Discussion Forum: Help
Redisplay Messages: Compact | Brief | All | Full      Show Messages: All | Without Replies

 Author: Lurking View Messages Posted By Lurking
 Posted: Apr 18, 2024 19:46
 Subject: Re: Setting up Open Orders for a new seller
 Viewed: 36 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Thanks for the input and explaining Open orders a little better.
The orders were from a UK buyer to my UK store and for a few low value items
well below £150 so I don’t believe it to be VAT related.

As the seller I didn’t change the status at all. I’m confused and the buyer is
confused why when the buyer added the 3rd batch it didn’t go into the open order
but created a new order.

Might it be because the status was set to Updated or is that normal?

In Help, 1001bricks writes:
  Hi -

There's nothing to do to allow an open order.

ANY shipping method that doesn't involve instant payment or any order which
isn't paid leaves by default the order opened (if the seller doesn't
change the status to Paid, Packed)...

There's no glitch I'm aware of.

But this may happen if there's a change of tax, like VAT.

If a buyer outside UK places an order for less than 150€, VAT will be charged
to him.

If he adds more and the order is now over 150€ then the first order may be automatically
"closed" because the VAT treatment would be different.

I'm not 100% sure of this, but I guess it could be the problem.

In your case, no, you can't "merge" or add to any order (luckily
for buyers).

If buyer didn't pay anything and it's not complicated, maybe cancel 1
or both orders and ask the buyer to place a first batch of MORE than 150€? After
this, he can leave and add to the order as long as he wishes.

Please be sure buyer's aware he'll have to pay for VAT (around 20% in
EU) - as some may not be aware and could refuse the parcel delivery - return
being at your cost

HTH?


In Help, Lurking writes:
  Wondering if anyone can help me to setup or check my option for Open Orders please.
I'm a new seller, and believe I've setup the option for buyers to place
an Open Order. I did this from a shared shipping option I copied.

I have a buyer (who is very patient!) who has created an open order. He added
some parts which showed as Batch 1. He added more parts which appeared in the
same Order number as Batch 2. So far so good.

At this stage the Order Status changed to "Updated". I assume this was
done automatically.

The buyer then added more parts, but they didn't appear in that open order.
Instead a whole new order number was created. The status of that new order
is "Pending".

So I'm not sure if this is some strange glitch that hasn't added another
batch to the already open order, or if this is something I haven't setup
correctly. The Buyer would now like to complete his order(s). What do I/we
do?

1: Is there a way to cancel the 2nd order and fix some setting so that when
he re-adds the part it is added to the original order.
2: Do I just send two invoices for the two orders with a total value that covers
the shipping as a single package?

Grateful for any advice, thanks.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Apr 18, 2024 19:31
 Subject: Re: Setting up Open Orders for a new seller
 Viewed: 31 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Hi -

There's nothing to do to allow an open order.

ANY shipping method that doesn't involve instant payment or any order which
isn't paid leaves by default the order opened (if the seller doesn't
change the status to Paid, Packed)...

There's no glitch I'm aware of.

But this may happen if there's a change of tax, like VAT.

If a buyer outside UK places an order for less than 150€, VAT will be charged
to him.

If he adds more and the order is now over 150€ then the first order may be automatically
"closed" because the VAT treatment would be different.

I'm not 100% sure of this, but I guess it could be the problem.

In your case, no, you can't "merge" or add to any order (luckily
for buyers).

If buyer didn't pay anything and it's not complicated, maybe cancel 1
or both orders and ask the buyer to place a first batch of MORE than 150€? After
this, he can leave and add to the order as long as he wishes.

Please be sure buyer's aware he'll have to pay for VAT (around 20% in
EU) - as some may not be aware and could refuse the parcel delivery - return
being at your cost

HTH?


In Help, Lurking writes:
  Wondering if anyone can help me to setup or check my option for Open Orders please.
I'm a new seller, and believe I've setup the option for buyers to place
an Open Order. I did this from a shared shipping option I copied.

I have a buyer (who is very patient!) who has created an open order. He added
some parts which showed as Batch 1. He added more parts which appeared in the
same Order number as Batch 2. So far so good.

At this stage the Order Status changed to "Updated". I assume this was
done automatically.

The buyer then added more parts, but they didn't appear in that open order.
Instead a whole new order number was created. The status of that new order
is "Pending".

So I'm not sure if this is some strange glitch that hasn't added another
batch to the already open order, or if this is something I haven't setup
correctly. The Buyer would now like to complete his order(s). What do I/we
do?

1: Is there a way to cancel the 2nd order and fix some setting so that when
he re-adds the part it is added to the original order.
2: Do I just send two invoices for the two orders with a total value that covers
the shipping as a single package?

Grateful for any advice, thanks.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Apr 18, 2024 19:29
 Subject: Re: What's up with NOK
 Viewed: 33 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In General, popsicle writes:
  In General, popsicle writes:
  In General, Nubs_Select writes:
  In General, popsicle writes:
  In General, LeeGo73 writes:
  I've noticed that sometimes the prices in NOK are not sorted correctly (price
low high)

In the two screenshots it looks like one shop is pricing in EUR and that price
is converted to NOK and is sorted correctly. The other looks like it's pricing
in NOK, which is converted in EUR and is sorted incorrectly. Exchange rates are
the same 0.9911.63 is same as 2.3527.50

I have only noticed this behaviour with shop's from Norway. Why is this?

NOK, Nokia Oyj shares?

NOK NOK, whos there?

A Norwegian?

Are maybe someone doubling down on Nokia Oyj shares

 Author: popsicle View Messages Posted By popsicle
 Posted: Apr 18, 2024 19:25
 Subject: Re: What's up with NOK
 Viewed: 32 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In General, popsicle writes:
  In General, Nubs_Select writes:
  In General, popsicle writes:
  In General, LeeGo73 writes:
  I've noticed that sometimes the prices in NOK are not sorted correctly (price
low high)

In the two screenshots it looks like one shop is pricing in EUR and that price
is converted to NOK and is sorted correctly. The other looks like it's pricing
in NOK, which is converted in EUR and is sorted incorrectly. Exchange rates are
the same 0.9911.63 is same as 2.3527.50

I have only noticed this behaviour with shop's from Norway. Why is this?

NOK, Nokia Oyj shares?

NOK NOK, whos there?

A Norwegian?

Are maybe someone doubling down on Nokia Oyj shares
 Author: popsicle View Messages Posted By popsicle
 Posted: Apr 18, 2024 19:18
 Subject: Re: What's up with NOK
 Viewed: 35 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In General, Nubs_Select writes:
  In General, popsicle writes:
  In General, LeeGo73 writes:
  I've noticed that sometimes the prices in NOK are not sorted correctly (price
low high)

In the two screenshots it looks like one shop is pricing in EUR and that price
is converted to NOK and is sorted correctly. The other looks like it's pricing
in NOK, which is converted in EUR and is sorted incorrectly. Exchange rates are
the same 0.9911.63 is same as 2.3527.50

I have only noticed this behaviour with shop's from Norway. Why is this?

NOK, Nokia Oyj shares?

NOK NOK, whos there?

A Norwegian?
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Apr 18, 2024 19:16
 Subject: Re: What's up with NOK
 Viewed: 28 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In General, popsicle writes:
  In General, LeeGo73 writes:
  I've noticed that sometimes the prices in NOK are not sorted correctly (price
low high)

In the two screenshots it looks like one shop is pricing in EUR and that price
is converted to NOK and is sorted correctly. The other looks like it's pricing
in NOK, which is converted in EUR and is sorted incorrectly. Exchange rates are
the same 0.9911.63 is same as 2.3527.50

I have only noticed this behaviour with shop's from Norway. Why is this?

NOK, Nokia Oyj shares?

NOK NOK, whos there?
 Author: popsicle View Messages Posted By popsicle
 Posted: Apr 18, 2024 19:14
 Subject: Re: What's up with NOK
 Viewed: 53 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In General, LeeGo73 writes:
  I've noticed that sometimes the prices in NOK are not sorted correctly (price
low high)

In the two screenshots it looks like one shop is pricing in EUR and that price
is converted to NOK and is sorted correctly. The other looks like it's pricing
in NOK, which is converted in EUR and is sorted incorrectly. Exchange rates are
the same 0.9911.63 is same as 2.3527.50

I have only noticed this behaviour with shop's from Norway. Why is this?

NOK, Nokia Oyj shares?

Okay, I get it, Norwegian Krone Euro conversions have been somewhat wonky for
reasons outside the sphere of influence of BL and third party, and beyond whatever
site issue there might also be.
 Author: Lurking View Messages Posted By Lurking
 Posted: Apr 18, 2024 18:59
 Subject: Setting up Open Orders for a new seller
 Viewed: 80 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Wondering if anyone can help me to setup or check my option for Open Orders please.
I'm a new seller, and believe I've setup the option for buyers to place
an Open Order. I did this from a shared shipping option I copied.

I have a buyer (who is very patient!) who has created an open order. He added
some parts which showed as Batch 1. He added more parts which appeared in the
same Order number as Batch 2. So far so good.

At this stage the Order Status changed to "Updated". I assume this was
done automatically.

The buyer then added more parts, but they didn't appear in that open order.
Instead a whole new order number was created. The status of that new order
is "Pending".

So I'm not sure if this is some strange glitch that hasn't added another
batch to the already open order, or if this is something I haven't setup
correctly. The Buyer would now like to complete his order(s). What do I/we
do?

1: Is there a way to cancel the 2nd order and fix some setting so that when
he re-adds the part it is added to the original order.
2: Do I just send two invoices for the two orders with a total value that covers
the shipping as a single package?

Grateful for any advice, thanks.
 Author: LeeGo73 View Messages Posted By LeeGo73
 Posted: Apr 18, 2024 18:39
 Subject: What's up with NOK
 Viewed: 186 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
I've noticed that sometimes the prices in NOK are not sorted correctly (price
low high)

In the two screenshots it looks like one shop is pricing in EUR and that price
is converted to NOK and is sorted correctly. The other looks like it's pricing
in NOK, which is converted in EUR and is sorted incorrectly. Exchange rates are
the same 0.9911.63 is same as 2.3527.50

I have only noticed this behaviour with shop's from Norway. Why is this?
 


 Author: Dhobeck View Messages Posted By Dhobeck
 Posted: Apr 18, 2024 17:37
 Subject: Re: Pay to sort
 Viewed: 31 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Adjour writes:
  In Help, Dhobeck writes:
  In Help, The_Boyz_Bricks writes:
  In Help, The_Boyz_Bricks writes:
  In Help, Dhobeck writes:
  In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps

How would you want it sorted by color or category or size?

Categories.

We sort into 19 different categories. The same ones that the Great Brick Lab
(GBL) uses to sort their Lego. I’ll post a link to the sorting sheet later.

Here's the link to the sorting sheet.

https://drive.google.com/file/d/1809BBSWvmC6HrqpWcbQa-YP6alDrJOIe/view

They share it in the description for this video:
https://www.youtube.com/watch?v=iSr8117iiIQ&t=7s

I printed it out and sort 1 pound of Lego into the category’s and it took around
50 minutes so I’m think maybe $2 a pound. But maybe state that you have to finish
sorting the entire bin to get paid. I would also pull out category #16 just as
a per caution. Also it should not be snowing this time of year

I'm cackling, thank you XD

No problem
 
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Apr 18, 2024 16:56
 Subject: Re: Possible phishing emails
 Viewed: 30 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Technical Issues, SylvainLS writes:
  Please, don’t post personal info on the forum.  Your e-mail address was in the
pictures.  Obfuscate it before repost the images.

*reposting

And I forgot: sorry I had to cancel your post, but we can’t edit posts here
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Apr 18, 2024 16:54
 Subject: Re: Possible phishing emails
 Viewed: 36 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Please, don’t post personal info on the forum.  Your e-mail address was in the
pictures.  Obfuscate it before repost the images.


In Technical Issues, stabo2855 writes:
  I saw a couple of posts regarding emails stating, "Someone has signed into
your account." The ones I saw were from support@policyking.net. The one I
received appears to come from bricklink support. I did not click any links. I
immediately logged out of my account and changed my password. I'm using my
phone b/c my PC is down right now so I could not hover over the address. But
the drop down arrow shows the address as well as encryption details. (see attached
screenshots).

Thanks, SB
 Author: stabo2855 View Messages Posted By stabo2855
 Posted: Apr 18, 2024 16:14
 Subject: Re: Phishing emails
 Viewed: 35 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Technical Issues, 1001bricks writes:
  In Technical Issues, Heartbricker writes:
  In Technical Issues, Nicholas_morrow writes:
  I have gotten several emails from support@Policyking.net about suspicious activity.
They keep trying to hack into my account.

We received 5 of those emails in a span of 2 hours today.

Any idea where they get BL user email addresses?

There are many ways to get e-mail addresses, specific ones or in bulk lists.

Ex: a buyer 3 years ago could have his PC infected by a trojan or a virus which
will parse all his local e-mails and send the addresses From/To etc.

Or another site you registered which had its database hacked.

Or often, while simply Googling the web.

And zillion other ways, most of them not being related to BrickLink.
 Author: Dhobeck View Messages Posted By Dhobeck
 Posted: Apr 18, 2024 14:56
 Subject: Re: Stud dimensions?
 Viewed: 29 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, SylvainLS writes:
  In Help, Dhobeck writes:
  How do you determine stud dimensions and are there some parts that should not
have them?

Would
 
Part No: 970c00  Name: Hips  and Legs Plain
* 
970c00 (Inv) Hips and Legs Plain
Parts: Minifigure, Legs {Red}
stud dimensions be 1 x 2 x 2? Or is is classified as not needing
any ?

https://www.bricklink.com/help.asp?helpID=2510
https://www.bricklink.com/help.asp?helpID=261

Thank you
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Apr 18, 2024 14:52
 Subject: Re: Stud dimensions?
 Viewed: 24 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Dhobeck writes:
  How do you determine stud dimensions and are there some parts that should not
have them?

Would
 
Part No: 970c00  Name: Hips  and Legs Plain
* 
970c00 (Inv) Hips and Legs Plain
Parts: Minifigure, Legs {Red}
stud dimensions be 1 x 2 x 2? Or is is classified as not needing
any ?

https://www.bricklink.com/help.asp?helpID=2510
https://www.bricklink.com/help.asp?helpID=261
 Author: dethkruzer View Messages Posted By dethkruzer
 Posted: Apr 18, 2024 14:46
 Subject: Re: Adding parts from stud.io file to wishlist?
 Viewed: 21 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, SylvainLS writes:
  In Help, dethkruzer writes:
  So I was looking at some fan-made stud.io instructions for a few builds I've
been looking to do. Thing is, these builds have a fair few pieces that would
take quite a lot of time to search and add to a wishlist manually. But as I was
looking through some discussion on reddit, I saw someone mention something about
using a stud.io file to find all the needed parts, or something like that?

Could someone please explain how i could go about doing this?

Thanks.

Hi,

From Studio: https://studiohelp.bricklink.com/hc/en-us/articles/5705925898135-Upload-as-a-Wanted-List

From the website: https://www.bricklink.com/v2/wanted/upload.page

Thanks a bunch, bud
 Author: Dhobeck View Messages Posted By Dhobeck
 Posted: Apr 18, 2024 14:45
 Subject: Stud dimensions?
 Viewed: 79 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
How do you determine stud dimensions and are there some parts that should not
have them?

Would
 
Part No: 970c00  Name: Hips  and Legs Plain
* 
970c00 (Inv) Hips and Legs Plain
Parts: Minifigure, Legs {Red}
stud dimensions be 1 x 2 x 2? Or is is classified as not needing
any ?
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Apr 18, 2024 14:35
 Subject: Re: Adding parts from stud.io file to wishlist?
 Viewed: 22 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, dethkruzer writes:
  So I was looking at some fan-made stud.io instructions for a few builds I've
been looking to do. Thing is, these builds have a fair few pieces that would
take quite a lot of time to search and add to a wishlist manually. But as I was
looking through some discussion on reddit, I saw someone mention something about
using a stud.io file to find all the needed parts, or something like that?

Could someone please explain how i could go about doing this?

Thanks.

Hi,

From Studio: https://studiohelp.bricklink.com/hc/en-us/articles/5705925898135-Upload-as-a-Wanted-List

From the website: https://www.bricklink.com/v2/wanted/upload.page
 Author: dethkruzer View Messages Posted By dethkruzer
 Posted: Apr 18, 2024 14:29
 Subject: Adding parts from stud.io file to wishlist?
 Viewed: 31 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
So I was looking at some fan-made stud.io instructions for a few builds I've
been looking to do. Thing is, these builds have a fair few pieces that would
take quite a lot of time to search and add to a wishlist manually. But as I was
looking through some discussion on reddit, I saw someone mention something about
using a stud.io file to find all the needed parts, or something like that?

Could someone please explain how i could go about doing this?

Thanks.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Apr 17, 2024 22:31
 Subject: Re: How to upload an image for a new piece
 Viewed: 42 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Ive always used
https://www.photoresizer.com
 Author: Brickspert_AU View Messages Posted By Brickspert_AU
 Posted: Apr 17, 2024 22:19
 Subject: How to upload an image for a new piece
 Viewed: 77 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Hi all, thanks for the help in advance.
I am trying to upload an image of a piece that I wish to add to the catalogue
but all my imagaes are too big (bigger than the 800 x 600 pixel limit).
How should I go about getting a picture that I can upload?
 Author: Adjour View Messages Posted By Adjour
 Posted: Apr 17, 2024 21:27
 Subject: Re: Pay to sort
 Viewed: 71 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Dhobeck writes:
  In Help, The_Boyz_Bricks writes:
  In Help, The_Boyz_Bricks writes:
  In Help, Dhobeck writes:
  In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps

How would you want it sorted by color or category or size?

Categories.

We sort into 19 different categories. The same ones that the Great Brick Lab
(GBL) uses to sort their Lego. I’ll post a link to the sorting sheet later.

Here's the link to the sorting sheet.

https://drive.google.com/file/d/1809BBSWvmC6HrqpWcbQa-YP6alDrJOIe/view

They share it in the description for this video:
https://www.youtube.com/watch?v=iSr8117iiIQ&t=7s

I printed it out and sort 1 pound of Lego into the category’s and it took around
50 minutes so I’m think maybe $2 a pound. But maybe state that you have to finish
sorting the entire bin to get paid. I would also pull out category #16 just as
a per caution. Also it should not be snowing this time of year

I'm cackling, thank you XD
 Author: popsicle View Messages Posted By popsicle
 Posted: Apr 17, 2024 16:47
 Subject: Re: Store suspended - Fees
 Viewed: 53 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, 1001bricks writes:
  In Help, popsicle writes:
  In Help, Stellar writes:
  In Help, popsicle writes:
  In Help, peregrinator writes:
  In Help, yorbrick writes:
  In Help, zorbanj writes:
  This is the one bill I pay immediately, as soon as I receive it.


Same here. You get, what is it, about 6 weeks to pay it so there really shouldn't
be any excuse to missing it. Especially if going away, paying it before leaving
is sensible. You don't have to remember once you are back.

One feature that might be helpful here is the ability to pre-pay fees.

+1

AutoPay set-up, as available with most other services today, might be nice too

Many sites have automated billing yes,

  also they could implement more payment methods with less fees that would bring more revenue for them...

More payment methods with less fees? Not something to argue with Though still
trying to understand "bring more revenue for them" Who's them,
and how would it do that for them?

Much more... with the extra planning development test deployment accounting costs
to save say 2% of 3%... they may start to save money in 5 or 10 years maybe?

Interesting. Thanks
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Apr 17, 2024 16:00
 Subject: Re: Seller is Ignoring a botched Order.
 Viewed: 45 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
File an NSS on bricklink and a claim on paypal
 Author: FlavioLuisTeron View Messages Posted By FlavioLuisTeron
 Posted: Apr 17, 2024 15:57
 Subject: Seller is Ignoring a botched Order.
 Viewed: 144 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
"I bought something from a seller, and they sent me a box missing quite a
few items, along with items I did not order. I have been trying to get in contact
with them for over a week, and they continue to ignore my messages. What are
my options here? Should I just give them negative feedback and try to get my
money back via a PayPal report, or is there some other way I can resolve this
issue? I would have been fine with the seller sending me all the stuff they forgot
to send, and I would even send back the Bionicle stuff they sent me (I didn't
order Bionicle stuff), but they refuse to answer, and I'm running out of
patience. Does anyone have any ideas?"

This is super Surprising because they had a very high Sale Count with mostly
positive feedbacks.
 Author: Poncke View Messages Posted By Poncke
 Posted: Apr 17, 2024 14:01
 Subject: Re: Sent an email to support 2.5 months ago
 Viewed: 41 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, randyf writes:
  In Help, Poncke writes:
  I sent a ticket to support two and a half months ago and still havent received
a reply

I do not have enough words to express my frustration about this.

There is no ticket system, no ticket reference, not even an option to see the
ticket I logged, no option to follow up. Just absolutely nothing, and this place
is owned by Lego.

Baffling is an understatement.

How do I get a reply from bricklink?


I wouldn't worry about it too much. Help is on the way.

https://www.bricklink.com/message.asp?ID=1442600

I logged a ticket there and went into a dark hole
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Apr 17, 2024 12:42
 Subject: Re: Store suspended - Fees
 Viewed: 53 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, popsicle writes:
  In Help, Stellar writes:
  In Help, popsicle writes:
  In Help, peregrinator writes:
  In Help, yorbrick writes:
  In Help, zorbanj writes:
  This is the one bill I pay immediately, as soon as I receive it.


Same here. You get, what is it, about 6 weeks to pay it so there really shouldn't
be any excuse to missing it. Especially if going away, paying it before leaving
is sensible. You don't have to remember once you are back.

One feature that might be helpful here is the ability to pre-pay fees.

+1

AutoPay set-up, as available with most other services today, might be nice too

Many sites have automated billing yes,

  also they could implement more payment methods with less fees that would bring more revenue for them...

More payment methods with less fees? Not something to argue with Though still
trying to understand "bring more revenue for them" Who's them,
and how would it do that for them?

Much more... with the extra planning development test deployment accounting costs
to save say 2% of 3%... they may start to save money in 5 or 10 years maybe?
 Author: randyf View Messages Posted By randyf
 Posted: Apr 17, 2024 12:29
 Subject: Re: Sent an email to support 2.5 months ago
 Viewed: 52 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Poncke writes:
  I sent a ticket to support two and a half months ago and still havent received
a reply

I do not have enough words to express my frustration about this.

There is no ticket system, no ticket reference, not even an option to see the
ticket I logged, no option to follow up. Just absolutely nothing, and this place
is owned by Lego.

Baffling is an understatement.

How do I get a reply from bricklink?


I wouldn't worry about it too much. Help is on the way.

https://www.bricklink.com/message.asp?ID=1442600
 Author: The_Boyz_Bricks View Messages Posted By The_Boyz_Bricks
 Posted: Apr 17, 2024 12:23
 Subject: Re: Pay to sort
 Viewed: 45 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Dhobeck writes:
  I would also pull out category #16 just as
a per caution. Also it should not be snowing this time of year

Yes! That usually happens when we get new used bulk in.

When we get new bulk in, we usually do something along the lines of what these
guys do. Some fig parts do slip through.

https://www.youtube.com/shorts/5kMaWP4xFy0

Thank you for your time!
 Author: Dhobeck View Messages Posted By Dhobeck
 Posted: Apr 17, 2024 12:10
 Subject: Re: Pay to sort
 Viewed: 44 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, The_Boyz_Bricks writes:
  In Help, The_Boyz_Bricks writes:
  In Help, Dhobeck writes:
  In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps

How would you want it sorted by color or category or size?

Categories.

We sort into 19 different categories. The same ones that the Great Brick Lab
(GBL) uses to sort their Lego. I’ll post a link to the sorting sheet later.

Here's the link to the sorting sheet.

https://drive.google.com/file/d/1809BBSWvmC6HrqpWcbQa-YP6alDrJOIe/view

They share it in the description for this video:
https://www.youtube.com/watch?v=iSr8117iiIQ&t=7s

I printed it out and sort 1 pound of Lego into the category’s and it took around
50 minutes so I’m think maybe $2 a pound. But maybe state that you have to finish
sorting the entire bin to get paid. I would also pull out category #16 just as
a per caution. Also it should not be snowing this time of year
 
 Author: popsicle View Messages Posted By popsicle
 Posted: Apr 17, 2024 12:04
 Subject: Re: Store suspended - Fees
 Viewed: 42 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Stellar writes:
  In Help, popsicle writes:
  In Help, peregrinator writes:
  In Help, yorbrick writes:
  In Help, zorbanj writes:
  This is the one bill I pay immediately, as soon as I receive it.


Same here. You get, what is it, about 6 weeks to pay it so there really shouldn't
be any excuse to missing it. Especially if going away, paying it before leaving
is sensible. You don't have to remember once you are back.

One feature that might be helpful here is the ability to pre-pay fees.

+1

AutoPay set-up, as available with most other services today, might be nice too

Many sites have automated billing yes,

  also they could implement more payment methods with less fees that would bring more revenue for them...

More payment methods with less fees? Not something to argue with Though still
trying to understand "bring more revenue for them" Who's them,
and how would it do that for them?
 Author: The_Boyz_Bricks View Messages Posted By The_Boyz_Bricks
 Posted: Apr 17, 2024 10:46
 Subject: Re: Pay to sort
 Viewed: 55 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, The_Boyz_Bricks writes:
  In Help, Dhobeck writes:
  In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps

How would you want it sorted by color or category or size?

Categories.

We sort into 19 different categories. The same ones that the Great Brick Lab
(GBL) uses to sort their Lego. I’ll post a link to the sorting sheet later.

Here's the link to the sorting sheet.

https://drive.google.com/file/d/1809BBSWvmC6HrqpWcbQa-YP6alDrJOIe/view

They share it in the description for this video:
https://www.youtube.com/watch?v=iSr8117iiIQ&t=7s
 Author: The_Boyz_Bricks View Messages Posted By The_Boyz_Bricks
 Posted: Apr 17, 2024 10:32
 Subject: Re: Pay to sort
 Viewed: 54 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Elwood42 writes:
  In Help, The_Boyz_Bricks writes:
  In Help, Dhobeck writes:
  In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps

How would you want it sorted by color or category or size?

Categories.

We sort into 19 different categories. The same ones that the Great Brick Lab
(GBL) uses to sort their Lego. I’ll post a link to the sorting sheet later.

How much does The Great Brick Lab pay/charge?

I’m not sure. I might have to watch a few of their videos and see if they mention
it.
 Author: Elwood42 View Messages Posted By Elwood42
 Posted: Apr 17, 2024 07:25
 Subject: Re: Pay to sort
 Viewed: 75 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, The_Boyz_Bricks writes:
  In Help, Dhobeck writes:
  In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps

How would you want it sorted by color or category or size?

Categories.

We sort into 19 different categories. The same ones that the Great Brick Lab
(GBL) uses to sort their Lego. I’ll post a link to the sorting sheet later.

How much does The Great Brick Lab pay/charge?
 Author: Poncke View Messages Posted By Poncke
 Posted: Apr 17, 2024 06:42
 Subject: Re: Sent an email to support 2.5 months ago
 Viewed: 87 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, minifig.only writes:
  Same here:

  and many more

Well, thanks, found this bricklink@support.lego.com

Sent an email and got a ticket number. At least thats something
 Author: minifig.only View Messages Posted By minifig.only
 Posted: Apr 17, 2024 06:30
 Subject: Re: Sent an email to support 2.5 months ago
 Viewed: 62 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Same here:
https://www.bricklink.com/message.asp?ID=1464936
https://www.bricklink.com/message.asp?ID=1464899
https://www.bricklink.com/message.asp?ID=1464879
https://www.bricklink.com/message.asp?ID=1457362
https://www.bricklink.com/message.asp?ID=1460868
https://www.bricklink.com/message.asp?ID=1464889

and many more
 Author: Poncke View Messages Posted By Poncke
 Posted: Apr 17, 2024 06:13
 Subject: Sent an email to support 2.5 months ago
 Viewed: 143 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
I sent a ticket to support two and a half months ago and still havent received
a reply

I do not have enough words to express my frustration about this.

There is no ticket system, no ticket reference, not even an option to see the
ticket I logged, no option to follow up. Just absolutely nothing, and this place
is owned by Lego.

Baffling is an understatement.

How do I get a reply from bricklink?
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 17, 2024 02:19
 Subject: Re: Pay to sort
 Viewed: 58 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps.

I wouldn't. I'd cherry pick the figures, pick any obvious decent / expensive
parts and sell the rest as bulk.
 Author: zorbanj View Messages Posted By zorbanj
 Posted: Apr 16, 2024 20:20
 Subject: Re: Pay to sort
 Viewed: 43 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Anyone who knows about BL will skim off the good pieces and keep them.


In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Apr 16, 2024 18:02
 Subject: Re: Pay to sort
 Viewed: 64 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?

Make a baby - after a few years they'll be happy to sort
 Author: The_Boyz_Bricks View Messages Posted By The_Boyz_Bricks
 Posted: Apr 16, 2024 17:47
 Subject: Re: Pay to sort
 Viewed: 50 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Tracyd writes:
  In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps.

Send it to me I will sort it for free.

The shipping would be outrageous.
 Author: Dhobeck View Messages Posted By Dhobeck
 Posted: Apr 16, 2024 17:46
 Subject: Re: Pay to sort
 Viewed: 40 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Tracyd writes:
  In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps.

Send it to me I will sort it for free.

So in this case you would just have to pay shipping both ways
 Author: Tracyd View Messages Posted By Tracyd
 Posted: Apr 16, 2024 17:43
 Subject: Re: Pay to sort
 Viewed: 49 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps.

Send it to me I will sort it for free.
 Author: Dhobeck View Messages Posted By Dhobeck
 Posted: Apr 16, 2024 17:43
 Subject: Re: Pay to sort
 Viewed: 45 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Dhobeck writes:
  In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps

How would you want it sorted by color or category or size?

If by category then maybe $1 per pound but you may want to sift through it quickly
to pull out more valuable pieces before giving it to someone to sort
 Author: The_Boyz_Bricks View Messages Posted By The_Boyz_Bricks
 Posted: Apr 16, 2024 17:42
 Subject: Re: Pay to sort
 Viewed: 62 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Dhobeck writes:
  In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps

How would you want it sorted by color or category or size?

Categories.

We sort into 19 different categories. The same ones that the Great Brick Lab
(GBL) uses to sort their Lego. I’ll post a link to the sorting sheet later.
 Author: sasquatch_eater View Messages Posted By sasquatch_eater
 Posted: Apr 16, 2024 17:39
 Subject: Re: Pay to sort
 Viewed: 51 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps.

Where do you get it for that price?

--Claude
 Author: tknorr View Messages Posted By tknorr
 Posted: Apr 16, 2024 17:39
 Subject: Re: Pay to sort
 Viewed: 47 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Too bad you aren't in Arizona, I would offer to do it. I find sorting lego
to be one of the most relaxing activities. What I don't like it counting
and adding to BL inventory. That was tedious.

In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps.
 Author: Dhobeck View Messages Posted By Dhobeck
 Posted: Apr 16, 2024 17:34
 Subject: Re: Pay to sort
 Viewed: 54 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps

How would you want it sorted by color or category or size?
 Author: Dhobeck View Messages Posted By Dhobeck
 Posted: Apr 16, 2024 17:26
 Subject: Re: Pay to sort
 Viewed: 76 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, The_Boyz_Bricks writes:
  Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps.

Make one of these
https://m.youtube.com/watch?v=04JkdHEX3Yk
 Author: The_Boyz_Bricks View Messages Posted By The_Boyz_Bricks
 Posted: Apr 16, 2024 17:22
 Subject: Pay to sort
 Viewed: 219 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps.
 
 Author: Stellar View Messages Posted By Stellar
 Posted: Apr 16, 2024 16:06
 Subject: Re: Store suspended - Fees
 Viewed: 48 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, popsicle writes:
  In Help, peregrinator writes:
  In Help, yorbrick writes:
  In Help, zorbanj writes:
  This is the one bill I pay immediately, as soon as I receive it.


Same here. You get, what is it, about 6 weeks to pay it so there really shouldn't
be any excuse to missing it. Especially if going away, paying it before leaving
is sensible. You don't have to remember once you are back.

One feature that might be helpful here is the ability to pre-pay fees.

+1

AutoPay set-up, as available with most other services today, might be nice too

Many sites have automated billing yes, also they could implement more payment
methods with less fees that would bring more revenue for them...
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Apr 16, 2024 14:16
 Subject: Re: Store suspended - Fees
 Viewed: 42 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, 1001bricks writes:
  In Help, Nubs_Select writes:
  In Help, Admin_Russell writes:
  In Help, gizmocom writes:
  In Help, Dino writes:
  That is difficult to say. Sometimes it only takes hours, sometimes weeks. You
probably won't get an answer from the help desk.

In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren

Thank you. I do consider this a lesson learned!

Would be nice to think that someone would look at it soon considering this is
a one off blip in a very good selling record over many many years! ... again
realise it is my fault

Very good selling record and some pretty significant catalog contributions too:

https://www.bricklink.com/catalogListOld.asp?pg=1&uID=20949

Impressive!

See what you can achieve when you talk few in forum?


OK, I'm out...

 Author: MiniRoz View Messages Posted By MiniRoz
 Posted: Apr 16, 2024 13:48
 Subject: Re: 'Report this Listing' link on EVERY lot?
 Viewed: 48 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Problem, markofbrick writes:
  Hello,

While browsing stores I like clicking on items to go to the part ID page to check
colors and prices.

Now there is a long "Report this Listing" link at the very most top right
of every lot next to the item ID.

It takes up a ton of space and I keep accidentally clicking on it, as the top
right is usually where the part ID is, and on user interfaces, is never where
a report button is.

I did not see any options in my settings to remove the link. I don't want
to see the link on every unique store lot I click on. I have reported maybe 1
thing in nearly 20 years.

Is there a way to remove this link? I know how to report if I need to. I don't
need it to be the largest link at all times, it is in the way constantly, as
I'm used to that spot being the actual item I want to see details on not
a "Report" button.

Agreed! I keep tapping it accidentally, as well, and it’s pretty annoying. It
seems moving the “Report Listing” link to the bottom would alleviate the issue.
Perhaps some emails to IT would help?
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Apr 16, 2024 13:13
 Subject: Re: Store suspended - Fees
 Viewed: 48 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Nubs_Select writes:
  In Help, Admin_Russell writes:
  In Help, gizmocom writes:
  In Help, Dino writes:
  That is difficult to say. Sometimes it only takes hours, sometimes weeks. You
probably won't get an answer from the help desk.

In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren

Thank you. I do consider this a lesson learned!

Would be nice to think that someone would look at it soon considering this is
a one off blip in a very good selling record over many many years! ... again
realise it is my fault

Very good selling record and some pretty significant catalog contributions too:

https://www.bricklink.com/catalogListOld.asp?pg=1&uID=20949

Impressive!

See what you can achieve when you talk few in forum?


OK, I'm out...
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Apr 16, 2024 13:05
 Subject: Re: Store suspended - Fees
 Viewed: 39 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, peregrinator writes:
  In Help, yorbrick writes:
  In Help, zorbanj writes:
  This is the one bill I pay immediately, as soon as I receive it.


Same here. You get, what is it, about 6 weeks to pay it so there really shouldn't
be any excuse to missing it. Especially if going away, paying it before leaving
is sensible. You don't have to remember once you are back.

One feature that might be helpful here is the ability to pre-pay fees.

We used to do this a lot maybe 10 years ago

As of right now I'm not sure if using the pay fees button you can change
the amount, say you owe $10 and simply change it to $100...
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Apr 16, 2024 12:56
 Subject: Re: Store suspended - Fees
 Viewed: 41 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Admin_Russell writes:
  In Help, gizmocom writes:
  In Help, Dino writes:
  That is difficult to say. Sometimes it only takes hours, sometimes weeks. You
probably won't get an answer from the help desk.

In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren

Thank you. I do consider this a lesson learned!

Would be nice to think that someone would look at it soon considering this is
a one off blip in a very good selling record over many many years! ... again
realise it is my fault

Very good selling record and some pretty significant catalog contributions too:

https://www.bricklink.com/catalogListOld.asp?pg=1&uID=20949

Impressive!
 Author: gizmocom View Messages Posted By gizmocom
 Posted: Apr 16, 2024 12:14
 Subject: Re: Store suspended - Fees
 Viewed: 62 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Admin_Russell writes:
  In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren

Reinstated now.

Thank you!
 Author: gizmocom View Messages Posted By gizmocom
 Posted: Apr 16, 2024 12:13
 Subject: Re: Store suspended - Fees
 Viewed: 47 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Admin_Russell writes:
  In Help, gizmocom writes:
  In Help, Dino writes:
  That is difficult to say. Sometimes it only takes hours, sometimes weeks. You
probably won't get an answer from the help desk.

In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren

Thank you. I do consider this a lesson learned!

Would be nice to think that someone would look at it soon considering this is
a one off blip in a very good selling record over many many years! ... again
realise it is my fault

Very good selling record and some pretty significant catalog contributions too:

https://www.bricklink.com/catalogListOld.asp?pg=1&uID=20949

Well thank you! I always wish I had time to do more ... but it always seems
to slip away.

Thanks very much for the re-instatement, that's amazing
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 16, 2024 11:53
 Subject: Re: Store suspended - Fees
 Viewed: 96 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, gizmocom writes:
  In Help, Dino writes:
  That is difficult to say. Sometimes it only takes hours, sometimes weeks. You
probably won't get an answer from the help desk.

In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren

Thank you. I do consider this a lesson learned!

Would be nice to think that someone would look at it soon considering this is
a one off blip in a very good selling record over many many years! ... again
realise it is my fault

Very good selling record and some pretty significant catalog contributions too:

https://www.bricklink.com/catalogListOld.asp?pg=1&uID=20949
 Author: popsicle View Messages Posted By popsicle
 Posted: Apr 16, 2024 11:52
 Subject: Re: Store suspended - Fees
 Viewed: 59 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Admin_Russell writes:
  In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren

Reinstated now.

+1

That's our Admin, folks
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 16, 2024 11:50
 Subject: Re: Store suspended - Fees
 Viewed: 95 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren

Reinstated now.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Apr 16, 2024 11:49
 Subject: Re: Store suspended - Fees
 Viewed: 45 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren


Send an apology messages to the help desk and maybe to admin. I have been late
a few times and it has never takin longer then a day or two max. Usually within
a couple of hours.

Jim.
 Author: popsicle View Messages Posted By popsicle
 Posted: Apr 16, 2024 11:45
 Subject: Re: Store suspended - Fees
 Viewed: 70 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, peregrinator writes:
  In Help, yorbrick writes:
  In Help, zorbanj writes:
  This is the one bill I pay immediately, as soon as I receive it.


Same here. You get, what is it, about 6 weeks to pay it so there really shouldn't
be any excuse to missing it. Especially if going away, paying it before leaving
is sensible. You don't have to remember once you are back.

One feature that might be helpful here is the ability to pre-pay fees.

+1

AutoPay set-up, as available with most other services today, might be nice too
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 16, 2024 11:38
 Subject: Re: Store suspended - Fees
 Viewed: 53 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, peregrinator writes:
  In Help, yorbrick writes:
  In Help, zorbanj writes:
  This is the one bill I pay immediately, as soon as I receive it.


Same here. You get, what is it, about 6 weeks to pay it so there really shouldn't
be any excuse to missing it. Especially if going away, paying it before leaving
is sensible. You don't have to remember once you are back.

One feature that might be helpful here is the ability to pre-pay fees.

It might cause issues with paying in the wrong financial year. If you pay a lot
in one year, then ask for a refund the next.

For anyone using the site frequently, maybe just a different coloured notice
on a screen if you have fees due that disappears when you pay.

Doesn't the banner go red if you are a month late? I know I missed making
a payment a few years ago when ill, and I'm sure the banner went red after
a month but before the final deadline which i noticed and paid so I didn't
get a suspension. Lesson learned, and I tend to pay on receipt.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Apr 16, 2024 11:25
 Subject: Re: Store suspended - Fees
 Viewed: 51 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, yorbrick writes:
  In Help, zorbanj writes:
  This is the one bill I pay immediately, as soon as I receive it.


Same here. You get, what is it, about 6 weeks to pay it so there really shouldn't
be any excuse to missing it. Especially if going away, paying it before leaving
is sensible. You don't have to remember once you are back.

One feature that might be helpful here is the ability to pre-pay fees.
 Author: gizmocom View Messages Posted By gizmocom
 Posted: Apr 16, 2024 11:03
 Subject: Re: Store suspended - Fees
 Viewed: 59 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Dino writes:
  That is difficult to say. Sometimes it only takes hours, sometimes weeks. You
probably won't get an answer from the help desk.

In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren

Thank you. I do consider this a lesson learned!

Would be nice to think that someone would look at it soon considering this is
a one off blip in a very good selling record over many many years! ... again
realise it is my fault
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 16, 2024 10:47
 Subject: Re: Store suspended - Fees
 Viewed: 48 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, zorbanj writes:
  This is the one bill I pay immediately, as soon as I receive it.


Same here. You get, what is it, about 6 weeks to pay it so there really shouldn't
be any excuse to missing it. Especially if going away, paying it before leaving
is sensible. You don't have to remember once you are back.
 Author: Dino View Messages Posted By Dino
 Posted: Apr 16, 2024 10:18
 Subject: Re: Store suspended - Fees
 Viewed: 53 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
No problem.

In Help, zorbanj writes:
  Thank you.

In Help, Dino writes:
  Wow! That's a very helpful answer!

In Help, zorbanj writes:
  This is the one bill I pay immediately, as soon as I receive it.

In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren
 Author: Dino View Messages Posted By Dino
 Posted: Apr 16, 2024 10:17
 Subject: Re: Store suspended - Fees
 Viewed: 58 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
That is difficult to say. Sometimes it only takes hours, sometimes weeks. You
probably won't get an answer from the help desk.

In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren
 Author: zorbanj View Messages Posted By zorbanj
 Posted: Apr 16, 2024 10:14
 Subject: Re: Store suspended - Fees
 Viewed: 52 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Thank you.

In Help, Dino writes:
  Wow! That's a very helpful answer!

In Help, zorbanj writes:
  This is the one bill I pay immediately, as soon as I receive it.

In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren
 Author: Dino View Messages Posted By Dino
 Posted: Apr 16, 2024 10:13
 Subject: Re: Store suspended - Fees
 Viewed: 58 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Wow! That's a very helpful answer!

In Help, zorbanj writes:
  This is the one bill I pay immediately, as soon as I receive it.

In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren
 Author: zorbanj View Messages Posted By zorbanj
 Posted: Apr 16, 2024 09:23
 Subject: Re: Store suspended - Fees
 Viewed: 73 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
This is the one bill I pay immediately, as soon as I receive it.

In Help, gizmocom writes:
  Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren
 Author: gizmocom View Messages Posted By gizmocom
 Posted: Apr 16, 2024 08:53
 Subject: Store suspended - Fees
 Viewed: 312 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren
 Author: LEGOFRAN33 View Messages Posted By LEGOFRAN33
 Posted: Apr 16, 2024 04:23
 Subject: Re: Unable to Process Payments?
 Viewed: 27 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Halo360 writes:
  Hello. I am trying to place an order and get this message every time I try, "PayPal
error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again."

I have tried multiple stores and I get this message. Is there anyway to actually
purchase anything through bricklink?

Es posible que sea por el buscador donde hace el pago, a mi me paso y cambie
para pagar de Google crom a edge de Microsoft
 Author: brickconnector View Messages Posted By brickconnector
 Posted: Apr 16, 2024 04:10
 Subject: Re: Unable to Process Payments?
 Viewed: 24 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Halo360 writes:
  Hello. I am trying to place an order and get this message every time I try, "PayPal
error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again."

I have tried multiple stores and I get this message. Is there anyway to actually
purchase anything through bricklink?

PayPal may be having a problem. Try again in an hour, maybe it will be resolved
 Author: popsicle View Messages Posted By popsicle
 Posted: Apr 15, 2024 23:15
 Subject: Re: Unable to Process Payments?
 Viewed: 68 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, popsicle writes:
  In Help, Halo360 writes:
  In Help, popsicle writes:
  In Help, Halo360 writes:
  Hello. I am trying to place an order and get this message every time I try, "PayPal
error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again."

I have tried multiple stores and I get this message. Is there anyway to actually
purchase anything through bricklink?

Try having one of the sellers perform: https://www.bricklink.com/message.asp?ID=1464250

I am not going to message each seller asking for them to do that. I just won't
be using bricklink. Thank you for your time.

Understandable

And to clarify: the suggestion of "having one of the sellers"
was more to your benefit, in eliminating the possibility of it being an issue
on your end. The site and it's sellers also benefiting, is ancillary.
 Author: popsicle View Messages Posted By popsicle
 Posted: Apr 15, 2024 22:59
 Subject: Re: Unable to Process Payments?
 Viewed: 37 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Halo360 writes:
  In Help, popsicle writes:
  In Help, Halo360 writes:
  Hello. I am trying to place an order and get this message every time I try, "PayPal
error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again."

I have tried multiple stores and I get this message. Is there anyway to actually
purchase anything through bricklink?

Try having one of the sellers perform: https://www.bricklink.com/message.asp?ID=1464250

I am not going to message each seller asking for them to do that. I just won't
be using bricklink. Thank you for your time.

Understandable
 Author: Halo360 View Messages Posted By Halo360
 Posted: Apr 15, 2024 22:20
 Subject: Re: Unable to Process Payments?
 Viewed: 28 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, popsicle writes:
  In Help, Halo360 writes:
  Hello. I am trying to place an order and get this message every time I try, "PayPal
error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again."

I have tried multiple stores and I get this message. Is there anyway to actually
purchase anything through bricklink?

Try having one of the sellers perform: https://www.bricklink.com/message.asp?ID=1464250

I am not going to message each seller asking for them to do that. I just won't
be using bricklink. Thank you for your time.
 Author: Stuart9 View Messages Posted By Stuart9
 Posted: Apr 15, 2024 16:56
 Subject: Re: Large letter boxes U.K.
 Viewed: 32 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Thanks.



In Help, stevetq2 writes:
  I've used defendapack.co.uk since I started selling on BrickLink in 2010
they seem fairly competitive and quality and reliability have been good.

Steve



In Help, Stuart9 writes:
  Thank you to you both.



In Help, Stuart9 writes:
  Can’t find where I bought my large letter boxes, bought a bulk lot a long time
ago.

Looking to buy a few hundred this time, anyone prepared to let me know where
the cheapest place in the U.K. is ?

My C5 are 225 x 160 x 21mm and C4 about 340 x 235 x 21

Thanks in advance

Stuart
 Author: stevetq2 View Messages Posted By stevetq2
 Posted: Apr 15, 2024 15:55
 Subject: Re: Large letter boxes U.K.
 Viewed: 29 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
I've used defendapack.co.uk since I started selling on BrickLink in 2010
they seem fairly competitive and quality and reliability have been good.

Steve



In Help, Stuart9 writes:
  Thank you to you both.



In Help, Stuart9 writes:
  Can’t find where I bought my large letter boxes, bought a bulk lot a long time
ago.

Looking to buy a few hundred this time, anyone prepared to let me know where
the cheapest place in the U.K. is ?

My C5 are 225 x 160 x 21mm and C4 about 340 x 235 x 21

Thanks in advance

Stuart
 Author: popsicle View Messages Posted By popsicle
 Posted: Apr 15, 2024 13:50
 Subject: Re: Unable to Process Payments?
 Viewed: 40 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, popsicle writes:
  In Help, Halo360 writes:
  Hello. I am trying to place an order and get this message every time I try, "PayPal
error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again."

I have tried multiple stores and I get this message. Is there anyway to actually
purchase anything through bricklink?

Try having one of the sellers perform: https://www.bricklink.com/message.asp?ID=1464250

More direct link https://www.bricklink.com/message.asp?ID=1462733
 Author: popsicle View Messages Posted By popsicle
 Posted: Apr 15, 2024 13:45
 Subject: Re: Unable to Process Payments?
 Viewed: 36 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, Halo360 writes:
  Hello. I am trying to place an order and get this message every time I try, "PayPal
error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again."

I have tried multiple stores and I get this message. Is there anyway to actually
purchase anything through bricklink?

Try having one of the sellers perform: https://www.bricklink.com/message.asp?ID=1464250
 Author: Halo360 View Messages Posted By Halo360
 Posted: Apr 15, 2024 13:39
 Subject: Unable to Process Payments?
 Viewed: 123 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Hello. I am trying to place an order and get this message every time I try, "PayPal
error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again."

I have tried multiple stores and I get this message. Is there anyway to actually
purchase anything through bricklink?
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Apr 15, 2024 00:17
 Subject: Re: Paypal error
 Viewed: 37 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Technical Issues, Kivinen writes:
  I have been trying to finish my Cart buyings and I get this message:

PayPal error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again.
CAPTURE VOIDED

Been trying to finish buy for 2 days now.
Last time i buy something was 4 days ago with no problems.

The seller needs to disconnect and reconnect their PayPal and it should work
 Author: change View Messages Posted By change
 Posted: Apr 14, 2024 23:13
 Subject: Re: Removing NSS
 Viewed: 48 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Good Luck with HelpDesk to remove it.
I'm still waiting after 2 month for them to solve the problem.

In Help, Stuart9 writes:
  Anyone have the link to get NSS removed.

Delayed order now shipped, how do I clear it.

Thanks in advance

Stuart
 Author: Stuart9 View Messages Posted By Stuart9
 Posted: Apr 14, 2024 13:57
 Subject: Re: Large letter boxes U.K.
 Viewed: 57 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Thank you to you both.



In Help, Stuart9 writes:
  Can’t find where I bought my large letter boxes, bought a bulk lot a long time
ago.

Looking to buy a few hundred this time, anyone prepared to let me know where
the cheapest place in the U.K. is ?

My C5 are 225 x 160 x 21mm and C4 about 340 x 235 x 21

Thanks in advance

Stuart
 Author: Kivinen View Messages Posted By Kivinen
 Posted: Apr 14, 2024 13:37
 Subject: Paypal error
 Viewed: 85 times
 Topic: Technical Issues
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
I have been trying to finish my Cart buyings and I get this message:

PayPal error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again.
CAPTURE VOIDED

Been trying to finish buy for 2 days now.
Last time i buy something was 4 days ago with no problems.
 Author: esp_mitch View Messages Posted By esp_mitch
 Posted: Apr 14, 2024 13:31
 Subject: Re: Buyer not received order UK Royal Mail
 Viewed: 34 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, roball1956 writes:
  In Help, esp_mitch writes:
  Hi All

Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.

I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.

I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.

What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?

Don’t want to get negative feedback from the buyer if I argue the refund.

Thanks in advance for any help or advice

Refund the buyer and make a claim for compensation with Royal Mail. Normal postage
for a large letter covers you for up to £20. URL for claims centre https://personal.help.royalmail.com/app/answers/detail/a_id/325/~/claims-centre


Thanks for the link that’s really cool of you 👍🏻
 Author: roball1956 View Messages Posted By roball1956
 Posted: Apr 14, 2024 08:14
 Subject: Re: Buyer not received order UK Royal Mail
 Viewed: 39 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, esp_mitch writes:
  Hi All

Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.

I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.

I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.

What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?

Don’t want to get negative feedback from the buyer if I argue the refund.

Thanks in advance for any help or advice

Refund the buyer and make a claim for compensation with Royal Mail. Normal postage
for a large letter covers you for up to £20. URL for claims centre https://personal.help.royalmail.com/app/answers/detail/a_id/325/~/claims-centre
 Author: 1271moggy View Messages Posted By 1271moggy
 Posted: Apr 14, 2024 04:13
 Subject: Re: Buyer not received order UK Royal Mail
 Viewed: 41 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, esp_mitch writes:
  thanks for all the replies,

I understand that I will have to refund and take it as one of those things if
nothing arrives in another week or so.

I tried the using the order ref number on the royal mails website but no luck
sadly,

Ah well fingers crossed for the next week and if not I’ll send a refund,

Thanks everyone

Have you tried this page - https://send.royalmail.com/payment/find?

Use the details from the confirmation email received from Royal Mail at the time
of purchase and hopefully you should be able to see the documents they provide
to print the label from. I believe the tracking number is the small (as in small
print) number printed above the QR code.

Hope this is of some help
Linda
 Author: DeLuca View Messages Posted By DeLuca
 Posted: Apr 13, 2024 20:53
 Subject: Re: It's a whatcha-mac-all-it
 Viewed: 32 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, crazylegoman writes:
  In Help, WildBricks writes:
  Found a few stickered parts from this set:

 
Set No: 76190  Name: Iron Man: Iron Monger Mayhem
* 
76190-1 (Inv) Iron Man: Iron Monger Mayhem
468 Parts, 3 Minifigures, 2021
Sets: Super Heroes: The Infinity Saga

but of the stickered parts cataloged. So I'd like to add one. The problem
is, I'm not much of a comic person and I have no clue what it's called.
So, you comic gurus out there, what is this thing in the middle of the mech's
chest?

Somehow I don't think catalog admin is going to accept "Tile, Round
3 x 3 with Round Domahickey that I think is the Power Pack"
.

Maybe call it an ARC reactor? I'd have to rewatch the first Ironman movie
to be sure, but I seem to remember that both Tony's and Obadiah's power
sources were ARC reactors.

David


Correct; Stane steals Tony's new Arc Reactor to power his own suit (with
Tony having to switch back to his cave reactor for the final battle).
 Author: Zab3uk75 View Messages Posted By Zab3uk75
 Posted: Apr 13, 2024 18:10
 Subject: Re: Buyer not received order UK Royal Mail
 Viewed: 36 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, esp_mitch writes:
  Hi All

Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.

I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.

I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.

What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?

Don’t want to get negative feedback from the buyer if I argue the refund.

Thanks in advance for any help or advice

Royal mail ask you to wait 10 working days before submitting a claim for a lost
item, if you have proof of posting you may be able to claim from Royal mail.
 Author: AJW View Messages Posted By AJW
 Posted: Apr 13, 2024 16:56
 Subject: Re: Buyer not received order UK Royal Mail
 Viewed: 39 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, esp_mitch writes:
  Hi All

Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.

I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.

I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.

What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?

Don’t want to get negative feedback from the buyer if I argue the refund.

Thanks in advance for any help or advice

I've sent a couple of orders by Large Letter and Royal Mail have decided
they were thicker than 2.5cm and have demanded an extra charge for delivery.
They should leave a card but they don't always do so which leaves the buyer
and seller scratching their heads.
 Author: esp_mitch View Messages Posted By esp_mitch
 Posted: Apr 13, 2024 16:33
 Subject: Re: Buyer not received order UK Royal Mail
 Viewed: 40 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
thanks for all the replies,

I understand that I will have to refund and take it as one of those things if
nothing arrives in another week or so.

I tried the using the order ref number on the royal mails website but no luck
sadly,

Ah well fingers crossed for the next week and if not I’ll send a refund,

Thanks everyone
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Apr 13, 2024 13:18
 Subject: Re: Buyer not received order UK Royal Mail
 Viewed: 33 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Once it has been multiple weeks past its expected delivery date (for me if it’s
untracked and it’s been 3-5 weeks since I shipped or if it is tracked and it
has been 1 month since the last tracking update) then the seller should refund
the order. If you don’t they the buyer will simply file a PayPal claim/claim
with their bank and then you will be out the money plus an additional $15-$20
fee. (Just in case you’d don’t know sellers are fully responsible for every package
they ship out even if it has not tracking/insurance)
 Author: nbbhav View Messages Posted By nbbhav
 Posted: Apr 13, 2024 13:14
 Subject: Re: Buyer not received order UK Royal Mail
 Viewed: 36 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, esp_mitch writes:
  
Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.

I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.

Just in case you aren't aware, if you have the "Item reference" from
when you bought the postage, you can input it into the Track and Trace service
for Royal Mail. This does not track the actual parcel, but you might be able
to tell if it has been delivered using this reference.

In my experience, it's been "unknown" while in transit, and then
switches to "delivered" when it's actually delivered by the postie.

Hope this helps!
 Author: calebfishn View Messages Posted By calebfishn
 Posted: Apr 13, 2024 12:25
 Subject: Re: Buyer not received order UK Royal Mail
 Viewed: 36 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, esp_mitch writes:
  Hi All

Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.

I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.

I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.

What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?

Don’t want to get negative feedback from the buyer if I argue the refund.

Thanks in advance for any help or advice

Some ways to think about it.
1. Getting a signed for postage option is there to help the seller more than
the buyer. The issue of what postage the buyer selected is basically irrelevant.
2. Yes, if you refund you will be out 11 pounds. But if the buyer does not receive
their order, and you don't refund, they will be out 11 pounds. So how is
that fair?
3. It hasn't been very long since you shipped the order, so it is correct
ask the buyer to give the order another week or so to show up. I find if I stay
in contact with a buyer, they are able to be patient in waiting a little longer.
In the meanwhile, double check that the shipping address was correct.
4. You have no reason to suspect that the buyer is not telling the truth. So
you have no reason to refuse a refund, if the package is lost. Yes, it hurts,
but it is the right thing to do. Fortunately lost orders are very rare, and when
they do happen, you can consider it a cost of doing business.
 Author: esp_mitch View Messages Posted By esp_mitch
 Posted: Apr 13, 2024 09:10
 Subject: Buyer not received order UK Royal Mail
 Viewed: 105 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Hi All

Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.

I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.

I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.

What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?

Don’t want to get negative feedback from the buyer if I argue the refund.

Thanks in advance for any help or advice
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 13, 2024 05:40
 Subject: Re: MY ORDER PLACED LIST iS INCOMPLETE
 Viewed: 46 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
In Help, romanelli writes:
  Hello Bilders.

I looking for a long time who knows why on my ORDER PLACED list is only last
16 orders.
Rest of them disappeared and i can't check them.
I send the message to the BL but nobody responded.

Thank for Your help if You can.

Either:

1) you filed them
2) older than 6 months.
 Author: romanelli View Messages Posted By romanelli
 Posted: Apr 13, 2024 05:12
 Subject: MY ORDER PLACED LIST iS INCOMPLETE
 Viewed: 90 times
 Topic: Help
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
Hello Bilders.

I looking for a long time who knows why on my ORDER PLACED list is only last
16 orders.
Rest of them disappeared and i can't check them.
I send the message to the BL but nobody responded.

Thank for Your help if You can.

Next Page: 5 More | 10 More | 25 More | 50 More | 100 More