| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Gladeye  | | Posted: | Jan 4, 2023 21:30 | | Subject: | I'm unable to raise my store's minimum buy | | Viewed: | 81 times | | Topic: | Technical Issues | |
| The current minimum buy at my store is $3.00. I'd like to raise the minimum
buy to $5.00, but when I try to save the change, I get an error message saying
You can't set store minimum buy greater than shipping method minimum buy
value. I'm embarrassed to admit I don't understand what this means
or what I need to change in my store settings. Could anyone here help me with
a simple explanation please? Thank you!
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| Author: | Gladeye | | Posted: | Sep 20, 2022 20:59 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 52 times | | Topic: | Feedback | |
| In Feedback, utlf writes:
| | In Feedback, 1001bricks writes:
| | | | Holy, the Karens of the internet finally found their way onto Bricklink; the
end is nigh....
|
While this, did you have time to correct your Terms page?
|
Oh look, another Karen coming out of the woodwork...
Let it go buddy, worry about your own life
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Are you replying to what I wrote? It doesn't seem like it.
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| Author: | Gladeye | | Posted: | Sep 20, 2022 20:16 | | Subject: | Buyer complained before I could respond | | Viewed: | 215 times | | Topic: | Feedback | |
| I had a medical emergency that made me a couple days late sending out a customer's
order. I wrote to the customer, apologizing for the inconvenience.
I added...
"I have refunded you $5.00, for your inconvenience. I hope you understand this
delay was unforeseen and out of my control. I will definitely be able to drive
to the post off tomorrow and will ship out your order. Please let me know if
you have any questions.
She replied with...
"Just checked Bricklink and noticed a $5 refund along with note that "Buyer and
Seller agreed to cancel order." What do you mean buyer agreed to cancel the
order? Not! First I heard of it was today after you refunded Paypal with no
explination to me. That was rude of you.
Why did you refund and not fill the order? You left me feeling unhappy and upset.
All you needed to do was let me know you were cancelling. No problem. But
you decided not to provide me a common curtesy. Shame on you.
I have been ordering a lot of legos for 3 years for myself and grandkids. All
through covid. Never a problem from a seller until now without first messaging
and then agreeing
on not being able to have an order filled. Of course. But I always had a message
from seller first."
I had no reason to cancel her order when I refunded the $5.00. It was an honest
mistake.
I replied...
"...this was a terrible mistake! I did not mean to cancel your order. I would
never do something like that. Please believe me, I had every intention of sending
out your package tomorrow. I must not have noticed a checked box or hit a wrong
button or something..
I understand why you would be upset, but I meant exactly what I wrote in my previous
email. I would send your package out tomorrow and refund you $5.00 for the inconvenience.
I always want my customers to be happy and I care about earning positive feedback.
I hope you will consider placing the order again, and I will deduct $5.00 from
the shipping cost and send your package out tomorrow. If you would rather not
order from me again, I hope you will still accept my apology for this mistake.
She never replied, but now I have this negative feedback. "Seller cancelled order
with no explination or apology after payment."
What do I do if the customer complains before I can even explain myself? Our
exchanges have time stamps and I sent her an explanation and an apology LESS
THAN AN HOUR after she wrote me, but she had already posted about how Uncommunicative
I was. This is very unfair of her. I can't count on her to do the right thing
and change her feedback, so how do I make an appeal to Bricklink?
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| Author: | Gladeye | | Posted: | Jun 28, 2022 02:38 | | Subject: | Re: Advice on Selling my Collectible Minifigures | | Viewed: | 32 times | | Topic: | Selling | |
| In Selling, TheBrickGuys writes:
| | If you decide to list them separately then I STRONGLY recommend using Brickstore:
https://brickforge.de/brickstore/
It is free and has a lot of features. When I list minifigures I just add a bunch
of the same minifigure. I will put in something like 40 col102. You can then
then just tap on the minifigure Part Number and replace it with the correct minifigure
part number for each figure - it is so much quicker this way.
After you put in all your figs you can have Brickstore automatically set the
price on all of them to the 6 month sales average and then you can go up or down
from there for each one.
Jim.
|
That's terrific advice. I'm checking into it right now. Thank you and
best of luck to you.
Erik
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| Author: | Gladeye | | Posted: | Jun 27, 2022 17:59 | | Subject: | Re: Advice on Selling my Collectible Minifigures | | Viewed: | 34 times | | Topic: | Selling | |
| Thank you for the helpful advice. I should have mentioned, I do have a store
on bricklink already, but it's not very big, by any means. I was going to
add these to it.
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| Author: | Gladeye | | Posted: | Jun 27, 2022 17:11 | | Subject: | Re: Advice on Selling my Collectible Minifigures | | Viewed: | 45 times | | Topic: | Selling | |
| In Selling, Gladeye writes:
| | I tried to buy one of each collectible minifigure for as long as I could, but
eventually couldn't afford it anymore. I have one of every minifig through,
I think, series 19, and complete sets of some of the Simpsons, Ninjago, Batman,
Disney, etc.
I need advice please, on a couple things.
First, is it better to sell complete sets of each series or to sell the minifigures
individually. My strong inclination is to sell them individually.
Second, is there any way to streamline the process? I'm wondering if there
was some kind of spreadsheet listing all the minifigures, that would have places
for me to enter all the descriptions and prices. Could I pull up a single document
price guide, to give me an easier idea on how to price? Something that draws
from bricklink, ebay, other lego sites?
The description will be the same for 99% of them; "Taken out of bag to briefly
display in a smoke and pet free home, but never played with. All accessories
and base included." I'd love to be able to somehow batch apply most of the
descriptions.
For almost all of them, my quantity is one. I do have a couple complete sets
of unopened bags and a few doubles though.
Any kind of shipping advice when it's just 2 or 3 minifigures?
Any advice is greatly appreciated! My son starts college in a couple months and
I just got hit with an obscenely high car repair bill. I saved these for a rainy
day and the rainy day has come!
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| Author: | Gladeye | | Posted: | Jun 27, 2022 16:48 | | Subject: | Advice on Selling my Collectible Minifigures | | Viewed: | 110 times | | Topic: | Selling | |
| I tried to buy one of each collectible minifigure for as long as I could, but
eventually couldn't afford it anymore. I have one of every minifig through,
I think, series 19, and complete sets of some of the Simpsons, Ninjago, Batman,
Disney, etc.
I need advice please, on a couple things.
First, is it better to sell complete sets of each series or to sell the minifigures
individually My strong inclination is to sell them individually.
Second, is there any way to streamline the process? I'm wondering if there
was some kind of spreadsheet listing all the minifigures, that would have places
for me to enter all the descriptions and prices. Could I pull up a single document
price guide, to give me an easier idea on how to price? Something that draws
from bricklink, ebay, other lego sites?
The description will be the same for 99% of them; "Taken out of bag to briefly
display in a smoke and pet free home, but never played with. All accessories
and base included." I'd love to be able to somehow batch apply most of the
descriptions.
For almost all of them, my quantity is one. I do have a couple complete sets
of unopened bags and a few doubles though.
Any kind of shipping advice when it's just 2 or 3 minifigures?
Any advice is greatly appreciated! My son starts college in a couple months and
I just got hit with an obscenely high car repair bill. I saved these for a rainy
day and the rainy day has come!
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| Author: | Gladeye | | Posted: | Nov 1, 2021 20:34 | | Subject: | Re: I can't issue a full refund through Bircklink | | Viewed: | 28 times | | Topic: | Problem Order | |
| In Problem Order, Nubs_Select writes:
| | I've has that problem dozens of times but then a fellow member brought it
to my attention that it was likely due to entering incompatible characters in
the comment field that PayPal cant use so since then I leave to remarks blank
and message the buyer separately and it usually works.
|
Thank you for that suggestion. I tried removing my comments, but it still didn't
work, though.
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| Author: | Gladeye | | Posted: | Nov 1, 2021 20:09 | | Subject: | I can't issue a full refund through Bircklink | | Viewed: | 99 times | | Topic: | Problem Order | |
| Hi. A buyer ordered a minifigure that I don't actually have in stock (inventory
mistake). I am trying to send them a complete refund through Paypal, but every
time I click to confirm the refund I get a message in red saying "Something went
wrong. Please try again."
I guess I could refund straight from Paypal, but I wanted do this the more formal
way. Is the error message I received unusual? There's no explanation with
it and everything seems to be properly completed on the form.
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| Author: | Gladeye | | Posted: | Mar 3, 2013 23:58 | | Subject: | Will there ever be a chatroom again? | | Viewed: | 221 times | | Topic: | Suggestions | | Status: | Discarded | |
| I know the site was hacked a few months ago and maybe that has something to do
with its removal, but I sure do miss the immediacy and intimacy of live chatting.
Thanks for answering this question, which has probably been asked and answered
many times!
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