| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | uticabrix  | | Posted: | Apr 16, 2024 14:17 | | Subject: | Re: Help desk not responding | | Viewed: | 48 times | | Topic: | General | |
| In General, zorbanj writes:
| | In General, uticabrix writes:
| |
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service. 
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You have ~ $20,000 of Bricklink sales per month?
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Just above that yes
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| Author: | uticabrix | | Posted: | Apr 16, 2024 09:00 | | Subject: | Re: Help desk not responding | | Viewed: | 57 times | | Topic: | General | |
| In General, bricksinbloom writes:
| | How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
|
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.
|
| Author: | uticabrix | | Posted: | Apr 4, 2024 12:12 | | Subject: | Any US Stores having international ship issue | | Viewed: | 114 times | | Topic: | General | |
| Are any other US Stores having shipping issues to international addresses lately?
We have had 3 lost in the last 60 days. No trace after it reaches country arrival.
All 3, the tracking info stops at that point.
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| Author: | uticabrix | | Posted: | Mar 31, 2024 16:31 | | Subject: | Re: Max Negative feedback allowed in one year? | | Viewed: | 63 times | | Topic: | General | |
| In General, calebfishn writes:
| | In General, uticabrix writes:
| | Anyone know what the maximum number of negative feedback is allowed for a store
in one years time? I bought from someone not realizing his history of missing
parts and no responses, and not I have same experience with them. They have
3 in last 8 months. All same issue.
Just hoping no one else gets shammed with this.
|
If seller is unresponsive, then file and complete a NRS.
If seller does not ship in a timely manner, you should file a NSS, and complete
it.
Leave appropriate feedback on the order.
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Yes I know. I have already done that. That wasn't my question
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| Author: | uticabrix | | Posted: | Mar 7, 2024 12:52 | | Subject: | Re: shipstation | | Viewed: | 46 times | | Topic: | Problem | |
| In Problem, BrickOutLoud writes:
| | Anyone else having problems with ship station?
|
I am on phone with Paypal currently. They are aware of the issue. It may be
a few days before it is fully up and running again. Being a 3rd party, Shipstation
still does not have customer support but they are looking into it.
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| Author: | uticabrix | | Posted: | Feb 7, 2024 12:02 | | Subject: | Re: Potato Servers | | Viewed: | 80 times | | Topic: | General | |
| The platform alone is over 20 years old and outdated.
In General, PupKiwi writes:
| | When will Bricklink update its servers?
It seems like they are incredibly outdated because of daily maintenance that
lasts too long, as well as the designer program orders breaking the website as
well.
I am struggling to do any order processing because of this.
|
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| Author: | uticabrix | | Posted: | Jan 16, 2024 15:10 | | Subject: | Year End Shipping Costs Issue | | Viewed: | 93 times | | Topic: | General | |
| How do stores found out how much year end we have spent on Shipping? (for tax
filing).
Bricklink only includes what stores charge overall. Paypal used to have this
until Ship Station took over, and they don't have this option. Any suggestions?
|
| Author: | uticabrix | | Posted: | Jan 13, 2024 10:23 | | Subject: | Re: Lost Package or Still Transit International | | Viewed: | 43 times | | Topic: | General | |
| In General, zorbanj writes:
| | You don't do anything. If there's a problem, the buyer will contact you.
In General, uticabrix writes:
| | We have a package shipped that is still in Transit in Mexico City New Mexico
since Oct 19th. No updates since. What is protocol for a store to due in
a case like this?
|
|
Yes the customer advised us it still has not arrived. What happens next?
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| Author: | uticabrix | | Posted: | Jan 13, 2024 06:59 | | Subject: | Re: Lost Package or Still Transit International | | Viewed: | 60 times | | Topic: | General | |
| In General, Nubs_Select writes:
| | In General, zorbanj writes:
| | You don't do anything. If there's a problem, the buyer will contact you.
|
+1 I’ve both and and revived packages where the tracking is not updated for multiple
steps including marked as delivered and they arrive fine so unless the buyer
reaches out saying it hasn’t arrived I wouldn’t worry as it’s for sure possible
it has arrived (especially for shipments outside of the USA)
|
Yes they did respond advising us they have not received it yet.
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| Author: | uticabrix | | Posted: | Jan 12, 2024 06:39 | | Subject: | Lost Package or Still Transit International | | Viewed: | 109 times | | Topic: | General | |
| We have a package shipped that is still in Transit in Mexico City New Mexico
since Oct 19th. No updates since. What is protocol for a store to due in
a case like this?
|
| Author: | uticabrix | | Posted: | Jan 8, 2024 06:47 | | Subject: | Sending Invoice issue | | Viewed: | 88 times | | Topic: | Technical Issues | |
| Sending invoice option is only working for first send. When you send a 2nd
or 3rd time, it is not working. I have 4 orders (5-6 days old) that have not
paid which I find odd, and now wondering if they are even receiving the first.
Is anyone else having this issue?
Thanks in advance
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| Author: | uticabrix | | Posted: | Dec 30, 2023 11:27 | | Subject: | Re: New Color for 2024 :) | | Viewed: | 28 times | | Topic: | Colors | |
| In Colors, SylvainLS writes:
| | In Colors, uticabrix writes:
| | LEGO/Bricklink needs to get their color names using the same names on each platform.
|
Make a petition on change.org?
(For LEGO to adopt BrickLink names, of course  )
|
Agreed!!
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| Author: | uticabrix | | Posted: | Dec 30, 2023 10:49 | | Subject: | Re: New Color for 2024 :) | | Viewed: | 36 times | | Topic: | Colors | |
| LEGO/Bricklink needs to get their color names using the same names on each platform.
In Colors, rylie_aitch writes:
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| Author: | uticabrix | | Posted: | Nov 18, 2023 15:49 | | Subject: | Re: BrickStock: First time upload Store problem | | Viewed: | 49 times | | Topic: | General | |
| In General, 1001bricks writes:
| | In General, uticabrix writes:
| | First time uploading store inventory. "Color is invalid? keeps showing
for 100s of parts. Color 236. What do I do?? Help much appreciated. Thank
you!
|
BrickStock is dead for years, and a rip off.
Please use free open source BrickStoRE
https://www.brickstore.dev/
You won't have any problem.
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Thank you
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| Author: | uticabrix | | Posted: | Nov 18, 2023 10:30 | | Subject: | Brickstock: Where can we get tech support | | Viewed: | 66 times | | Topic: | General | |
| New using Brickstock, having issues uploading store inventory. Is there any
place to get help?
Thank you in advance!!
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| Author: | uticabrix | | Posted: | Nov 18, 2023 09:23 | | Subject: | Re: Phone Notifications | | Viewed: | 22 times | | Topic: | General | |
| In General, ErwinNL writes:
| | In General, uticabrix writes:
| | In General, ErwinNL writes:
| | In General, uticabrix writes:
| | Is there any to get notifications through BL to your phone or with 3rd party
apps?
|
Notifications for new orders? or something else?
|
For new orders
|
I've implemented it, you can enable it for new orders only, or any other
supported notification.
If you give it a try then let me know and I make it available for download and
write a setup guide.
Thought it was an excellent idea 
Ps, the app is BLS Manager, and it is free to use. InSpaceSync is just the Slack
bot/channel name.
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Is there any customer support or assistance with this? installation process
issues
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| Author: | uticabrix | | Posted: | Nov 18, 2023 09:12 | | Subject: | Re: Phone Notifications | | Viewed: | 22 times | | Topic: | General | |
| In General, ErwinNL writes:
| | In General, uticabrix writes:
| | In General, ErwinNL writes:
| | In General, uticabrix writes:
| | Is there any to get notifications through BL to your phone or with 3rd party
apps?
|
Notifications for new orders? or something else?
|
For new orders
|
I've implemented it, you can enable it for new orders only, or any other
supported notification.
If you give it a try then let me know and I make it available for download and
write a setup guide.
Thought it was an excellent idea
Ps, the app is BLS Manager, and it is free to use. InSpaceSync is just the Slack
|
Thank you!
|
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| Author: | uticabrix | | Posted: | Nov 18, 2023 08:56 | | Subject: | BrickStock: First time upload Store problem | | Viewed: | 53 times | | Topic: | General | |
| First time uploading store inventory. "Color is invalid? keeps showing
for 100s of parts. Color 236. What do I do?? Help much appreciated. Thank
you!
|
| Author: | uticabrix | | Posted: | Nov 18, 2023 08:46 | | Subject: | Re: Phone Notifications | | Viewed: | 25 times | | Topic: | General | |
| In General, ErwinNL writes:
| | In General, uticabrix writes:
| | Is there any to get notifications through BL to your phone or with 3rd party
apps?
|
Notifications for new orders? or something else?
|
For new orders
|
| Author: | uticabrix | | Posted: | Nov 18, 2023 07:10 | | Subject: | Phone Notifications | | Viewed: | 141 times | | Topic: | General | |
| Is there any to get notifications through BL to your phone or with 3rd party
apps?
|
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