| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Nubs_Select  | | Posted: | Apr 22, 2024 19:17 | | Subject: | Re: Got reply from Lego about Help Desk | | Viewed: | 55 times | | Topic: | General | |
| In General, Dhobeck writes:
| | In General, Nubs_Select writes:
| | In General, Swatson217 writes:
| | I emailed Lego asking for information about how they can explain/fix/communicate
about the delays and issues of the BL Help Desk.
First I got an email saying they would check with the customer support team about
the BL Help Desk problem.
Today I got a follow-up.
Here is what they said:
“I've received the reply of our support team, who've checked with the
BrickLink team.
They said that they're all caught up with customers' e-mails and requests.”
🤷🏻♂️
|
if that's true then i guess we are back to the messages disappearing into
the void again...
|
Darn gremlins
|
|
 |
| Author: | Dhobeck | | Posted: | Apr 22, 2024 19:14 | | Subject: | Re: Got reply from Lego about Help Desk | | Viewed: | 64 times | | Topic: | General | |
| In General, Nubs_Select writes:
| | In General, Swatson217 writes:
| | I emailed Lego asking for information about how they can explain/fix/communicate
about the delays and issues of the BL Help Desk.
First I got an email saying they would check with the customer support team about
the BL Help Desk problem.
Today I got a follow-up.
Here is what they said:
“I've received the reply of our support team, who've checked with the
BrickLink team.
They said that they're all caught up with customers' e-mails and requests.”
🤷🏻♂️
|
if that's true then i guess we are back to the messages disappearing into
the void again...
|
Darn gremlins
|
|
|
| Author: | Nubs_Select | | Posted: | Apr 22, 2024 18:58 | | Subject: | Re: Got reply from Lego about Help Desk | | Viewed: | 59 times | | Topic: | General | |
| In General, Swatson217 writes:
| | I emailed Lego asking for information about how they can explain/fix/communicate
about the delays and issues of the BL Help Desk.
First I got an email saying they would check with the customer support team about
the BL Help Desk problem.
Today I got a follow-up.
Here is what they said:
“I've received the reply of our support team, who've checked with the
BrickLink team.
They said that they're all caught up with customers' e-mails and requests.”
🤷🏻♂️
|
if that's true then i guess we are back to the messages disappearing into
the void again...
|
|
| Author: | Swatson217 | | Posted: | Apr 22, 2024 18:41 | | Subject: | Got reply from Lego about Help Desk | | Viewed: | 182 times | | Topic: | General | |
| I emailed Lego asking for information about how they can explain/fix/communicate
about the delays and issues of the BL Help Desk.
First I got an email saying they would check with the customer support team about
the BL Help Desk problem.
Today I got a follow-up.
Here is what they said:
“I've received the reply of our support team, who've checked with the
BrickLink team.
They said that they're all caught up with customers' e-mails and requests.”
🤷🏻♂️
|
| Author: | MankatoTJ | | Posted: | Apr 22, 2024 16:59 | | Subject: | All Star Wars Sealed Sets 10% | | Viewed: | 56 times | | Topic: | Sales | |
| | While supplies last all sealed sets will be marked 10% off! |
| Author: | connectbrick | | Posted: | Apr 22, 2024 16:48 | | Subject: | Please could an admin help?! | | Viewed: | 180 times | | Topic: | Problem | |
| It's been weeks now with open nss despite providing the details please could
someone help me get these removed?
I don't understand how the help desk can get so much worse after being taken
over by Lego.
I would really appreciate the assistance. I pay a lot every Month for bricklink
but the downgrade in service is very concerning.
|
| Author: | Shrapnil | | Posted: | Apr 22, 2024 16:08 | | Subject: | INVENTORY CLEAROUT SALE | | Viewed: | 181 times | | Topic: | Sales | |
| Making room for new inventory and have a HUGE sale going on in my store(Good
Brick).
This is a first of it's kind sale for my store. Get em while they are hot!
NEW parts 30% off
USED parts 40% off
MINI FIGURES 20% off
SETS 10% off
INSTRUCTIONS GEAR AND BOOKS 20% off
https://store.bricklink.com/Shrapnil&utm_content=globalnav#/splash
|
| Author: | 1001bricks | | Posted: | Apr 22, 2024 15:20 | | Subject: | Re: redeem your big treat today! check this out | | Viewed: | 47 times | | Topic: | Announce | |
| In Announce, deep_bycicle writes:
The I in LLM stands for Intelligence.
|
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| Author: | Nubs_Select | | Posted: | Apr 22, 2024 15:15 | | Subject: | Re: Can't mark order as shipped | | Viewed: | 27 times | | Topic: | Problem | |
| In Problem, Blue82Da writes:
| | In Problem, Nubs_Select writes:
| | In Problem, Blue82Da writes:
| | I have an order that has been paid for thru PayPal and the money has cleared.
The order didn't make as paid and I now can not mark as shipped. Please
help? Thank you in advance!
|
Were taxes involved? If so did they pay with PayPal onsite or just PayPal you
directly? If taxes were involved it has to be paid directly on bricklink so bricklink
can collect sales tax otherwise the buyer sends you the sales tax which is not
allowed.
|
Thank you so much for your answer ...yes there was sales tax of 1.68 on the order
which is probably exactly what my problem is. New problem is...how do I correct
it now? I guess I need to put in my terms that you have to pay me directly onsite
with PayPal to avoid this moving forward. Thank you so much for your help, it
is very appreciated!
|
Glad I could help!
The solution is to refund the buyer and then have them pay onsite by editing
the order and changing the payment method then sending them the invoice again.
It would also to help to remove “PayPal” from your payment options so only “PayPal
onsite” is an option in the future
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