BrickLink Discussion Forum

4712

Author:

MikeS

Posted:

Sep 22, 2021 14:02

Subject:

Re: Do no stickers mean incomplete?

Viewed:

40 times

Topic:

Help

Hi Nick.

So, you do not have a new sticker sheet - but are all the stickers applied to
the parts?

Are there "new" sticker sheets available for your set you are selling that you
can buy and put in the set? (I've bought new sticker sheets before - where
the applied stickers were not done well.)

MikeS

In Help, Nikmate writes:

Hi, should I list a set as incomplete if no stickers are present?

Cheers,

Nick

Author:

MikeS

Posted:

Oct 6, 2017 12:35

Subject:

Re: Invoice details

Viewed:

31 times

Topic:

How do you know what parts you need to order on BL? Did you create a wanted
list(or lists) on BrickLink of missing parts for your old sets?

MikeS

In Suggestions, recht writes:

I've been going through my old sets and reviving them for my kids. There
are quite a lot of parts missing, so I've been ordering the missing parts.
When doing this, I need to track what I've already ordered, so it would be
pretty awesome if the invoice/order overview also could show the part number
and color, not only the part descriptions.

Thanks,
Joakim

Author:

MikeS

Posted:

Jul 20, 2017 11:29

Subject:

Re: SPAM

Viewed:

53 times

Topic:

Hi MadCat.

I understand your annoyance with these people (spammers), but I don't think
we (BrickLink Community) want to do anything to restrict any rule-abiding New
Members, or make it difficult for them to have questions answered or seek assistance
on their contributions here (... orders, catalog additions, new store, etc.).
Years ago (when BL had a "Chat") it was easy for new members to pop in chat
and get quick assistance, but now the Forum (and / or contacting sellers directly)
is their only recourse for getting help or advice.

We (the BrickLink Community) do pretty good at monitoring "our neighborhood"
and letting the Admins and Moderators know of any issues - and the Moderators
do a good job at dealing with problems, but when we see such flagrant spamming
(knowing that the Moderators are busy people) - we (the community) wish WE could
do something to stop it faster.

We do have the "Problem Forum Message Report" ( www.bricklink.com/problemMessage.asp
) but one think I noticed, there is no option in the "What's Going On:"
(problem dropdown list) that says "Message is SPAM". That may be one thing
we may want to fix or add for starters.

Here are the problem options that are available...
- Message contains links to web pages outside of BrickLink that offer LEGO items
for sale
- Message contains offer of items for sale not listed in a BrickLink store
- Message contains personal information such as address or e-mail address
- Message contains religious or political content
- Message contains vulgar language
- Message is offensive

I’m guessing that when we get a “spammer” in the Forum, the Moderators are probably
getting dozens of "Problem Forum Message Report" by many members for every one
of the “spammers” messages. I don’t know how their program works, but I’m guessing
this must be a daunting task for the Moderators to go through and review multiple
problem reports for the same issue.

What if we made their job easier? What if we (the BrickLink Community) assisted
them more as “Member Moderators” and do more (through modifications to the website
program) than just have everyone “report the problem” multiple times on multiple
messages.

I like some of the suggestions of adding a “Flag” icon next to the “Cancel” and
“Reply” icons.

What if we had the “Flag” icon on all Forum posts for members to use if needed,
but instead of the Moderator getting hundreds of messages about a bad Forum post
– it blocked the message? Not at the first “flag” … but how about if it automatically
blocked it after 3, or 5, or 10 different members flag the same post. By
requiring multiple users to all “flag” the same bad post - it would eliminate
abuse from one member wanting to block a Forum post from a fellow seller / competitor
or someone that they just doesn’t like. After so many “flags” by different
users, the message just “disappears” (so more members don’t keep reporting on
the same post that is already “flagged”) and lets the moderator review the flagged
and blocked message. This would allow for the “questionable” or bad Forum post
to be removed sooner – than having to wait for the busy BL Moderators to get
to it. If the message is deemed to be okay, the Moderators could restore the
post back to the Forum (and the “Flag” option would disappear, so they don’t
keep getting the same post over and over again). If the post is deemed bad by
the Moderators, it would be blocked / cancelled / permanently deleted - and the
member could be warned.

Along the same line, if the same member spams MANY messages (like we’ve seen
recently) – and members “flag” more than three messages by the same “spamming”
member in a short period of time - that “spamming” member would be banned from
posting ANY messages in the Forum (until reviewed by the Moderator) – and ALL
of their other messages would automatically be removed (disappear from the Forum).
This would eliminate members seeing a whole page of “cancelled” messages by
the “spammer” – giving the Forum a nicer and more friendly “feel”, instead of
feeling like our Forum was just tagged with “graffiti” and painted over to make
it “seem” like it’s a good place. Of course, the Moderators would be able to
restore the member and their messages if they were deemed NOT to be a problem.

I’m no programmer, but I would think (or hope) something like this would be possible.

Just my idea to the problem,
MikeS, Owner
BRICKMART

https://www.bricklink.com/store.asp?p=MikeS

VISIT COUNT
41,320

In Suggestions, madcat8 writes:

Hi,

I don't use the forum very often, but was on yesterday and was annoyed by
the amount of spam that was flying around offering passports etc.

Can i suggest that the forum is restricted to members who have received some
(one) positive feedback for either a purchase or sale.

This would prohibit people from just registering and posting SPAM.

Author:

MikeS

Posted:

Jul 20, 2017 09:39

Subject:

Re: SPAM

Viewed:

34 times

Topic:

You might also inadvertently block legitimate Forum posts (ex. Someone asking
about licensed LEGO products).

MikeS
BRICKMART

In Suggestions, renhoffman writes:

I don't really like the idea of blocking lots of new, honest members because
of the actions of few (who aren't even interested in LEGO). I also don't
see the ignore feature doing much for this type of spam since they always pop
up under a different name. I think the easiest thing to do would be to add a
filter to that simply blocks any post containing key words (passport, license,
etc). Such a filter would certainly inconvenience far fewer members than broad
restrictions to new users.

Yes, forcing a post containing certain key words to be approved could help. There
is always a loophole of course, Pa$$port, Llcense, etc. I'm sure there are
endless other ones

.

Darren

Author:

MikeS

Posted:

Jul 10, 2014 11:07

Subject:

Suggestion: “Order marked paid by Buyer”

Viewed:

224 times

Topic:

Status:

Implemented

I would like to see an addition to the “My Action Items” notification area on
the “MyBrickLink” under the selling category. When the seller marks an order
“Paid” we see the following on our MyBrickLink page …

My Action Items:
(Customize)

Selling:
1 Order not yet shipped (?)

However, when a buyer pays for an order and goes into their My Orders Placed
page and marks the order as “Paid” – we (the seller) have no idea the buyer paid
by looking at our MyBrickLink. We have to go to the My Orders Received page
and see if the grand total is “bold” or go to our emails and see if we received
payment (if electronically).

Wouldn’t it be easy if we could log into BrickLink and go to our “MyBrickLink”
page and see this right away …

My Action Items:
(Customize)

Selling:
1 Order marked paid by Buyer (?)

I believe it would be a nice addition to the site and be an easy way for sellers
to see if their buyer has paid for their order. This may have already been suggested,
but I thought it couldn't hurt to get it out there.

Thanks for any support!

MikeS, Owner
BRICKMART
http://www.bricklink.com/store.asp?p=MikeS

My Store counter: 34142

Author:

MikeS

Posted:

Apr 4, 2013 18:17

Subject:

Re: Separate Field for Customs Forms Numbers

Viewed:

34 times

Topic:

In Suggestions, Brickwilbo writes:

In Suggestions, dee6128 writes:

A few members have contacted me and I agree that a seperate field for customs
forms numbers should be included on invoices. Thanks Darren

Include it in the Drive Thru message.

True! I have the field show up on my drive thru / thank you. I wish there were
other fields that had variables too ... I use the "my notes on order" field to
put in the package size / information ...

2 oz. 6" x 9" yellow envelope with bagged and bubble wrapped parts

... Unfortunately, there is no variable (macro tag) to have that automatically
placed on the drive thru / thank you form. I just copy / paste it manually.

MikeS
BRICKMART

Author:

MikeS

Posted:

Apr 4, 2013 18:07

Subject:

Re: Separate Field for Customs Forms Numbers

Viewed:

32 times

Topic:

Agree - there should be a space on the "My notes on order" page for customs numbers.
(Not on the invoice, since invoice is sent before postage is purchased) But
yes, an extra field would be good to have to keep our records electronically
(as I stated in my previous post).

I'd vote "yes".

MikeS, Owner
BRICKMART

In Suggestions, dee6128 writes:

A few members have contacted me and I agree that a seperate field for customs
forms numbers should be included on invoices. Thanks Darren

Author:

MikeS

Posted:

Dec 20, 2012 10:42

Subject:

Re: Hidden fees - It's a loose-loose game

Viewed:

57 times

Topic:

I have yet to hear ANY comments about the $1.00 - and I've been selling since
2004. I do get a LOT of new buyers too (you could see by the feedback I've left
them what FB# I was when they bought from me). And I always get a little nervous
when I get the order for (1) one $0.11 cent part. But I never hear any complaints
when I charge the part cost + $1.00 materials + $1.64 postage. I guess they
are just happy they can get just the one part they need without having to buy
a bunch of other stuff to meet high minimums. I can't tell you how many orders
at $3.00 and under I receive. But if they don't mind paying the costs - I don't
mind selling them the one part they want.

I spent some time and did a spreadsheet of different types of orders and all
the costs associated with each one - and the $1.00 worked best for me too. I
don't think it's too high (as far as I know). And if nothing else - it gives
me a "buffer" to give a credit or refund if needed *which I often do) or if an
order went lost - would be sort of an insurance premium to use to refund a small
loss.

Good Luck with your store!
MikeS
BRICKMART

In Suggestions, Hypertrophy writes:

Hey Mike, no I haven't really had any other comments. It does slightly concern
me from time to time with buyers that are new to the site. I currently have
an order in that's $1.33 for 12 plant leaves that totals to $3.97 once shipped.
I can only assume that the buyer (0 feedback when order placed) is comfortable
paying that as my terms are there. I will probably throw in a few plant stems
also to better his experience. That's how I want to operate to keep people happy
and return to my store. If he questioned the fee, I would probably waive it
with a friendly explanation that he should read store terms on future purchases
as I would assume he did not know as he's new to the site. As a small seller
I have the time now to handle invidual situations as I deem best.

I think the seller's that complicate fees to a ridiculous degree lose orders
in the long run. That said, a buyer who has experience here can only blame themselves
if they get whammied for not reading store terms.

For me, the $1 is just a simplified way to cover packaging costs and separate
that from inventory costs. It is what works currently for me as a seller. If
a buyer doesn't want purchase because of that, it's ok, this is my structure.

In Suggestions, MikeS writes:

Hi Robb.

I do the same thing ... actual cost of postage + a flat $1.00 charge for materials
and delivery confirmation. And also do NOT have any minimum order or additional
fees. (I am not a big fan of stores that have a high min. order amount or a
bunch of fees where you have to have a Bachelor in Mathematics to try and figure
out how much your order will cost.) I set up my store like the ones I would
want to shop at.

I have the notice of my $1.00 charge near the top of my splash page, in the shipping
section of my splash page, and in the store terms (under shipping), so I don't
think it will be missed.

So besides your one German buyer, have you had any other comments about your
$1.00 fee?

MikeS
BRICKMART
http://www.bricklink.com/store.asp?p=MikeS

My Store counter: 29273

In Suggestions, Hypertrophy writes:

Here is what it comes down to for me personally...

Fees should not be a deceptive way by a seller to ensnare a buyer within the
"legally binding contract". They should also not be so complicated whereas they
create confusion. These type of store fees are bad for ALL sellers because they
may eliminate new buyers across the site based on costs exceeding expectation.

I charge a $1 flat fee on all my orders. I do not have a minimum buy. I package
all my lots individually, bubble wrap when necessary, etc...etc...

During the time this thread has been running I had a German buyer who did not
see / expect the $1 fee and was legitimately confused. I refunded the $1 fee
without hesitation. At the time, the fee was listed down in shipping terms.
I've now moved it to the top of the page so it's basically impossible not to
see.

Author:

MikeS

Posted:

Dec 20, 2012 08:52

Subject:

Re: Hidden fees - It's a loose-loose game

Viewed:

51 times

Topic:

Author:

MikeS

Posted:

Dec 19, 2012 09:21

Subject:

Re: Lost order....

Viewed:

47 times

Topic:

Axel,

I have a couple questions ...

* Where was the order coming from / where is the seller located? Local (France)?
International? (I had an order USA to Canada take 6 weeks around the holidays.)

* If international, is it possible that it is tied up in customs? It could be
that the increased holiday mail is slowing down delivery.

* Would it have been a large or small package?

* How do you normally receive packages? Does the Post Office leave them on your
doorstep? Do you have to pick them up at the Post Office? Could they have left
it with a neighbor if you were not at home?

I'd be interested in hearing more details about the order.

Good Luck! Hope it does arrive!
MikeS
BRICKMART

In Suggestions, niemand writes:

After a quick search on the forum, I didn't find any answer. Then....

Since I use BL, I finally get what seams to be my fist order lost. I had a nice
contact with the seller. And it seam we had no way to have answer from the PO
(simple shipment, no tracking, no insurance).

Hence, I can't say the order is received or completed, since I got nothing.
And as it was shipped 6 week ago, I have no more hope to finally get it. Then
I still have on "MyBrickLink" page a message telling me about this order that
I should change status.

[snip]

Author:

MikeS

Posted:

Dec 18, 2012 13:33

Subject:

Re: Hidden fees

Viewed:

72 times

Topic:

In Suggestions, Miro78 writes:

In Suggestions, MikeS writes:

In Suggestions, Brettj666 writes:

How does one monitor that though if you are part of the admin team? Just by
people reporting them?

Least favourite, empty cart and go shopping again.

You may send the store a message saying that you've emptied your cart because
of fees, but I'm not sure they will care..

I'm not sure how other sellers might respond (... probably by putting them on
their stop list ...), but I'd probably appreciate feedback or messages by non-customers
or "almost customers" - and the reason why they decided to NOT buy from my store.
Maybe if I got enough comments, I might decide to change my policies. The only
way they could do that though would be through the "contact" feature. But if
a customer decided to not buy from you, I doubt they would bother to take the
time to tell you why.

Maybe what would be better is if customers were given the choice to fill out
a pop-up "survey card" of sorts online when they emptied their cart and left
a store. That would allow the customer to easily rate what they did or did not
like about the store. Maybe something like this...

Store Survey
------------
Positive[+] .. Neutral[ ] .. Negative[-] = Store Terms
Positive[+] .. Neutral[ ] .. Negative[-] = Splash page
Positive[+] .. Neutral[ ] .. Negative[-] = Shipping
Positive[+] .. Neutral[ ] .. Negative[-] = Add'l Fees
Positive[+] .. Neutral[ ] .. Negative[-] = Lot Limits
Positive[+] .. Neutral[ ] .. Negative[-] = Min. $ Order
Positive[+] .. Neutral[ ] .. Negative[-] = Inventory
Positive[+] .. Neutral[ ] .. Negative[-] = Communication
Positive[+] .. Neutral[ ] .. Negative[-] = Prices
... Etc.

That would give the store a more specific area or reason why customers did or
did not buy from their store. And like the "Members list me as a favorite store
- Most - Least", and "Sellers Stop List Me" ... the member that filled out the
survey would be anonymous ... AND the member could ONLY fill out ONE survey for
one specific store - being able to only modify or change their ONE survey for
that store. This would prevent disgruntled buyers from "flooding" the store with
negative surveys.

It's not a bad idea, but I would imagine that people may empty carts for legitimate
reasons as well. Perhaps they are running out of time, reconsidering parts (qty/color/type)
needed and will continue later. Maybe having an option to save your cart and
come back to it later would be nice without actually tying up inventory, of course
the items or quantity may be gone later, but they would not have to start over.

I agree on the "other reasons" why not to buy. I do it all the time - I'll go
to a store and add all the parts from my wanted list - just to see the total
and compare it to other sellers - or make sure I meet their minimum. I usually
"browse" at work during lunch, but pull the trigger on the order later at home.

The other thing about the survey is that after the customer spends time shopping
at a store and then finds out that they just wasted time shopping there for whatever
reason (high fees, not enough items for minimum purchase, etc), they probably
won't want to waste anymore time doing a survey that offers them little incentive.

Also agree. I was thinking you could have it issue a coupon automatically (if
the sellers wanted) after doing the survey ... but was thinking, if someone decided
to NOT buy from your store - they probably won't change their mind if they get
a coupon from that same store.

Perhaps a reward for filling out a survey may be needed or it needs to be very
quick and simple, like fill out 3 bubbles and that's it. I know I mostly skip
online store surveys, because there is no incentive for me and I don't have the
time for a lengthy survey that I could get possibly sucked into doing.

How about offering a quick survey for satisfied customers? Some customers buy
things but may not always agree on all of store terms, and may not voice their
opinion. There is always room for improvement.

Probably what people say the Feedback system is for, but I can see where people
might be more willing to fill out an "anonymous" feedback / survey - without
repercussions / retaliatory feedback. But still think it would be helpful to
hear from customers and non-customers.

The message there is clear, if you can't spend 2 Euro per lot, it's not worth
my time to pick that order.

[snip]

I don't get that either. If you don't want to sell parts, then don't. I chose
to sell parts a while ago, it takes much more effort to inventory, store, pull
and pack, but I don't mind it. The profit margins are always better on parts
than sets, so that should be good enough of an incentive, in my opinion.

I’m sure there are buyers out there that don’t like my $1.00 USD charge (for
materials and delivery confirmation – plus actual postage cost), but I have not
heard from anyone directly saying they did NOT shop in my store because of the
extra $1. I have however received a bunch of orders from buyers paying that
$1 just to be able to buy that ONE $0.05 part they needed that they could not
get in other stores because of minimum order amounts or lot fees. If people
don’t mind the $1 charge – I don’t mind selling them JUST the one part they want.

I have a $3 minimum in my store, still on the fence about it, I suppose I could
offer an option of say $0.5-1.00 charge for orders under $3 if that would attract
more buyers, but it shouldn't be that hard to find $3 worth of stuff. It's not
like a $15 minimum.

Yeah, I originally had a $0.50 materials fee - then went up to $1.00 - and maybe
up to $1.50, but dropped back to $1.00. I spent some time looking at several
types and sizes of orders, created a spreadsheet, went over all my costs for
each order, and figure that I would NOT lose money on any type or size of order
with the $1.00.

MikeS

My only thought about lot limits, lot fees, minimum order amounts, extra charges
– is that customers will vote with their wallet (until there is an easier way
they can voice their opinions).

MikeS
BRICKMART

Author:

MikeS

Posted:

Dec 18, 2012 12:02

Subject:

Re: Hidden fees

Viewed:

72 times

Topic:

In Suggestions, Brettj666 writes:

The message there is clear, if you can't spend 2 Euro per lot, it's not worth
my time to pick that order.

[snip]

I never really “got” the Lot Limit / Lot Fee thing … Either you WANT to sell
LEGO parts – or you don’t! If the 150 lot order freaks you out – just sell sets!

I do understand how the seller feels when they get a 300 part order with 150
different lots. (I got one like this – and was a little stressed out / frustrated
… until I got the money. ;D) But if I come across a store where I need to have
a “bachelors in mathematics” just to figure out the lots fees, charges, etc.
– I’ll probably just move on to the next store.

I’m sure there are buyers out there that don’t like my $1.00 USD charge (for
materials and delivery confirmation – plus actual postage cost), but I have not
heard from anyone directly saying they did NOT shop in my store because of the
extra $1. I have however received a bunch of orders from buyers paying that
$1 just to be able to buy that ONE $0.05 part they needed that they could not
get in other stores because of minimum order amounts or lot fees. If people
don’t mind the $1 charge – I don’t mind selling them JUST the one part they want.

My only thought about lot limits, lot fees, minimum order amounts, extra charges
– is that customers will vote with their wallet (until there is an easier way
they can voice their opinions).

MikeS
BRICKMART

Author:

MikeS

Posted:

Dec 14, 2012 10:00

Subject:

Re: Please stop purging forum posts

Viewed:

62 times

Topic:

I'm on the fence on voting for this one either way.

On the one hand, I can’t tell you how many times I have re-written the same information
to a Forum question year after year – after searching for my old posts (already
deleted). Newer members may not think to search past posts for an answer to
their question.

But on the other hand, let’s face it – there is a lot of “crap” that is posted
that does not need to be saved. BL store sale notices, inventory change requests,
post about (old) sales at retail stores, etc.

What about a compromise? Have a “forum mod” decide on which posts are significant,
useful information, or answers to questions that come up every six months or
year - and archive them in a sort of “library” for posterity (… or until the
information is no longer valid).

Instead of saving ALL the posts (useful and the crap), archive the good stuff
so it can be recalled – and if the same question is asked in the future by a
member, they can be redirected to the archived post (which would be locked /
not added to after the six months).

It would make searching for those same answers easier – saving all of us re-typing
all the same information we’ve answered over and over – and probably cut down
the number of future replies since they can be directed to the ONE archive post
and it's replies and have all their questions answered.

If a post was no longer valid, like Italy got rid of the ban on imported toys
– then the mod could delete that archived post.

Anyone think this might work?
MikeS, Owner
BRICKMART

In Suggestions, Timothy_Smith writes:

Back in the day, when hard drives were measured in millibytes, it made sense
to purge Forum posts from time to time. But modern servers have vast storage
capacity. All the typing every member could ever do in their lifetimes won't
fill a hard drive of even modest size.
Purging discussion threads destroys 'institutional knowledge' and as a result
we have the same discussions over and over.

Currently there's a thread about sending plastic toys to Italy.
This comes up about once a year, and each time the previous discussion has been
lost and has to be recreated from scratch. This certainly uses more server resources
than simply linking to an existing discussion, but more important is the loss
of knowledge.
We have institutional amnesia, deliberately induced. It's a set back.

Thanks for reading.

Author:

MikeS

Posted:

Dec 13, 2012 16:29

Subject:

Re: Condition to include "smoke smell" as issue

Viewed:

50 times

Topic:

I don't think that Jim (original post) is suggesting having a checkbox when adding
parts to inventory like [ ] New, [ ] Used, [ ] Sealed, [ ] Incomplete, etc.
I think he was merely suggesting that BrickLink add it to the Help section for
used part conditions.

(See my post ... http://www.bricklink.com/message.asp?ID=686894 )

Maybe then when a buyer receives "stinky" parts, they may have some recourse
to ask the seller for a resolution if they did not list any issues with the part
in the description field. Similary how sellers should note parts that show excessive
wear, discoloration, excessive scratches, other marks, etc.

More of a buyer protection issue I think - having BL list it in their terms.
Am I correct Jim?

Besides, what seller is going to click the checkbox ... [ ] My Stuff Stinks!

MikeS
BRICKMART

In Suggestions, KanalK1 writes:

I understand to your idea but I don´t think that it will work even if done so.
If certain seller doesn´t have enough intelligence, not to sell smelling parts,
do you really think he will tick "smoke smell" when putting parts into his inventory?
No one likes smoke smell at Lego parts. Even smokers many times don´t. I cannot
imagine, that seller who sells smoke through smelled crap, will honestly admit
this, knowing, that most of buyers will keep off....

Author:

MikeS

Posted:

Dec 13, 2012 15:24

Subject:

Re: Condition to include "smoke smell" as issue

Viewed:

56 times

Topic:

I vote "YES" on revising the BrickLink Help - Item For Sale Condition section
to include "smoke smell" (... not that most sellers would read it).

Here is the link and passage you are referring to:

http://www.bricklink.com/help.asp?helpID=102&q=used

Parts:

Used Parts - Parts which have been previously used and are presumably still in
good, usable condition. If the parts do show excessive wear, discoloration, excessive
scratches, other marks,etc. this should be noted in the *Comments* field.

I think that one of the problems is ... that the seller does not know that they
(.. I mean their parts) stink like smoke. If they smoke, it is probably unlikely
that they would notice their parts smell (probably like everything else in their
house). They might think their parts are fine.

(Can you guess I'm a non-smoker?

)

MikeS
BRICKMART

In Suggestions, VMAJ writes:

I believe the used parts condition in the terms of service area should include
"smoke smell" as an abnormal issue that would need to be acknowledged by the
seller at point of listing. As we all dislike nicks, and wear that show up when
not expected I certainly do not like the odor of what another does with their
time either. Smoke smell is difficult to remove, and is sometimes impossible
to lift if it has been layered on for an extended period.

Common sense should dictate whether you sell something that stinks or not, but
we live in a world where everything needs to be spelled out, so I believe this
would be wise to implement to hold sellers accountable.

Jim

Author:

MikeS

Posted:

Dec 5, 2012 17:22

Subject:

Re: Message default

Viewed:

29 times

Topic:

I was looking at "My Settings: My Contact Settings" ...

Receive Contact Messages To:

() E-Mail
() My Messages (BrickLink Web Messaging System)
() Both E-Mail and My Messages

** You will receive contact messages regarding orders to My Messages regardless
of your preference.**

And saw this ** above. So they should get something (if they ever log into BL)

Good Luck!
MikeS

In Suggestions, Melanie01 writes:

This message from a buyer today:

"Since I have not heard from you despite two emails I can only assume you do
not want to fill my order so I will proceed with requesting a cancellation if
I do not hear from you in the next day or so."

Her email is bouncing everything I send and I am guessing from BrickLink since
she says she never got an invoice. My Outbox indicates that messages were sent
ONLY to her email address, the same one that is bouncing everything.

I've run into this problem before and would like to suggest that the default
setting here:

http://www.bricklink.com/pref_contact.asp

is "Receive Contact Messages To: Both E-Mail and My Messages." That way
problems like this are less likely to happen.

Thank you,

Melanie

Author:

MikeS

Posted:

Dec 5, 2012 16:38

Subject:

Re: Message default

Viewed:

30 times

Topic:

In Suggestions, Melanie01 writes:

In Suggestions, therobo writes:

In Suggestions, Brickwilbo writes:

In Suggestions, Melanie01 writes:

Use the "contact buyer"link on the orderdetails page for your messages.
Explain that your emails are bouncing.

How would that work if the buyer selected to receive messages by e-mail only
and e-mails bouncing

Ronald

It means that a message can be attached to the bottom of the order detail page.
Assuming the buy opens the order, the message would at least be there. Melanie

I'm sure you probably already sent a message thru BL order to check their spam
/ junk mail folder? (... just so it is documented on the order when Admin/Mod's
gets involved.)

Author:

MikeS

Posted:

Dec 5, 2012 16:35

Subject:

Re: Message default

Viewed:

33 times

Topic:

Wouldn't those messages you send STILL be on the order at the bottom ... (not
that they would open up their order on the placed page and see them).

Should we add a NRB (non-responsive BUYER)?

Maybe you should start a "NPB" .. just to get their attention.

MikeS

In Suggestions, Melanie01 writes:

I have, several times....

In Suggestions, Brickwilbo writes:

In Suggestions, Melanie01 writes:

Use the "contact buyer"link on the orderdetails page for your messages.
Explain that your emails are bouncing.

I've run into this problem before and would like to suggest that the default
setting here:

http://www.bricklink.com/pref_contact.asp

is "Receive Contact Messages To: Both E-Mail and My Messages." That way
problems like this are less likely to happen.

Thank you,

Melanie

Author:

MikeS

Posted:

Dec 5, 2012 11:52

Subject:

Re: Because I have a suggestion !!

Viewed:

38 times

Topic: