| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Admin_Cheyne  | | Posted: | Jul 11, 2018 13:25 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 116 times | | Topic: | Suggestions | |
| In Suggestions, ericchuimk writes:
| | For a long time, there has been a lot of new buyers with (0) feedbacks ordering
from my store but ended up not paying, which I have to manually cancel the order
after a few weeks or so. Sometimes Bricklink charges me service fee across the
month for these orders that are not paid and not shipped, which I have to wait
for a refund the next month after the order is cancelled, resulting in me paying
for things upfront without the necessity of it.
I am getting frustrated about new users making orders but not paying. It is a
burden for me (spending time calculating shipping cost and handling fee, sending
invoice, being billed by Bricklink) ending up to no avail. Sure, I could leave
a negative review on these buyers, I could ban them one by one... but what's
the point when they can easily make another fresh account and do the same thing
over and over again.
To deal with this, I have 3 suggestions:
1. I vaguely remember there was an option to disallow buyers below certain points
to buy from my own stop... it was probably Yahoo auction or somewhere else I
don't really remember... But I think this should be an option for sellers.
2. Perhaps the system has to make it even more clear that one legally HAS to
pay after clicking Order. Because apparently, people don't read anymore,
even warnings.
3. Charge sellers after the order has been paid, not when they are made. Imagine
if someone made a fresh spam account, orders EVERYTHING from my store but not
paying for weeks. I will end up with getting charged by Bricklink, and my sales
hindered because they are off the shelves. And said buyer will suffer from little
or no consequences whatsoever.
I hope changes will be made to secure sellers from such unfair treatment.
|
Hello,
The suggestion you have stated is already in place. Visit My Store - Settings
- Management, scroll down to Seller protection and check the box and save your
settings.
As for the cancellation and fee, All sellers should be aware of any NPB's
they have issued to buyer and should always check before the billing cycle ends
so they are not charged for items they never sold.
If there's any issue please email us at Help Desk and we can resolve the
matter quickly.
Thank you
Cheyne
BrickLink Customer Support
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| Author: | Admin_Cheyne | | Posted: | Feb 6, 2018 19:34 | | Subject: | Re: Admin: complete Store verification process | | Viewed: | 119 times | | Topic: | Suggestions | |
| In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, Brickwilbo writes:
| | Admin please complete the Store verification procedure completely and confirm
to the new sellers.
Daily new sellers complain about the lack of communication of BrickLink customer
service.
In the forum they read it's normal the Verification process takes about 6
weeks.
Many discover they CAN be accessed via the bypass password.
They're not open regularly because Bricklink didn't apply all settings
correctly in the Verification process.
This long and incompleted process is hurting Bricklinks reputation and business,
because the items in these stores don't come up in searches.
We want scammers stopped not a discouraging process for normal people.
Admin,
Please complete every setting of the process and confirm once the process is
completed to these new sellers.
Thank you.
|
+1 well said.
This needs to be a priority, sellers are also buyers. There are way too many
complaints in the forum from new members about this, it will drive many of them
to sell (and buy) on other sites.
I would add that many other urgent help desk requests are taking too long, it
recently took 2 weeks to get an account merged that we requested whereas it used
to take a day or two. Appreciate that the issue is not the individual(s) responsible
but there is a lack of resources allocated to help desk; this is going to hurt
the site and needs to be addressed...sorry to link this but if BL can afford
to allocate someone to building a catalog for Brickarms then perhaps they should
take a step back and look at the core business 1st.
Robert
|
I have already seen a store opening on the other site because they have given
up their attempt to open a store here.
|
A point made, As many have seen for almost a month now in Help Desk I have been
putting as much effort as possible to go through the hundreds of verification
requests. Before I was brought on the team it was only Admin_Jaclyn, now I am
here to assist as well. We apologize and appreciate your patience.
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