BrickLink Discussion Forum

They have been on Bricklink over a year and I am doing everything that I can
to let them know the status of there missing parts. I am not being negative
and will work in a positive way so they can see I care for every order that comes
to my store. I just hope they see that I will make it right and complete there
order now that I know. I know the best way is to be positive and make it right
since I owe them the 3 parts that are missing. Thank you for the reply.

In Problem Order, firestar246 writes:

In Problem Order, MrPetovan writes:

My reasoning is that no matter the reason, this buyer caused them enough trouble
as it is and it probably isn't worth it to risk a similar outcome in a subsequent
order from them. Furthermore, stoplisting isn't public so other sellers will
have a chance to have to explain them common courtesy, but waterman himself doesn't
owe this buyer this kind of explanation.

Sorry, but I 100% totally disagree here. First off, he "caused them enough trouble"??
As long as he's not being difficult here, and removes the NSS as soon as
everything is settled, I don't see much trouble at all. It's just part
of the consequence of missing parts when putting orders together.

And if this is a brand new user, who gets banned by the first seller he interacts
with when all the buyer did was what he thought he was supposed to do, that's
not going to leave a good first impression. What if he planned on leaving multiple
high value orders with many sellers, but because of this first experience, decides
to leave BL? After all, here he is with an order with some missing pieces, trying
to get it fixed, and he gets banned simply because he doesn't quite understand
everything yet. Like I said, most buyers simply don't realize that a completed
NSS will bring a strike against a seller; they're just looking for a way
to get the sellers attention and think that that's the best way to do it.

How about you show a little more courtesy towards buyers and have some patience
instead of suggesting banning them after the first time they do something "wrong".
I've had some newer users cause "trouble" before, but instead of outright
banning them, I try to work with them and help them understand how things work.
I've gotten some great repeat buyers that way that has more than made up
for the little problems we had at first.

Author:

waterman

Posted:

Jun 9, 2021 04:51

Subject:

Re: NSS filed but never contacted on order to fix

Viewed:

25 times

Topic:

The only email from them was a few minutes after the NSS was filed on me. This
was the only email I received and none before the NSS prior to the seven days
that past and the order was delivered.

In Problem Order, waterman writes:

I do check my spam mail everyday to see if there is any messages from bricklink
and buyers. There was no communication of the order missing parts, not sure if
they sent an email to the wrong email address. What I did was reply to the email
I received of the shortage and informed them that I addressed the problem with
there order and to log into Bricklink directly for the reply. That way it could
be all documented in Bricklink with all communications logged between me and
the buyer.

In Problem Order, Brickwilbo writes:

In Problem Order, waterman writes:

I double check all my emails and inbox in Bricklink and no messages from the buyer.

Did you check your email spam folder for an email from the buyer?
Maybe the buyer emailed you 7 days ago and didn't received a reply.

I have
at least replied to them and will track there new package and let them know the
day it is delivered as a follow up if the don't reply to any of my communications.
I hope this works out ok and I am able to work this out with the buyer and get
them to know I will see there order complete.
In Problem Order, zorbanj writes:

Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:

https://www.bricklink.com/helpDesk.asp?helpDeskID=122

In Problem Order, waterman writes:

I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.

Author:

waterman

Posted:

Jun 9, 2021 04:33

Subject:

Re: NSS filed but never contacted on order to fix

Viewed:

33 times

Topic:

In Problem Order, waterman writes:

I double check all my emails and inbox in Bricklink and no messages from the buyer.

Did you check your email spam folder for an email from the buyer?
Maybe the buyer emailed you 7 days ago and didn't received a reply.

Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:

https://www.bricklink.com/helpDesk.asp?helpDeskID=122

In Problem Order, waterman writes:

Author:

waterman

Posted:

Jun 8, 2021 22:27

Subject:

Re: NSS filed but never contacted on order to fix

Viewed:

52 times

Topic:

I just did this thank you for the help, I sent the new tracking number and I
also refunded the parts and attached the Paypal proof of it. This hopefully
should be enough, I wish they told me the day the parts were delivered. I could
have sent them out seven days ago and had them already to them. I double check
all my emails and inbox in Bricklink and no messages from the buyer. I have
at least replied to them and will track there new package and let them know the
day it is delivered as a follow up if the don't reply to any of my communications.
I hope this works out ok and I am able to work this out with the buyer and get
them to know I will see there order complete.
In Problem Order, zorbanj writes:

Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:

https://www.bricklink.com/helpDesk.asp?helpDeskID=122

In Problem Order, waterman writes:

Author:

waterman

Posted:

Jun 8, 2021 20:48

Subject:

Re: NSS filed but never contacted on order to fix

Viewed:

64 times

Topic:

I did put in the reply the tracking number of the missing parts and it should
be able to track the package once the USPS scans the package in tomorrow morning.
Thank you for the help.

In Problem Order, MrPetovan writes:

1. Yes it’s bad form on their part.
2. You have a say in the NSS process, you can submit proof of the subsequent
shipment.
3. You should stoplist this buyer.

In Problem Order, waterman writes:

Author:

waterman

Posted:

Jun 8, 2021 20:34

Subject:

NSS filed but never contacted on order to fix

Viewed:

178 times

Topic:

Author:

waterman

Posted:

Apr 15, 2019 08:00

Subject:

Re: Inventory backup

Viewed:

24 times

Topic:

Inventories

In Inventories, calsbricks writes:

In Inventories, waterman writes:

I was wondering if there is a way to backup the inventory of whats in your store,
and how to restore it if there was a problem with the website. I saw a section
in the Inventory screen for download would this be it and how is it done. If
anyone can help with this question that would be great, thank you so much.

HI there

There are 2 different ways to backup your inventory. The first is the one you
mention - download the inventory and save it as a xml file. If you then have
to restore it you can use the mass upload inventory feature to bring it back.

The 2nd way and somewhat easier, in our opinion is the use of Brickstock to download
your store inventory - that saves it as a bsx file and there is a reverse command
to upload it back to Bricklink.

Hope that helps

Thank you this will help me out thank you for the help.

Author:

waterman

Posted:

Apr 15, 2019 05:53

Subject:

Inventory backup

Viewed:

67 times

Topic:

Inventories

Status:

Open