BrickLink Discussion Forum

In Announce, George_Lucy writes:

Trying to buy but keep getting technical error warning not sure what is going
on.

Same problem here.

Author:

BricksDirect

Posted:

Aug 5, 2021 07:30

Subject:

Re: Fraud activities UK-order with Stripe payment

Viewed:

89 times

Topic:

Problem Order

In Problem Order, stefxan writes:

In Problem Order, barando writes:

We are sadly facing several fraud activities from supposedly British customers,
which pay with Stripe. All of them have a @protonmail.com-account. The real card
holders are french and most of them didn't recognize the fraud yet. Stripe
charges back the grand total +15 EUR for contested payments and the seller has
to deliver proofs of shipping etc. Ordered articles are only actual new and
sealed sets. "Fake-Customers" have not more than 5 feedbacks. Accounts exist
not more than 14 days. Does anybody else have this issue?

I can agree with the actions Barando describes her. I have also several of these
orders and got the first message from Stripe today. They are charging me back
+15 EUR and the process for validation can last 2-3 months.

Take care

Hello,

Yes, same problem here.
Very annoying.

Best regards,
Niels Roest
BricksDirect

Author:

BricksDirect

Posted:

Mar 20, 2017 17:07

Subject:

Re: BrickLink you are losing business

Viewed:

108 times

Topic:

In Suggestions, QA_Sheryl writes:

In Suggestions, BricksDirect writes:

Dear BrickLink admins and members,

We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.

Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.

What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)

Please, BrickLink do something at this.

Thank you.

Best regards,
Niels Roest
Owner of BricksDirect

Hi Niels,

As has been stated in numerous other forum posts, we are in the process of creating
Instant Checkout. Since BrickLink has been around much longer than the other
sites you mentioned, our sellers have numerous configurations and setting up
the process is much more complex. We do not want to take away anything from how
our sellers are currently using the checkout process. With this in mind, we have
made great progress in instant checkout so far and will continue to do so without
sacrificing quality. We want to make sure this feature is accurate as well as
efficient.

We appreciate your patience and understanding, but want to let you know that
we have definitely heard the cry from our users for this feature and are working
hard to get it done as soon as possible!

Thanks!

Dear Sheryl,

Thank you for your reply.
I hope your software engineers will do soon.
It is really needy for BrickLink.
Please make it an option for sellers. So they can choose for instant checkout
or not.
Thank you.

Best regards,
Niels from BricksDirect

Author:

BricksDirect

Posted:

Mar 20, 2017 17:05

Subject:

Re: BrickLink you are losing business

Viewed:

83 times

Topic:

In Suggestions, Daragh writes:

The rates, the weights and different postal methods by country and area is not
something BL needs to even think about. All they need to do is give the user
the ability to complete their shipping methods and rates themselves (or allow
buyers to offer shipping quotes only).

That is how it is done elsewhere and you can set up your methods and rates based
exactly on what services you use, you can amend weight bands to allow for packaging,
have tracking and insurance options, impose weight or size restrictions etc etc
etc.

I would not expect BL or any other company to try and replicate all the rates
available to sellers in different countries around the world and if that is what's
causing the auto-checkout delay we will never see it.

Just give users the parameters to set up their own methods and prices or not
as the member chooses.

That's my 99c worth!

This is exactly how it should be done! Please BrickLink read this!

Author:

BricksDirect

Posted:

Mar 20, 2017 05:29

Subject:

BrickLink you are losing business

Viewed:

526 times

Topic:

Status:

Implemented

Author:

BricksDirect

Posted:

Jun 16, 2016 05:12

Subject:

Re: Include shipping cost calculations in Quotes

Viewed:

23 times

Topic: