scared if I lose seller status
by system after the 2 weeks. As I could see the costumer has no feedback yet
so it feels a little bit like a scam to blackmail the money back from me in a
paypal case I would like to know what I should do now.
I totally understand that the costumer contacted me and I provided all information
needed to find out everyhing about the order but I also clearly explained why
there is no legal claim against me or the possibility of any ensurance refund
by DHL.
It feels clearly unjustified to use this status to set pressure on my account
and I would really like to now how I can solve this technically correctly here
on the plattform to avoid any regress against my status.
thank you for your advices and support.
Kind regards
Patrick
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| Author: | Gegozore | | Posted: | Feb 19, 2024 08:15 | | Subject: | Order paid and partialy received | | Viewed: | 125 times | | Topic: | Problem Order | |
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| I put an order to a seller, after some reminders he send to me the package, but
I notice it was incomplete.
I notice him and wait for response till 1 month...
Now the seller is revoked due to multiple complaints, how to get my missing part
value cash back ?
I can send more details if needed, don't how and where ask for such situation
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| Author: | AJW | | Posted: | Feb 15, 2024 15:44 | | Subject: | How do I cancel an order paid by Stripe? | | Viewed: | 57 times | | Topic: | Problem Order | |
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| Buyer places order and pays by credit card through Stripe.
A few minutes later I get a message asking to cancel the order, fair enough.
I have issued a total refund but I can't figure out how to cancel the order
so that the items are returned to my inventory.
Any help gratefully received!
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| Author: | BrickOutLoud | | Posted: | Feb 15, 2024 08:52 | | Subject: | Paid but no order? | | Viewed: | 137 times | | Topic: | Problem Order | |
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| I was paid for an order this morning but bricklink doesn't show an order
was placed. Has this happened to anyone else before?
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| Author: | blackndarkgrey | | Posted: | Feb 6, 2024 17:27 | | Subject: | Incomplete Order, Seller unresponsive | | Viewed: | 154 times | | Topic: | Problem Order | |
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| I received an order from a store that has generally high marks, but some negatives.
The order was missing 5 pieces and also had 14 incorrect pieces. I've contacted
the seller about the issues, but my message has gone unread for 4 days. How long
should I wait before filing a NRS alert?
Also, according to the help section NRS is for orders where payment has not been
sent, but I have paid for my order obviously. Is this an issue?
Should I just drop it and re-order from somebody else? Time is somewhat of the
essence here, and the other unfortunate part is the incorrect pieces accounted
for 60% of the order cost. I hate to eat that. Ugh.
Thanks for any help or suggestions!
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| Author: | QuedlinBricks | | Posted: | Feb 6, 2024 13:59 | | Subject: | NSS Alert | | Viewed: | 168 times | | Topic: | Problem Order | |
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| We have an NSS Alert currently because their was an discussion with buyer.
We provide necessary Feedback in the case, but didn't get an answer from
Admins yet. The Buyer has the possibility to close the open case in one week.
Which opportunity we have to react? Writing BL Admins we've done. In comments
we provide all necessary informations.
Thanks
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| Author: | brickulin | | Posted: | Feb 1, 2024 01:12 | | Subject: | are there any other admins here? | | Viewed: | 242 times | | Topic: | Problem Order | |
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| I have been trying to write to the administrators for 14 days and no one is responding.
I am concerned with the fact that the buyer opened the NSS even though his order
was already delivered (he said it only after delivery without any contact, he
simply stated that I did not send the order), I can provide all the documents
about shipping and delivery (which I did via the helpdesk). I already sent it
2 weeks ago, unfortunately no one is responding, so I've been doing it every
day for the last week and still nothing, no response from the administrators.
How should I defend myself against theft when there are no admins?
thanks for any advice
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| Author: | Swatson217 | | Posted: | Jan 29, 2024 11:43 | | Subject: | NSS timeline | | Viewed: | 101 times | | Topic: | Problem Order | |
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| What’s the current approximate wait-time for having an NSS removed? I know they
are backed up and so just wanted to have realistic expectations.
TIA!
Susan
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| Author: | takisdoc | | Posted: | Jan 25, 2024 09:32 | | Subject: | Package returned | | Viewed: | 129 times | | Topic: | Problem Order | |
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| Hi everyone! I placed an order tο a seller for some pieces (145€ worth) and he
sent it to me but due to a mistake made by DHL the package was returned to him
and was never delivered to me. Since I discovered this, I tried contacting him
many time offering to pay again for the postage to send it back ( I know he received,
I had a new tracking number from DHL) but no answer. Should I open a case with
PayPal? I’ve tried with 5 emails and even in his language but no reply!
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| Author: | lozzajp | | Posted: | Jan 24, 2024 05:15 | | Subject: | Nothing received. PayPal said to go to court? | | Viewed: | 270 times | | Topic: | Problem Order | |
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| Hello,
I spent £25 on an order which is a fair bit of money to me, and never received
the item or any communication from the seller on this website or given email
address. I was advised on here to open a case with PayPal as they will handle
everything, but they closed the case in favour of the seller.
Again no communication from the seller and PayPal won't give me any information,
their response was for me to go small claims court in my county??? PayPal won't
let me reopen the case.
Has anyone else encountered this? My understanding is PayPal would be useful
and help in these scenarios, but this just totally now feels like I have been
scammed on bricklink despite using the recommended channels and methods.
Anyone have advice for me here?
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| Author: | Megamorter | | Posted: | Jan 23, 2024 14:45 | | Subject: | NSS Question | | Viewed: | 102 times | | Topic: | Problem Order | |
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| I have received 2 NSS because of a missing parts and refunded the buyers but
having a hard time getting the NSS changed. These are the first I have ever received
since I started selling years ago and both came from new users that instead of
contacting me they file the NSS first. Now I am terrified of getting another.
From the way its worded it looks like you have to have 3 orders cancelled or
can you get your selling privileges revoked just with 3 NSS filed against you.
Does anyone know how this works or went through this problem.
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| Author: | SF1 | | Posted: | Jan 22, 2024 20:53 | | Subject: | Buyers No response over 10 days in USA | | Viewed: | 131 times | | Topic: | Problem Order | |
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| HIHI
I have received 2 orders from different USA buyers (they both have orders in
my shop before)
After sending invoice over 1 week and still not pay and no communications.
Did anyone know what happened? or due to heavy snow in USA?
What can i do?
thanks and best regards
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| Author: | connectbrick | | Posted: | Jan 20, 2024 03:10 | | Subject: | Help desk not responding | | Viewed: | 92 times | | Topic: | Problem Order | |
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| We had a parcel that the customer didn't go and collect so it was sent back
to us. The customer opened a nss and it's been refunded. We opened a case
to get the nss removed by the help desk about a month ago and still not heard
back and the nss is still showing on my account. Could someone please help?
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| Author: | Excavator96 | | Posted: | Jan 19, 2024 16:00 | | Subject: | Cancel orders | | Viewed: | 110 times | | Topic: | Problem Order | |
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| Hi Guys, can any help me.
as a seller How do i cancel a paid order, if i cant put a ocr in
?
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| Author: | joshkath | | Posted: | Jan 18, 2024 18:12 | | Subject: | Seller wants NSS reversed to cancel order and | | Viewed: | 180 times | | Topic: | Problem Order | |
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| Hi, I filed a NSS for a store after order wasn't shipped. Payment made 5th
Dec, Store closed by NSS x 3 or more on Dec 27th. Paypal dispute lodged. Seller
has contacted me now through Brickink asking for NSS to be removed to allow him
to cancel the order (and supposedly process the paypal refund)
Is this common practice?
Or should I request the refund be done first before removing the NSS?
Thanks
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| Author: | joshkath | | Posted: | Jan 17, 2024 15:27 | | Subject: | NSS filed, how to get paypal refund | | Viewed: | 89 times | | Topic: | Problem Order | |
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| Hi, I placed an order on Dec 5th with a Thai store. It has been marked as paid.
Seller has yet to ship and the store has been closed since Dec 27th. I have filed
a NSS overnight and the order can be cancelled Jan 31st. Order was through Paypal
onsite payment.
My question is what happens when the order is cancelled? Will Bricklink arrange
for the Paypal payment to be refunded? Or do I need to message the seller through
Paypal now or on 31st of Jan
Thanks for any help.
Josh
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| Author: | braydog22 | | Posted: | Jan 16, 2024 20:15 | | Subject: | Order changes | | Viewed: | 106 times | | Topic: | Problem Order | |
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| I have a buyer who ordered from me and now wants to add a part and remove 2 others.
How or where can I find out how to do this. I’m setup as auto-invoice.
Thank you,
Brady
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