| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | SonicBoomBricks  | | Posted: | Dec 18, 2021 14:10 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 37 times | | Topic: | Technical Issues | |
| | I also have multiple people saying they can't place orders in my store |
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| Author: | SonicBoomBricks | | Posted: | Aug 6, 2016 05:03 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 51 times | | Topic: | Suggestions | |
| 1000% Yes - the feedback system is terrible and broken. This would be one thing
that would improve it.
In Suggestions, Shintaku writes:
| | Hello,
Can someone explain me why are feedback allowed for cancelled orders?
Example: I have a buyer, who bought hundreds of euro of stuff from me. After
7 days you can start a NPB. After 14 days you can cancel the order if you are
lucky that they do not reply. If they reply, it needs 21 days to cancel the order.
If you cancel the order BEFORE 21 days, they can leave a negative feedback.
If you cancel the order after those 21 days, they cannot leave a negative feedback.
So I usually wait 21 days (or 14 if I am lucky).
Thus, people can block hundreds of euro worth of lego from your store for 21
days. Yes, they will have a penalty, but it's however a big loss for a seller.
I believe that it would be more useful if no feedback for cancelled order was
allowed.
Please if I am not correct help me to be corrected.
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| Author: | SonicBoomBricks | | Posted: | Jul 18, 2016 17:58 | | Subject: | Re: Make the select store coupon more obvious | | Viewed: | 25 times | | Topic: | Suggestions | |
| I agree, people who have always used coupons with me are forgetting frequently.
I of course am manually adding them for them and cancelling the old one out...
but it just creates more time for me to provide good customer service.
Good call out - I didn't know why this was happening.
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| Author: | SonicBoomBricks | | Posted: | Jun 9, 2016 20:37 | | Subject: | Re: Add > 25 items in Wanted Quick Shop | | Viewed: | 27 times | | Topic: | Suggestions | |
| A Feature?... Wow - completely disillusioned. Do they even use the site at all.
Do they have any idea how people interact with their product?
I have never in my life seen a company so disconnected from their customer.
Sad day....
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| Author: | SonicBoomBricks | | Posted: | Jun 9, 2016 20:25 | | Subject: | Re: Show prices and stores in Wanted List | | Viewed: | 47 times | | Topic: | Suggestions | |
| I wrote the exact same thing to them today and received the exact same copy and
pasted answer back.
It would seem their excuse was that it had been out for us to test and we didn't
say anything? I don't have time to test your software for you.... There
are people paid to do that.
Other than to see how it looked, I didn't fiddle with it. I didn't think
in a million years you would completely remove a feature like this - outrageous.
So now I have no idea what stores have the parts with prices I'm willing
to pay. The Brick-efficiency type search is nice, but does not work for all
circumstances.
I would like that you be able to turn that on or off, if you have a coupon for
a store for example, it would be nice to turn it off ( showing only parts within
price range ) - or on.
Very much a big mistake to remove this feature, I will buy far far less on the
site with it turned off, as I don't have time to sort through stores and
60+ pages of items to find the price I'm willing to pay.
J
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