Discussion Forum: Messages by youngerandson (1402)
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 Author: youngerandson View Messages Posted By youngerandson
 Posted: Feb 2, 2019 20:40
 Subject: Re: Payment but no order on the orders page?????
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 Topic: Problem
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Sorry to keep posting on this topic, but I think I may have discovered an underlying
cause of the problem in my store. You might check with your buyer to see if
this situation occurred in your case as well.

The buyer emailed me a printout of the order. There was one lot in the order
for which the customer had attempted to order a quantity exceeding the available
quantity.

There was a dialog to "Accept changes/Add to Wanted List/Update Cart/Update to
Max Avail"

The total that PayPal processed the payment for would only be correct if the
order included those pieces which exceeded the available inventory.

My hypothesis is that the system prevented the order on the basis that the quantity
ordered exceeded the quantity available. But it didn't prevent the onsite
payment process from continuing, with the total reflecting the quantity of items
requested, even when it exceeded my inventory. It looks like one layer of error
prevention worked, while another level of it failed...

-PY

In Problem, bje writes:
  Problem, yes definitely a problem

The buyer just e-mailed me. This was an IC checkout completed on his side, payment
everything made. No record of the order on his side, no notice received, no order
number, all of the items are still in his cart, but the payment somehow went
through. Needless to say, he has been refunded, and have graciously agreed not
to use easy buy again, add the items one by one again and checkout again. He
will get some discount from me for his trouble and as a thank you for being so
decent about a site issue. Thank you all for the input.


 Author: youngerandson View Messages Posted By youngerandson
 Posted: Feb 2, 2019 19:33
 Subject: Re: Payment but no order on the orders page?????
 Viewed: 34 times
 Topic: Problem
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I just read a few other posts, notably this one: https://www.bricklink.com/message.asp?ID=1122399

But I've checked the "in progress" and the order doesn't show there either.
I've also tried searching for the order in a bunch of different ways and
no trace of it.

-PY


  In Problem, bje writes:
  I've received a notice for a paypal payment on my phone about 25 minutes
ago, but here is the utterly weird thing: it is for an IC order with a proper
IC invoice number, so I can see that it is definitely a bricklink order, but
there is no order on my orders page, no IC notice e-mail in my account, no inventory
movements whatsoever and no paid/ready/pending orders for that country in my
order summary. I've logged out and logged back in, refreshed the orders page
a few times, but I still only have the payment in paypal, nothing showing in
gmail or Bricklink. WTH???? This should not be possible at all! I will understand
payments being processed after the fact, but not orders and most certainly not
inventory.
 Author: youngerandson View Messages Posted By youngerandson
 Posted: Feb 2, 2019 19:26
 Subject: Re: Payment but no order on the orders page?????
 Viewed: 34 times
 Topic: Problem
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I have the same problem. A buyer contacted me after failing to receive confirmation
on an order he placed this morning (prior to the maintenance).

Nothing shows up on my orders page, but I have received a payment from that buyer
through onsite PayPal. I've got the BLLIVE_CUSTOM invoice information and
all the buyer information matches what the customer contacted me with.

So he made a payment for something, through onsite PayPal. BrickLink generated
the invoice that he paid, but neither of us has received email about the order
and no order appeared on my orders page.

Sorry its no help, but I can confirm that the problem isn't limited to the
OP.

-PY


In Problem, bje writes:
  I've received a notice for a paypal payment on my phone about 25 minutes
ago, but here is the utterly weird thing: it is for an IC order with a proper
IC invoice number, so I can see that it is definitely a bricklink order, but
there is no order on my orders page, no IC notice e-mail in my account, no inventory
movements whatsoever and no paid/ready/pending orders for that country in my
order summary. I've logged out and logged back in, refreshed the orders page
a few times, but I still only have the payment in paypal, nothing showing in
gmail or Bricklink. WTH???? This should not be possible at all! I will understand
payments being processed after the fact, but not orders and most certainly not
inventory.
 Author: youngerandson View Messages Posted By youngerandson
 Posted: Dec 27, 2018 21:31
 Subject: Re: "no shipping method"
 Viewed: 40 times
 Topic: Help
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Check to see if there are items common to the various orders in question. I've
seen this behavior before when some items in the cart did not have defined weight
(and were weight restricted) or defined dimensions (and were volume restricted).
Without those bits of information, the instant checkout doesn't seem to
be able to tell whether they will fit in a given package or not. You might need
to add those numbers for items in your inventory.

Hope that helps!

In Help, Nofunguy writes:
  A number of buyers have sent this message to me.
"I'm trying to place an order but each time I click proceed to checkout I
get
an error stating "No shipping method" I don't get it, it even says that shipping
will be $3.50 on the screen. Can you please help me check out. Thank you"

I cant give them the correct answer. I thought that they did not have their address
in Bricklink when they created a login, but that was not it. It is also clear
that i have set up that i use USPS.com.
I dont know what their problem is because i have had many other orders entered
correctly in the past few weeks with no problem.

Please let me know how to resolve this. thank you.
 Author: youngerandson View Messages Posted By youngerandson
 Posted: Aug 1, 2018 17:33
 Subject: Automated shipping
 Viewed: 87 times
 Topic: Shipping
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Hello all,

I'm working on trying to improve my automated shipping methods. I've
been using Flat Rate padded mailers for a long time, and now include medium and
large flat rate boxes to provide definite costs for larger packages.

The problem is, flat rate boxes often cost too much!

Priority mail (depending on zones + weight) can cost less than a flat rate mailer,
and Regional A and B boxes are usually the most cost efficient solutions for
larger orders.

That said, I can't figure out a way to automate cost calculation for these
shipping services in BrickLink. The only information needed is volume of the
order (to determine appropriate service), my ZIP code, and the ZIP code of the
recipient. All of this information is available within the BrickLink system,
but how to use that information at checkout?

For now my checkout offers the Manual option which will get the best price, but
sort of defeats the purpose of instant checkout.

Thanks for any help!

-Pete
 Author: youngerandson View Messages Posted By youngerandson
 Posted: Jun 5, 2017 12:15
 Subject: Re: Coming Soon: MOSAICK
 Viewed: 80 times
 Topic: General
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In NEWS, Admin writes:


  Open Beta release is currently scheduled for Monday, June 2, 2017.


This has to be a calendar error.

Most recently, I've seen this updated to say "Monday, June 5, 2017". But
Monday June 5 is here, and I'm wondering if there's any update.

Looking forward to using the new tool.

-Pete Younger
Younger and Son
 Author: youngerandson View Messages Posted By youngerandson
 Posted: Nov 26, 2016 00:02
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 51 times
 Topic: Shipping
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In Shipping, ZSchoonover writes:
  In Shipping, RCORONA79 writes:
  There are orders that you may be able To ship via large envelope. When I sell
just a few figures I usually pack them flat and ship large envelope. Much cheaper.


I just had an order for 36 figures. That had to go package and it was 9.50 to
Canada.

Im sure some sellers push their luck with useing the large envelope option and
stuff them thicker than 3/4
Inch.

Russ

It really depends on the Post Office. When I lived in NJ I would ship via Large
Envelope regularly, no questions asked. After moving to SW Virginia, I no longer
have the option of shipping this way. Any PO I go to down here, the first thing
they do is feel the envelope for any lumps. I tried to ship 3 small 1x2 tiles
to Canada and the guy wouldn't take it because I said the envelope wasn't
"uniform" in shape...

This is basically what I encounter here. They tell me that the variations in
thickness of a bubble mailer make it not "uniform thickness" and reject anything
I've tried to send as a flat on those grounds.

My post office cites this:
"Pieces that are rigid, nonrectangular, or not uniformly thick pay parcel prices"
( http://pe.usps.com/text/dmm300/Notice123.htm#_c391 ) This verbage is included
under flats for both international and domestic, and there's no sentence
following it.

However, in another portion of this thread, Figbits quoted a section of text
that's not present on that page. He quoted me this: "When determining thickness,
exclude the outside edges (1 inch from each edge) when the contents do not extend
into those edges."

I was able to find that text here ( http://pe.usps.com/archive/pdf/dmmarchive20140728/201.pdf
) - but that's an archive of an outdated copy of the DMM.

So I think things have been changed, but I'm not 100% certain here. The
relationship with the woman who works the desk at our local post office most
days can be frustrating, but I'm trying hard to stay on her good side.
 Author: youngerandson View Messages Posted By youngerandson
 Posted: Nov 25, 2016 22:13
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 53 times
 Topic: Shipping
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In Shipping, FigBits writes:
  In Shipping, eformo writes:
  There are two parts for qualifying for Large Envelope rate.

1) Not more than 3/4 inch thick. Many orders satisfy this one. However...

2) No variation in thickness greater than 1/4 inch.

My local post office has told me several times that even an EMPTY bubble mailer
does not qualify as a flat envelope, because the edges (past the edge of the
bubble wrap) are thinner than the center of the package (with the bubble wrap)
by a margin of 1/4 inch. They even pulled out a caliper to demonstrate this.


Given that an empty bubble mailer can't be accepted by the USPS as a large
envelope, it's extremely unlikely that a bubble mailer with LEGO in it will
qualify.


They are incorrect about that.

Uniform thickness: the contents must be uniformly thick so that any bumps,
protrusions, or irregularities do not cause more than 1/4 inch variance in thickness
(201.4.4). When determining variance in thickness, exclude the outer edges of
a mailpiece (1 inch from each edge) when the contents do not extend to the edges.



--
Marc.

Marc, can you please give me a URL for that? I'd really like to be able
to save some folks in Europe some money on shipping.

Thanks,

-Pete Younger
Younger and Son
 Author: youngerandson View Messages Posted By youngerandson
 Posted: Nov 23, 2016 23:54
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 97 times
 Topic: Shipping
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There are two parts for qualifying for Large Envelope rate.

1) Not more than 3/4 inch thick. Many orders satisfy this one. However...

2) No variation in thickness greater than 1/4 inch.

My local post office has told me several times that even an EMPTY bubble mailer
does not qualify as a flat envelope, because the edges (past the edge of the
bubble wrap) are thinner than the center of the package (with the bubble wrap)
by a margin of 1/4 inch. They even pulled out a caliper to demonstrate this.


Given that an empty bubble mailer can't be accepted by the USPS as a large
envelope, it's extremely unlikely that a bubble mailer with LEGO in it will
qualify.

I'd offer the chance to cancel and if they are unwilling to pay actual cost
of shipping (it sounds like this is where you are), you could cancel due to the
buyer being unwilling to accept store terms (assuming you have terms stating
that the buyer pays actual shipping costs).

-Pete Younger
Younger and Son

In Shipping, brac.brick writes:
  I have a Canadian buyer who is claiming that shipping from the US should not
cost more than $5.
I have sent him several emails & screenshots showing that the USPS postal rates
for First Class International & Priority International are not $5. His latest
response is he is too busy to look at them.

I know that in other countries it cost much less to send overseas than it does
in the US. I need to know if there is something I am missing here. It's not
my fault the postal rates are so high and I charge the basic USPS rate.

First Class International to Canada is about $9.50
Priority Mail International to Canada is $24.95 for a Small flat rate box and
$31 for an 8 oz package.

I am sick of arguing with this buyer over the shipping costs . I have already
told him he is welcome to cancel the sale and buy elsewhere , where it is cheaper.
He claims he has bought other places and never paid more than $5-15 CAD for shipping.
he wants fastest cheap. I have told him First Class International is cheapest
but I would not call it fast. Priority Mail International is fastest, but not
cheap.

Does anyone charge $5 to ship from the US to Canada?

I could use some advice on how to handle this guy. Really anything would help.
Alison