BrickLink Discussion Forum

In Problem, legoman77 writes:

Then why not hire someone that is capable of dealing with older coding or whatever
it is called?

I seem to recall it was mentioned long before the current team joined us that
it is not so much the coding thats the issue, its that there isnt a map of the
codes architecture (sorry I cant remember the proper technical words) which makes
it hard, even for experts to unpick when redesigning because its hard to know
which bit of code does what? or something like that.

Gareth

Author:

yorbrick

Posted:

Mar 1, 2018 12:08

Subject:

Re: Getting Frustrated Now With Bricklink

Viewed:

63 times

Topic:

This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.
I have sent an email to IT and still no answer.

Why did it take so long? Was the site slow when you were leaving feedback, or
are you doing it in some convoluted way?

Author:

Brickwilbo

Posted:

Mar 1, 2018 08:55

Subject:

Re: Getting Frustrated Now With Bricklink

Viewed:

88 times

Topic:

In Problem, Icetrent writes:

I had never heard of Brick Owl until I started reading this forum.
I have logged on and it is actually not a bad website.
If the people here don't fix this website soon I think I will be packing
up shop here and head over there too.
This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.

It's fast when you click on the Mass feedback link and copy paste your feedback.
Or don't pile up the feedback-to-leave.

I have sent an email to IT and still no answer.

In Problem, nectara writes:

In Problem, CheshireBricKs writes:

I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?

Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Your site has duplicated lots on numerous occasions, this is not acceptable.

Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.

Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.

Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

I'm aware there's trolls on here so please keep your witty comments to
yourself.

Thanks
Reece

Hi
I don't want to say Bricklink is a high tech online selling platform quite
the oposite
I don't want to say Bricklink is working flawless
Nothing is perfect in this world
You know this I know this.
Why you don't simply accept that here on Bricklink is exactly like in the
real world.
Stock loss? Never think about it? Every commercial company have a calculated
stock loss.
How big is your's?
You complain about a lost Quote...
What's about Bricklink going offline for a week because of a server problem?
What's about Brickling losing their database? Must have backup?
Maybe they lost their backup together with the actual database? In a fire?
There are so many possibility that something will go wrong that I have no time
to think about?
Just try to overcome?
Drink one beer?
Regards
Nectara

Author:

bb680938

Posted:

Mar 1, 2018 05:10

Subject:

Re: Getting Frustrated Now With Bricklink

Viewed:

146 times

Topic:

Hey, I was not expecting that. I appreciate the time you've taken to reply
so thank you.

Regardless of the issues the buyer has now gone through with the order and thankfully
was very understanding of the issues. I'll check my emails later as I occasionally
do get them sent to spam folders.

I've adjusted what I can regarding shipping methods and for bigger more obscure
items I have started to set as manual invoice. I had a buyer who wanted to buy
some plates from me and couldn't even after I explained possible work around
that have worked for other customers.

Regarding your business decisions; not everything makes you money.

If you're having to declare you're staying up until 3am then maybe its
time you actually employ someone. That would be really great on the help desk
side of things as it's practically none existent.

If the code is very fragile then employ someone who knows what they're doing
and that can do it effectively. If a hospital needs a surgeon they're not
going to get a caretaker are they?

Based of what I've read, Lawrence over at BrickOwl listens to his community

I'd send info to the help desk but as I've been ignored before I've
lost hope in that area.

Regarding my used inventorying. I do not mean in the way of parting out new sets
etc. I mean if you're pulling used from a bulk lot. Instead of adding parts
one by one create an onsite way of adding in bulk batches like Brickstock does.
I know this won't make you money but it would be a great addition. Adding
used lots one by one is painful onsite.

I noticed you left out;

Most things you post are vague from every angle and you sit in the shadows
whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable

Can you please explain why the Bricklink team are so atrocious in explaining
and clarifying situations. Questions are rife on the forum yet I see no answers.

Thanks
Reece

Author:

bb414973

Posted:

Mar 1, 2018 03:38

Subject:

Re: Getting Frustrated Now With Bricklink

Viewed:

80 times

Topic:

General