Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Momdukes  | | Posted: | Apr 27, 2024 00:32 | | Subject: | Something needs to change | | Viewed: | 299 times | | Topic: | Problem Order | |
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| First, I have to say that most of the buyers that I have bought from have been
very professional and easy to work with. And now I have to rank I guess, I just
received an order today that everything was listed as new but when I looked them
over and I had a couple issues I reached out to the seller and she came back
saying that when these left her home there was nothing wrong with them. One was
a torso listed as “new and never assembled” but I can clearly see where the white
print on the neck is scratched from a head being removed and the second was also
a torso but this one had teeth marks on it. She said she took pictures before
she sent them out and I have asked her to send me them and I have sent her pics
of what I received. She said she had taken these out of the sets herself but
the first torso was from a collectors series and not part of a boxed set. And
another item, that I wasn’t even going to bother about, also comes from a collector
series but came with a couple scratches on it but it was nothing I wasn’t going
to work with but she states that all of it came from new sets that she opened
herself….. but again this wasn’t from a big box set. I understand that some items
scratch while in the bigger sets because of the way they are bagged but I have
also opened quite a lot of new sets and have never come across items in these
states of wear and have NEVER opened one that had teeth marks on anything lol!
She is refusing to rectify anything and said I can return them at my own expense
but that she cannot give me a refund for something that was described accurately
and shipped out accurately, which is false because of what I received proves
she is wrong. I think because Bricklink won’t do much on their end to help the
buyers out SOME of these sellers think they can do whatever they want and that
they can get away with it. She had one negative review over 6 months ago and
a neutral one so I thought I was relatively safe, her negative review was 2 missing
items in the shipment but she refused to compensate for them.
I have one order that currently is under review in PayPal but I don’t want to
keep having to do this, I just want the parts that are described as such to be
sent to me as such. Has anyone else going or been through problems like this?
If so how are you handling it?
Ps I want to state that I use a jewelers loop to review my items in my orders
so I can see all that is wrong or right with a item.
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| Author: | Klocek_Studio | | Posted: | Apr 26, 2024 03:37 | | Subject: | Order cancellation #24831248 | | Viewed: | 173 times | | Topic: | Problem Order | |
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| Hi. Me and buyer decides to order cancelation.
Bricks was sended to me back. I full refunded them for buyer.
Problem is the status of order is "completed".
I think there is my miss. Buyer post me a negative feedback and argue with me
about brick condition. There was a few chipper bricks with "Bite marks"
and "yellowish" remarks. Customer ask me, she don't know about this
and posted me negative feedback.
Please help.
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| Author: | matobrick | | Posted: | Apr 24, 2024 12:50 | | Subject: | seller not responding,package packed 4 week | | Viewed: | 124 times | | Topic: | Problem Order | |
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| I don't know what to do next. The order has been packed for a week now.
I have already paid. The seller has read my messages, but has not responded.
should i report problem with the order with the link on the order detail form?
should I reverse the charge on paypal?
I am a buyer. I don't sell. I don't use bricklink very much. Advice
would be helpful.
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| Author: | Gaston.La.Brick | | Posted: | Apr 24, 2024 07:02 | | Subject: | What would you do? | | Viewed: | 181 times | | Topic: | Problem Order | |
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| I sold and shipped an old classic Space set. The set was in good condition when
shipped. The buyer reports three problems:
1. One part is bent (hinge plate).
2. One plate 4 x 6 is broken (really: in two halfs!)
3. The one minifig in the set (classic space figure) has a cracked arm.
He asks to ship it back and get his money back.
I understand his frustration: a small'ish set with three defects is not good.
But I just didn't see the problems when shipping. Still my fault obviously,
but definitely not by intent.
I would rather suggest to send replacement parts:
1. Send a replacement part
2. Send a replacement part
3. Send a replacement arm (not the whole minifig)
Would you consider this a good solution?
If the buyer would persist in sending the set back, how would you handle it?
Thank you for your feedback.
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| Author: | Mkwill96 | | Posted: | Apr 22, 2024 06:18 | | Subject: | Seller not shipping and not sending refund | | Viewed: | 165 times | | Topic: | Problem Order | |
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| Hi, I am having an issue with a seller that does not respond to any of my messages
and is refusing to ship the order after payment. It has been a month since payment
was made and seller constantly lies about shipping dates, says they'll be
shipped in 2 days only to delay it and not respond to me after. On one of the
orders I've cancelled he's said that he's initiated a refund, it
has been 2 weeks since and I haven't received my money back so I contacted
my bank, only to be told that no refund was initiated.
I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.
These orders are about £2.5k in total and I really need some advice and guidance
on what to do here. Any help is appreciated, many thanks!
Seller 'Collectabrick'
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| Author: | pcthurman | | Posted: | Apr 17, 2024 16:13 | | Subject: | "Pay" button on invoice, orders page, etc. | | Viewed: | 129 times | | Topic: | Problem Order | |
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| I have been buying on this site for 20 years. Never have I had a problem paying
for an order until now.
My seller sent me an invoice, I paid for the order, the seller contacted me and
told me he forgot to add in the shipping and that he would send another invoice
for that. Knowing the seller could not invoice me for just shipping, I told the
seller to hold on to the order for 1 week and I would place another order so
that they could then invoice me for the shipping for both orders and send them
both together.
To me this seemed like a no-brainer. It gets me a bunch of parts I need and I
get to save on shipping and the seller gets the shipping costs paid.
1 week goes by and I place my second order, the seller sends me an invoice for
the second order, but I think something must have been wrong with it because
when I clicked into the invoice there was a message at the top of it that the
invoice had been updated and it had a "Go" link.
Okay this is new; I have never seen an invoice with a "Go" link before.
I click on the link, and it takes me to another invoice that looks identical
to the first invoice. I read through the invoice, as I always do, make sure it
all looks correct, and go back up to the top to click on the "Pay" button
only there isn't a "Pay" button. I look on my orders page, no "pay"
button next to the order. I look on the order itself, no "Pay" button.
I reach out to the seller and inform them that there isn't a "Pay"
button for me to click on and did they make sure that the invoice was set for
Onsite PayPal?
The seller assured me it was set correctly.
The seller has not said 1 word to my message of there being no "Pay"
button to use nor how I am supposed to pay for the order.
I did send a second message to the seller 3 hours ago but still have not heard
anything back.
I did check the forum and the seller is not asking any questions regarding this
matter.
Can anyone explain why an invoice would be sent without a pay option?
Does it have to do with something the seller has not checked prior to sending
the invoice?
The 1st order I placed in their store was paid for through invoice and had the
"Pay" button, so I have no idea what has gone wrong this time.
Cass T
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| Author: | Jesspickabrick | | Posted: | Apr 16, 2024 19:30 | | Subject: | Problem with order | | Viewed: | 110 times | | Topic: | Problem Order | |
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| Good day,
Needing some help from an admin. with a order/cancelation that was done. I received
an order and when doing the process notice paypal informing me that the address
was wrong. I reached out to the buyer and gave them the details with a reply
from the buyer they would fix it. Giving the buyer time to fix it and reaching
out once more, The buyer then came back saying the address was updated. I proceed
to do the normal when paypal notified me that the address had an error. Reached
out to the buyer saying the address is still reading error and would be canceleing
and refunding in full. In which I did refund the buyer in full. However I refunded
the the amount on paypal vs bricklink as there seems to be a step wrong but the
buyer has been refunded. Do need help on that as well as this buyer has left
a neutral comment on my store they may have received from another seller as
the buyer never received anything on my end. I have emailed support with no reply
back regarding this matter and would appreciate if someone reached out to me.
JessBricks
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| Author: | vrod2000 | | Posted: | Apr 15, 2024 12:59 | | Subject: | Messages and Orders purged! | | Viewed: | 138 times | | Topic: | Problem Order | |
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| Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
All of my prior orders are gone and so are my old messages.
I was able to download the order (without much details, but it had the prices).
Is there a way to get back my messages? Or order? I did not delete these things.
thanks!
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| Author: | Greeks_Rulez | | Posted: | Apr 15, 2024 04:21 | | Subject: | Shipping order lost - Refund | | Viewed: | 118 times | | Topic: | Problem Order | |
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| Hello,
I shipped an order to a buyer with tracking, but the order has been lost.
I've recieved the money ftom the post office and now I want to refund the
buyer.
I refund him from Bricklink or Paypal?
So i have no issues with Bricklink platform and the buyer?
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| Author: | Momdukes | | Posted: | Apr 12, 2024 15:55 | | Subject: | Seller no longer responding | | Viewed: | 144 times | | Topic: | Problem Order | |
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| Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
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| Author: | steelwoolghandi | | Posted: | Apr 11, 2024 00:23 | | Subject: | Confusing NSS | | Viewed: | 158 times | | Topic: | Problem Order | |
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| So I just had an NSS filed against me. buyer said I sent the wrong part said
I did not ship part number 75038 there is no part with that number but its a
set. I did ship panels from that set 2 of them.
I have the Tracking number showing it shipped and was received.
this is my first NSS do I give bricklink the Tracking Number? I replied to NSS
in comments with the Tracking number and information pertaining to the order.
not sure if I need to do more?
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| Author: | Mkwill96 | | Posted: | Apr 10, 2024 18:42 | | Subject: | Order Refund timeframe | | Viewed: | 89 times | | Topic: | Problem Order | |
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| I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
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| Author: | lesley2459 | | Posted: | Apr 8, 2024 12:37 | | Subject: | COMPLETING ORDERS X 2 | | Viewed: | 129 times | | Topic: | Problem Order | |
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| Hi
can anyone help wiith the following 2 orders
first order has been completed satisfactorally but it will not allow me to mark
as complete even though both myself and my customer have left good feedback ..the
completed bar is missing (have written to helpdesk twice with no response)
second order..the customer has requested cancellation of their order after paying
as they have changed their mind..i agreed providing they covered the unrefundable
part of the paypal fees ..which they are happy to do
i have processed the refund including going into the refund on bricklink part
but it will not let me cancel the order and update my inventory
any suggestions welcome
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| Author: | Tuffduck | | Posted: | Apr 4, 2024 20:58 | | Subject: | Sellers Beware | | Viewed: | 248 times | | Topic: | Problem Order | |
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| Hi Sellers,
Please beware of Adrianmaelstrom. Does not comply with your store policies and
I have reported as a Non-Paying Buyer.
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| Author: | par016 | | Posted: | Apr 4, 2024 11:53 | | Subject: | NSS - Incomplete Order | | Viewed: | 129 times | | Topic: | Problem Order | |
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| I made a purchase last month for a significant quantity of a single lot. When
it showed up, less than 2/3 of the parts were actually in the package. After
messaging the seller 4 times over more than a week and getting either no response
or getting the runaround saying they will look into it and then never following
up with that, I have finally initiated an NSS.
Typically an NSS can be removed by a seller if they show BrickLink they have
shipped the item. In this case though they definitely shipped the item and I
have acknowledged I have received the item and I am sure the tracking shows that
as well. How does Bricklink go about resolving an NSS like this?
I have pictures that show that not all the parts were sent as well as incorrect
customs information which at the very least shows that they package didn't
even weigh enough to hold all the parts but I cannot upload this to BrickLink
as the whole NSS claim process is only text.
If I still don't receive a response even after initiating the NSS I plan
to resolve it through a dispute on Paypal. I can upload all that extra information
through them and after speaking with them I fully expect to win the case if it
has to come to that. Does BrickLink defer to Paypal when it comes to disputing
the contents of a package?
I hope they respond/resolve the issue before it comes to Paypal but if they don't
I don't think they should be able to remove their NSS simply because they
provide a tracking number showing that it was delivered. Anybody gone through
this? How does it all work?
Thanks,
Pete
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| Author: | MiniRoz | | Posted: | Apr 1, 2024 17:26 | | Subject: | DESPERATE for HELP with shady SELLER! | | Viewed: | 552 times | | Topic: | Problem Order | |
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| I’m feeling a bit desperate and could really use help with an issue I’m having
with a seller. I purchased 7 minifigures from their store (2 Clone Trooper sw1304,
4 Clone Trooper Captain Rex sw1315, and 1 Sabine Wren sw1303. They arrived over
a month later, and both Clone Troopers had incorrect heads and no visors, all
4 Captain Rex were missing their pauldrons and rangefinders, and Sabine is missing
her rangefinder. When I reached out to the seller, he said those items are not
included because they are “accessories” and not part of the minifigure (the listings
say “does not include accessories”). I have explained repeatedly that everything
listed in a minifigure’s inventory is part of the minifigure, and I have sent
links to BrickLink’s policies to no avail. He is refusing to do anything to remedy
this situation. I filed an NSS and a claim with PayPal, which he is disputing.
My biggest concern is that PayPal likely doesn’t have the time to investigate
the nuances of minifigure inventory or BL policies. He is refusing to acknowledge
this, and claims my interpretation of the policies is incorrect. This hell loop
is seriously stressing me out. Can anyone please offer some guidance on how to
handle this?
Here are some exchanges with the seller:
Hello,
I just received my order, and there are multiple problems:
Both of the 2 Clone Trooper sw1304 have the WRONG HEADS. They came with
Chancellor Palpatine sw1306 heads. They are also missing their visors.
All 4 of the Clone Trooper Captain Rex figs are MISSING PAULDRONS and range
finders
Please let me know as soon as possible when you can ship all the missing items.
Since shipping took a long time, can these be shipped with Priority Mail or Express
Shipping?
I look forward to hearing from you.
I list in each sales publication it is specific how the minifigure comes, in
some cases with a lack of accessories and that is why the prices are so low,
although everything is new, you just can't get all the accessories.
Your way of interpreting it is wrong, when you buy a product you must carefully
check its conditions, from the moment you are buying a minifigure you are not
buying a complete set, a Lego minifigure is made up of 1 mini upper part, 1 lower
part , 1 head, and as an extra 1 helmet or hair. And so that you are well informed,
a minifigure is not a product that Lego sells, it is part of a product that Lego
sells.
What you say about shoulder pads, capes and so on, they are accessories, and
in the specifications I say: without accessories.
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| Author: | BackAgain1 | | Posted: | Mar 27, 2024 08:57 | | Subject: | Ordered new Lego, sold me used Lepin pieces | | Viewed: | 307 times | | Topic: | Problem Order | |
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| You gotta be kidding me!
This is the first time this has happened to me in a lot of orders on here.
I ordered what was supposed to be new Lego pieces.
I received used Lepin or other off-brand pieces. One stud on each piece is indented
where the Lego logo would go.
These people should not be allowed to operate on here. Go sell that junk on
fleabay.
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| Author: | JusTiCe8 | | Posted: | Mar 26, 2024 07:48 | | Subject: | BL refund (as buyer) not received | | Viewed: | 126 times | | Topic: | Problem Order | |
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| Hi,
I have an order and following a little issue, seller have issued a refund through
BL.
On the order page, there is a refund frame with the amount.
But, as I've paid using paypal outside BL, I guess refund cannot be
done but there is no error reported, seller's account have been debited the
amount and it looks like to have gone into nowhere ! I didn't receive any
communication from BL for now on this matter.
If someone at BL wish to help, order is 24614935.
Any help will be much appreciated.
Regards.
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| Author: | gylman | | Posted: | Mar 25, 2024 18:30 | | Subject: | How do I remove part of an order | | Viewed: | 80 times | | Topic: | Problem Order | |
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| Buyer ordered several items from my store, but I could not find a couple of them.
Buyer is willing to go ahead with the rest of the order. Is there a way to
delete just the items that I don't have? Rather than cancel the whole order
and have the buyer re-do it?
Thanks
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| Author: | Seph6 | | Posted: | Mar 23, 2024 19:30 | | Subject: | The order came wrong | | Viewed: | 316 times | | Topic: | Problem Order | |
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| Hello, I recently purchased a minifigure from someone abroad. After some time,
and after paying almost the same amount as the purchase in taxes, it arrived.
I was so happy that I immediately gave him a nice praise. But then I realized
that the head of one of the figures was wrong. It had a similar head, but cheaper
than the one it should have come with. After that, the salesperson was very arrogant
and said that I had to comply with three solutions he presented, which I found
unacceptable. What I wanted was for him to pay for the right head of the minifigure
plus shipping to my country (as I couldn't find that head here). I have already
filled out an NSS but I am confused about what happens then. Will I ever get
compensation? Will he be punished? Is there any way I can change my praise to
a complaint?
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